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Bookings

How do VCC cards work?

For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of

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What are the Statuses of Security Deposit in Zeevou

There are ten statuses for security deposits: 1. Not-Authorised, 2. Awaiting authorised, 3. Not authorised (saved card), 4. Partially Authorised, 5. Authorised 6. Guaranteed by Channel 7. Charged&Released 8. Charged 9. Released 10. Not Applicable   Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit

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How can I verify guest ID?

ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When the guest replies to this required information, its status changes to Waiting for Host to Verify Guest Info. Then, you should go to the Guest Verification

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How do I create a promotion, discount or voucher code for the direct booking engine on my website?

Firstly, you need to create a promotion. Go to Pricing-> Promotions, and then click on the Create Promotion button on the top right-hand corner. On the page that opens, fill the Name field with a name of your choice. If you would like to apply this promotion in conjunction with other discounts, tick the Apply On

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