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How can I create Refunds?

In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab.Guest refunds

Then, a window pops up to create either Compensation Refund or Overpayment Refund.Guest Refunds

Compensation Refund (which edits the invoice, the amount due from the guest, and the matching outgoing payment). There are some conditions you may choose:

1- Compensation Refund

If you choose Compensation and you have already paid the guest, a window  will pop up in which you can fill out the mandatory fields and finally Save.

Compensation Refund

The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund.

Overview -> Payment  and under Guest Refund.

Guest refunds

2- Refund through the Gateway

If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Refund through the Gateway and click Continue,

a window pops up in which you must fill out the mandatory fields and finally Confirm.

Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for the booking (there is logged payment or there is no payment), you will get an error during confirming the refund.Successful Payment from Gateway

The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and Payments.

Overview -> Payment  and under Guest Refund and Payments.

Overview -> Payment  and under Guest Refund and Payments.

Overview -> Payment  and under Guest Refund and Payments.

3- Not for now

If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Not for now and click Continue,Compensation Refund

a window pops up in which you must fill out the mandatory fields and finally Confirm.Compensation Refund

Note 1: If you want to record your Refund in your invoice and pay it later, you can choose Not for now.

The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and not under Payments.

Overview -> Payment  and under Guest Refund and not under Payments.

Overview -> Payment  and under Guest Refund and not under Payments.

Note 2: Now, you have created a refund which you can process or record a payment for as explained above in number 1 (Compensation Refund). If you do so and Continue, the result will appear on the corresponding booking under Overview -> Payment.

Overpayment Refund (Use this option if you want to process or record a payment that you have returned to the guest)

To have an Overpayment refund, click on Refund and choose Record a Payment Being Returned to the Guest and Continue.Record a Payment Being Returned to the Guest and Continue.

1- If you have already paid, you can fill out the mandatory  fields and Save.Record a Payment Being Returned to the Guest and Continue.

The result will be shown on the corresponding booking under Overpayment Refunds and Payments.

Overpayment Refunds and Payments.

Overpayment Refunds and Payments.

2- If you have not already paid, a window pops up in which you must fill out the mandatory fields  and finally click on Confirm.

Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for this booking, you will get an error when confirming your refund.Overpayment Refunds and Payments.

The result will be shown on the corresponding booking under Overpayment Refunds and Payments.Overpayment Refunds and Payments.

Overpayment Refunds and Payments.

 

 

 

 

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