Zeevou Hub

How can I create Refunds?

In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab. Then, a window pops up to create either Compensation Refund or Overpayment Refund. Compensation Refund (which edits the invoice, the amount due from the guest, …

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How can I create payment term?

As a host, you can set conditions for the payment of the bookings which are created, added, or  edited by allocating instalments to them.To do so, you should create a Payment Term first. Then you may manage it by editing the terms. Create Payment Term Step 1: Go to Finances -> Guest Payments -> Payment …

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How can I differentiate Add-Ons?

There are four Add-On reference types: 1- Channel Add-Ons:  If the add-on is automatically created according to your rate plan on your website or received from channels, it will be listed as Channel Add-ons. 2- Admin (Rate Plan) Add-Ons: If a booking has been created manually and its add-on comes from a rate plan, it’s …

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What Are Google Search Console Verification Code and Google Analytics Tracking Code?

Google Search Console Google Search Console (GSC) is an invaluable and effective marketing tool to identify site errors, get Google to index all website pages, find out if your site is mobile-friendly, what keywords people use to find it, the CTR (Click Through Rates) and more. When you sign in your GSC freely, it gives …

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How do Risk-Free Reservations work?

When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is …

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Why can’t I extend the booking?

You cannot extend a booking under the following circumstances: 1- If you have already extended the booking, the original booking (the first booking which has been extended) cannot be extended. However, you can extend the second (extended) booking. 2- If the booking status is Cancelled or Scheduled for Cancellation. 3- If your invoice has been …

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How can I pay my invoice?

If you have an outstanding invoice and you need to pay, please follow the following steps: Step 1: Click on your name on the top right corner of the page, click on your name and select Account. Step 2: Go to Contract and and click on your contract. Then, click on the Pay Invoice button. …

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How can I finalise a booking?

When you finalise a booking, the status is set to Finalised, the security deposit is released, the invoice is marked as Completed and is posted it to your accounting software like Xero if you have connected one. As of this point, the booking becomes uneditable. To finalise a booking, follow the steps below: Step 1: …

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What is Guidebook URL?

In the Edit mode of Property and Booking, there is a field called Guidebook URL. You can set a URL in this field and use it in API Calls. This field is also available in Inbox-> Templates through the below entities: Booking Guidebook URL: {{ entity.guidebookUrl }} Property Guidebook URL: {{ entity.property.guidebookUrl }} Note: In …

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What is the meaning of error “failedMerchant Session Key”?

When guests try to complete the payment process, they may face the error message: failedMerchant session key or card identifier invalid. Please note that this error is sent by hosts’ payment gateway to Zeevou. Guests can refresh the page and retry.

What are Related Bookings?

Bookings that are created under below conditions are called Related Bookings: – You Extend  a current booking. – You Split a current booking. – Guest books more than one unit through channels. List of related bookings are available in the booking view page, under Related Bookings title.

How can I change the name of my company in my invoices and website?

To change the name of your company in your invoices and website, please consider changing below fields: In Settings-> Organisation Configuration, you can edit the below fields: – Brand Name – Display Email – Web Address – Registered Company Name – Sender name – Invoice Footer – Email Signature In Marketing-> Design Customization, you can …

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How to Buy Licence?

In order to buy a licence, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com, click on your login name on the top right corner of the page, and then on Account. Then, you will be redirected to the Account page where you can click on Buy More Licences …

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How can I add an expense?

In order to create an expense in Zeevou, you need to define your Expense Types first. For example, electricity, WIFI, gardening, etc. Step 1: Go to Setting->Finance -> Expense Type Step 2:  Click on Create Expenses Type. Step 3: Choose the name of the Expense Type. Step 4: Keep the Deal Element as Expenses. Step …

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How do VCC cards work?

For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of …

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How to create Zeevou Corporations?

To create a Corporation go to Contacts -> Guests -> Corporation. Click on the Create Corporation In the opened page, set a Name for the corporation. Add any desired Description. Set the corporation Fax Specify the VAT Number of the Corporation. Make sure you enter a valid email address for the corporation Email The Account …

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In what order the payments are allocated?

