In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab. Then, a window pops up to create either Compensation Refund or Overpayment Refund. Compensation Refund (which edits the invoice, the amount due from the guest, …
As a host, you can set conditions for the payment of the bookings which are created, added, or edited by allocating instalments to them.To do so, you should create a Payment Term first. Then you may manage it by editing the terms. Create Payment Term Step 1: Go to Finances -> Guest Payments -> Payment …
Under the Unified Inbox, you can see all your communications related to: a booking, a property, a unit, a brand, and a team. In order to give access to staff in a brand and team, go to Settings -> Organisation Configuration -> Email Notification Configuration -> Staff and click on Add to insert the email(s). …
Step 1: Download the Zeevou App from App Store or Google Play store and click on Install. Step 2: Once the Zeevou App is installed,click on Open. A window will then open in which you should select Allow to give access to your device’s location. Note: If you do not allow this access, the app …
How can I work with Zeevou App as a housekeeper? Read More »
If you want to select new columns (entities) from your MPR (Monthly Profit Report) before exporting, go to Performance -> Profit (Beta) and click the three dots to View. When you click on Export As Excel, a window pops up in which you can select the desired entities by ticking them. Finally, click on Export. …
How can I customise my MPR (Monthly Profit Report)? Read More »
There are four Add-On reference types: 1- Channel Add-Ons: If the add-on is automatically created according to your rate plan on your website or received from channels, it will be listed as Channel Add-ons. 2- Admin (Rate Plan) Add-Ons: If a booking has been created manually and its add-on comes from a rate plan, it’s …
In order to select multiple blocked dates from the All Blocked Date list and disable the selected ones, go to Tasks -> Maintenance -> Blocked Dates, and select the multiple blocked dates you wish to disable. Then, click on the three dots on the top right of the list for Mass Action. A pop-up window …
You will get informed of Checkin/Checkout Addon via email if you activate their related template and trigger rules. There is a Default Template known as Admin 4: Checkin/Checkout Addon under Inbox -> Templates: In order for the email to get sent via email, go to Inbox -> Trigger Rules: 1- The Active status should be …
How can I know if a guest asks for early check-in or late check-out? Read More »
You will get informed of Overbooking/Unmapped Booking via email if you activate their related template and trigger rules. There is a Default Template known as Admin 3: Overbooking and Admin 6: Unmapped Booking under Inbox -> Templates: In order for the email to get sent via email, go to Inbox -> Trigger Rules: 1- The …
How can I get informed of Overbooking/Unmapped Booking? Read More »
If you want to have an expense that is recurrent – repeated, create one expense and save it by going to Finance -> Expense -> Create Expense. Then, you can make it recurrent in two ways: Click on Custom Recurrence. Here you can select how often the expense should be repeated. For example, if it …
You can specify the minimum age required for Lead guests to book and stay at a unit type; so, if they don’t meet the minimum age requirement, the system will show a warning to you. You can set an overall default setting for this at the organisational level, to be overridden at the unit type …
To change Expense Types, there is no need to edit them one by one on the expense pages. Instead, go to Finance -> Expenses and double click on a cell of your choice to edit. The change will be made across its related Bookings, Expense Page, and Profit Reports. Note: If an expense is manually …
Google Search Console Google Search Console (GSC) is an invaluable and effective marketing tool to identify site errors, get Google to index all website pages, find out if your site is mobile-friendly, what keywords people use to find it, the CTR (Click Through Rates) and more. When you sign in your GSC freely, it gives …
What Are Google Search Console Verification Code and Google Analytics Tracking Code? Read More »
When you create a Rate Rule, Channels and Direct Bookings toggles are enabled by default. If you save a rate rule without any rate plan, the Channels and Direct Bookings toggles will be disabled automatically, and the status of the Active column is set to No. Also, a notification will be displayed to you. You …
How can I create a Rate Rule without any Rate Plans? Read More »
Access Level: While a Financial Office Staff has access to all the accounting and MPRs, a No Finance Office Staff does not have access to the accounting and MPRs. There are other areas to which a No Finance Office Staff has no access, such as: Invoices in a Booking Refund in a Booking Finalisation in …
How do Financial and No Finance Office Staff differ? Read More »
