Uplisting vs Smoobu
This article examines Uplisting vs Smoobu by concentrating on the main features that a hospitality management software should offer. The data has been collected from Uplisting’s and Smoobu’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Uplisting has a rating of 4.9, with the highest score for Value for Money.
Trustpilot introduces Uplisting as an Excellent tool with a 4.8 TrustScore.
In Capterra, Smoobu has a rating of 4.5, with the highest score for Customer Service.
Trustpilot introduces Smoobu as an Average tool with a 3.5 TrustScore.
Uplisting automatically collects the payment using Stripe 3D Secure Links. It automatically pre-authorises and releases the security deposit amount that you have set for your Booking.com and HomeAway guests. Even if it is a channel collect, the guests will receive a link on the OTAs’ chatbox where they give you their payment information, and the amount will be pre-authorised and released based on the timeline you have set for each property.
Uplisting decides whether to hold or collect the security deposit amount based on the length of the guests’ stay.
In the end, the guests will go through the verification process. They are asked to upload a picture of their passports, driving licences, or identity cards. They can easily use their phone cameras to take a photo if needed.
Guests can also allow you to use their contact information for further marketing, and the consent will be GDPR-compliant.
Smoobu offers a “native online check-in tool,” through which you can collect guest information for compliance with local laws or for your own safety.
You can customise all the standard fields, including name, gender, nationality, document number, etc. Additionally, you have the option to add custom fields, require e-signature, and allow guests to attach files.
Smoobu’s integration with ChargeAutomation enables you to automate payment collection for reservations, security deposits, refunds, and fees.
Once you create your Uplisting account and connect to Airbnb, you can have all your listings imported to Uplisting, including prices, availability, bookings, and listing content.
You can set different OTAs rates that you are linked to and check the prices published on each in your calendar.
Smoobu’s channel manager synchronises all the bookings, calendar blocks, cancellations, and rates. For Vrbo/HomeAway, there is iCal synchronisation.
Smoobu has integration with more than 100 channels; it has an API integration with 15 channels.
Price synchronisation is available for Booking.com, Expedia and Agoda. You can add a mark-up in percentage to the base rate. It applies to the minimum stay and the price according to the days of the week.
Prices can be exported/imported from one channel into another.
Uplisting helps you automate your cleaning management.
- Uplisting gives limited access to your housekeepers.
- For each of your bookings, a corresponding changeover band is created which shows the property name, property address, existing guest name, check-out time and date, and the number of guests (if available).
- Your housekeepers will get updated about any changes in the information above, booking modifications, and cancellations via email.
- The housekeeper can decide whether to accept the changeover or not, and the host will get notified about it upon refreshing the platform or via email.
- Different housekeepers can be assigned to one or more properties of yours, which means they can only check the information about the chosen properties.
- You can leave notes for your cleaners about each booking.
- You can keep track of the time each housekeeper starts and ends his/her task.
- Your housekeepers have a cleaning schedule automatically created based on the bookings.
- You can also have cleaning teams defined in the system.
Smoobu offers integration with cleaning software such as Properly, TurnoverBnB, and VRScheduler.
You can automatically send your check-in instructions to your guests, using automated messages based on the trigger rules you choose in Uplisting.
Regarding guest details and payment, the process is automated for direct bookings, and for channel bookings, the guests’ information will get updated.
Uplisting also generates a security deposit link for all your bookings. Still, as they believe some of the guests may not expect to pay a security deposit, you can easily copy-paste or email the link to the ones you wish to.
Smoobu’s “native online check-in tool” helps you to collect information that you need for the local laws or the information you need for your safety as a host.
Smoobu’s integration partners for online check-ins are Checkin, Wishbox, Mymaison, Vikey, Avs, and Check-in Scan.
Smoobu’s integration partners for smart locks are KeyNest, NUKI, igloohome, Keysoft Claud, SCLAK, TheKeys, and Operto.
- Uplisting direct booking website contains all of your listings’ information, including pictures, availability, and prices.
- The website is hosted securely, so you do not need to hire developers or buy a domain name.
- Direct bookings automatically block your dates on Airbnb, Booking.com, and other platforms.
- Uplisting gives you the chance to have a domain name without having to pay for that.
- Uplisting direct booking website automatically represents all your properties as they are shown on Airbnb with a click of a button.
- The website is mobile responsive.
- Smoobu provides you with a direct booking website, which is commission-free. You can add photos, location, description, logo, Google Maps, and policies, and collect payment through Stripe/PayPal.
- You can use it with your domain. Smoobu’s booking engine iFrame can be integrated with your current website.
- You can translate the website into over 25 languages.
- The website covers 50 currencies.
- “You can add custom Javascript.”
- For the website, you can specify rates per person, per night, per booking, and define minimum stays. The availability calendar can be embedded on the website, and the guests can see it.
- The website is responsive on all devices.
- For the website, you can set “min days between booking and arrival, arrival and departure days, long stay discount, and discount code.”
- The website can be integrated with content management systems such as WordPress, Wix, Weebly, Strato, Typ03, Drupal, Joomla, GoogleSite, Jimdo, and Squarespace.
