Help Article
Helping you succeed
Getting Started
Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!
First Steps
STEP 1: Download and install Google Chrome. Please make sure to always use Zeevou on
Create a Property
STEP 1: To create a property, click on Listings -> Properties, then click on Create
Create a Unit Type
STEP 1: Open the Property you created in View Mode and click on Unit Types
Import Existing Bookings
STEP 1: You can add your bookings either manually or follow the steps here to
Set your Rates
Rates will have been automatically set for you based on the Default Rate you set
List Import
List Import options let you import an excel file to your account, and the system
Booking Import Guide
Download a copy of the Booking Import template sheet . Notes on how to fill
Setting-up Your Website
Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.
Find or Change Your Website URL
Your website has been automatically generated for you, but it won’t look nice until you
Apply your Branding
There is a menu under Marketing-> Settings -> Design Customisation, in which you can add
Edit a Country Page
The images and description for the country page(s) are set in Listings -> Countries. Edit
Edit a City Page
The images and description for the city page(s) are set in Listings -> Cities. Edit
Edit a Property Page
The description for the property page(s) is set in Listings -> Properties. Edit the property
Add a Review
To add a review, visit Marketing -> Reviews and click on Create Review. Enter the
Add a Page
To add a custom page, first, visit Marketing -> Pages -> Create Page. The date
Add a Blog Post
To add a blog post, first, visit Marketing -> Blog -> Posts -> Create Blog
Add a Menu Item
To create a menu item, visit Marketing -> Settings -> Website Menu. Click on Create
Use a Custom Domain
If you want to use a custom domain, in Settings -> Organisation Configuration -> Custom
Link to Wix.com
You can connect your Wix website to Zeevou using iFrame. In order to find the
Link to WordPress
Go to Plugins in the WordPress admin panel, add a new plugin, and upload the
Property Page Redesign
1- Navigation Menu: The guests can go over different parts of the property page by
Connecting to Channels
You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!
Zeevou receives Airbnb guest reviews through an API connection. As soon as you map your
Step 1: Please contact Trip Market Manager and request for 2 Way connection (including
Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your
Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you
Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:
Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:
Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact
If you have an iCal link from a third party platform and need to reduce
In order to connect to a channel that doesn’t support API connection, you need to
Please note that you may not have access to 2way API connection if you have
Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages
Advanced Features
You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!
Set up Automated Emails
In order to set up automated emails, please go to Inbox – Templates and go
Messaging API
Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages
Housekeeping Mobile App
The mobile app lets housekeepers see the lists of their tasks, start and complete them.
Expenses
Expenses refer to all expenses created for a booking, property or unit. When they are
Nightly/Weekly/Monthly Rate Plans and Rates
By default, Nightly Rates is available for your organisation; however, in Settings -> Organisation Configuration,
Rates & Availability Calendar
In Calendar -> Rates & Availability Calendar, you have access to the list of your
Embed Zeevou iFrame into your website HTML
In Marketing -> Design Customisation, click on Search Widget button and Copy iFrame. Pasting this
Cross-linking Unit Types
To link the availability of one Unit Type to another you can easily perform this
Create an Investor Deal
In order to create an investor deal for a property, you need to create an
Import your Emails
You can import your emails to Zeevou in three access levels: Staff, Team, and Brand.
Rate Rules
If you want your Rate Plans (Rate, Min Stay, Max Stay, and Availability) to be
Create an Expense for Several Bookings (Create an Expense Batch)
Sometimes, you may want to add an expense to several bookings of a property. In
Linking to Other Apps
Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.
Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and
Step 1: Sign up with KeyNest by following this link. When checking out, enter the
Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and
NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways
Step 1. Visit Settings -> Organisation Configuration and select your payment processing system(s). Step 2.
Please note that Stripe does not allow for security deposits to be pre-authorised for more
Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,
Step 1: Sign up for PriceLabs and use (TMkEWR) to get $10 credits, or log
In order to send notifications through SMS to your guests or staff, you need to
Sign in to your Google Analytics account and copy the Tracking Code. If you do
Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have
Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register
Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage
Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage
In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support
You can connect your Wix website to Zeevou using iFrame. In order to find the
Go to Plugins in the WordPress admin panel, add a new plugin, and upload the
Step 1: Sign in to TurnoverBnB. Step 2: From the Dashboard, select Integrations -> Integrations.
From the main menu click on Integrations -> Integrations. Scroll to the RemoteLock box and
General
this is general category.
Creating an automated email or SMS trigger rule based on custom conditions
To see the previous steps, click on the FAQ page. You can set as many
How to Access Zeevou’s Unified Inbox
Unified Inbox provides you with the opportunity to have all your communications in the Zeevou
How to Activate or Edit the Auto payment in Zeevou
Zeevou subscription payments can be managed automatically under your account. In order to activate the
Guest Payment Allocation for More than One Booking
It may happen that your guest has several bookings with you. In these cases, several
Bilingual Templates
The bilingual templates feature provides you with an opportunity to send out automated emails to
How to Add FAQs to Your Website
In order to add FAQs on your website homepage, please go to Marketing -> FAQ
Recent Articles
Property Page Redesign
1- Navigation Menu: The guests can go over different parts of the property page by
Bilingual Templates
The bilingual templates feature provides you with an opportunity to send out automated emails to
How to Add FAQs to Your Website
In order to add FAQs on your website homepage, please go to Marketing -> FAQ
Guest Payment Allocation for More than One Booking
It may happen that your guest has several bookings with you. In these cases, several
Related FAQs
Note: You can search for Zeevou on the bottom right corner of the page.
