Connecting to Channels

How far in advance does Zeevou open up the calendars on OTAs?

Zeevou sends 720 days of update in terms of availability & rates to channels. However, each OTA accepts updates on a different basis. Most of the OTAs accept 365 days of availability but some of the OTAs like Expedia, Booking.com & Airbnb support 500 days of updates.

How can I remove the imported iCal link?

In Rates -> Blocked Dates, click on Manage Calendar Import button. In the opened page, choose your preferred imported option and click on Edit button. Remove the tick from Active iCal Import box and save the page.

How can I block dates on my availability calendar?

In order to block certain dates on your calendar go to Rates -> Blocked Dates -> Create Blocked Dates Choose the property/unit and set the dates and time. You can add a reason for your future reference.  

How can I change cleaning fee for Airbnb?

Go to Listings -> Property Go to Channel Manager Config. Click on plus + on the gray area. When the mapped channels appear, click on “map” in front of Airbnb. Click on edit sign. A new pop up window appears. Go to Listing Rooms Page and change the cleaning fee.

What can I do when my calendar in Zeevou is different from what I see in channels?

When your calendar in Zeevou shows different data from what you see in channels, you can manually sync data. Open the related Unit Type from Listings/Unit Types. If the availability is different, click on  Availability Sync button. If the rates are different, click on Rate Plan Sync button. After a few minutes, recheck channels to …

What can I do when my calendar in Zeevou is different from what I see in channels? Read More »

How to activate Messaging API?

Some channels support Messaging API that let hosts and guests send messages to each other. If a channel supports this option, you can activate it for your Zeevou account in Settings-> Organisation Configuration-> Email Notification Configuration. Once you tick the related box and save the changes, the notifications of messaging-API-supported channels will be available in …

How to activate Messaging API? Read More »

How do I export an iCal from Zeevou and import it into another site?

Under Listings -> Units, right-click on the iCal Link on the right side of the list for the unit you want to copy the iCal link for. Select Copy Link Address. Paste the copied link into the OTA/listing site/Google Calendar that you are trying to export the events too.Instructions for HomeAway: https://help.homeaway.com/articles/How-do-I-import-my-iCal-or-Google-calendar

Why can’t I finalise the mapping with Booking.com?

If you are getting the below error message, you may not have reached step 3 yet on Booking.com’s process of connecting to a channel manager. Please initiate the connection on Booking.com as per the instructions provided before attempting the steps on Zeevou’s side.

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