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Getting Started

Getting Started

Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!

Setting-up Your Website

Setting-up Your Website

Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.

Connecting to Channels

Connecting to Channels

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Disconnecting Your Old Channel Manager If you are currently using another channel manager, you need

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Disconnecting Your Old Channel Manager Log in to your Booking.com Extranet. Click on Account on

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Disconnecting Your Old Channel Manager Log in to the Expedia Partner Central. Click on Rooms

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Disconnecting Your Old Channel Manager Log in to Agoda YCS. Contact Agoda Support (bd-connectivity@agoda.com) to

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If you have an iCal link from a third party platform and need to reduce

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In order to connect to a channel that doesn’t support API connection, you need to

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Once you have taken care of all the steps above and have entered the necessary

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Please note that you cannot have a 2way API connection if you have less than

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Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages

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Advanced Features

Advanced Features

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Linking to Other Apps

Linking to Other Apps

Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

– Ensure the Signable checkbox is ticked in the Organisation Configuration. – Sign up with

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Sign up with KeyNest by following this link. When checking out, enter the coupon code

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Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

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At the moment, WorldPay Online doesn’t accept any new clients. There are two ways of

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Visit Setting-> Organisation Configuration and select your payment processing system(s). Edit the relevant SagePay or

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– Please note that Stripe does not allow for security deposits to be pre-authorised for

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Enable BeyondPricing in Zeevou. Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted

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Sign up for PriceLabs or log in to your existing PriceLabs account. Once logged in

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In Setting-> SMS Panel Config, click on Create button. In the opened page you can

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Sign in to your Google Analytics account and copy the Tracking Code. If you do

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Sign in to your Google Tag Manager account. If you do not have Google Tag

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Connect to PayPal by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

