Question 1

What are the status of security deposit?

Accepted Answer

There are Five status for security deposit: Saved Card, Not- authourised, Pre-authourised, Released, and Captured. - Saved Card is shown when guests have agreed to use the same card details, they used for payment, for deposits. Their card details will be saved in the system and deposit will be authourised on the specified date. - Not-authourised is shown when deposit has not been authourised. - Pre-authourised is shown when deposit is authourised. This step will be done based on the details you have set in Zeevou Set/ Organisation Configuration/ Deposit Timeline. In setting your preferred details in Org Config please note that base on the payment gateway you are using there may be some default setting for automatically releasing the deposit. For example, Stripe deposits are automatically released after 7 days. Thus, if you set Pre- Authourisation Point on booking date, depends on the interval between pre-Authourisation and guest arrival, you may have authourised or released deposits when guests arrive. - Released is shown when you do not capture all or part of the deposit and it is returned to the guest account. Deposit are released based on your setting in Zeevou Set/ Organisation Configuration/ Deposit Timeline. - Captured is shown when you capture all or part of guest deposit. You can capture the deposit in the booking view page through Finance button.

Question 2

How can I change cleaning fee for Airbnb?

Accepted Answer

Go to Zeevou Hut -> Property Go to Channel Manager Config. Click on plus + on the gray area. When the mapped channels appear, click on "map" in front of Airbnb.click on edit sign.A new pop up window appears.Go to Listing Rooms Page and change the cleaning fee.

Edit Sign

Question 3

What does Scheduled for Cancellation do?

Accepted Answer

Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find to the list of the bookings scheduled for cancellation in Zeevou Book-> Scheduled for Cancellation

Question 4

How can I generate a secure payment link for a customer for an add-on via Zeevou ?

Accepted Answer

If you add an add-on to a booking you can use the payment link to collect payment.

Question 5

How can I change invoice colors?

Accepted Answer

Please note that the colors shown in your invoice is based on the ones you set for your brand in Zeevou Set-> Design Customisation. To find the hex code for a your preferred colors, you can use link. Below image shows the effective fields of Design Customisation in your invoice choice of colors:

Below you can find the guide of sample presented invoice:

This is a sample invoice that shows how the effective fields will be reflected in the invoice.

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