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Help Article

Helping you succeed

Getting Started

Getting Started

Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!

Setting-up Your Website

Setting-up Your Website

Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.

Connecting to Channels

Connecting to Channels

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Zeevou receives Airbnb guest reviews through an API connection. As soon as you map your

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Trip.com Logo

  Step 1: Please contact Trip Market Manager and request for 2 Way connection (including

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Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your

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Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you

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Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:

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Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:

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Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact

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If you have an iCal link from a third party platform and need to reduce

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In order to connect to a channel that doesn’t support API connection, you need to

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Please note that you may not have access to 2way API connection if you have

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Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages

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Advanced Features

Advanced Features

You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!

Linking to Other Apps

Linking to Other Apps

Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.

  Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and

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Step 1: Sign up with KeyNest by following this link. When checking out, enter the

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Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and

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NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways

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Step 1. Visit Settings -> Organisation Configuration and select your payment processing system(s). Step 2.

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Please note that Stripe does not allow for security deposits to be pre-authorised for more

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Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,

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Step 1: Sign up for PriceLabs and use (TMkEWR) to get $10 credits, or log

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In order to send notifications through SMS to your guests or staff, you need to

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Sign in to your Google Analytics account and copy the Tracking Code. If you do

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Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have

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Link to PayPal

Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register

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Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage

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Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage

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In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support

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You can connect your Wix website to Zeevou using iFrame. In order to find the

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Go to Plugins in the WordPress admin panel, add a new plugin, and upload the

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Step 1: Sign in to TurnoverBnB. Step 2: From the Dashboard, select Integrations -> Integrations.

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Remotelock Logo

From the main menu click on Integrations  -> Integrations. Scroll to the RemoteLock box and

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General

General

this is general category.

Recent Articles

Related FAQs

In order to change the language, first log into Zeevou App using your Email and Password. Then, click on three dots on the right at bottom and go to Menu. Change the Language into Zeevou App Follow the steps Click on Change Language. Change the Language into Zeevou App When you click on German, the language is switched from English to German. Change the Language into Zeevou App, choose your language

Google Search Console

Google Search Console (GSC) is an invaluable and effective marketing tool to identify site errors, get Google to index all website pages, find out if your site is mobile-friendly, what keywords people use to find it, the CTR (Click Through Rates) and more. When you sign in your GSC freely, it gives you a Verification Code which should be copied and pasted in Zeevou Hub under Marketing -> Design Customisation -> Search Engine Meta Tags -> Google Search Console Verification Code.  

