You can assign different housekeepers to different properties. Please ask them to install the application on their mobile phones so that they can get the notifications. They can see the bookings on Zeevou Hub too.
Step 1: Create the housekeeper’s profile in Contacts->Contacts -> Staff Profiles. (For further instructions, you can go to this page)
NOTE: Make sure you have selected the availability of the housekeeper in Profile-> Calendar Template. The available time slots should be in purple color. Otherwise, the system assumes that the housekeeper is not available and no tasks will be assigned to him/her.
Step 2: Assign the housekeeper to the property. In the view mode of Housekeeper’s Profile or in Listings->Properties, the housekeeper should be added to the property. If you have two or three housekeepers you can set a priority as 1 or 2. This means that if the first person is not available, the second one will be assigned.
NOTE: the server begins to assign housekeeping tasks automatically 30 days or less before their start date.
NOTE: When tasks are assigned to the cleaners, they can see them on their app. However, notifications are sent only when the Provisional status of the tasks changes to Confirmed.
NOTE: At present, Provisional status changes to Confirmed automatically one day before the start date of the task. In Upcoming Housekeeping Schedules, you can manually use the in-line edit option and change tasks’ status from Provisional to Confirmed.
NOTE: Please note that the task Earliest Start is set based on the last check-out time or the default check-out time of that day and task Latest Start is determined by the next check-in time minus Average Housekeeping Time set in Unit Type.
How to add a housekeeping team:
The tasks are assigned to the members of a team equally based on their availability.
Step 1: Go to Contacts->Teams and create a team. For example, Housekeeping team.
Step 2: To add the member of the team, go to Profiles and create a new profile and choose the team for the housekeeper.
Step 3: Go to Listings->Properties and open the property.
Step 4: Go to the Housekeeper section and click on Add Housekeeper.
Step 5: Select Team and in the dropdown select the team that cleans the property.
How to add a Company as a housekeeper:
If you add a company as the housekeeper, the tasks are assigned to it regardless of availability.
Step 1: Go to Contacts->Companies and create a new company.
Step 2: To add the manager or the contact person click on the plus and complete her/his profile in the popped-up window. Don’t forget to save the company!
Step 3: Go to Listings->Properties and open the property.
Step 4: Go to the Housekeeper section and click on Add Housekeeper.
Step 5: Select Company and in the dropdown select the company that cleans the property.