Once you log in to Zeevou Hub, you can click on +Add Widget to select the chart from the dashboard. Then, click on the Add button to see the Number of Bookings by Channel chart whenever you log in to Zeevou. Finally, refresh the page for the changes to be applied. Now, click on Configure …
How can I check what percentage of bookings come from different channels? Read More »
You can charge your guests for services or products with Add-ons. To make any type of Add-ons, go to Pricing- > Add-on Type and click on Create Add-on Type. A page will open on which you should insert the necessary information and finally click Save and Close. Add-on in Rate Plans: In order to …
You have probably seen photo captions on Booking.com. This option can be essential for those properties that have multiple lettable units inside them. In order to write captions for your images, you need to upload your professional images either at the property or the unit level firstly. Each image should not exceed 10 MB and …
How to Add Captions to your Property Images in Zeevou? Read More »
When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is …
Your Zeevou User ID is the same as the Advertiser ID in the application you have already filled out for VRBO in the Property/Channel Manager Config. In order to find the ID: Open the property. Click on Channel Manager Config and open it. Click on Map which is in front of VRBO. Click on the …
Where can I find my Zeevou user ID for connecting to Vrbo? Read More »
You cannot extend a booking under the following circumstances: 1- If you have already extended the booking, the original booking (the first booking which has been extended) cannot be extended. However, you can extend the second (extended) booking. 2- If the booking status is Cancelled or Scheduled for Cancellation. 3- If your invoice has been …
You can create a marketing name for your properties’ rate plans on the Zeevou hub to make it clear or attractive for guests. In order to set a marketing name for a rate plan go to Listings -> Unit Types -> Rate Plans. Then click on the row of the target rate plan to open …
If you have an outstanding invoice and you need to pay, please follow the following steps: Step 1: Click on your name on the top right corner of the page, click on your name and select Account. Step 2: Go to Contract and and click on your contract. Then, click on the Pay Invoice button. …
If you want to apply the changes to your MPR (Monthly Profit Report), you can recalculate the specific month of the Investor Deal. Recalculating MPR in an Investor Deal: Step 1: Go to Contacts-> Investor Deal. Step 2: Open the Investor Deal Step 3: Click on Recalculate MPR. Step 4: Choose the month and the …
When you finalise a booking, the status is set to Finalised, the security deposit is released, the invoice is marked as Completed and is posted it to your accounting software like Xero if you have connected one. As of this point, the booking becomes uneditable. To finalise a booking, follow the steps below: Step 1: …
In the Edit mode of Property and Booking, there is a field called Guidebook URL. You can set a URL in this field and use it in API Calls. This field is also available in Inbox-> Templates through the below entities: Booking Guidebook URL: {{ entity.guidebookUrl }} Property Guidebook URL: {{ entity.property.guidebookUrl }} Note: In …
To activate OAuth Authentication, follow below steps: 1. In Contacts -> Staff-> Profiles, create a new staff or select from the current ones. Please note that based on the role of your selected staff, the access of the authentication will differ. Host role has the access to all fields. 2. Under Authentication title, click on …
When guests try to complete the payment process, they may face the error message: failedMerchant session key or card identifier invalid. Please note that this error is sent by hosts’ payment gateway to Zeevou. Guests can refresh the page and retry.
Sometimes the devices of the recipients do not support HTML versions. In such cases, if you have activated the Plain Text Version of the template, the plain text will replace the HTML version automatically. In Inbox->Templates, there is an option called Customise Plain Text Version. By ticking this option, system automatically provides a plain text …
What is Customise Plain Text Version in Templates? Read More »
The warning sign appears in the booking page when one or all of the below conditions are met: 1. Local Guest Booking: The Lead Guest creates a booking in a city he/she lives in. 2. Last Minute Booking: The Lead Guest creates a booking which arrival is in the next two days. 3. Weekend Booking: …
What is the warning sign in the booking page for? Read More »
Bookings that are created under below conditions are called Related Bookings: – You Extend a current booking. – You Split a current booking. – Guest books more than one unit through channels. List of related bookings are available in the booking view page, under Related Bookings title.
