In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab.
Then, a window pops up to create either Compensation Refund or Overpayment Refund.
Compensation Refund (which edits the invoice, the amount due from the guest, and the matching outgoing payment). There are some conditions you may choose:
1- Compensation Refund
If you choose Compensation and you have already paid the guest, a window will pop up in which you can fill out the mandatory fields and finally Save.
The result will be shown on the corresponding booking under Overview -> Payment and under Guest Refund.
2- Refund through the Gateway
If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Refund through the Gateway and click Continue,
a window pops up in which you must fill out the mandatory fields and finally Confirm.
Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for the booking (there is logged payment or there is no payment), you will get an error during confirming the refund.
The result will be shown on the corresponding booking under Overview -> Payment and under Guest Refund and Payments.
3- Not for now
If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Not for now and click Continue,
a window pops up in which you must fill out the mandatory fields and finally Confirm.
Note 1: If you want to record your Refund in your invoice and pay it later, you can choose Not for now.
The result will be shown on the corresponding booking under Overview -> Payment and under Guest Refund and not under Payments.
Note 2: Now, you have created a refund which you can process or record a payment for as explained above in number 1 (Compensation Refund). If you do so and Continue, the result will appear on the corresponding booking under Overview -> Payment.
Overpayment Refund (Use this option if you want to process or record a payment that you have returned to the guest)
To have an Overpayment refund, click on Refund and choose Record a Payment Being Returned to the Guest and Continue.
1- If you have already paid, you can fill out the mandatory fields and Save.
The result will be shown on the corresponding booking under Overpayment Refunds and Payments.
2- If you have not already paid, a window pops up in which you must fill out the mandatory fields and finally click on Confirm.
Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for this booking, you will get an error when confirming your refund.
The result will be shown on the corresponding booking under Overpayment Refunds and Payments.
