Help Article

There are various payment statuses shown on the Booking page under Overview / and Payments tab:

1. Paid: When the payment is paid completely in Host Collect or Channel Collect Bookings.
2. Partially Paid: When part of the payment is paid in Host Collect or Channel Collect Bookings.
3. Unpaid: When the booking is not paid.
4. Overpaid: When the payment amount is more than the Booking Total Price.
5. Not Applicable: When Total Price is zero and you have a free booking.
6. Credit: This status is for bookings, for which the channels are going to handle the payment. There are some situations for Credit. First, if you have not received VCC details from the Channel, Channel Collect is shown in the Payments section as Payment Type.

Second, when you receive the VCC cards, it will show Channel Collect (VCC) as Payment Type and the VCC will be charged according to the Activation Date. Finally, after charging the VCC, the Payment Type will be changed from Channel Collect (VCC) to VCC and the Booking Payment Status from Credit to Paid.    

After clicking on Activate, the following scenarios may happen:

1. If there are enough licences for all units, the listing will be activated successfully and the user will be redirected to the Published tab of the Listings landing page
2.  If there are licences for some of the units, this warning will be displayed to you which informs you which type of licence you need to buy. Then, you can click on Continue with Inactive Units and you will be redirected to the tab of the Listings landing page. If you click on Buy Licence now, you will be redirected to Zeevou Hub to buy as many licences as you wish
3.  If there are no licences for any of the units, this warning will be displayed to you. If you click on Save as Draft Listing, it will be displayed under the Drafts tab of the Listings landing page. If you click on Buy Licence, you will go through the process already explained above.

Note: You can click on Allocate Licence after buying licences on the Drafts tab on listing landing page, the new licences will be automatically assigned to the units of the property which has the allocate licence option.

How can I change the background colour of different pages of my website? Step 1: You need to go to Design Customisation https://hub.zeevou.com/organisation/brand/index_design# and choose your brand. Go to the Custom CSS section. There, you can see different fields for different pages and sections such as Home Page CSS, Property Page Style, etc. Please paste the following command in the related box: body {   background-color: lightblue; } You can find the name of the colour you want from this page https://www.w3schools.com/colors/colors_names.asp and replace it with “lightblue.”

In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab. Then, a window pops up to create either Compensation Refund or Overpayment Refund. Compensation Refund (which edits the invoice, the amount due from the guest, and the matching outgoing payment). There are some conditions you may choose: 1- Compensation Refund If you choose Compensation and you have already paid the guest, a window  will pop up in which you can fill out the mandatory fields and finally Save. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund. 2- Refund through the Gateway If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Refund through the Gateway and click Continue, a window pops up in which you must fill out the mandatory fields and finally Confirm. Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for the booking (there is logged payment or there is no payment), you will get an error during confirming the refund. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and Payments. 3- Not for now If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Not for now and click Continue, a window pops up in which you must fill out the mandatory fields and finally Confirm. Note 1: If you want to record your Refund in your invoice and pay it later, you can choose Not for now. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and not under Payments. Note 2: Now, you have created a refund which you can process or record a payment for as explained above in number 1 (Compensation Refund). If you do so and Continue, the result will appear on the corresponding booking under Overview -> Payment. Overpayment Refund (Use this option if you want to process or record a payment that you have returned to the guest) To have an Overpayment refund, click on Refund and choose Record a Payment Being Returned to the Guest and Continue. 1- If you have already paid, you can fill out the mandatory  fields and Save. The result will be shown on the corresponding booking under Overpayment Refunds and Payments. 2- If you have not already paid, a window pops up in which you must fill out the mandatory fields  and finally click on Confirm. Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for this booking, you will get an error when confirming your refund. The result will be shown on the corresponding booking under Overpayment Refunds and Payments.        

As a host, you can set conditions for the payment of the bookings which are created, added, or  edited by allocating instalments to them.To do so, you should create a Payment Term first. Then you may manage it by editing the terms. Create Payment Term Step 1: Go to Finances -> Guest Payments -> Payment Terms and click on Create Payment Term. Step 2: Insert the payment Name under the General tab. Step 3: Under Conditions, select the Variable and Operator from the box and put in your desired number for Days to set the Conditions for the payment. Note: You can add more Conditions by clicking on Add Conditions in the middle of the page. Step 4: Customise your Instalments by selecting its duration based on Weekly, Monthly, or Custom. In Weekly Instalments, the number of instalments is equal to the Number of Nights divided by 7. The first instalment is due on the Booking Date, the second one is 5 days after the Arrival Date, and the rest are due every 7 days afterwards. In Monthly Instalments, the number of instalments is equal to the Number of Nights divided by 30. The first instalment is due on the Booking Date, the second one is 25 days after the Arrival Date, and the rest are due every 30 days afterwards . For Custom instalment, set the Payment Due Date and Payment Percentage for Conditional Instalment Settings. Note 1: You can add more Instalments by clicking on Add Instalments. Note 2: You should insert other Instalments details (Payment Due Date and Payment Percentage) if none of the conditions specified at the top of this page are met. Step 5: Under Rate Plans, tick Apply On Rate Plans to choose the affected rate plan(s) for your Payment Terms. Then, select the desired rate plan. Step 6: Click on Save and Close. Finally, a window like the following screenshot will appear: View and Edit a Payment Term You can find this new payment term by going to Finances -> Guest payments -> Payment Terms. In order to make changes in the created payment, click on the three dots on the right-hand side of each payment to Edit. Note: You can see the instalment details of a booking under the Payments tab of Bookings.  