Group Booking Payment Status shows the payment status of all Related Bookings. Thus, GBP is Paid only when the payment status of all related bookings are Paid. Booking Payment Status shows the payment status of the current booking you are viewing.
If you want to un-cancel a booking that you have already cancelled, you should go to the booking view page and Edit the booking. Make sure the price of the booking is what you want it to be, change the Booking Status to Booked and Save. If the booking was Paid, or its deposit was …
To change the name of your company in your invoices and website, please consider changing below fields: In Settings-> Organisation Configuration, you can edit the below fields: – Brand Name – Display Email – Web Address – Registered Company Name – Sender name – Invoice Footer – Email Signature In Marketing-> Design Customization, you can …
How can I change the name of my company in my invoices and website? Read More »
You can use Clone option, if you want to make a booking for your previous guest. This way you don’t need to enter all the details from scratch. You may prefer to create separate invoices for the upcoming bookings. Step 1: In Settings-> Organisation Configuration, under Invoice & Xero Configuration, select Generate Separated Invoice for …
How can I have separate invoices for cloned bookings? Read More »
If the invoice status is Completed, to add any new changes to it, there are some steps you need to follow: 1. In Finances-> Invoices, open the desired invoice page. 2. Click on Change to Draft button. 3. Add the new changes to the booking. 4. Then come back to the invoice page, and click …
For your long-term bookings, you may prefer to create monthly or weekly invoices. Step 1: In Settings-> Organisation Configuration, under Invoice & Xero Configuration title, tick Enable Recurring Invoice box. Step 2: Specify whether you would like to have recurring invoices on Monthly or Weekly bases. Step 3: Choose whether you would like system to consider …
How can I have recurring invoices for long-term bookings? Read More »
If you want to set a different rate for your direct booking website or manual booking from what you have set for the channels, you should make a new rate plan. Go to Listings-> Unit Types click on Edit and scroll down to Rate Plan. When you create a rate plan just for the website …
How can I set a different rate for my direct booking website or manual booking? Read More »
After a booking is created in Zeevou or channels, guests will receive an email that asks them to confirm their booking. When they click on Confirm button, they will be led to the confirmation page that asks them to fill the fields. You can customise the fields that should be filled by the guest or …
In order to upgrade your plan, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com , click on your login name on the top right corner of the page, and on Account. As a Free user, you are using the Spark Plan. You can upgrade your plan to Blaze or Glow …
In order to buy a licence, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com, click on your login name on the top right corner of the page, and then on Account. Then, you will be redirected to the Account page where you can click on Buy More Licences …
In order to create an expense in Zeevou, you need to define your Expense Types first. For example, electricity, WIFI, gardening, etc. Step 1: Go to Setting->Finance -> Expense Type Step 2: Click on Create Expenses Type. Step 3: Choose the name of the Expense Type. Step 4: Keep the Deal Element as Expenses. Step …
You can assign tasks to a Team. In this case, once you assign a task to the team, the system automatically assigns that task to all team members. -Please make sure you have created a Team. How to create a Team? To create a Team, go to Contacts -> Staff -> Teams, click on Create …
In Finances -> Invoices, you have access to the list of all your invoices. You should click on an invoice to see its details. In the invoice page, you may see different status for an invoice: Draft, Completed, Posted and Voided. If the Doc Status shows Draft – the invoice is subject to new changes- …
For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of …
In Listings-> Units, click on Grid Setting and tick iCal link box. The content of the iCal link will be added to the grid and to the details of Export file.
If you want to move a booking to another unit for an Airbnb booking, you should do it in Airbnb rather than Zeevou. You can read further on how you can apply the changes here.
