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General

How do Risk-Free Reservations work?

When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is …

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How can I pay my invoice?

If you have an outstanding invoice and you need to pay, please follow the following steps: Step 1: Click on your name on the top right corner of the page, click on your name and select Account. Step 2: Go to Contract and and click on your contract. Then, click on the Pay Invoice button. …

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What is the meaning of error “failedMerchant Session Key”?

When guests try to complete the payment process, they may face the error message: failedMerchant session key or card identifier invalid. Please note that this error is sent by hosts’ payment gateway to Zeevou. Guests can refresh the page and retry.

How to Buy Licence?

In order to buy a licence, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com, click on your login name on the top right corner of the page, and then on Account. Then, you will be redirected to the Account page where you can click on Buy More Licences …

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How to create Zeevou Corporations?

To create a Corporation go to Contacts -> Guests -> Corporation. Click on the Create Corporation In the opened page, set a Name for the corporation. Add any desired Description. Set the corporation Fax Specify the VAT Number of the Corporation. Make sure you enter a valid email address for the corporation Email The Account …

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How can I close my account?

If you are using the Free Plan (Spark Plan), you can simply cancel your subscription. On the top right of the page, click on Account. Click on your Contract, and then on the Cancel Subscription button. If you are using the Monthly/Annual Plan, you need to first unmap all your properties from channels within Zeevou. …

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How can I add an additional brand?

Log into app.zeevou.com and click on the settings gear icon and select Preferences. Then, you will be redirected to your Organisation Configuration. Click on Create Brand in the top right-hand corner. Enter the new brand details and click Save. Open the property and click on Brand. Click on the Add button on the right. Select …

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