Google Analytics Tracking Code

Google Analytics’ tracking code (or ID) is a unique identifier that allows Google Analytics to collect data when inserted into a website. This data includes the time users spend on a webpage, search terms used, and how they came to the site. The tracking code is the mechanism by which Google Analytics compiles the following data:
  • The total time a visitor spends on your website
  • The amount of time a visitor spends on each page and in what order the visitor see those pages
  • What internal links are clicked (depending on the URL of the next page view)
  • The visitor’s geographical location
  • The browser and operating system used 
You can read more about Google Analytics, its benefits, and how to create an account for your vacation rental website. In order to collect your ID, sign in to your Google Analytics account and get your Tracking Code. This code should be copied and pasted in Zeevou Hub under  Marketing -> Design Customisation -> Search Engine Meta Tags -> Google Analytics Tracking Code. How do Verification Code and Tracking Code differ in Google Search - Zeevou
To change Expense Types, there is no need to edit them one by one on the expense pages. Instead, go to Finance -> Expenses and double click on a cell of your choice to edit. The change will be made across its related Bookings, Expense Page, and Profit Reports.How can I edit the Expense Types on Zeevou Note: If an expense is manually entered, it can be changed. If it is automatically entered as Transaction Cost or Channel Commision, it can’t be changed or edited; you will come across  an error message like the one below:How can I edit the Expense Types on Zeevou
When you create a Rate Rule, Channels and Direct Bookings toggles are enabled by default.Create a Rate Rule If you save a rate rule without any rate plan, the Channels and Direct Bookings toggles will be disabled automatically, and the status of the Active column is set to No. Also, a notification will be displayed to you.Activate Rate Rule, choose a Rate Plan You can edit the status of Channels and Direct Bookings toggles by adding a rate plan to the rate rule. After adding a rate plan to the rate rule, the status of the Active column remains as No, and you should activate the rate rule.Rate Plans and Apply to fields will be empty, if do not enable Channels and Direct Bookings Rate rules can be saved without enabling Channels and Direct Bookings, and Rate Plans and Apply to fields will be empty.Edit the status of Channels and Direct Bookings toggles Activate a Rate Rule, add a Rate Plan
Access Level: While a Financial Office Staff has access to all the accounting and MPRs, a No Finance Office Staff does not have access to the accounting and MPRs. There are other areas to which a No Finance Office Staff has no access, such as:
  • Invoices in a Booking
  • Refund in a Booking 
  • Finalisation in Booking Status 
Although No Finance Office Staff can set checked out in a Booking Status, they cannot finalise that Booking.
  • Manual Payment Button
  • Payments
No Finance Office Staff can only log a payment in a Booking whose status becomes Pending after you click on Save. How do Financial and No Finance Office Staff differ in Zeevou How do Financial and No Finance Office Staff differ in Zeevou No Finance Office Staff can only View/Edit the payments which are on Pending by clicking on the three dots on the right: How do Financial and No Finance Office Staff differ in Zeevou By clicking on the Edit button, the Update Log Payment window will pop up, and you can make changes and finally Save. How do Financial and No Finance Office Staff differ in Zeevou
  • Security Deposits Charges and Captures:
The same process and rules apply for logging and editing the Security Deposits: How do Financial and No Finance Office Staff differ in Zeevou Note: The Pending status made by No Finance Office Staff would be as below. How do Financial and No Finance Office Staff differ in Zeevou Financial Office Staff can not only View/Edit a Booking, but also confirm a Pending Booking by clicking on the three dots on the right: How do Financial and No Finance Office Staff differ in Zeevou   When Confirm is clicked, a pop-up window opens like the one below: How do Financial and No Finance Office Staff differ in Zeevou If Yes is clicked, the payment is confirmed and the status changes to Ok. How do Financial and No Finance Office Staff differ in Zeevou Security Deposits:  
  • The same process and rules apply  for confirming and editing the Security Deposits:How do Financial and No Finance Office Staff differ in Zeevou
Note: The confirmed payments can only be viewed by a No Finance Office Staff. How do Financial and No Finance Office Staff differ in Zeevou
