Help Article

You can create a marketing name for your properties’ add-ons on the Zeevou hub to make it clear or attractive for guests. In order to set a marketing name for an add-on please go to Pricing -> Add-on Type -> Add-on Type. Then select the add-on type you want to edit or Create Add-on Type on the top right.     Then you can add a Marketing Name for the add-on that will be reflected on your property page website when guests want to book.   And also they can see the add-on name and price breakdown of it when they book.

You can create a marketing name for your properties’ rate plans on the Zeevou hub to make it clear or attractive for guests. In order to set a marketing name for a rate plan go to Listings -> Unit Types -> Rate Plans. Then click on the row of the target rate plan to open it. After you open the rate plan, click on Edit on the top right. Now you can type down the preferred Marketing Name and Save & Close. The marketing name will be shown to the guests on the website.

You can set different trigger rules for your Signable Template to be sent in Zeevou hub. In order to choose between different trigger rules, please go to Settings -> Configuration -> Organisation Configuration. Make sure you’ve tick marked Signable under General. Then click on Signable Account on the first underlined line on top. Now,  you can select and tick mark one or multiple of the 4 available options.

1. Booking Confirmation Email Sent: If you select this step, you need to activate the trigger rule for the Booking Confirmation email under  Trigger Rules.  The Signable email will be sent to the guest separately.
2. Guest information Confirmed: This will trigger the Signable email to be sent after the guest fills up the guest information form and confirms it at the first step after they receive the Confirmation Email.
3. Payment Paid: The Signable email will be sent after the guest payment is fully done.
4. Security Deposit Pre-Authorised: The Signable email will be sent after the security deposit preauthorisation is fully done.

Please note that two or more items can be selected, and that means both conditions must be met. For example, if you select items  2 & 3, then the Signable email will be sent after the guest fills up and confirms the form and pays for the booking total amount.

If you have an outstanding invoice and you need to pay, please follow the following steps: Step 1: Click on your name on the top right corner of the page, click on your name and select My Contract. Step 2: Click on the Pay Invoice button.                         Step 3: If you have a saved card, you will see a list of your cards. You can choose one of them. And click on the three dots and Pay.

NOTE: If you want to add a new card click on the “Create Pay With New Card” button.

Trigger rules time frame allows you to select a time frame for the emails, SMS messages, and Messaging API Templates to be sent based on the booked property time zone. In order to activate this option, you need to go to Inbox -> Trigger Rules. Then select and open the template you want to edit, and tick mark Sending Time Frame box. Now,  you can select the Start Time and End Time of the time frame during when you want the selected email or SMS template to be sent in. For example from 8:00 am to 9:00 pm.   Please make sure if you have added a condition related to a time it shouldn’t have any conflicts with the time frame you set. For example, if you’ve set that the template to be sent 6 hours before arrival time does not set a time frame from 9:00 am to 12:pm that may exclude the time condition when the guest wants to check-in at 7:00 pm that means the email want to be triggered at 1:00 pm and conflicts with the time frame.

Some hosts may want to let the key to be kept in a store, office close to their property so the guest can pick it up personally. This information could be managed under Listings -> Properties -> Edit -> Key Location -> +   Key Location,  minimum walk and drive to the key location can be added. Press + and add Name, select Key place type, Opening hours and Address of the store or office. This information will be sent to the guest with check in instructions email active trigger rule. Please note that this section is just to let know the guest about the location of the key and does not update the Keynest store or Key Status if Keynest is integrated.

In the Edit mode of Property and Booking, there is a field called Guidebook URL. You can set a URL in this field and use it in API Calls. This field is also available in Inbox-> Templates through the below entities: Booking Guidebook URL: {{ entity.guidebookUrl }} Property Guidebook URL: {{ entity.property.guidebookUrl }} Note: In API Calls, the system uses the Property Guidebook URL by default unless you set a link in a Booking Guidebook URL that would override the Property Guidebook URL.

If you like to reassign a task or change its date or time manually: Step 1: Find the task in Tasks->Upcoming Housekeeping Schedule (limited to  the next 30 days tasks) or Tasks->Housekeeping Schedule (include all tasks), Step 2:click on the Reassign option, make the changes, and Save them.  

You can finalise a booking when the Booking Status is Checked out or Cancelled. So, when the status is checked-in or Booked, the booking is Not Finalisable.  

Finalizing a booking will release the deposit if authorized, and will post invoices to Xero if connected. Finalizing a booking will also change its finalization status to ‘Finalised’.

 

On the other hand, marking a booking as finalized will only change the booking’s finalization status to ‘Finalised’  and has nothing to do with the deposits and invoices.

The posted invoices won’t be posted again. 

Except in the case that the finalization is undone and then the booking is finalized again. In this case, the invoices will be voided during undoing finalization, and then they will be completed and posted again.