To set the corporate as the recipient of the invoice, please make sure: – Zeevou Corporation has been created beforehand. – The corporation is set in the Corporation filed when creating or editing the booking. To see the invoice, click on the Finance button -> Download PDF Invoice. To Email the Invoice to the corporation, …
How to set a corporate as the recipient of the invoice? Read More »
To create a Corporation go to Contacts -> Guests -> Corporation. Click on the Create Corporation In the opened page, set a Name for the corporation. Add any desired Description. Set the corporation Fax Specify the VAT Number of the Corporation. Make sure you enter a valid email address for the corporation Email The Account …
You can find the iCal link in two levels, either unit type or unit. Click on Listings and then click on Unit Types. Click on the Unit Type you want to export the availability for. Scroll down to iCal Link. Right click on the link to the right and click Copy link address. Paste the …
When you log a payment for a guest who has several unpaid bookings, the payments will automatically get allocated in order of guests’ arrivals. To log a payment for the guest, in Contacts-> Guests -> Individuals, choose the guest and click on +Payment button at the top right of the page.
If you want to get your guest’s email alias from Airbnb, you should fill out their attestation form.
For Direct Bookings: To refund the full amount or part of it, in the booking page, click on Finance button. In the opened pop up, click on Refund . Then You can : 1- click on Process Refund option and enter the amount you want to refund. 2- click on Log Refund option, if you …
How to cancel a booking, refund the guest and cancel the security deposit? Read More »
After a month, all rates are archived in order to enhance the performance and speed. You are able to view the archived rates in Pricing -> Rates & Availability /Archived Rate. In addition, to enhance the system performance, availability logs aren’t available after one month.
The photos that are displayed on the Booking Engine are the combination of all the images set in two sections: Property and Unit. If you would like to change the images or their order you can go to Listings/ Properties/ Property/Images tab and/or Listings/ Units/ Images tab.
If you would like to include only check-in dates or only check-in times in your templates, below, you can use the variables:For Check-in Time: {{ entity.arrivalTime | date(‘G:i A’,’UTC’) }}For Check-in Date: {{ entity.arrivalDate | date(‘Y-m-d’) }}
In Settings/Organisation Configuration, please fill the Email Signature field and save the changes. The details you set in Org Config should be available in your future Zeevou emails at the bottom. Also, for different brands, you can set different signatures.
When your calendar in Zeevou shows different data from what you see in channels, you can manually sync data. Open the related Unit Type from Listings/Unit Types. If the availability is different, click on Availability Sync button. If the rates are different, click on Rate Plan Sync button. After a few minutes, recheck channels to …
What can I do when my calendar in Zeevou is different from what I see in channels? Read More »
To remove the mapping of your property, you need to do the following. In Zeevou, go to Listings -> Properties and open the desired property in View Mode. Look for the Channel Manager Config tab. Click on the Open tab. Airbnb Click on Map in front of Airbnb Click on Unmap Listing sign and accept to …
How can I disconnect/unmap my property from channels? Read More »
Note: please open this page on your mobile phone and then proceed. For Android: You can install the housekeeping mobile app for Android from Google Play. You can create a username and password for your housekeeper in Contacts-> Staff -> Profiles -> Create Staff. For iPhone: Step 1: Please download the app from App Store.
In the booking view page, if the booking is unpaid, you can click on Finance button and choose the Payment Reminder option. In the opened pop up, you can set the date of the reminder and add a description for it. You have access to the list of payment reminders from the Menu->Finances-> Guest Payments-> …
In order to export your previous guests’ emails: Step 1: Go to Contacts-> Guest->Individuals. Step 2: You can modify the grid by the filters and the grid sign and choose the info you want to see. Step 3: Click on Export Grid. Step 4: Choose the format of the file (CSV or XLSX). Step 5: …
In order to change the confirm booking button colour in the template, open the template, click on Source code (<>) and search for “Confirm Booking” in the page with the help of ctrl + f (in Mac cmd + f).You will need to find the color code, replace it with the new color code, hit …
How can I change the confirm booking button colour in the template? Read More »
There are seven main statuses for security deposits: Not-Authorised, Not Applicable, Guaranteed by Channel, Authorised, Released, Charged, and Partially Charged. Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit or their attempts have not been successful. Not-Authorised (Saved Card): Save Card means the system …
What are the Statuses of Security Deposit in Zeevou Read More »
Step 1: Go to Listings -> Property Step 2:Go to Channel Manager Config. Step 3: Click on orange Open button. Step 4: Click on “Map” in front of Airbnb. Step 5: Click on the edit sign. Step 6: A new pop up window appears. Step 7: Go to Listing Rooms Page and change the cleaning …
Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find the list of the bookings scheduled for cancellation in Bookings -> Scheduled for Cancellation.
