At Zeevou we are fully aware that as brilliant a product as we may have developed, it is worthless to a hospitality provider unless it comes coupled with Premium Support. This is why we are dedicated to ensuring that the needs of all our Patrons are met. As a result, following sign-up each Patron is assigned a Partner Success Manager, who acts as an account manager and is always at hand to offer support and guidance on how to get the most out of Zeevou, even following the initial onboarding and trainig period.
Zeevou’s onboarding is undertaken over multiple video calls, until you feel that you have got to know the system and are happy to continue using it on your own. Even beyond this, we are never difficult to reach. You can contact your Partner Success Manager over WhatsApp for any queries, and can report bugs or submit requests for new features directly from within Zeevou by Raising a Hand.
Our monthly Partner Host Forums are also an excellent opportunity for you to provide your feedback on our recently released features. Moreover, you can give your input as to what features you would like to see being worked on in the future. We take this feedback into account to continuously improve our product and offering, and prioritise our roadmap in light of it.
Our Team are conscious that our success is only thanks to the success of our Patron Hosts, and we are thus all committed to trying to meet your needs as best as we can. If we can help you succeed, we will also succeed, and together we can bring about The Direct Booking Revolution!