When you log a payment for a guest who has several unpaid bookings, the payments will automatically get allocated in order of guests’ arrivals. To log a payment for the guest, in Contacts-> Guests -> Individuals, choose the guest and click on +Payment button at the top right of the page.

Why can’t I see my previous Rates and Availability logs?

After a month, all rates are archived in order to enhance the performance and speed.  You are able to view the archived rates in Pricing -> Rates & Availability /Archived Rate. In addition, to enhance the system performance, availability logs aren’t available after one month.

How can I change the photos displayed on Booking Engine?

The photos that are displayed on the Booking Engine are the combination of all the images set in two sections: Property and Unit. If you would like to change the images or their order you can go to Listings/ Properties/ Property/Images tab and/or Listings/ Units/ Images tab.     

How do I add a signature to my Zeevou E-mails?

In Settings/Organisation Configuration, please fill the Email Signature field and save the changes. The details you set in Org Config should be available in your future Zeevou emails at the bottom. Also, for different brands, you can set different signatures.

What can I do when my calendar in Zeevou is different from what I see in channels?

When your calendar in Zeevou shows different data from what you see in channels, you can manually sync data. Open the related Unit Type from Listings/Unit Types. If the availability is different, click on  Availability Sync button. If the rates are different, click on Rate Plan Sync button. After a few minutes, recheck channels to …

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How can I install housekeeping mobile app?

Note: please open this page on your mobile phone and then proceed. For Android: You can install the housekeeping mobile app for Android from Google Play. You can create a username and password for your housekeeper in Contacts-> Staff -> Profiles -> Create Staff. For iPhone: Step 1: Please download the app from App Store.

What are the Statuses of Security Deposit in Zeevou

There are seven main statuses for security deposits: Not-Authorised, Not Applicable, Guaranteed by Channel, Authorised, Released, Charged, and Partially Charged.   Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit or their attempts have not been successful. Not-Authorised (Saved Card): Save Card means the system …

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What does Scheduled for Cancellation do?

Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find the list of the bookings scheduled for cancellation in Bookings -> Scheduled for Cancellation.  

How can I verify guest ID?

ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When everything is approved, you should go to the Guest Verification section in Booking view page and click on the red thumb and make it green. …

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How to remove an add-on from invoice?

If you want to delete an add-on from the invoice, you should take the following steps: Step 1: Go to Booking view page, Step 2: Scroll down to Add-on Section, Step 3: Click on three dots at the end of the row and  click on Disapprove.    

How can I set when the Signable email is sent?

Go to Settings -> Organisation Configuration. Scroll down to Signable Account. You can choose when you want the email to be sent by choosing from the dropdown “Send Signable After.”  

How do I know if Signable has sent T&C to the guest?

Go to Booking View page (Bookings-> click on the name of the guest), and go to the Guest Verification section. If it is written Created in front of Terms and Conditions, it means Signable has already sent the terms and conditions.

How can I block dates on my availability calendar?

In order to block certain dates on your calendar go to Calendar -> Blocked Dates -> Create Blocked Dates Choose the property/unit and set the dates and time. You can add a reason for your future reference.  

How can I change my Signable template?

If you would like to make any modifications to your Signable Template, please make the changes in your Signable account to the template and then copy/paste the exact name of the modified template in Settings/ Organisation Configuration/Signable Template title.

How can I close my account?

If you are using the Free Plan (Spark Plan), you can simply cancel your subscription. On the top right of the page, click on Account. Click on your Contract, and then on the Cancel Subscription button. If you are using the Monthly/Annual Plan, you need to first unmap all your properties from channels within Zeevou. …

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How can I remove the imported iCal link?

Go to Tasks-> Maintenance -> Blocked Dates, click on Manage Calendar Import button. In the opened page, choose your preferred imported option and click on Edit button. Remove the tick from Active iCal Import box and save the page.

How far in advance does Zeevou open up the calendars on OTAs?

Zeevou sends 720 days of update in terms of availability & rates to channels. However, each OTA accepts updates on a different basis. Most of the OTAs accept 365 days of availability, but some OTAs like Expedia, Booking.com & Airbnb support 500 days of updates.

How can I disconnect from Xero?

Under Integrations, scroll to Xero and click on Disconnect from Xero. You will see the red button turn to a green Connect to Xero button once successful.  

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