If you add an add-on to a booking, you can use the payment link to collect payment.
Please note that the colours shown in your invoice are based on the ones you set for your brand in Marketing -> Settings -> Design Customisation. To find the hex code for your preferred colors, you can use this link. The image below shows the effective fields of Design Customisation in your invoice choice of …
When you create a new unit type, you should make sure that it has at least one unit under that. Otherwise, the rates can not be pushed to OTAs and the website. (You can’t map the unit type.) So go to Listings-> Unit Type and choose the unit type. Then in the unit section click …
Why isn’t a unit type shown in the Rates and Availability Calendar? Read More »
To fully preview what an email template will look like, open a booking, click on More Actions on the top right, then select Send Email. In the pop-up that opens, select the appropriate template from the drop-down. You can expand the preview to full screen by clicking on the symbol with 4 arrows pointing to …
How can I check my final version of email templates? Read More »
Zeevou does not currently have any pet settings. You can add your pet policy to the property description in Listings-> Property. You can handle extra fees for pets through add-ons in Pricing-> Add-on Type. Then you can add it to the booking.
The latest rate will always override previous rates. You can check the rates and Min Stay sent to OTAs in Rates and Availability Calendar.
If you want to add a cleaning fee to your direct booking, you need to create a new rate plan for the booking engine (direct booking website) and Manual Booking. To do so, go to Listings-> Unit Types. Edit the unit type and scroll down to the Rate Plans and select Direct Booking Website and …
This is how the system has been planned to work. First, you can see the password because you are creating it and you probably want to share the password with the created Staff/Investor. However, after the created user can log in, he/she may change their login details, and it is considered their personal information.
When you raise a hand in Zeevou, the support team tries to check and reply to the hand on the same day it is raised. However, checking all the details may take us more than one day. When we reply to a hand, if we consider it as resolved, we will set the status Resolved …
ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When everything is approved, you should go to the Guest Verification section in Booking view page and click on the red thumb and make it green. …
If you want to delete an add-on from the invoice, you should take the following steps: Step 1: Go to Booking view page, Step 2: Scroll down to Add-on Section, Step 3: Click on three dots at the end of the row and click on Disapprove.
If you want to see if an email or notification has been sent to your guest, go to Booking view page ( Bookings -> All Bookings -> click on the name of the guest). Go to the Activities section. There, you can see all the emails and notifications that have been sent to your guest. …
Where can I see which emails or notifications have been sent to my guests? Read More »
If you need to send an email or notification manually you should go to Booking View page. Click on More Actions. Select Send Email. You can use an email template or compose your email. You can also to add more frequently used templates to Send Notifications and send them from there. To add a template …
How can I send an automated notification manually? Read More »
If you want to change the rates, Min Stay or Max Stay for one night or a few nights, you can select the date or dates on the Rates and Availability Calendar and click on them. A window pops up, and you can enter the new amount. If you want to change the rates for …
How to change rates or Min Stay on Rates and Availability Calendar Read More »
If you have to move your guest from a unit to another due to some problems, you can do it easily in Zeevou. Go to Booking view page (Bookings-> All Bookings-> click on the name of the guest). Click on Split Invoice. Choose the date and time you need to move the guest. Then select …
How can I move a guest from one property to another after check-in? Read More »
If you want to extend the booking of a guest that has already checked in, go to the Booking view page (Bookings, click on the name of the guest), click on More Actions drop down menu and click on Extend. You can override the default rate by selecting the price override and entering the …
In order to see the IDs you have required from your guests, you should go to your Signable account.
