Help Articles

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Getting Started

Getting Started

Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!

– If you want to set specific rates for certain dates, go to Rates-> Rates

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Download and install Google Chrome. Please make sure to always use Zeevou on Chrome for

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– You may add your bookings either manually, or follow the steps here to bulk

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In order to set up automated emails, please go to Settings – Email Templates and

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Once created the Property and the Unit Type please go to Unit Types at view

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We suggest you choose a Short Name for each Property – perhaps the initial of

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For single-unit properties, Zeevou will auto-generate the unit type and the unit for you when

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This document serves both Zeevou Evangelists (free plan users) as well as Zeevou Patrons. By

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In Calendar -> Rates & Availability Calendar, you have access to the list of your

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By default Nightly Rates is available for your organisation; however, in Settings -> Organisation Configuration,

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Setting-up Your Website

Setting-up Your Website

Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.

– Your website has been automatically generated for you, but it won’t look nice until

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The images and description for the city page(s) are set in Listings -> Cities. Edit

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The images and description for the country page(s) are set in Listings -> Countries. Edit

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The description for the property page(s) are set in Listings -> Properties. Edit the property

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To add a review, visit Zeevou Show -> Reviews and click on Create Review. Enter

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Visit Settings -> Design Customisation and complete the fields to update the look of your direct

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– If you want to use a custom domain, add an A record with a

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To add a custom page, first visit Website -> Pages -> Create Page. The date

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To create a menu item, visit Website -> Menu. Click on Create Menu Item. Under

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To add a blog post, first visit Website -> Blog -> Create Blog. The date

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Go to Plugins in the WordPress admin panel, add a new plugin, and upload the

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Connecting to Channels

Connecting to Channels

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Disconnecting Your Old Channel Manager If you are currently using another channel manager, you need

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Disconnecting Your Old Channel Manager Log in to your Booking.com Extranet. Click on Account on

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Disconnecting Your Old Channel Manager Log in to the Expedia Partner Central. Click on Rooms

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Disconnecting Your Old Channel Manager Log in to Agoda YCS. Contact Agoda Support (bd-connectivity@agoda.com) to

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Once you have taken care of all the steps above and have entered the necessary

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Please note that you cannot have a 2way API connection if you have less than

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Advanced Features

Advanced Features

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

You can import your emails to Zeevou in three access levels: Staff, Team, and Brand.

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If you have an iCal link from a third party platform and need to reduce

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If you need to export the availability for a Unit Type or Unit to a

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To link the availability of one Unit Type to another you can easily perform this

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1. How to Create Investors Profiles In order to set the investor profile, go to

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In Settings -> Design Customisation, click on Search Widget button and Copy iFrame. Pasting this

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Linking to Other Apps

Linking to Other Apps

Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

– Ensure the Signable checkbox is ticked in the Organisation Configuration. – Sign up with

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Sign up with KeyNest by following this link. When checking out, enter the coupon code

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Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

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There are two ways of integrating with Worldpay. We have a direct integration with Worldpay

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– Visit Setting-> Organisation Configuration and select your payment processing system(s). – Edit the relevant

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– Please note that Stripe does not allow for security deposits to be pre-authorised for

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Enable BeyondPricing in Zeevou. Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted

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Sign up for PriceLabs or log in to your existing PriceLabs account. Once logged in

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In Setting-> SMS Panel Config, click on Create button. In the opened page you can

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Sign in to your Google Analytics account and copy the Tracking Code. If you do

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Sign in to your Google Tag Manager account. If you do not have Google Tag

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Connect to PayPal by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

