Help Article

An unallocated booking is a booking that does not have a unit, but it affects the availability just like a normal booking. You can change an unallocated booking to a normal booking by dragging and dropping it to a unit on the Calendar or editing the booking and adding a unit to it. However, if you have several units under a unit type, you might not find an empty unit for the unallocated booking. This is because of the Auto-Allocate Feature which optimises occupancy. When the system optimises the occupancy of unit types, it will Auto-Allocate. By adjusting the bookings as shown below as an example, you can find a place for the booking. Note: If a booking is unallocated, the instructions won’t be sent to the guest as we cannot read the data from any unit.

Easily add age to additional guests with Zeevou! You can add in two ways:

1. When your additional guests are Verified, you can click on the three dots to View Guest Profile, Remove Guest or Add Age (You can Edit Age if the age is already added).

Note: If the Guest’s date of birth is added through the Guest profile in Zeevou Hub, this age will override the age which is added after Verification.        2. You can insert the date of birth through the Confirmation Link if you have already added this question in the Confirmation Process.

Ever wondered why you sometimes see a Globe icon in front of the arrival or departure time in the booking summary? It’s there to make sure you understand the arrival and departure times in the property time zone! If your local time is different from the property time zone, the property time zone should be shown and your time is displayed by hovering over the icon. When the property time zone is the same as the host time zone, the Globe icon is not shown next to the arrival or departure time.

Set the frequency of cleaning a property while guests stay for longer periods. You can go to Organisation Configuration in Zeevou Hub or https://app.zeevou.com/task-list/housekeeping and click on Settings in Zeevou App and set the Mid-Stay Housekeeping frequency. If you select zero as your default number of nights, it means this feature will remain inactive for you. If you select any number more than zero, it means that the system will create the correct number of tasks and space these out evenly throughout the stay. For example, if you select 7, it means per every 7 days, there will be 1 mid-stay housekeeping and if they book 15 days, there will be 2 mid-stay housekeeping: on the 5th and the 10th day. Note: You can override this at the property level for specific properties.

Learn how to raise a hand, select the right-hand type & urgency level and get help quickly! When you click on the Hand icon, a window will open in which you can view My Hands in two groups: All and Clarification Required. You can click on Load More to view more hands. Note 1: If you click on the Search icon, a window will open which tells you How to raise a Hand.  Note 2: When you click on the Plus icon, a window will open in which you can put a Subject and Description (Optional), select the Hand Type, and Urgency Level from the drop-down, and Add Attachments (if there are any). Send Diagnostics is ticked by default, so a screenshot of your browser issue will be attached there (You can untick Send Diagnostics). Finally, click on Save.

There are various payment statuses shown on the Booking page under Overview / and Payments tab:

1. Paid: When the payment is paid completely in Host Collect or Channel Collect Bookings.
2. Partially Paid: When part of the payment is paid in Host Collect or Channel Collect Bookings.
3. Unpaid: When the booking is not paid.
4. Overpaid: When the payment amount is more than the Booking Total Price.
5. Not Applicable: When Total Price is zero and you have a free booking.
6. Credit: This status is for bookings, for which the channels are going to handle the payment. There are some situations for Credit. First, if you have not received VCC details from the Channel, Channel Collect is shown in the Payments section as Payment Type.

Second, when you receive the VCC cards, it will show Channel Collect (VCC) as Payment Type and the VCC will be charged according to the Activation Date. Finally, after charging the VCC, the Payment Type will be changed from Channel Collect (VCC) to VCC and the Booking Payment Status from Credit to Paid.    

After clicking on Activate, the following scenarios may happen:

1. If there are enough licences for all units, the listing will be activated successfully and the user will be redirected to the Published tab of the Listings landing page
2.  If there are licences for some of the units, this warning will be displayed to you which informs you which type of licence you need to buy. Then, you can click on Continue with Inactive Units and you will be redirected to the tab of the Listings landing page. If you click on Buy Licence now, you will be redirected to Zeevou Hub to buy as many licences as you wish
3.  If there are no licences for any of the units, this warning will be displayed to you. If you click on Save as Draft Listing, it will be displayed under the Drafts tab of the Listings landing page. If you click on Buy Licence, you will go through the process already explained above.

