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Help Article

Helping you succeed

Getting Started

Getting Started

Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!

Setting-up Your Website

Setting-up Your Website

Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.

Connecting to Channels

Connecting to Channels

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your

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Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you

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Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:

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Please note that you may not have access to 2way API connection if you have

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Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:

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Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact

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Step 1: In Zeevou, go to Listings -> Properties and open the desired property in

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Trip.com Logo

  Step 1: Please contact Trip Market Manager and request for 2 Way connection (including

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If you have an iCal link from a third party platform and need to reduce

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In order to connect to a channel that doesn’t support API connection, you need to

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Advanced Features

Advanced Features

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Linking to Other Apps

Linking to Other Apps

Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

Please note that Stripe does not allow for security deposits to be pre-authorised for more

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Link to PayPal

Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register

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Step 1. Visit Settings -> Organisation Configuration and select your payment processing system(s). Step 2.

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NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways

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Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

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Step 1: Sign up with KeyNest by following this link. When checking out, enter the

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Step 1: Sign up for PriceLabs and use (TMkEWR) to get $10 credits, or log

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Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,

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In order to send notifications through SMS to your guests or staff, you need to

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Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

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Remotelock Logo

From the main menu click on Integrations  -> Integrations. Scroll to the RemoteLock box and

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Step 1: Sign in to TurnoverBnB. Step 2: From the Dashboard, select Integrations -> Integrations.

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You can connect your Wix website to Zeevou using iFrame. In order to find the

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Go to Plugins in the WordPress admin panel, add a new plugin, and upload the

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Sign in to your Google Analytics account and copy the Tracking Code. If you do

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Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have

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To connect with Zeevou, Follow the steps below: Step 1: Sign up for Rategiene or

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Step 1: Please go to https://www.revyoos.com/ and log in using your credentials. Step 2: Make

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In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support

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Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and then

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General

General

this is general category.

