Help Article
Helping you succeed
Getting Started
Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!
First Steps
STEP 1: Download and install Google Chrome. Please make sure to always use Zeevou on
Import Listings from Airbnb
You can import listings from Airbnb directly instead of creating them manually. To do so,
Create a Property
STEP 1: To create a property, click on Listings -> Properties, then click on Create
Create a Unit Type
STEP 1: Open the Property you created in View Mode and click on Unit Types
Import Existing Bookings
You can add your bookings either manually or follow the steps here to bulk import
Set your Rates
Rates will have been automatically set for you based on the Default Rate you set
List Import
List Import options let you import an excel file to your account, and the system
Booking Import Guide
Download a copy of the Booking Import template sheet . Notes on how to fill
Booking Confirmation Settings
Confirmation Page Settings allow you to: Customise the confirmation steps. Specify whether a field should
Automated Messages
Automated Messages can be Booking Based (shown in purple) or Event Based (shown in green)
Importing Unit Type from Airbnb
If you want to add a Unit Type to the Property which is already imported
Setting-up Your Website
Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.
Find or Change Your Website URL
Your website has been automatically generated for you, but it won’t look nice until you
Apply your Branding (Design your Website)
There is a menu under Marketing-> Settings -> Design Customisation, in which you can add
Edit a Country Page
The images and description for the country page(s) are set in Listings -> Countries. Edit
Edit a City Page
The images and description for the city page(s) are set in Listings -> Cities. Edit
Edit a Property Page
The description for the property page(s) is set in Listings -> Properties. Edit the property
Add a Review
To add a review, visit Marketing -> Reviews and click on Create Review. Enter the
Add a Page
To add a custom page, first, visit Marketing -> Pages -> Create Page. The date
Add a Blog Post
To add a blog post, first, visit Marketing -> Blog -> Posts -> Create Blog
Add a Menu Item
To create a menu item, visit Marketing -> Settings -> Website Menu. Click on Create
Use a Custom Domain
If you want to use a custom domain, in Settings -> Organisation Configuration -> Custom
Link to WordPress
Go to Plugins in the WordPress admin panel, add a new plugin, and upload the
Add FAQs to Your Website
In order to add FAQs on your website homepage, please go to Marketing -> FAQ
Link to Wix.com
You can connect your Wix website to Zeevou using iFrame. In order to find the
Guest Reviews
You can view Airbnb Guest Reviews at the bottom of the Booking landing page. Each
Connecting to Channels
You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your

Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you

Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:

Before you begin mapping, we recommend you have the following information ready. Descriptions – If

Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:

Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact

Step 1: In Zeevou, go to Listings -> Properties and open the desired property in

Step 1: Please contact Trip Market Manager and request for 2 Way connection (including

If you have an iCal link from a third party platform and need to reduce

In order to connect to a channel that doesn’t support API connection, you need to
Advanced Features
You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!
Set up Automated Emails
In order to set up automated emails, please go to Inbox – Templates and go
Housekeeping Mobile App
The mobile app lets housekeepers see the lists of their tasks, start and complete them.
Expenses
Expenses refer to all expenses created for a booking, property or unit. When they are
Nightly/Weekly/Monthly Rate Plans and Rates
By default, Nightly Rates is available for your organisation; however, in Settings -> Organisation Configuration,
Rates & Availability Calendar
In Calendar -> Rates & Availability Calendar, you have access to the list of your
Embed Zeevou iFrame into your website HTML
In Marketing -> Design Customisation, click on Search Widget button and Copy iFrame. Pasting this
Cross-linking Unit Types
To link the availability of one Unit Type to another you can easily perform this
Create an Investor Deal
In order to create an investor deal for a property, you need to create an
Import your Emails
You can import your emails to Zeevou in three access levels: Staff, Team, and Brand.
Rate Rules
If you want your Rate Plans (Rate, Min Stay, Max Stay, and Availability) to be
Create an Expense for Several Bookings (Create an Expense Batch)
Sometimes, you may want to add an expense to several bookings of a property. In
Bilingual Templates
The bilingual templates feature provides you with an opportunity to send out automated emails to
Create Upsells
Creating Upsells In order to create Upsells, go to Pricing -> Add-on Type -> Upsells.
Create a Group Booking
Booking Wizard Structure Search Bar: You can book more than one location via
Document Upload
You can add fields with custom descriptions to collect IDs from guests. To do so:
Performance Reports
Performance landing page Structure Key Performance Indicators (KPIs) When you open the Performance page, five
Unified Inbox in App.zeevou.com
Unified Inbox lets you manage all your communications in app.zeevou.com. Read more about Zeevou’s Unified
Linking to Other Apps
Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

Please note that Stripe does not allow for security deposits to be pre-authorised for more

Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register

Step 1. Visit Settings -> Organisation Configuration and select your payment processing system(s). Step 2.

NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways

Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

Step 1: Sign up with KeyNest by following this link. When checking out, enter the

Step 1: Sign up for PriceLabs and use (TMkEWR) to get $10 credits, or log

Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,

In order to send notifications through SMS to your guests or staff, you need to

Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

From the main menu click on Integrations -> Integrations. Scroll to the RemoteLock box and

Step 1: Sign in to TurnoverBnB. Step 2: From the Dashboard, select Integrations -> Integrations.

You can connect your Wix website to Zeevou using iFrame. In order to find the

Go to Plugins in the WordPress admin panel, add a new plugin, and upload the

Sign in to your Google Analytics account and copy the Tracking Code. If you do

Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have

To connect with Zeevou, Follow the steps below: Step 1: Sign up for Rategiene or

Step 1: Please go to https://www.revyoos.com/ and log in using your credentials. Step 2: Make

In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support

Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and then
General
this is general category.
How to Access Zeevou’s Unified Inbox
Unified Inbox provides you with the opportunity to have all your communications in the Zeevou
Activate or Edit the Auto payment in Zeevou
Zeevou subscription payments can be managed automatically under your account. In order to activate the
Guest Payment Allocation for More than One Booking
It may happen that your guest has several bookings with you. In these cases, several
Booking and Rate & Availability Calendar
Booking Calendar Landing Page Structure All Cities You can scroll down All Cities in order
Listings Landing Page Structure
There are eight major parts on the Listings landing page: 1. Create a Property If
Create Upsells
Creating Upsells In order to create Upsells, go to Pricing -> Add-on Type -> Upsells.
Automated Messages
Automated Messages can be Booking Based (shown in purple) or Event Based (shown in green)
Document Upload
You can add fields with custom descriptions to collect IDs from guests. To do so:
Agreement as part of the Booking Confirmation Step
Agreement Settings require the Person Booking to sign an Agreement as part of the Booking
Booking View page
You can land on the Booking View page by clicking on the booking row in
Guests Tab of Booking View
Get to know your guests better with the Guests Tab of Booking View! The Guests
Details tab of Booking View
Easily manage your bookings with our Allocate/Deallocate feature! Under Details, you can view the information
Finance in Booking View
Keep track of your finances with the Finance Tab in Booking View! Under the Finance
Recent Articles
Marketing in Listing View
Under the Marketing tab of each property, you can view and manage different elements that
Messages Tab in Booking View
Never miss a message again! Get notified when your Automated Messages are sent, failed, or
Webready Integration with Zeevou
Get Webready integration with Zeevou in just 3 simple steps! Signing Up to Webready
Guests Tab of Booking View
Get to know your guests better with the Guests Tab of Booking View! The Guests
Related FAQs

- When your additional guests are Verified, you can click on the three dots to View Guest Profile, Remove Guest or Add Age (You can Edit Age if the age is already added).







- Paid: When the payment is paid completely in Host Collect or Channel Collect Bookings.
- Partially Paid: When part of the payment is paid in Host Collect or Channel Collect Bookings.
- Unpaid: When the booking is not paid.
- Overpaid: When the payment amount is more than the Booking Total Price.
- Not Applicable: When Total Price is zero and you have a free booking.
- Credit: This status is for bookings, for which the channels are going to handle the payment. There are some situations for Credit. First, if you have not received VCC details from the Channel, Channel Collect is shown in the Payments section as Payment Type.


- If there are enough licences for all units, the listing will be activated successfully and the user will be redirected to the Published tab of the Listings landing page
- If there are licences for some of the units, this warning will be displayed to you which informs you which type of licence you need to buy. Then, you can click on Continue with Inactive Units and you will be redirected to the tab of the Listings landing page. If you click on Buy Licence now, you will be redirected to Zeevou Hub to buy as many licences as you wish
- If there are no licences for any of the units, this warning will be displayed to you. If you click on Save as Draft Listing, it will be displayed under the Drafts tab of the Listings landing page. If you click on Buy Licence, you will go through the process already explained above.

































