en English

Help Article

Helping you succeed

Getting Started

Getting Started

Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!

Setting-up Your Website

Setting-up Your Website

Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.

Connecting to Channels

Connecting to Channels

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your

Read More »

Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you

Read More »

Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:

Read More »

Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:

Read More »

Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact

Read More »

If you have an iCal link from a third party platform and need to reduce

Read More »

In order to connect to a channel that doesn’t support API connection, you need to

Read More »

Please note that you cannot have a 2way API connection if you have less than

Read More »

Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages

Read More »
Advanced Features

Advanced Features

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Linking to Other Apps

Linking to Other Apps

Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

  Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and

Read More »

Step 1: Sign up with KeyNest by following this link. When checking out, enter the

Read More »

Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

Read More »

NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways

Read More »

Step 1. Visit Setting-> Organisation Configuration and select your payment processing system(s). Step 2. Edit

Read More »

Please note that Stripe does not allow for security deposits to be pre-authorised for more

Read More »

Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,

Read More »

Step 1: Sign up for PriceLabs or log in to your existing PriceLabs account. Step

Read More »

In order to send notifications through SMS to your guests or staff, you need to

Read More »

Sign in to your Google Analytics account and copy the Tracking Code. If you do

Read More »

Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have

Read More »
Link to PayPal

Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register

Read More »

Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

Read More »

Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

Read More »

In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support

Read More »
General

General

this is general category.

Recent Articles

Related FAQs

How Can I Recalculate My Monthly Profit Report?
If you change a Deal Template or an Investor Deal and you want to apply the changes to your MPR (Monthly Profit Report), you can do it in two different levels; for one specific Investor Deal or for all the Investor Deals under the Deal Template. Calculating an Investor Deal: Step 1: Go to Users-> Investor Deal. Step 2: Open the Investor Deal Step 3: Click on Calculate MPR. Step 4: Choose the month and the year of the MPR you want to recalculate. NOTE: You can see the progress of the process in the Financial Message Queue. How Can I Recalculate My Monthly Profit Report- Zeevou hub Calculating All the Investor Deals under the Deal Template: Step 1: Go to Users-> Deal Template. Step 2: Open the Deal Template. Step 3: Click on Calculate MPR. Step 4: Choose the month and the year of the MPRs you want to recalculate.  
How can I attach a file to automatic emails?
You can attach manuals, check-in guides, or invoices to the automatic emails. You can attach only one file to each email. Step 1: Go to Settings->Listings->Property or Unit. Open the property or unit and click on Edit. Step 2: Upload the manual or the check-in guide in the property or unit. NOTE: If you upload files in both property and its unit, the file in the unit overrides the one in the property. Step 3: Go to Settings-> Trigger Rules. Find the Trigger Rule of the email you want to attach the file to and open it. Then select Invoice, House Manual, or Check-In Guide from the Attachment dropdown. attach a file to automatic emails Zeevou
How can I customise a grid view?
You can personalise the grids in two ways: columns and the content.
How to customise columns:
Step 1: Open the grid. Step 2: Click on the gear sign at the top right corner of the grid. Step 3: You can deselect the columns you don’t want to see, or use the arrows to change their order.
How to customise the content:
Step 1: Click on the funnel on the top right corner of the grid. Step 2: Choose the filters to see the content you want to see. For example, if you want to see active trigger rules, choose Active filter as Yes. Step 3: Click on Option next to the title of the grid and click on Save As. Step 4: Choose a title. For example, Active Trigger Rules. You can set this view as the default. NOTE: If you want to remove this view, click on the Option and delete. NOTE: If you share it with others, other staff can choose this view too.
   
How does the guest see the check-in-/check-out-time they select causes extra cost for them?
All your guests, no matter where the source of the booking is, will receive the Booking Confirmation Email (if it is activated). When they click on the Confirm Booking button, they are directed to a page where they should fill the fields you’ve set in the Organsation Configuration -> Customise Booking Process. At the end of the form, they are asked to provide their approximate Arrival and Departure Times. If the timing is between your Earliest Possible and Free Check-in Period, they are notified that they have to pay extra (which you can set in the Organisation Configuration). If the chosen check-in/ check-out time is not in that period, they will receive a message informing them that they need to change the arrival/ departure time as their current request is not possible. This is true for the Departure Time too. They can be charged for the time between the Latest Free Check-Out time and Latest Possible Check-Out Time. If they confirm the form, the amount will be added to their invoice and they will be asked to pay. Check-in/ Check-out time that causes extra cost for the guests- Zeevou
How can I add a transaction cost to a booking?
The system adds a transaction cost to a booking that is paid via credit card. However, if you want to add a transaction cost to a booking you should follow the following steps: Step 1: Open the booking view page. Step 2: Scroll down and go to the Payment section. Step 3: Click on the eye at the end of the row of the Main Booking. Step 4: On the Payment page, click on the orange Edit button. Step 5: Add the Transaction Cost (Purchase Price). NOTE: Transaction Cost (Sales Price) is the amount you charge the guest. Step 6: Click on Save and Close Show Me:
How can I finalise a booking?
When you finalise a booking, the status is set to Finalised, the security deposit is released, the invoice is marked as Completed and is posted it to your accounting software like Xero if you have connected one. As of this point, the booking becomes uneditable. To finalise a booking, follow the steps below: Step 1: Go to Operations->Departures. Step 2: In the Checked Out section, click on the tick at the end of the row of the booking. NOTE: If you haven’t ticked Auto Check-Out Bookings box in Organisation Confuguration, you will need to manually check bookings out before you can finalise them. You can check a guest out by clicking on the sign on the right of the row in the grid titled Pending Check-out.  You can then finalise the booking by clicking the symbol in the right of the row under the Checked-out grid.  
How to collect Airbnb Security Deposits Off-platform?
If you want to automate the security deposit collection of Airbnb bookings via Zeevou, you should follow these steps: Step 1: Go to Settings -> Organization Configurations. Step 2:  Under Airbnb Messaging Auto-responder, tick the box: Enable Airbnb Security Deposit Collection Note: You need to have mentioned on Airbnb that you require a security deposit to be paid outside of their platform before making use of this feature. This was recently allowed by Airbnb as part of Fees that can be collected in person.     How to collect Airbnb security deposit on the platform- Zeevou
How can I open Channel Manager Config on my Safari?
ِSafari doesn’t open the pop-up window because, Safari for macOS has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups: Step 1: From the Safari menu, choose Preferences… and click the Security tab. Step 2: Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups. Step 3: To block pop-ups once again, check the Block pop-up windows checkbox. Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.
how can I add a new staff member?
In order to add a new staff member you should: Step 1: Click on Users and then under Zeevou Staff click on Profile. Step2: Click on Create a new Profile. Step 3: Choose the Team. By default your organisation is the team. If you want to create a new team such as housekeeping, you have to go to Users-> Zeevou Staff / Teams and create a new team. Then come back here and choose the team. Step 4: Fill out the mandatory fields NOTE: If you are adding your housekeeper as a staff, you have to select the times she/he is available. Scroll down and in the Calendar Template click on the time slots that the housekeeper is available. It should turn purple. Step 5: Save and Close