Recent Articles

Related FAQs

There are various payment statuses shown on the Booking page under Overview / and Payments tab:
  1. Paid: When the payment is paid completely in Host Collect or Channel Collect Bookings.
  2. Partially Paid: When part of the payment is paid in Host Collect or Channel Collect Bookings.
  3. Unpaid: When the booking is not paid.
  4. Overpaid: When the payment amount is more than the Booking Total Price.
  5. Not Applicable: When Total Price is zero and you have a free booking.
  6. Credit: This status is for bookings, for which the channels are going to handle the payment. There are some situations for Credit. First, if you have not received VCC details from the Channel, Channel Collect is shown in the Payments section as Payment Type.
various payment statuses shown on the Booking page under Overview / and Payments/Zeevou Second, when you receive the VCC cards, it will show Channel Collect (VCC) as Payment Type and the VCC will be charged according to the Activation Date. when you receive the VCC cards, it will show Channel Collect (VCC) as Payment Type/Zeevou Finally, after charging the VCC, the Payment Type will be changed from Channel Collect (VCC) to VCC and the Booking Payment Status from Credit to Paid.    
After clicking on Activate, the following scenarios may happen:
  1. If there are enough licences for all units, the listing will be activated successfully and the user will be redirected to the Published tab of the Listings landing pageListings landing page/Zeevou
  2.  If there are licences for some of the units, this warning will be displayed to you which informs you which type of licence you need to buy. Then, you can click on Continue with Inactive Units and you will be redirected to the tab of the Listings landing page. If you click on Buy Licence now, you will be redirected to Zeevou Hub to buy as many licences as you wishInsufficient License/ Continue with Inactive Units
  3.  If there are no licences for any of the units, this warning will be displayed to you. If you click on Save as Draft Listing, it will be displayed under the Drafts tab of the Listings landing page. If you click on Buy Licence, you will go through the process already explained above.
Save as Draft Listing,/Buy License/Zeevou Hub/Finalize Activation Note: You can click on Allocate Licence after buying licences on the Drafts tab on listing landing page, the new licences will be automatically assigned to the units of the property which has the allocate licence option.
How can I change the background colour of different pages of my website? Step 1: You need to go to Design Customisation https://hub.zeevou.com/organisation/brand/index_design# and choose your brand. Go to the Custom CSS section. There, you can see different fields for different pages and sections such as Home Page CSS, Property Page Style, etc. Please paste the following command in the related box: body {   background-color: lightblue; } Create Design Customisation/ Custom css/ Background-color/Zeevou You can find the name of the colour you want from this page https://www.w3schools.com/colors/colors_names.asp and replace it with “lightblue.”
In order to create a refund for a payment, go to the booking and click on either Finance -> Refund or click on + Refund under the Guest Refund tab.Guest refunds Then, a window pops up to create either Compensation Refund or Overpayment Refund.Guest Refunds Compensation Refund (which edits the invoice, the amount due from the guest, and the matching outgoing payment). There are some conditions you may choose: 1- Compensation Refund If you choose Compensation and you have already paid the guest, a window  will pop up in which you can fill out the mandatory fields and finally Save. Compensation Refund The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund. Overview -> Payment  and under Guest Refund. Guest refunds 2- Refund through the Gateway If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Refund through the Gateway and click Continue, a window pops up in which you must fill out the mandatory fields and finally Confirm. Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for the booking (there is logged payment or there is no payment), you will get an error during confirming the refund.Successful Payment from Gateway The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and Payments. Overview -> Payment  and under Guest Refund and Payments. Overview -> Payment  and under Guest Refund and Payments. Overview -> Payment  and under Guest Refund and Payments. 3- Not for now If you choose Compensation Refund and you have not already paid the guest, a window pops up which asks if you want to pay Refund through the Gateway or Not for now. If you choose Not for now and click Continue,Compensation Refund a window pops up in which you must fill out the mandatory fields and finally Confirm.Compensation Refund Note 1: If you want to record your Refund in your invoice and pay it later, you can choose Not for now. The result will be shown on the corresponding booking under Overview -> Payment  and under Guest Refund and not under Payments. Overview -> Payment  and under Guest Refund and not under Payments. Overview -> Payment  and under Guest Refund and not under Payments. Note 2: Now, you have created a refund which you can process or record a payment for as explained above in number 1 (Compensation Refund). If you do so and Continue, the result will appear on the corresponding booking under Overview -> Payment. Overpayment Refund (Use this option if you want to process or record a payment that you have returned to the guest) To have an Overpayment refund, click on Refund and choose Record a Payment Being Returned to the Guest and Continue.Record a Payment Being Returned to the Guest and Continue. 1- If you have already paid, you can fill out the mandatory  fields and Save.Record a Payment Being Returned to the Guest and Continue. The result will be shown on the corresponding booking under Overpayment Refunds and Payments. Overpayment Refunds and Payments. Overpayment Refunds and Payments. 2- If you have not already paid, a window pops up in which you must fill out the mandatory fields  and finally click on Confirm. Note: This type of refund needs a Successful Payment from Gateway to allow Zeevou to refund it. If you do not have any Gateway Payment for this booking, you will get an error when confirming your refund.Overpayment Refunds and Payments. The result will be shown on the corresponding booking under Overpayment Refunds and Payments.Overpayment Refunds and Payments. Overpayment Refunds and Payments.        
