In order to select multiple blocked dates from the All Blocked Date list and disable the selected ones, go to Tasks -> Maintenance -> Blocked Dates, and select the multiple blocked dates you wish to disable. Then, click on the three dots on the top right of the list for Mass Action. A pop-up window …
Once you log in to Zeevou Hub, you can click on +Add Widget to select the chart from the dashboard. Then, click on the Add button to see the Number of Bookings by Channel chart whenever you log in to Zeevou. Finally, refresh the page for the changes to be applied. Now, click on Configure …
How can I check what percentage of bookings come from different channels? Read More »
When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is …
You cannot extend a booking under the following circumstances: 1- If you have already extended the booking, the original booking (the first booking which has been extended) cannot be extended. However, you can extend the second (extended) booking. 2- If the booking status is Cancelled or Scheduled for Cancellation. 3- If your invoice has been …
When you finalise a booking, the status is set to Finalised, the security deposit is released, the invoice is marked as Completed and is posted it to your accounting software like Xero if you have connected one. As of this point, the booking becomes uneditable. To finalise a booking, follow the steps below: Step 1: …
The warning sign appears in the booking page when one or all of the below conditions are met: 1. Local Guest Booking: The Lead Guest creates a booking in a city he/she lives in. 2. Last Minute Booking: The Lead Guest creates a booking which arrival is in the next two days. 3. Weekend Booking: …
What is the warning sign in the booking page for? Read More »
Bookings that are created under below conditions are called Related Bookings: – You Extend a current booking. – You Split a current booking. – Guest books more than one unit through channels. List of related bookings are available in the booking view page, under Related Bookings title.
Group Booking Payment Status shows the payment status of all Related Bookings. Thus, GBP is Paid only when the payment status of all related bookings are Paid. Booking Payment Status shows the payment status of the current booking you are viewing.
If you want to un-cancel a booking that you have already cancelled, you should go to the booking view page and Edit the booking. Make sure the price of the booking is what you want it to be, change the Booking Status to Booked and Save. If the booking was Paid, or its deposit was …
For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of …
To set the corporate as the recipient of the invoice, please make sure: – Zeevou Corporation has been created beforehand. – The corporation is set in the Corporation filed when creating or editing the booking. To see the invoice, click on the Finance button -> Download PDF Invoice. To Email the Invoice to the corporation, …
How to set a corporate as the recipient of the invoice? Read More »
If you want to get your guest’s email alias from Airbnb, you should fill out their attestation form.
If you would like to include only check-in dates or only check-in times in your templates, below, you can use the variables:For Check-in Time: {{ entity.arrivalTime | date(‘G:i A’,’UTC’) }}For Check-in Date: {{ entity.arrivalDate | date(‘Y-m-d’) }}
In the booking view page, if the booking is unpaid, you can click on Finance button and choose the Payment Reminder option. In the opened pop up, you can set the date of the reminder and add a description for it. You have access to the list of payment reminders from the Menu->Finances-> Guest Payments-> …
In order to export your previous guests’ emails: Step 1: Go to Contacts-> Guest->Individuals. Step 2: You can modify the grid by the filters and the grid sign and choose the info you want to see. Step 3: Click on Export Grid. Step 4: Choose the format of the file (CSV or XLSX). Step 5: …
In order to change the confirm booking button colour in the template, open the template, click on Source code (<>) and search for “Confirm Booking” in the page with the help of ctrl + f (in Mac cmd + f).You will need to find the color code, replace it with the new color code, hit …
How can I change the confirm booking button colour in the template? Read More »
There are seven main statuses for security deposits: Not-Authorised, Not Applicable, Guaranteed by Channel, Authorised, Released, Charged, and Partially Charged. Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit or their attempts have not been successful. Not-Authorised (Saved Card): Save Card means the system …
What are the Statuses of Security Deposit in Zeevou Read More »
Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find the list of the bookings scheduled for cancellation in Bookings -> Scheduled for Cancellation.
If you add an add-on to a booking, you can use the payment link to collect payment.