Step 2: Click on the Install and then Activate button.
Step 3: When the Zeevou Plugin is installed, it appears on the left column. When you click on it, a page opens in which you should insert your Zeevou website URL and Zeevou Hub’s Username and Password and click Connect.
Step 4: When Zeevou is Connected, go to Instructions to select the desired Widget Shortcodes to be shown on your website (property) page and click on Save Changes.
Step 5: Then, click on Pages to see the list of your property pages and choose one of them to be updated.
Step 6: When the property page opens, you can select from the Brands and Properties lists on the right drop-down and then specify the desired Widget Shortcodes.
Step 7: Click on Update on the top right corner to see the changes on your Plugin page, as shown below.
Note: For homepage, you should just put the home search widget shortcode. This works if you want your guests to reserve a booking from your website’s homepage by clicking on the Search button.
Your guests will then be redirected to the search result page of your Zeevou website.:
A pop-up window appears:
When you click on Yes, Do it, all selected blocked dates will be disabled and a Yay message on the bottom right corner of the page shows up:
Note: If you wish to disable one blocked date, tick the box next to the entry of your choice, click on the three dots on the right of the row and choose Disable.
In order for the email to get sent via email, go to Inbox -> Trigger Rules:
1- The Active status should be Yes. If it’s set as No, click on the pencil next to No to change it to Yes.
Admin 4: Checkin/Checkout Addon 
2- Click on the three dots on the right to Edit.You should click on the Add button to insert the email addresses of Zeevou Users and/or Custom Emails which you want to be informed of Checkin/Checkout Addon. Finally, click Save and Close.
In order for the email to get sent via email, go to Inbox -> Trigger Rules:
1- The Active status should be Yes. If it’s set as No, click on the pencil next to No to change it to Yes.
2- Click on the three dots on the right to Edit.You should click on the Add button to insert the email addresses of Zeevou Users and/or Custom Emails which you want to be informed of Overbooking/Unmapped Booking. Finally, click Save and Close.
Admin 3: Overbooking
Admin 6: Unmapped Booking:
Note: Please Raise a Hand if you wish to make further changes in any of these templates and triggers. - Mapping in Zeevou
2. Deriving on BDC
The additional rate plans can be derived from the first one as shown below. So, no mapping is required as they get the information they need from the parent rate plan.
Note: If you want to set up a derived rate plan, you need to contact the BDC support team to enable this feature for you to work smoothly: “Enable to follow ALL the RESTRICTIONS from the parent rate plan.”
- Click on Custom Recurrence. Here you can select how often the expense should be repeated. For example, if it is a daily expense, you can set 1 day.
You can choose when you want to end the expense. If you choose Never, the expense will be created for the next four years. You can choose the date the expense ends or the number of recurrences. - Click on the right three dots and select Recurrence Expense.
This minimum age setting can be edited in any specific unit type by ticking Override the Minimum Age of the Lead Guest, and inserting a new number for age. Finally, Save and Close.
Note: If you want the Date of Birth field to be one of the fields to appear in the Booking confirmation process form, you can do so by going to Organisation Configuration -> Customise Booking Process and clicking on Configure. Then, a window pops out in which you should tick Date of Birth and Is Required. Finally, click Save.
So, whenever a booking is made by a guest older than what you have specified as the minimum age, the system gives you a warning,and you can either reject or confirm the booking as shown below:
This warning will also appear in All Today’s Check-ins:
By clicking on the Cancel button, the following pop-up is shown:
2- You can click on Edit the booking, then change the booking status. Finally, Save and Close.:
3- You can go to All Bookings, and cancel the booking by clicking on the pencil under Booking Status:
Note: Once you click on Edit a booking on Zeevou, there are two buttons at the top of the page: Cancel and Save and Close. The Cancel button does not mean cancelling the booking; rather, by clicking on it, you are cancelling the edits you have made to a booking.
Then, click on three dots on the right at bottom and go to Menu.
Click on Change Language.
When you click on German, the language is switched from English to German.
Google Search Console
Google Search Console (GSC) is an invaluable and effective marketing tool to identify site errors, get Google to index all website pages, find out if your site is mobile-friendly, what keywords people use to find it, the CTR (Click Through Rates) and more. When you sign in your GSC freely, it gives you a Verification Code which should be copied and pasted in Zeevou Hub under Marketing -> Design Customisation -> Search Engine Meta Tags -> Google Search Console Verification Code.Google Analytics Tracking Code
Google Analytics’ tracking code (or ID) is a unique identifier that allows Google Analytics to collect data when inserted into a website. This data includes the time users spend on a webpage, search terms used, and how they came to the site. The tracking code is the mechanism by which Google Analytics compiles the following data:- The total time a visitor spends on your website
- The amount of time a visitor spends on each page and in what order the visitor see those pages
- What internal links are clicked (depending on the URL of the next page view)
- The visitor’s geographical location
- The browser and operating system used