Go to Settings -> Organisation Configuration. Scroll down to Signable Account. You can choose when you want the email to be sent by choosing from the dropdown “Send Signable After.”
Go to Booking View page (Bookings-> click on the name of the guest), and go to the Guest Verification section. If it is written Created in front of Terms and Conditions, it means Signable has already sent the terms and conditions.
In order to remove the blocked dates and make your property available, there are two ways: Step 1: Calendar -> Overall Occupancy Calendar Step 2: Click on the blocked date and select “Edit.” Step 3:Then delete the blocked date. Or go to Tasks -> Maintenance-> Blocked Dates. Find the property and make sure the blocked …
In order to block certain dates on your calendar go to Calendar -> Blocked Dates -> Create Blocked Dates Choose the property/unit and set the dates and time. You can add a reason for your future reference.
If your guest has damaged your property, you want to capture some or the whole amount of the security deposit. To do so, you should: Go to booking view page. Click on orange Finance button. Click on Charge Security Deposit. Choose the Penalty Type. You can define a Penalty Type in the Settings just for …
In Inbox/Trigger rules, if you tick the Favorite box of a trigger, the content (templates + attachment) you have set for that trigger becomes available in the booking page -> Send Notification button and can be fired manually as well.
In Settings -> Organisation Configuration, if you choose Stripe as your Gateway, the Auto Charge/Auto Refund option becomes available. Stripe does not keep deposits for more than a week and releases them after 7 days automatically. Thus, for bookings more than a week old, you need to renew the deposit after 7 days manually (You …
If your rates are not being sent to a channel you should check if the rate plan has been connected to that channel. You can check it in the Listings->property->Channel Manager Config and see if the correct rate plan has been mapped to the channel or not. Note: You can find the name of the …
Why are the changes I made in Rates not being applied to the Channels? Read More »
If you would like to make any modifications to your Signable Template, please make the changes in your Signable account to the template and then copy/paste the exact name of the modified template in Settings/ Organisation Configuration/Signable Template title.
Make sure you have exactly set your Signable login details and Template Title in Organisation Configuration/ Signable account. If you would like Signable envelopes to get sent automatically, please check whether the plan you are choosing supports API&Webhooks. If your present plan does not support API&Webhooks, you can upgrade your plan in your Signable account. …
If the total size of your template, including your Logo, Signature, and the images you may have added, exceeds 1 MB, the content of the email will not be shown to the recipient.
In Zeevou, each username is unique. That means each username can be registered in Zeevou only once. Thus, if you try to add the username as an investor or staff and system does not let you, probably the username has been already registered. NOTE: You may not have registered the username in Zeevou, but another …
In Settings -> Organisation Configuration, under Booking Config, you need to make sure the time you enter in the fields follows the below order: earliest possible <earliest free <latest free <latest possible Please note that 23:00:00, 23:30, 23:59 are considered the last hours of a day, while 00:00:00, and 00:30:00 are considered the beginning hours …
Why I cannot save my preferred timing for Booking Config? Read More »
If you are using the Free Plan (Spark Plan), you can simply cancel your subscription. On the top right of the page, click on Account. Click on your Contract, and then on the Cancel Subscription button. If you are using the Monthly/Annual Plan, you need to first unmap all your properties from channels within Zeevou. …
Go to Tasks-> Maintenance -> Blocked Dates, click on Manage Calendar Import button. In the opened page, choose your preferred imported option and click on Edit button. Remove the tick from Active iCal Import box and save the page.
Zeevou sends 720 days of update in terms of availability & rates to channels. However, each OTA accepts updates on a different basis. Most of the OTAs accept 365 days of availability, but some OTAs like Expedia, Booking.com & Airbnb support 500 days of updates.
Under Integrations, scroll to Xero and click on Disconnect from Xero. You will see the red button turn to a green Connect to Xero button once successful.
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