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Help Article

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Getting Started

Getting Started

Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!

Setting-up Your Website

Setting-up Your Website

Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.

Connecting to Channels

Connecting to Channels

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your

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Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you

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Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:

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Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:

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Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact

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If you have an iCal link from a third party platform and need to reduce

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In order to connect to a channel that doesn’t support API connection, you need to

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Please note that you may not have access to 2way API connection if you have

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Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages

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Advanced Features

Advanced Features

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Linking to Other Apps

Linking to Other Apps

Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

  Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and

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Step 1: Sign up with KeyNest by following this link. When checking out, enter the

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Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

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NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways

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Step 1. Visit Settings -> Organisation Configuration and select your payment processing system(s). Step 2.

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Please note that Stripe does not allow for security deposits to be pre-authorised for more

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Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,

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Step 1: Sign up for PriceLabs and use (TMkEWR) to get $10 credits, or log

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In order to send notifications through SMS to your guests or staff, you need to

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Sign in to your Google Analytics account and copy the Tracking Code. If you do

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Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have

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Link to PayPal

Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register

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Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

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In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support

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You can connect your Wix website to Zeevou using iFrame. In order to find the

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Go to Plugins in the WordPress admin panel, add a new plugin, and upload the

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Step 1: Sign in to TurnoverBnB. Step 2: From the Dashboard, select Integrations -> Integrations. Step 3:

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General

General

this is general category.

Recent Articles

Related FAQs

Why Do I Receive ” You can’t API connect this listing…” Error When I Want to Map My Listing to Airbnb?
You may receive the following error when you want to integrate your listing to the Airbnb listing of yours: “You can’t API connect this listing. Only the owner of the listing or the owner of a team that the listing has been shared with can connect a listing.” you can't API connect this listing- Zeevou This happens because there must be 2 different logins for the listing. One of the main hosts (master account) and another is the co-host (co-owner ) account. Airbnb only allows the API connectivity to be established if the login is being done through the Master account.
Please do login and connect through the Master / Main Host login and retry the API mapping process with Airbnb.
How to Set Marketing Names for Add-ons?
You can create a marketing name for your properties’ add-ons on the Zeevou hub to make it clear or attractive for guests. In order to set a marketing name for an add-on please go to Pricing -> Add-on Type -> Add-on Type. Then select the add-on type you want to edit or Create Add-on Type on the top right.   How to Set Marketing Names for Add-ons- Zeevou   Then you can add a Marketing Name for the add-on that will be reflected on your property page website when guests want to book.   How to Set Marketing Names for Add-ons- Zeevou And also they can see the add-on name and price breakdown of it when they book. How to Set Marketing Names for Add-ons- Zeevou
How to Set Marketing Names for Rate Plans?
You can create a marketing name for your properties’ rate plans on the Zeevou hub to make it clear or attractive for guests. In order to set a marketing name for a rate plan go to Listings -> Unit Types -> Rate Plans. Then click on the row of the target rate plan to open it. How to Change Rate Plans' Names to Marketing Names- Zeevou After you open the rate plan, click on Edit on the top right. How to Change Rate Plans' Names to Marketing Names- Zeevou Now you can type down the preferred Marketing Name and Save & Close. How to Change Rate Plans' Names to Marketing Names- Zeevou The marketing name will be shown to the guests on the website. How to Change Rate Plans' Names to Marketing Names- Zeevou
How to Set Signable Triggers?
You can set different trigger rules for your Signable Template to be sent in Zeevou hub. In order to choose between different trigger rules, please go to Settings -> Configuration -> Organisation Configuration. Make sure you’ve tick marked Signable under General. How to Set Signable Triggers- Zeevou Then click on Signable Account on the first underlined line on top. How to Set Signable Triggers- Zeevou Now,  you can select and tick mark one or multiple of the 4 available options.
  1. Booking Confirmation Email Sent: If you select this step, you need to activate the trigger rule for the Booking Confirmation email under  Trigger Rules.  The Signable email will be sent to the guest separately.
  2. Guest information Confirmed: This will trigger the Signable email to be sent after the guest fills up the guest information form and confirms it at the first step after they receive the Confirmation Email.
  3. Payment Paid: The Signable email will be sent after the guest payment is fully done.
  4. Security Deposit Pre-Authorised: The Signable email will be sent after the security deposit preauthorisation is fully done.
Please note that two or more items can be selected, and that means both conditions must be met. For example, if you select items  2 & 3, then the Signable email will be sent after the guest fills up and confirms the form and pays for the booking total amount.
How can I pay my invoice?
If you have an outstanding invoice and you need to pay, please follow the following steps: Step 1: Click on your name on the top right corner of the page, click on your name and select My Contract. Step 2: Click on the Pay Invoice button. How can I pay my invoice- Zeevou                         Step 3: If you have a saved card, you will see a list of your cards. You can choose one of them. And click on the three dots and Pay.

NOTE: If you want to add a new card click on the “Create Pay With New Card” button.

How can I pay my invoice- Zeevou

Trigger Rules Sending Time Frame
Trigger rules time frame allows you to select a time frame for the emails, SMS messages, and Messaging API Templates to be sent based on the booked property time zone. In order to activate this option, you need to go to Inbox -> Trigger Rules. Trigger Rules Sending Time Frame- Zeevou Then select and open the template you want to edit, and tick mark Sending Time Frame box. Now,  you can select the Start Time and End Time of the time frame during when you want the selected email or SMS template to be sent in. For example from 8:00 am to 9:00 pm.   Please make sure if you have added a condition related to a time it shouldn’t have any conflicts with the time frame you set. For example, if you’ve set that the template to be sent 6 hours before arrival time does not set a time frame from 9:00 am to 12:pm that may exclude the time condition when the guest wants to check-in at 7:00 pm that means the email want to be triggered at 1:00 pm and conflicts with the time frame.
What is Key Location?
Some hosts may want to let the key to be kept in a store, office close to their property so the guest can pick it up personally. This information could be managed under Listings -> Properties -> Edit -> Key Location -> + What is Key Location Zeevou   Key Location,  minimum walk and drive to the key location can be added. Press + and add Name, select Key place type, Opening hours and Address of the store or office. What is Key Location Zeevou This information will be sent to the guest with check in instructions email active trigger rule. Please note that this section is just to let know the guest about the location of the key and does not update the Keynest store or Key Status if Keynest is integrated.
What is Guidebook URL?
In the Edit mode of Property and Booking, there is a field called Guidebook URL. You can set a URL in this field and use it in API Calls. This field is also available in Inbox-> Templates through the below entities: Booking Guidebook URL: {{ entity.guidebookUrl }} Property Guidebook URL: {{ entity.property.guidebookUrl }} Note: In API Calls, the system uses the Property Guidebook URL by default unless you set a link in a Booking Guidebook URL that would override the Property Guidebook URL.
How can I reassign a housekeeping task?
If you like to reassign a task or change its date or time manually: Step 1: Find the task in Tasks->Upcoming Housekeeping Schedule (limited to  the next 30 days tasks) or Tasks->Housekeeping Schedule (include all tasks), Step 2:click on the Reassign option, make the changes, and Save them. Why housekeeping tasks were not assigned automatically- Zeevou  
What does “Not Finalisable” mean in Zeevou?
You can finalise a booking when the Booking Status is Checked out or Cancelled. So, when the status is checked-in or Booked, the booking is Not Finalisable.  
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