As a host, you can set conditions for the payment of the bookings which are created, added, or  edited by allocating instalments to them.To do so, you should create a Payment Term first. Then you may manage it by editing the terms. Create Payment Term Step 1: Go to Finances -> Guest Payments -> Payment Terms and click on Create Payment Term.Create Payment Term. Step 2: Insert the payment Name under the General tab.Insert the payment Name Step 3: Under Conditions, select the Variable and Operator from the box and put in your desired number for Days to set the Conditions for the payment. Note: You can add more Conditions by clicking on Add Conditions in the middle of the page.Add Conditions Step 4: Customise your Instalments by selecting its duration based on Weekly, Monthly, or Custom. In Weekly Instalments, the number of instalments is equal to the Number of Nights divided by 7. The first instalment is due on the Booking Date, the second one is 5 days after the Arrival Date, and the rest are due every 7 days afterwards. In Monthly Instalments, the number of instalments is equal to the Number of Nights divided by 30. The first instalment is due on the Booking Date, the second one is 25 days after the Arrival Date, and the rest are due every 30 days afterwards .Create Payment term For Custom instalment, set the Payment Due Date and Payment Percentage for Conditional Instalment Settings. Note 1: You can add more Instalments by clicking on Add Instalments.Create Payment term/ Add Instalments. Note 2: You should insert other Instalments details (Payment Due Date and Payment Percentage) if none of the conditions specified at the top of this page are met. Instalments details (Payment Due Date and Payment Percentage) Step 5: Under Rate Plans, tick Apply On Rate Plans to choose the affected rate plan(s) for your Payment Terms. Then, select the desired rate plan. Rate Plans Step 6: Click on Save and Close. Finally, a window like the following screenshot will appear:Save and Close View and Edit a Payment Term You can find this new payment term by going to Finances -> Guest payments -> Payment Terms. View and Edit a Payment Term In order to make changes in the created payment, click on the three dots on the right-hand side of each payment to Edit.iew and Edit a Payment Term Note: You can see the instalment details of a booking under the Payments tab of Bookings.  
When you post an expense to Xero from Zeevou, the expense can be posted as one of three types (Included, Excluded, No Tax) based on what you set before on the Expense Page. To do so, go to Finance -> Expenses -> Create Expense and choose the Xero Tax Amount Type:set Xero Tax Type You can change the status of the tax type in two ways. 1- Inline Editing: Click on the pencil on the right side of the expense type to change:change the status of the tax type in two ways. Inline editing 2- Click on the three dots on the right side of the expense and click on Edit. A window will appear in which you can edit the type of the tax. Finally, Save and Close:Click on the three dots on the right side of the expense and click on Edit Note: The organisations which do have no integration with Xero will have no access to this field. Organisation without Xero Integration:Organisation without Xero Integration: Organisation with Xero Integration:Organisation with Xero Integration:
Under the Unified Inbox, you can see all your communications related to:
  • a booking,
  • a property,
  • a unit, 
  • a brand, 
  • and a team.
In order to give access to staff in a brand and team, go to Settings -> Organisation Configuration -> Email Notification Configuration -> Staff and click on Add to insert the email(s). Finally, click Save.Email Notification Configuration   Once done, your staff will have access to the Brand’s conversations, and they can use the Brand’s email to reply to conversations/questions. Unified Inbox / Inbox Details
When you’re logged into your Zeevou App, you can click on the three dots to open the Menu bar which includes five sections: Zeevou App Menu 1- Notifications  When you click on Notifications, you can view any updates on your tasks: Notification button check tasks updates 2- Change Language 3- Raise a Hand If you have any problems, you can click on Raise a Hand and insert the Subject, choose the Hand Type and its Urgency Level. It’s optional to describe details or add any attachments. Finally, Send it. If you have any problems, you can click on Raise a Hand on Zeevou App   4- Leave Request You can request a leave hourly or daily if you click on Leave Request. You also need to specify the date and the reason. Finally, Submit. Compose a Leave Request Note: The acceptance or rejection of Leave Request by the host will be shown in the Notifications. 5- Log out When you want to exit the Zeevou App, click on Log out. Log Out from Zeevou App
Step 1: Download the Zeevou App from App Store or Google Play store and click on Install.Zeevou App from App Store or Google Play Step 2: Once the Zeevou App is installed,click on Open. A window will then open in which you should select Allow to give access to your device’s location. Allow Zeevou App to access this device's location? Note: If you do not allow this access, the app does not let you start your task.   Step 3: Insert your Email and Password to log in. Zeevou App Login Information Step 4: Select Tasks from the bottom bar and click on that to see your desired task. Select Tasks from the bottom bar on Zeevou App Note 1: The finished tasks are grey and unfinished are white. On Zeevou App The finished tasks are grey and unfinished are white. Note 2: Today’s tasks are shown as purple. You can also click on the calendar icon to view Today’s task. Today's tasks button on zeevou app Note 3: If the task is done and has not been submitted to your host, it gets red as an alarm.When you click on that task, you can Resend it to your host. Task Detail on Zeevou App Note 4: You can also select and find the task by clicking on month on the top left. A window pops up for selecting your desired task. On Zeevou App you can find the task by clicking on month    Step 5: Click on your desired task to view the Task Detail. view the Task detail on zeevou app Note: You can set a new Access Code for staff and guest by clicking on the Change the Staff/Guest Access Code. Step 6: Click on Start and you have 30 minutes (as an example) to complete the task; meanwhile, you have to check Task Details, Bed Arrangements, and add any required Photos, Issues or Notes. Finally, click on Finish. Change the Staff/Guest Access Code on zeevou app Photos & Videos (required):  If the Photos & Videos are shown as required, you have to take photos to be able to click on the Finish. Note 1: When you click on the camera icon, you should select Allow to give the app access to take photos and record audios or videos. Otherwise, you can not complete your task. Note 2: You cannot upload any photos or videos. You can just add more photos by clicking on the Plus sign, or delete using the three dots on the top right. Delete or add photos Note 3: When the photos are taken (if Photos & Videos are required), the Finish button changes from grey to blue and you can click on Finish. Upload photos on Zeevou app , click finish blue button Issues: If you want to report any issues to your host, click on the Plus button. A window will pop up to add the issue details by scrolling down: Add issue button Note: If the status of issues is set as Emergency, it will be sent to the host as soon as the Submit button is clicked. Notes: If you want to leave a note for your host, click on the Plus button. A window will then pop up to add your note: Leave a note button Note: You can submit more than one issue or note, and you can add new ones by clicking on the Plus button. When your task is finished, the photos are taken and all issues and notes are added, you can click on Finish, and the task will be submitted to the host. Then, the task is displayed as green with an in-progress icon and finally gets grey as a sign of task completion: the task is displayed as green with an in-progress icon and finally gets grey as a sign of task completion the task is displayed as green with an in-progress icon and finally gets grey as a sign of task completion  
If you want to select new columns (entities) from your MPR (Monthly Profit Report) before exporting, go to Performance -> Profit (Beta) and click the three dots to View.Profit (Beta) MPR (Monthly Profit Report) When you click on Export As Excel, a window pops up in which you can select the desired entities by ticking them. Finally, click on Export. Export As Excel Profit (Beta) The Excel file will consist of the ones you have selected in the MPR. The file of MPR The file of MPR  
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