When you post an expense to Xero from Zeevou, the expense can be posted as one of three types (Included, Excluded, No Tax) based on what you set before on the Expense Page. To do so, go to Finance -> Expenses -> Create Expense and choose the Xero Tax Amount Type: You can change the status of the tax type in two ways. 1- Inline Editing: Click on the pencil on the right side of the expense type to change: 2- Click on the three dots on the right side of the expense and click on Edit. A window will appear in which you can edit the type of the tax. Finally, Save and Close: Note: The organisations which do have no integration with Xero will have no access to this field. Organisation without Xero Integration: Organisation with Xero Integration:

Under the Unified Inbox, you can see all your communications related to:

• a booking,
• a property,
• a unit, 
• a brand, 
• and a team.

In order to give access to staff in a brand and team, go to Settings -> Organisation Configuration -> Email Notification Configuration -> Staff and click on Add to insert the email(s). Finally, click Save.   Once done, your staff will have access to the Brand’s conversations, and they can use the Brand’s email to reply to conversations/questions.

When you’re logged into your Zeevou App, you can click on the three dots to open the Menu bar which includes five sections: 1- Notifications  When you click on Notifications, you can view any updates on your tasks: 2- Change Language 3- Raise a Hand If you have any problems, you can click on Raise a Hand and insert the Subject, choose the Hand Type and its Urgency Level. It’s optional to describe details or add any attachments. Finally, Send it.   4- Leave Request You can request a leave hourly or daily if you click on Leave Request. You also need to specify the date and the reason. Finally, Submit. Note: The acceptance or rejection of Leave Request by the host will be shown in the Notifications. 5- Log out When you want to exit the Zeevou App, click on Log out.

Step 1: Download the Zeevou App from App Store or Google Play store and click on Install. Step 2: Once the Zeevou App is installed,click on Open. A window will then open in which you should select Allow to give access to your device’s location. Note: If you do not allow this access, the app does not let you start your task.   Step 3: Insert your Email and Password to log in. Step 4: Select Tasks from the bottom bar and click on that to see your desired task. Note 1: The finished tasks are grey and unfinished are white. Note 2: Today’s tasks are shown as purple. You can also click on the calendar icon to view Today’s task. Note 3: If the task is done and has not been submitted to your host, it gets red as an alarm.When you click on that task, you can Resend it to your host. Note 4: You can also select and find the task by clicking on month on the top left. A window pops up for selecting your desired task.    Step 5: Click on your desired task to view the Task Detail. Note: You can set a new Access Code for staff and guest by clicking on the Change the Staff/Guest Access Code. Step 6: Click on Start and you have 30 minutes (as an example) to complete the task; meanwhile, you have to check Task Details, Bed Arrangements, and add any required Photos, Issues or Notes. Finally, click on Finish. Photos & Videos (required):  If the Photos & Videos are shown as required, you have to take photos to be able to click on the Finish. Note 1: When you click on the camera icon, you should select Allow to give the app access to take photos and record audios or videos. Otherwise, you can not complete your task. Note 2: You cannot upload any photos or videos. You can just add more photos by clicking on the Plus sign, or delete using the three dots on the top right. Note 3: When the photos are taken (if Photos & Videos are required), the Finish button changes from grey to blue and you can click on Finish. Issues: If you want to report any issues to your host, click on the Plus button. A window will pop up to add the issue details by scrolling down: Note: If the status of issues is set as Emergency, it will be sent to the host as soon as the Submit button is clicked. Notes: If you want to leave a note for your host, click on the Plus button. A window will then pop up to add your note: Note: You can submit more than one issue or note, and you can add new ones by clicking on the Plus button. When your task is finished, the photos are taken and all issues and notes are added, you can click on Finish, and the task will be submitted to the host. Then, the task is displayed as green with an in-progress icon and finally gets grey as a sign of task completion:  

If you want to select new columns (entities) from your MPR (Monthly Profit Report) before exporting, go to Performance -> Profit (Beta) and click the three dots to View. When you click on Export As Excel, a window pops up in which you can select the desired entities by ticking them. Finally, click on Export. The Excel file will consist of the ones you have selected in the MPR.