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Recent Articles

Related FAQs

Why can’t I see my previous Rates?
The Rates that were created before two months ago are going to be archived to enhance the performance and speed. You are able to view the archived rates in Rates/ Archived Unit Type Rate.
How can I change the photos displayed on Booking Engine?
The photos that are displayed on the Booking Engine are the combination of all the images set in two sections: Property and Unit. If you would like to change the images or their order you can go to Listings/ Properties/ Property/Images tab and/or Listings/ Units/ Images tab.     
How to activate Messaging API?
Some channels support Messaging API that let hosts and guests send messages to each other. If a channel supports this option, you can activate it for your Zeevou account in Settings-> Organisation Configuration-> Email Notification Configuration. Once you tick the related box and save the changes, the notifications of messaging-API-supported channels will be available in Zeevou. The messages will be available in the related Property page under Activity section. Also, if guest makes any booking, the messages will be available in the related booking view page, under Activity section.
What are the appropriate variables for Arrival Time and Arrival Date in templates?
If you would like to include only check-in dates or only check-in times in your templates, you can use below variables:
For Check-in Time: {{ entity.arrivalTime | date('G:i A','UTC') }}
For Check-in Date: {{ entity.arrivalDate | date('Y-m-d') }}
How do I add a signature to my Zeevou E-mails?
In Settings/ Organisation Configuration, please fill the Email Signature field and save the changes. The details you set in Org Config should be available in your future Zeevou emails at the bottom. Also, for different brands, you can set different signatures.
What can I do when my calendar in Zeevou is different from what I see in channels?
When your calendar in Zeevou shows different data from what you see in channels, you can manually sync data. Open the related Unit Type from Listings/Unit Types. If the availability is different, click on  Availability Sync button. If the rates are different, click on Rate Plan Sync button. After a few minutes, recheck channels to make sure it shows synced data.
How can I remove the mapping of my property?
Airbnb To remove the mapping of your property, you need to do the following.
  1. In Zeevou, go to Listings -> Properties and open the desired property in View Mode.
  2.  Look for the Channel Manager Config tab.
  3.  Look for the small + sign on the right-hand side and click on it to expand the section.
  4. Click on Map in front of Airbnb
  5. Click on Unmap Listing sign and accept to proceed.This image has an empty alt attribute; its file name is Screen-Shot-2020-10-15-at-1.39.03-PM-2-1024x157.png
  6. Then click on the key in the black square
  7. Click on the Remove and accept to proceed.How can I remove the mapping of my property
Booking.com/ Agoda/ Expedia
  1. In Zeevou, go to Listings -> Properties and open the desired property in View Mode.
  2.  Look for the Channel Manager Config tab.
  3.  Look for the small + sign on the right-hand side and click on it to expand the section.
  4. Click on the key in front of the channel.
  5. Click on Remove.How can I remove the mapping of my property- Airbnb
HomeAway
  1. In Zeevou, go to Listings -> Properties and open the desired property in View Mode.
  2.  Look for the Channel Manager Config tab.
  3.  Look for the small + sign on the right-hand side and click on it to expand the section.
  4. Click on Map in front of HomeAway.
  5. Click on Unmap Listing sign and accept to proceed.How can I remove the mapping of my property- Airbnb
 
How can I install housekeeping mobile app?
For Android:
You can install the housekeeping mobile app for Android from this link. You can create a username and password for your housekeeper in Users-> Zeevou Staff Profiles-> Create Zeevou Staff.
For iPhone:
You can install the housekeeping mobile app for the iPhone from this link in two-step: Step 1:Download the TestFlight app from the App Store. Step 2: On your mobile phone,  go back to this page again and click on Start Testing under Zeevou App logo. Please note that you can create a username and password for your housekeeper in Users-> Zeevou Staff Profiles-> Create Zeevou Staff. How can I install Zeevou housekeeping mobile app  
What is Payment Reminder notification?
In the booking view page, if the booking is unpaid, you can click on Finance button and choose Payment Reminder option.
In the opened pop up, you can set the date of the reminder and add a description for it.
You have access to the list of payment reminders from the Menu->Finances-> Payment Reminders. This image has an empty alt attribute; its file name is Payment-Reminder-1024x341.png  
How can I export emails of my guests?
I order to export your previous guests' emails:
  1. Go to Users.
  2. Click on Guest Profiles.
  3. You can modify the grid by the filters and the grid sign and choose the info you want to see.
  4. Click on Export Grid.
  5. Choose the format of the file (CSV or XLSX).
  6. The file will be sent to your email address.
How can I export emails of my guests at Zeevou How can I export emails of my guests at Zeevou
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