In order to select multiple blocked dates from the All Blocked Date list and disable the selected ones, go to Tasks -> Maintenance -> Blocked Dates, and select the multiple blocked dates you wish to disable. Then, click on the three dots on the top right of the list for Mass Action. A pop-up window […]
Once you log in to the Zeevou app, you can select the Bookings from the left column to view. You can select the Date Range from the drop-down menu. Today is set by default.
When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is
The warning sign appears in the booking page when one or all of the below conditions are met: 1. Local Guest Booking: The Lead Guest creates a booking in a city he/she lives in. 2. Last Minute Booking: The Lead Guest creates a booking which arrival is in the next two days. 3. Weekend Booking:
Bookings that are created under below conditions are called Related Bookings: – You Extend a current booking. – You Split a current booking. – Guest books more than one unit through channels. List of related bookings are available in the booking view page, under Related Bookings title.
Group Booking Payment Status shows the payment status of all Related Bookings. Thus, GBP is Paid only when the payment status of all related bookings are Paid. Booking Payment Status shows the payment status of the current booking you are viewing.
If you want to un-cancel a booking that you have already cancelled, you should go to the Booking View Page and change the Booking Status on the left card. If you click on the front arrow of status, a dropdown menu opens. You should select Booked. If the booking was Unpaid, the un-cancelled booking will be
For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of
To set the company as the recipient of the invoice, please make sure that Zeevou Company has been created beforehand. To see the invoice, go to Booking View Page-> Finance Tab -> Invoice card. You can click on Download PDF. You can also click on Email Invoice to send the Invoice to the company.
If you want to get your guest’s email alias from Airbnb, you should fill out their attestation form.
In the booking view page, you can set a Payment Reminder notification if the booking is unpaid. To do so, go to your desired booking, then Finance Tab and click on More on the top right. You can select Set Payment Reminder. When you click on Set Payment Reminder, a drawer opens in which you
In order to export your previous guests’ emails: Step 1: Go to Contacts-> Guest->Individuals. Step 2: You can modify the grid by the filters and the grid sign and choose the info you want to see. Step 3: Click on Export Grid. Step 4: Choose the format of the file (CSV or XLSX). Step 5:
There are ten statuses for security deposits: 1. Not-Authorised, 2. Awaiting authorised, 3. Not authorised (saved card), 4. Partially Authorised, 5. Authorised 6. Guaranteed by Channel 7. Charged&Released 8. Charged 9. Released 10. Not Applicable Not-Authorised is shown when the deposit has not been authorised. Guests may not have attempted to authorise the deposit
If you add a fee/an upsell to a booking, you can use the payment link to collect payment.
If you want to add a cleaning fee to your direct booking, you need to edit your rate plan for the booking engine (direct booking website). To do so, go to Listings-> Unit Types-> Pricing& Availability Tab -> Rate Plans Card. Click on View/Edit Details and then Add Fee. Then a drawer opens in which
ID verification is not automatically done in Zeevou. This step is there so that you can make sure all the gathered information (the signature or the ID) is correct. When the guest replies to this required information, its status changes to Waiting for Host to Verify Guest Info. Then, you should go to the Guest Verification
If you want to disapprove a fee from the invoice, you should take the following steps: Step 1: Go to the Booking view page-> Finance tab-> Price card. Step 2: Click on the arrow of the Price Breakdown. Step 3: Click on the arrow of the Fees and then on the minus sign to Disapprove. Note
If you want to see if an email, SMS or API notification has been sent to your guest, go to Booking view page. On the corner of top right, you can see Unified Inbox sign. If you click on it, a window opens in which you’ll see the details of the email or notification that
If you have to move your guest from a unit to another due to some problems, you can do it easily in Zeevou. To split a Booking in the Booking View page, click on Booking Actions on the top right and then on Split.
If you want to extend the booking of a guest who has already checked in, go to the Booking view page-> Booking Actions and select Extend from the drop-down menu. Then, a drawer opens in which you should select a date and enter a price. Finally, click on Extend.
Go to Booking View page (Bookings-> click on the name of the guest), and go to the Guest Verification section. If it is written Created in front of Terms and Conditions, it means Signable has already sent the terms and conditions.
Under Settings gear -> Confirmation process-> Security Deposit tab->Security Deposit Collection Methods card, if you choose Stripe as your Gateway, the Auto Charge/Auto Refund option becomes available. Stripe does not keep deposits for more than a week and releases them after 7 days automatically. Thus, for bookings more than a week old, you need to
In order to break down the total price of a booking, go to the Booking view page->Finance tab and click on More to select Generate Partial Payment Link. In the opened drawer, you can your desired Payable amount and click on Generate Link. Then Partial Payment Link gets generated and you can Send or Copy the link
Firstly, you need to create a promotion. Go to Pricing-> Promotions, and then click on the Create Promotion button on the top right-hand corner. On the page that opens, fill the Name field with a name of your choice. If you would like to apply this promotion in conjunction with other discounts, tick the Apply On
If a channel collects security deposits or provides a guarantee for them, the bookings coming from that channel will automatically be marked as “Yes” under Security Deposit in Today’s Check-ins and will show as “Channel” in Booking View. If this is not the case, and if your payment gateway has been set up, the guest
Once you complete the integration with your payment gateway, each time a booking comes in, Zeevou will check whether the OTA has informed us or not about the capture of the payment. If the OTA has already collected payment, the booking gets marked as Channel Collect. So, the booking is set as Credit, which means
If you want to waive the security deposit of a certain booking, you should set the security deposit as zero. This way the system will consider the security deposit as pre-authorised.