You will get informed of Checkin/Checkout Addon via email if you activate their related template and trigger rules. There is a Default Template known as Admin 4: Checkin/Checkout Addon under Inbox -> Templates: In order for the email to get sent via email, go to Inbox -> Trigger Rules: 1- The Active status should be …
How can I know if a guest asks for early check-in or late check-out? Read More »
You will get informed of Overbooking/Unmapped Booking via email if you activate their related template and trigger rules. There is a Default Template known as Admin 3: Overbooking and Admin 6: Unmapped Booking under Inbox -> Templates: In order for the email to get sent via email, go to Inbox -> Trigger Rules: 1- The …
How can I get informed of Overbooking/Unmapped Booking? Read More »
You can specify the minimum age required for Lead guests to book and stay at a unit type; so, if they don’t meet the minimum age requirement, the system will show a warning to you. You can set an overall default setting for this at the organisational level, to be overridden at the unit type …
Sometimes the devices of the recipients do not support HTML versions. In such cases, if you have activated the Plain Text Version of the template, the plain text will replace the HTML version automatically. In Inbox->Templates, there is an option called Customise Plain Text Version. By ticking this option, system automatically provides a plain text …
What is Customise Plain Text Version in Templates? Read More »
If you would like to include only check-in dates or only check-in times in your templates, below, you can use the variables:For Check-in Time: {{ entity.arrivalTime | date(‘G:i A’,’UTC’) }}For Check-in Date: {{ entity.arrivalDate | date(‘Y-m-d’) }}
In the booking view page, if the booking is unpaid, you can click on Finance button and choose the Payment Reminder option. In the opened pop up, you can set the date of the reminder and add a description for it. You have access to the list of payment reminders from the Menu->Finances-> Guest Payments-> …
In order to export your previous guests’ emails: Step 1: Go to Contacts-> Guest->Individuals. Step 2: You can modify the grid by the filters and the grid sign and choose the info you want to see. Step 3: Click on Export Grid. Step 4: Choose the format of the file (CSV or XLSX). Step 5: …
In order to change the confirm booking button colour in the template, open the template, click on Source code (<>) and search for “Confirm Booking” in the page with the help of ctrl + f (in Mac cmd + f).You will need to find the color code, replace it with the new color code, hit …
How can I change the confirm booking button colour in the template? Read More »
To fully preview what an email template will look like, open a booking, click on More Actions on the top right, then select Send Email. In the pop-up that opens, select the appropriate template from the drop-down. You can expand the preview to full screen by clicking on the symbol with 4 arrows pointing to …
How can I check my final version of email templates? Read More »
If you want to see if an email or notification has been sent to your guest, go to Booking view page ( Bookings -> All Bookings -> click on the name of the guest). Go to the Activities section. There, you can see all the emails and notifications that have been sent to your guest. …
Where can I see which emails or notifications have been sent to my guests? Read More »
If you need to send an email or notification manually you should go to Booking View page. Click on More Actions. Select Send Email. You can use an email template or compose your email. You can also to add more frequently used templates to Send Notifications and send them from there. To add a template …
How can I send an automated notification manually? Read More »
In Inbox/Trigger rules, if you tick the Favorite box of a trigger, the content (templates + attachment) you have set for that trigger becomes available in the booking page -> Send Notification button and can be fired manually as well.
If the total size of your template, including your Logo, Signature, and the images you may have added, exceeds 1 MB, the content of the email will not be shown to the recipient.
To create a trigger rule for an email or SMS, go to Inbox-> Trigger Rules. Click on Create Trigger Rules Choose a title for the Trigger. Make sure it is active. (if you want to deactivate one trigger rule and stop an email you can take the tick off). Set your conditions. To read more …
How can I create an automated email or SMS trigger rule based on custom conditions? Read More »
To deactivate a notification trigger, you can visit the Notification Trigger Rules and remove the template from the corresponding notification. You can do this by disassociating the Template from the notification trigger rule (once you have opened the trigger, click on the cross to the right of the template and then click on Save and …
Visit the Notification Trigger Rules. Open the Trigger Rule that you wish to edit. Click on the cross under Config Users (N.B. this will remove the email address but will not delete the user). Click on the Add button under Emails and add the email address you want the emails to go to. Click on …
How do I change the email address that a notification goes to? Read More »
Booking Confirmation Upon booking, each guest gets sent a booking confirmation email asking them to confirm their details, provide an arrival time, and, if not already previously taken care of, pay, leave the details of which card Zeevou should pre-authorise the security deposit from, and sign your T&Cs and provide their ID. Signable sends out …
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