- Smoobu integrates with Google Analytics.
- You can make restrictions regarding check-in and check-out days for your website.
- You can embed Instagram, Facebook, Twitter, WhatsApp, Youtube, and LinkedIn on your website.
The web pages are NOT generated for different locations.
Uplisting does not have the option for defining and pushing weekly and/or monthly rates.
You can define long-stay discounts with “dynamic minimum length” for your website. For example, after 20 nights, your guests get a discount.
Automated Guest Messages are designed to keep your guest informed from booking to check-out. You can make a unique tone of voice for the message templates. You can enable automated messages as below:
- New Booking
Sent when a booking is confirmed (sent within 10 minutes of booking). - One week before check-in (based on check-in time)
This message is sent out if the guest books less than 7 days before check-in, but not if they book on the day of check-in. - Reminder of upcoming stay
Sent 72 hours (3 days) before check-in (based on check-in time).
- Check-in instructions
Sent 24 hours (1 day) before check-in (based on check-in time). - Day of check-in
Sent 1 hour before check-in (based on check-in time). - First morning of stay
Sent at 10 am on the day after check-in (first morning of guest stay). - Before check-out
Sent 16 hours before check-out (based on check-out time). - After check-out
Sent 24 hours (1 day) after check-out (based on check-out time).
Unified Inbox centralises guest communications.
Automated Review enables you to leave reviews for guests and increases the number of guests who will leave a review for you.
Enquiry auto-responder can respond instantly. You can also delay the response to up to 60 minutes to respond manually.
Saved replies can speed up guest messaging.
Uplisting manages your booking process as explained below:
- The guest reserves your property on Booking.com, Vrbo or on your website, and the booking is synced to Uplisting.
- [5 mins later] The guest receives a ‘New Booking’ message (if enabled).
- [At the same time] The guest’s credit card details are validated on Uplisting. If the credit card is invalid, the booking is marked as invalid on Booking.com.
- [24 hours before check-in] The security deposit is collected using the payment details provided.
- If the booking is less than six days in length, a pre-authorisation is taken on the card (no funds are transferred). If greater than six days, the security deposit amount is charged and will be transferred to your bank account via Stripe.
- The check-in instructions email will be automatically triggered based on your trigger rules.
- On successful check-out, a pre-authorisation is automatically lifted within seven days. If the booking was longer than six nights, you would need to issue a refund via Stripe manually.
- Smoobu automates your communication with the guests by creating message templates like “thank you messages” and setting trigger events. The templates are customisable according to the guest name, check-in, and check-out times.
- Smoobu’s “Dynamic Guest Guide,” generated uniquely for each booking, provides your guests with all the necessary information in 40 languages until they check out.
Smoobu has full integration with Booking.com & Airbnb messaging APIs.
Uplisting provides you with a certain set of data about your guests. Using Uplisting, you can have records of
- Guest lists
- Guest name
- Phone number and email address
- Number of guests
- Booking site confirmation code
Smoobu’s CRM tool collects all guest contacts from all the connected portals on one page.
You can edit the data and export the list and send SMS and emails through third parties.
You can download the mobile app to be in touch with your guests.
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Uplisting has a mobile app for IOS and Android. Using the mobile app, you
- Get notifications for every new guest message from Airbnb, Booking.com, Vrbo (HomeAway), and direct bookings.
- Have all guest messages in one place.
- Can use pre-filled response templates to save time. You can easily select a template from your phone when responding to a guest.
- Can pull the guest’s booking data into the message with personalised snippets.
You can help the guests in real-time by answering back to them, changing the arrival time, sending them your pre-set templates, or stopping the automated email messaging for that particular guest.
You can also call the guests.
If you do not have time to answer the guest, you can also change the reservation’s status, booking type, and booking site.
Smoobu’s mobile app includes a unified inbox.
There is a mobile app for the guests by which they can check Wi-Fi credentials, maps, tours, weather, etc. It is integrated with Smoobu’s tools, and you can cross-sell extra services during their stays.
Smoobu’s app also helps you collect reviews.
Uplisting helps you manage different Airbnb and Booking.com accounts from one central system, meaning that the properties may also be in different locations.
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Uplisting Action Screen, which is like a to-do list, will show you the list of your check-ins and check-outs weekly.
- Uplisting Action Screen is very mobile-friendly and is also printable.
- You can use Actions to track guests.
- You can mark guests as checked-in or checked-out for guest management, which is visible on the main Action view. It is helpful in arranging cleaning and other tasks.
Smoobu’s “central operations cockpit” shows you the key performance indicators such as occupancy and distribution rates, current bookings, and a list of upcoming guests.
You can add a booking on this page.
Uplisting gives access to your invited owners.
Its owner portal gives owners access to action and calendar screens with certain limitations. For instance, the owners can see the bookings and unavailability; they can also create blocked dates. However, they cannot see guest contact details or messages.
You can share your Smoobu’s account with your partners and cleaning teams, allowing them access to general account settings, guest data, properties, messages, and prices.