For the Office Staff 

Step 6: Go to the Listings->Property  and open the property. Then add him/her as Office Staff.

For the Housekeepers

Step 6: add the properties they are responsible for in their profile (not the edit mode). Scroll down and click on “Add Property for Housekeeping”. Step 7: Select the property from the drop-down. Step 8: If you have two or three housekeepers for a property you can set a priority as 1 or 2. This means that if the first priority is busy or not available, the task will be assigned to the second priority.

Access Levels of Different Roles:

Organisation Admin: The Organisation Admin has access to all the features and data in Zeevou. Office Staff: The difference between Office Staff  and the Organisation Admin is that they have access only to those properties that have been assigned to them. They can see all the data related to those properties. However, they can’t create any new staff member. Check-In Staff: They can see the Overall Occupancy Calendar and All Bookings. However, they can’t see the details of the bookings such as the emails or financial data. They can block the dates . In addition, they can ask for a leave on zeevou. Housekeeper: They can see the Overall Occupancy Calendar and All Bookings. However, they can’t see the details of the bookings such as the emails or financial data. In addition, they can ask for a leave from zeevou. Sales Agent: They can see the Rates and Availability Calendar.  
How can I assign housekeepers to my properties?
You can assign different housekeepers to different properties. Please ask them to install the application on their mobile phones so that they can get the notifications. They can see the bookings on Zeevou Hub too. Step 1: Create the housekeeper’s profile in Users->Zeevou Staff ->Profiles. (For further instructions, you can go to this page) NOTE: Make sure you have selected the availability of the housekeeper in Profile-> Calendar Template. The available time slots should be in purple color. Otherwise, the system assumes that the housekeeper is not available and no tasks will be assigned to him/her.
Step 2: Assign the housekeeper to the property. In the view mode of housekeeper’s Profile or in Listings->Properties, the housekeeper should be added to the property. If you have two or three housekeepers you can set a priority as 1 or 2. This means that if the first person is not available, the second one will be assigned. Why housekeeping tasks were not assigned automatically- Zeevou Why housekeeping tasks were not assigned automatically- Zeevou NOTE: the server begins to assign housekeeping tasks automatically 30 days or less before their start date. NOTE: When tasks are assigned to the cleaners, they can see them on their app. However, notifications are sent only when the Provisional status of the tasks changes to Confirmed. NOTE: At present, Provisional status changes to Confirmed automatically one day before the start date of the task. In Upcoming Housekeeping Schedules, you can manually use the in-line edit option and change tasks’ status from Provisional to Confirmed.  NOTE: Please note that the task Earliest Start is set based on the last check-out time or the default check-out time of that day and task Latest Start is determined by the next check-in time minus Average Housekeeping Time set in Unit Type.
How to add a housekeeping team:
The tasks are assigned to the members of a team equally based on their availability. Step 1: Go to Users->Teams and create a team. For example, Housekeeping team. Step 2:  To add the member of the team, go to Profiles and create a new profile and choose the team for the housekeeper. Step 3: Go to Listings->Properties and open the property. Step 4: Go to the Housekeeper section and click on Add Housekeeper. Step 5: Select Team and in the dropdown select the team that cleans the property.  
How to add a Company as a housekeeper:
If you add a company as the housekeeper, the tasks are assigned to it regardless of availability. Step 1: Go to Users->Companies and create a new company. Step 2: To add the manager or the contact person click on the plus and complete her/his profile in the popped-up window. Don’t forget to save the company! Step 3: Go to Listings->Properties and open the property. Step 4: Go to the Housekeeper section and click on Add Housekeeper. Step 5: Select Company and in the dropdown select the company that cleans the property.
Scroll to Top

Drop Us a Line