If you want to add a cleaning fee to your direct booking, you need to create a new rate plan for the booking engine (direct booking website) and Manual Booking. To do so, go to Listings-> Unit Types. Edit the unit type and scroll down to the Rate Plans and select Direct Booking Website and …
ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When everything is approved, you should go to the Guest Verification section in Booking view page and click on the red thumb and make it green. …
If you want to delete an add-on from the invoice, you should take the following steps: Step 1: Go to Booking view page, Step 2: Scroll down to Add-on Section, Step 3: Click on three dots at the end of the row and click on Disapprove.
If you want to see if an email or notification has been sent to your guest, go to Booking view page ( Bookings -> All Bookings -> click on the name of the guest). Go to the Activities section. There, you can see all the emails and notifications that have been sent to your guest. …
Where can I see which emails or notifications have been sent to my guests? Read More »
If you have to move your guest from a unit to another due to some problems, you can do it easily in Zeevou. Go to Booking view page (Bookings-> All Bookings-> click on the name of the guest). Click on Split Invoice. Choose the date and time you need to move the guest. Then select …
How can I move a guest from one property to another after check-in? Read More »
If you want to extend the booking of a guest that has already checked in, go to the Booking view page (Bookings, click on the name of the guest), click on More Actions drop down menu and click on Extend. You can override the default rate by selecting the price override and entering the …
Go to Booking View page (Bookings-> click on the name of the guest), and go to the Guest Verification section. If it is written Created in front of Terms and Conditions, it means Signable has already sent the terms and conditions.
If your guest has damaged your property, you want to capture some or the whole amount of the security deposit. To do so, you should: Go to booking view page. Click on orange Finance button. Click on Charge Security Deposit. Choose the Penalty Type. You can define a Penalty Type in the Settings just for …
In Inbox/Trigger rules, if you tick the Favorite box of a trigger, the content (templates + attachment) you have set for that trigger becomes available in the booking page -> Send Notification button and can be fired manually as well.
In Settings -> Organisation Configuration, if you choose Stripe as your Gateway, the Auto Charge/Auto Refund option becomes available. Stripe does not keep deposits for more than a week and releases them after 7 days automatically. Thus, for bookings more than a week old, you need to renew the deposit after 7 days manually (You …
In Settings -> Organisation Configuration, under Booking Config, you need to make sure the time you enter in the fields follows the below order: earliest possible <earliest free <latest free <latest possible Please note that 23:00:00, 23:30, 23:59 are considered the last hours of a day, while 00:00:00, and 00:30:00 are considered the beginning hours …
Why I cannot save my preferred timing for Booking Config? Read More »
In the Booking view page, click on the Finance button and choose the Generate Partial Payment Link. In the opened pop up, once you enter your preferred amount, the new payment link gets generated. You can Copy or Send the link to the guest.
You can charge your guests for services or products with Add-ons. The add-on type creates a default price for the add-ons. You need to open the unit type and create add-ons in the rate plan. There you can add different sales and purchase prices to the rate plans. If you add the add-ons to the …
Firstly, you need to create a promotion. Go to Pricing-> Promotions, and then click on the Create Promotion button on the top right-hand corner. On the page that opens, fill the Name field with a name of your choice. If you would like to apply this promotion in conjunction with other discounts, tick the Apply On …
If a channel collects security deposits or provides a guarantee for them, the bookings coming from that channel will automatically be marked as “Yes” under Security Deposit in Today’s Check-ins and will show as “Channel” in Booking View. If this is not the case, and if your payment gateway has been set up, the guest …
How do automated security deposits in Zeevou work? Read More »
Once you complete the integration with your payment gateway, each time a booking comes in, Zeevou will check whether the OTA has informed us or not about the capture of the payment. If the OTA has already collected payment, the booking gets marked as Channel Collect. So, the booking is set as Credit, which means …
If you want to waive the security deposit of a certain booking, you should set the security deposit as zero. This way the system will consider the security deposit as pre-authorised.
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