Uplisting collects all the payments using 3D Secure Links, thanks to its integration with Stripe. If you do not wish to use a Stripe account for all your properties, you can decide which ones you want to connect to your account, enabling guests to pay while booking from your website.
Uplisting verifies whether the guest’s credit card is valid or not. If it is not, Uplisting will automatically mark the card as invalid on Booking.com, and the same thing happens for your direct website bookings.
Smoobu creates custom invoice templates. Cross-selling items from the bookings will be shown in the invoice. You can insert PayPal links automatically to the invoice.
Smoobu integrates with Stripe, PayPal, Sumup, and Swikly. The payment integration is just for the booking engine.
Smoobu charges card details.
You can choose how you want to receive payment on your website (Bank transfer, Stripe, Patpay, Payment on Arrival, and iDEAL for Dutch users).
Uplisting provides you with some reports which can be filtered by date range and/or listing.
You can use Uplisting reports for
- Client invoicing: you can quickly calculate client invoices by filtering the invoice list to an individual property on a monthly basis.
- Task scheduling and operations: it gives you a list of cleanings, maintenance tasks, and welcomes.
- Accounting reports: these include a price breakdown for all bookings, and you can work out your earnings and tax deductibles (cleaning, booking site commission).
- Performance analysis: you can find more about your average daily rate and nightly occupancy, the average length of stay, and nights sold.
You can also export all your reports in CSV.
Uplisting offers integration with Key Data, a trusted data & analytics provider of real-time vacation rental market data for the short-term rental industry.
Smoobu’s “Statistics” enables you to break down the reports by “revenue, bookings, cancellations, occupancy rate, dates, properties, and nights.”
You can download the list of reservations in Excel, PDF or CSV formats.
On the “Cockpit Page,” you can check the occupancy rate and channel.
Uplisting offers integration with Wheelhouse, PriceLabs, Beyond, and Airbnb Smart Pricing for dynamic pricing.
Uplisting pushes your rates to all the channels you are linked to in real-time.
You can set different markup percentages for any OTAs and see the final price published to each channel separately under your default rate, which is applied to your website and used by the admin.
You can also check promotions and last-minute discounts from your Uplisting account.
Smoobu’s dynamic pricing integration partners are Beyond and PriceLabs.
Training
- In-Person
- Live Online
- Webinars
- Documentation
Support
- 24/7 (Live Rep)
- Business Hours
- Online
The link of help articles and instructions are uploaded on the platform, and you can check them while you set your system up.
You can schedule a call to ask your questions.
Upon logging into the system, you can be in touch with a representative through email.
Uplisting does not have any dashboards for analytics like occupancy or rates yet.
However, as you may be managing other people’s properties, Uplisting provides you with a management fee report per booking.
The management fee is included in each booking price breakdown, reports, and the Zapier app’s webhooks.
As Uplisting offers integration with Zapier, you can have your account connected to Xero, ZohoBooks, etc. for your accounting.
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Uplisting’s unified inbox displays all your guest messages in a single feed. You can quickly view and reply to messages from your Airbnb and Booking.com accounts, even if you are using multiple accounts!
Uplisting’s unified inbox for other booking sites such as HomeAway/Vrbo via email is coming soon.
In Uplisting unified inbox, you can:
- Close & star guest messages.
- Filter guest messages.
- Change message ordering.
- Save replies as templates.
- Reply to your multiple accounts’ messages using your mobile phone.
The messages from various booking platforms will be allocated to the bookings, and you can chat and see the conversation history online or via the mobile app.
Pricing
Uplisting pricing starts at 14.45 GBP ($20.00) per month, and there is 0% commission. Minimum subscription is 72.23 GBP/m ($100/m) for 5 listings. If you have 1-5 properties, you need to pay 72.23 GBP ($100) no matter if you have 1 or 5. Uplisting does not have a free version, but it offers a free trial.
Smoobu offers three packages. One is free and covers limited features. The Professional and Team packages have three plans: monthly, yearly, and two years. As the number of units goes up, around £7 will be added to the price for each unit. Smoobu offers a custom price for more than 20 properties.
Uplisting vs Smoobu: Which Property Management System to Choose?
Uplisting is a well-known Vacation Rental Management Software. The system sets automated messages and helps you get connected to multiple booking channels. Uplisting automatically pulls your listings from Airbnb and pushes your data to Booking.com, HomeAway, and Vrbo. Thus, it can be one of your choices if you manage your properties using these channels only.
Smoobu is the right choice if you want an affordable, easy-to-use system with a PMS, channel manager, and website builder. With Smoobu’s guest app, you can provide your guests with a happy and pleasant experience. Furthermore, by accessing a contact list, you can directly connect with your guests or use the list for your email marketing. Since Smoobu does not offer cleaning, maintenance, and operations management, you should be mindful of other expenses you might have to pay for buying other software or hiring staff members. As your business grows, or if you decide to manage properties for other owners, Smoobu may not be able to meet your expectations because of the lack of functionalities in reporting, accounting, expense allocation, and profit splitting.
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