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Recent Articles

Related FAQs

How can I uncancel a direct/website booking?
If you want to un-cancel a booking that you have already cancelled, you should go to the booking view page and Edit the booking. Make sure the price of the booking is what you want it to be, change the Booking Status to Booked and Save. If the booking was Paid, or its deposit was authorised, when you cancel the booking, the payment amount will be set as the Cancellation Penalty under Security Deposit Charges Title. After un-cancelling the booking, the payment amounts will be reallocated to the booking and the Cancellation Penalty gets Disapproved. If the booking was Unpaid, the un-cancelled booking will be Unpaid as well.
How can I add integrations to my Zeevou account?
In Settings-> System Integration, you can set integrations with payment gateways (Opayo/ Stripe/ Worldpay), KeyNest and Xero. For payment integrations, you can specify the Integration Level that is applying the payment gateway for the whole Organisation or a specific Investor Deal. Adding integration to Zeevou account
How can I change the name of my company in my invoices and website?
To change the name of your company in your invoices and website, please consider changing below fields: In Settings-> Organisation Configuration, you can edit below fields: - Brand Name - Display Email - Web Address - Registered Company Name - Sender name - Invoice Footer - Email Signature In Settings-> Design Customization, you can update below fields: - Page Title -Footer Content Top - Footer Content Bottom - Logo - Favicon -SEO Friendly Title - Facebook Title - Twitter Title  
How can I have separate invoices for cloned bookings?
For cloned bookings, you may prefer to create separate invoices. 1. In Settings-> Organisation Configuration, under Invoice & Xero Configuration, select Generate Separated Invoice for Cloned Bookings box. 2. Click on Save button. Separated Invoice for Cloned Bookings box Zeevou 3. After enabling the option in Organisation Configuration, , separate invoices will be generated when you clone a booking. 4. In booking page, click on Finance -> Download PDF Invoice option to have access to invoices in one PDF file. 5. You also have access to separate PDF files of the invoices in Finances-> Guest Invoices and you can send them separately to the guest. 
What is the use of Facebook/Twitter Open Graph Tags?
If you set details for Facebook/Twitter Title, Facebook/Twitter Description, and Facebook/Twitter Image, when the link of that page is shared in Facebook/Twitter, it will include the title, description, and the image. You can set details for Facebook and Twitter fields in Listings-> Countries, Listings-> Cities, Listings-> Properties, and Settings-> Design Customisation. Facebook/Twitter Open Graph Tags Design customisation
How can I edit a Completed or Posted invoice?
If the invoice status is Completed, to add any new changes to it, there are some steps you need to follow: 1. In Finances-> Guest Invoices, open the desired invoice page. 2. Click on Change to Draft button. 3. Add the new changes to the booking. 4. Then come back to the invoice page, and click on Re-generate button. invoice page Zeevou hub If you have already Posted the invoice to Xero, to add new changes, you need to follow below steps: 1. In Finances-> Guest Invoices, open the desired invoice page. 2. Click on Void button. 3. Add the new changes to the booking. 4. In the invoice page, click on Re-generate button. 5. Click on Post to Xero button. Guest Invoices, open the desired invoice page Zeevou hub
How can I have split invoices for long-term bookings?
For your long-term bookings, you may prefer to create split invoices. 1. In Settings-> Organisation Configuration, under Invoice & Xero Configuration title, tick Enable Recurring Invoice box. 2. Specify whether you would like to have recurring invoices on Monthly or Weekly bases. 3.Choose whether you would like system to consider the First Day of  Month/Week or Start Day of Booking as the start day of monthly or weekly cycles. 4. Click on Save button. How can I have split invoices for long bookings on Zeevou5. After enabling the option in Organisation Configuration, you will have access to it in the booking view page under the Finance button. 6. In booking page, click on Finance -> Recurring Invoice option. 7. The created invoices will be available in the booking page under Split Invoices. Please note that if any Addon is added to the booking, you can click on Update Breakdown button to update the details. How can I have split invoices for long bookings on Zeevou 8. You can also find the split invoices in Finances-> Guest Invoices together with the invoice of the whole booking. 9. When you open split invoice page (either through the booking page or  Finances-> Guest Invoices), you can click on Post to Xero button to post the Completed invoice to Xero.
How can I set a different rate for my website or direct booking?
If you want to set a different rate for your website or direct booking from what you have set for the channels, you should make a new rate plan. Go to Rates-> Rate Plans-> Create Rate Plan.  When you create a rate plan just for the website and admin, you should select Booking Engine and Admin in the Apply To to section. Booking Engine and Admin in the Apply To to section on Zeevou Hub Please make sure that in the rate plan created for channels only that Channels should be selected. rate plan created for channels only that Channels should be selected on Zeevou Hub
How to Customise Booking Process?
After a booking is created in Zeevou or channels, guests will receive an email that asks them to confirm their booking. How to Customise Booking Process- Zeevou When they click on Confirm button, they will be led to the confirmation page that asks them to fill the fields.
How to Customise Booking Process- Zeevou
An example of Confirmation page
You can customise the fields that should be filled by the guest or the person who is booking on behalf of the guest. 1. In Settings -> Organisation Configuration, click on Customise Booking Process tab or scroll down until you get to this section. 2. Click on Configure button. 3. In the opened pop up window, you can determine which fields should be filled out by your guests. 4. If you select “Is Required”, that field will become mandatory and guests cannot save the page unless they fill out that box. 5. Click on Save button of the pop up.How to Customise Booking Process- Zeevou
How to Upgrade Zeevou’s Free plan?
In order to upgrade your plan, log in to Zeevou, click on your login name on the top right of the page, and then click on My Contract. My Contract- Zeevou As an Evangelist, you are using the Free Plan. You can upgrade your plan to Patrons by clicking on the Upgrade Plan button. clicking on the Upgrade Plan button- Zeevou In the opened page, you should select your desired Zeevou Plan that can be either a Monthly Commitment or an Annual Commitment. Then please choose the number of licenses you would like to purchase per Self-catering Units and/or per Rooms.
  • Self-catering Units' examples are Apartment, Suite, Studio, etc. that refer to the Entire Place.
  • Rooms' examples are Single, Double, Dormitory, etc. that refer to Private or Shared Rooms.
In this page below details are available:
  • Total Number of Licenses shows the number of licenses you have access to.
  • Number of Licenses Used 
  • Number of Licenses Available
  • Current Price per Month shows the amount you are paying for your current licenses.
  • Number of Licenses to Be Purchased
  • Additional Price per Month shows the amount that will be added to your current commitments.
  • Unit Price
  • Amount to be paid for future billing month shows the sum of Current Price Per Month and Additional Price Per Month.
  • Amount to be paid for current billing month shows the amount you are going to pay as your first invoice for the purchased licenses.
Finally, you need to click on the Upgrade button to see the payment page and complete the process. In Zeevou Payment page, you can download the PDF invoice for your first payment by clicking on the word "here". In addition, you need to insert your personals details such as your First Name, Last Name, Address, Postcode, City, and Country. Then, you can set details of your credit card to pay for the purchased licenses. Zeevou Payment page,If the payment is done successful, when you reopen or refresh your contract page, you can see the updated details of your contract. Your Zeevou Plan should show either Annual or Monthly Commitment and your invoice is shown as Paid. Zeevou Plan should show either Annual or Monthly Commitment In addition, in the same page, if you click on your name in the Customer field, you can see the balance of your account. Please note that your Balance would show zero, only if you have paid for your purchased licenses in Zeevou. click on your name in the Customer field to upgrade your zeevou plan
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