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Connecting to Channels

How do VCC cards work?

For bookings that come to Zeevou from Booking.com, Expedia, and Agoda and whose Collection Type is Channel Collect, the details of VCC will be saved in Zeevou. On the activation date of the card provided by the channel, the system will try to charge the booking amount from the card. If successful, the payment status of …

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What can I do when my calendar in Zeevou is different from what I see in channels?

When your calendar in Zeevou shows different data from what you see in channels, you can manually sync data. Open the related Unit Type from Listings/Unit Types. If the availability is different, click on  Availability Sync button. If the rates are different, click on Rate Plan Sync button. After a few minutes, recheck channels to …

What can I do when my calendar in Zeevou is different from what I see in channels? Read More »

What does Scheduled for Cancellation do?

Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find the list of the bookings scheduled for cancellation in Bookings -> Scheduled for Cancellation

How can I block dates on my availability calendar?

In order to block certain dates on your calendar go to Calendar -> Blocked Dates -> Create Blocked Dates Choose the property/unit and set the dates and time. You can add a reason for your future reference.  

How can I remove the imported iCal link?

In Calendar -> Blocked Dates, click on Manage Calendar Import button. In the opened page, choose your preferred imported option and click on Edit button. Remove the tick from Active iCal Import box and save the page.

How far in advance does Zeevou open up the calendars on OTAs?

Zeevou sends 720 days of update in terms of availability & rates to channels. However, each OTA accepts updates on a different basis. Most of the OTAs accept 365 days of availability, but some OTAs like Expedia, Booking.com & Airbnb support 500 days of updates.

Why can’t I finalise the mapping with Booking.com?

If you are getting the below error message, you may not have reached step 3 yet on Booking.com’s process of connecting to a channel manager. Please initiate the connection on Booking.com as per the instructions provided before attempting the steps on Zeevou’s side.

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