When we receive a Risk-Free Reservation from Booking.com, we set the Payment Collection Type to Risk-Free. If the guest stays or the Risk-Free policy expires, Booking.com will charge the guest if it is a Channel Collect booking, and we will display this accordingly. However, if Booking.com indicates to us at this stage that it is …
If you have an outstanding invoice and you need to pay, please follow the following steps: Step 1: Click on your name on the top right corner of the page, click on your name and select Account. Step 2: Go to Contract and and click on your contract. Then, click on the Pay Invoice button. …
When guests try to complete the payment process, they may face the error message: failedMerchant session key or card identifier invalid. Please note that this error is sent by hosts’ payment gateway to Zeevou. Guests can refresh the page and retry.
In order to upgrade your plan, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com , click on your login name on the top right corner of the page, and on Account. As a Free user, you are using the Spark Plan. You can upgrade your plan to Blaze or Glow …
In order to buy a licence, you can log in to either app.zeevou.com or Zeevou.hub. When you log in to app.zeevou.com, click on your login name on the top right corner of the page, and then on Account. Then, you will be redirected to the Account page where you can click on Buy More Licences …
To create a Corporation go to Contacts -> Guests -> Corporation. Click on the Create Corporation In the opened page, set a Name for the corporation. Add any desired Description. Set the corporation Fax Specify the VAT Number of the Corporation. Make sure you enter a valid email address for the corporation Email The Account …
Please note that the colours shown in your invoice are based on the ones you set for your brand in Marketing -> Settings -> Design Customisation. To find the hex code for your preferred colors, you can use this link. The image below shows the effective fields of Design Customisation in your invoice choice of …
When you raise a hand in Zeevou, the support team tries to check and reply to the hand on the same day it is raised. However, checking all the details may take us more than one day. When we reply to a hand, if we consider it as resolved, we will set the status Resolved …
In Settings -> Organisation Configuration, if you choose Stripe as your Gateway, the Auto Charge/Auto Refund option becomes available. Stripe does not keep deposits for more than a week and releases them after 7 days automatically. Thus, for bookings more than a week old, you need to renew the deposit after 7 days manually (You …
In Settings -> Organisation Configuration, under Booking Config, you need to make sure the time you enter in the fields follows the below order: earliest possible <earliest free <latest free <latest possible Please note that 23:00:00, 23:30, 23:59 are considered the last hours of a day, while 00:00:00, and 00:30:00 are considered the beginning hours …
Why I cannot save my preferred timing for Booking Config? Read More »
If you are using the Free Plan (Spark Plan), you can simply cancel your subscription. On the top right of the page, click on Account. Click on your Contract, and then on the Cancel Subscription button. If you are using the Monthly/Annual Plan, you need to first unmap all your properties from channels within Zeevou. …
Go to Settings –> Organisation Configuration. Click on Create Brand in the top right-hand corner. Enter the new brand details and click Save. Open the property and click on Brand. Click on the Add button on the right. Select the Brand(s) you want to apply to that property. If selecting multiple brands for a property, …
Once you complete the integration with your payment gateway, each time a booking comes in, Zeevou will check whether the OTA has informed us or not about the capture of the payment. If the OTA has already collected payment, the booking gets marked as Channel Collect. So, the booking is set as Credit, which means …
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