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Zeevou Hub

How can I Add a Menu Item?

To do so, go to Marketing-> General Settings tab-> Header card. There are two ways to Add a Menu Item. By clicking on  Add a Menu Item, you can select Add Page or Add Custom URL. Via Add Page, you can add the pages that are already created in the system easily. By Add Custom URL, you can add either Zeevou Pages (that can be added via

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What Are Google Search Console Verification Code and Google Analytics Tracking Code?

Google Search Console Google Search Console (GSC) is an invaluable and effective marketing tool to identify site errors, get Google to index all website pages, find out if your site is mobile-friendly, what keywords people use to find it, the CTR (Click Through Rates) and more. When you sign in your GSC freely, it gives

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What is Guidebook URL?

If you have already created a guidebook for your guests, you can insert its URL to Zeevou and send it with your automated message to the guests. You can set a URL in this field and use it in API Calls. To do so, go to Listings -> Instructions tab -> Instructions card. Click on

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How to Buy Licence?

In order to buy a licence, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com, click on your login name on the top right corner of the page, and then on Account. Then, you will be redirected to the Account page where you can click on Buy More Licences

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How do VCC cards work?

For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of

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What can I do when my calendar in Zeevou is different from what I see in channels?

When your calendar in Zeevou shows different data from what you see in channels, you can manually sync data. Open the related Unit Type from Listings. Go to the Pricing& Availability tab-> Rate Plan card and click on three dots of your desired rate plan. Then select  Sync Manually. After a few minutes, recheck channels to

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What are the Statuses of Security Deposit in Zeevou

There are ten statuses for security deposits: 1. Not-Authorised, 2. Awaiting authorised, 3. Not authorised (saved card), 4. Partially Authorised, 5. Authorised 6. Guaranteed by Channel 7. Charged&Released 8. Charged 9. Released 10. Not Applicable   Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit

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Why does the password of any user I create apart from me disappear after saving?

This is how the system has been planned to work. First, you can see the password because you are creating it and you probably want to share the password with the created Staff/Investor. However, after the created user can log in, he/she may change their login details, and it is considered their personal information.

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How can I verify guest ID?

ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When the guest replies to this required information, its status changes to Waiting for Host to Verify Guest Info. Then, you should go to the Guest Verification

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How can I close my account?

If you are using the Free Plan (Spark Plan), you can simply cancel your subscription. On the top right of the page, click on Account. Click on your Contract, and then on the Cancel Subscription button. If you are using the Monthly/Annual Plan, you need to first unmap all your properties from channels within Zeevou.

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How can I delete a unit?

As long as bookings are associated with a unit, the system does not allow deleting it. You need to first make sure the unit you want to delete has no booking associated with it. Please edit bookings, remove the units (make the booking unallocated), and save the changes. Once all the bookings associated with the

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