You can charge your guests for services or products with Add-ons. To make any type of Add-ons, go to Pricing- > Add-on Type and click on Create Add-on Type.How can I delete or archive Add-on types- Zeevou A page will open on which you should insert the necessary information and finally click Save and Close.How can I delete or archive Add-on types- Zeevou   Add-on in Rate Plans: In order to add an Add-on to a rate plan, go to Listings -> Unit Types. Open the Edit mode of the unit type and scroll down to the Rate Plans. From the ADD-ONS drop-down menu, you can add by selecting the ones you created before. Finally, Save and Close. Add-ons added to a rate plan will be automatically added to the bookings created based on that rate plan. For example, if a rate plan has a housekeeping Add-on, that housekeeping add-on will be added to all the bookings created based on that rate plan.How can I delete or archive Add-on types- Zeevou How can I delete or archive Add-on types- Zeevou Note: You can override the price of your Add-on here. Add-on in Bookings: In order to add Add-ons to a specific Booking, go to Bookings -> All Bookings. Select your booking, go to Add-ons and click on +Add-on.How can I delete or archive Add-on types- Zeevou Note: You can scroll down and select an add-on from the drop-down menu and change the price of your Add-on as you wish. Finally, Save.How can I delete or archive Add-on types- Zeevou   Deleting/Archiving an Add-on Type: You can only delete the Add-on Type that has not been previously used on any bookings; if it’s been applied before, it can be archived and unarchived later. So, if you click on the Delete button for the Add-on, which is not in a rate plan or a booking, a window will pop up, and you can delete it by clicking on Yes, Delete. How can I delete or archive Add-on types- Zeevou   Delete an Add-on Type in a Rate Plan: If you click on the Delete button for the Add-on Type, which is in a rate plan, not in a booking, a pop-up will be shown like the one below, and you can delete it by clicking on Yes, Delete. Note: If it is deleted, it can not be retrieved, and the add-on type will be removed from all the related rate plans automatically. How can I delete or archive Add-on types- Zeevou Archive: When the Add-on is used on at least one booking, and you do not want to see it anymore on the Add-on Type List, you can click on Archive.How can I delete or archive Add-on types- Zeevou How can I delete or archive Add-on types- Zeevou Unarchiving an Add-on in a Booking: You can bring back an archived add-on by clicking on Unarchive.How can I delete or archive Add-on types- Zeevou   Removing an Add-on in Rate Plan: You can easily delete the Add-on in a rate plan by clicking on the Trash Bin icon. The add-on will be removed from the rate plan. How can I delete or archive Add-on types- Zeevou   Disapproving a Specific Add-on in a Booking: If you are going to cancel a specific Add-on in a Booking, click on the three dots on the right end of the booking and Disaprrove.How can I delete or archive Add-on types- Zeevou How can I delete or archive Add-on types- Zeevou   The disapproved add-on can be approved again. In order to bring it back, you can click on Approve.How can I delete or archive Add-on types- Zeevou Add-on Reference under Bookings: If the Add-on is automatically created according to your rate plan or received from channels, it will be listed as Channel Add-ons. When it is added to a booking manually, it will be listed as Zeevou Add-ons in the Price Breakdown under the Payment tab.    
To receive SMS replies, go to Integrations -> Clicksend and click on the three dots to edit in Zeevou Hub. Then, set a value for the Identifier String field and Save and Close. Steps you need to follow To receive SMS replies In your ClickSend account, click on Messaging Settings and then on the Add New Rule button. Choose the rule name, set the URL under Action and then insert https://hub.zeevou.com/webhook/inbound-sms as Action Address. In TEMPyou're ClickSend account, click on Messaging Settings use this Clicksend account only for connection to Zeevou Note: This setting will lead to SMS replies to Zeevou. So, it is best that you use this Clicksend account only for connection to Zeevou. If not, please make sure that you set a Unique Identifier in Zeevou.
Generally, all kinds of taxes from BDC are shown in the price breakdown as Channel Tax. Please note that all of these Channel Taxes will be reflected in related MPRs – Monthly Proft Reports – for Investor/Host according to the deal template details. You can go to Booking.com- > Property -> VAT/Tax Charges to view your VAT status and City Tax.VAT/Tax Charges in Booking.com In order to update your VAT Number, you can go to Booking.com -> Finance -> Finance Settings.Finance Settings in Booking.com You need to contact the support team for any changes related to VAT rate via Inbox -> Booking.com Messages and write a message to ask for changes.contact teh support team for any changes related to VAT rate in booking.com   Note: Please check local laws for any mandatory fees for your property.  
Once you log in to Zeevou Hub, you can click on +Add Widget to select the chart from the dashboard. How can I check what percentage of bookings come from different channels - Zeevou Then, click on the Add button to see the Number of Bookings by Channel chart whenever you log in to Zeevou. How can I check what percentage of bookings come from different channels - Zeevou Finally, refresh the page for the changes to be applied.  Now, click on Configure on the three dots on the right of the chart. How can I check what percentage of bookings come from different channels - Zeevou You can select the Date Range from the drop-down and click Save. How can I check what percentage of bookings come from different channels - Zeevou
You cannot extend a booking under the following circumstances: Why can't I extend the booking- Zeevou 1- If you have already extended the booking, the original booking (the first booking which has been extended) cannot be extended. However, you can extend the second (extended) booking. 2- If the booking status is Cancelled or Scheduled for Cancellation. 3- If your invoice has been sent to Xero. 4- If the booking status is Pending Finalisation or Finalised or Finalisation in Progress. 5- If the booking status is No Show.
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