Note: You can click on Allocate Licence after buying licences on the Drafts tab on listing landing page, the new licences will be automatically assigned to the units of the property which has the allocate licence option.

How can I change the background colour of different pages of my website? Step 1: You need to go to Design Customisation https://hub.zeevou.com/organisation/brand/index_design# and choose your brand. Go to the Custom CSS section. There, you can see different fields for different pages and sections such as Home Page CSS, Property Page Style, etc. Please paste the following command in the related box: body {   background-color: lightblue; } You can find the name of the colour you want from this page https://www.w3schools.com/colors/colors_names.asp and replace it with “lightblue.”

In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab. Then, a window pops up to create either Compensation Refund or Overpayment Refund. Compensation Refund (which edits the invoice, the amount due from the guest, and the matching outgoing payment). There are some conditions you may choose: 1- Compensation Refund If you choose Compensation and you have already paid the guest, a window  will pop up in which you can fill out the mandatory fields and finally Save. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund. 2- Refund through the Gateway If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Refund through the Gateway and click Continue, a window pops up in which you must fill out the mandatory fields and finally Confirm. Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for the booking (there is logged payment or there is no payment), you will get an error during confirming the refund. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and Payments. 3- Not for now If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Not for now and click Continue, a window pops up in which you must fill out the mandatory fields and finally Confirm. Note 1: If you want to record your Refund in your invoice and pay it later, you can choose Not for now. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and not under Payments. Note 2: Now, you have created a refund which you can process or record a payment for as explained above in number 1 (Compensation Refund). If you do so and Continue, the result will appear on the corresponding booking under Overview -> Payment. Overpayment Refund (Use this option if you want to process or record a payment that you have returned to the guest) To have an Overpayment refund, click on Refund and choose Record a Payment Being Returned to the Guest and Continue. 1- If you have already paid, you can fill out the mandatory  fields and Save. The result will be shown on the corresponding booking under Overpayment Refunds and Payments. 2- If you have not already paid, a window pops up in which you must fill out the mandatory fields  and finally click on Confirm. Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for this booking, you will get an error when confirming your refund. The result will be shown on the corresponding booking under Overpayment Refunds and Payments.        

As a host, you can set conditions for the payment of the bookings which are created, added, or  edited by allocating instalments to them.To do so, you should create a Payment Term first. Then you may manage it by editing the terms. Create Payment Term Step 1: Go to Finances -> Guest Payments -> Payment Terms and click on Create Payment Term. Step 2: Insert the payment Name under the General tab. Step 3: Under Conditions, select the Variable and Operator from the box and put in your desired number for Days to set the Conditions for the payment. Note: You can add more Conditions by clicking on Add Conditions in the middle of the page. Step 4: Customise your Instalments by selecting its duration based on Weekly, Monthly, or Custom. In Weekly Instalments, the number of instalments is equal to the Number of Nights divided by 7. The first instalment is due on the Booking Date, the second one is 5 days after the Arrival Date, and the rest are due every 7 days afterwards. In Monthly Instalments, the number of instalments is equal to the Number of Nights divided by 30. The first instalment is due on the Booking Date, the second one is 25 days after the Arrival Date, and the rest are due every 30 days afterwards . For Custom instalment, set the Payment Due Date and Payment Percentage for Conditional Instalment Settings. Note 1: You can add more Instalments by clicking on Add Instalments. Note 2: You should insert other Instalments details (Payment Due Date and Payment Percentage) if none of the conditions specified at the top of this page are met. Step 5: Under Rate Plans, tick Apply On Rate Plans to choose the affected rate plan(s) for your Payment Terms. Then, select the desired rate plan. Step 6: Click on Save and Close. Finally, a window like the following screenshot will appear: View and Edit a Payment Term You can find this new payment term by going to Finances -> Guest payments -> Payment Terms. In order to make changes in the created payment, click on the three dots on the right-hand side of each payment to Edit. Note: You can see the instalment details of a booking under the Payments tab of Bookings.