How do Risk-Free Reservations work?

When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is …

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How can I finalise a booking?

When you finalise a booking, the status is set to Finalised, the security deposit is released, the invoice is marked as Completed and is posted it to your accounting software like Xero if you have connected one. As of this point, the booking becomes uneditable. To finalise a booking, follow the steps below: Step 1: …

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What are Related Bookings?

Bookings that are created under below conditions are called Related Bookings: – You Extend  a current booking. – You Split a current booking. – Guest books more than one unit through channels. List of related bookings are available in the booking view page, under Related Bookings title.

How do VCC cards work?

For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of …

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What are the Statuses of Security Deposit in Zeevou

There are seven main statuses for security deposits: Not-Authorised, Not Applicable, Guaranteed by Channel, Authorised, Released, Charged, and Partially Charged.   Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit or their attempts have not been successful. Not-Authorised (Saved Card): Save Card means the system …

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What does Scheduled for Cancellation do?

Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find the list of the bookings scheduled for cancellation in Bookings -> Scheduled for Cancellation.  

How can I verify guest ID?

ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When everything is approved, you should go to the Guest Verification section in Booking view page and click on the red thumb and make it green. …

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How to remove an add-on from invoice?

If you want to delete an add-on from the invoice, you should take the following steps: Step 1: Go to Booking view page, Step 2: Scroll down to Add-on Section, Step 3: Click on three dots at the end of the row and  click on Disapprove.    

How do I know if Signable has sent T&C to the guest?

Go to Booking View page (Bookings-> click on the name of the guest), and go to the Guest Verification section. If it is written Created in front of Terms and Conditions, it means Signable has already sent the terms and conditions.

How to breakdown the total price of a booking?

In the Booking view page, click on the Finance button and choose the Generate Partial Payment Link. In the opened pop up, once you enter your preferred amount, the new payment link gets generated. You can Copy or Send the link to the guest.  

How can I set up add-ons?

You can charge your guests for services or products with Add-ons. The add-on type creates a default price for the add-ons. You need to open the unit type and create add-ons in the rate plan. There you can add different sales and purchase prices to the rate plans.  If you add the add-ons to the …

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How do I create a promotion, discount or voucher code for the direct booking engine on my website?

Firstly, you need to create a promotion. Go to Pricing-> Promotions, and then click on the Create Promotion button on the top right-hand corner. On the page that opens, fill the Name field with a name of your choice. If you would like to apply this promotion in conjunction with other discounts, tick the Apply On …

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