Help Article
Helping you succeed
Getting Started
Here is a step-by-step guide to help you get started after signing-up. You will be up and running in no time at all!
First Steps
STEP 1: Download and install Google Chrome. Please make sure to always use Zeevou on
Create a Property
STEP 1: To create a property, click on Listings -> Properties, then click on Create
Create a Unit Type
STEP 1: Open the Property you created in View Mode and click on Unit Types
Import Existing Bookings
STEP 1: You can add your bookings either manually or follow the steps here to
Set your Rates
Rates will have been automatically set for you based on the Default Rate you set
List Import
List Import options let you import an excel file to your account, and the system
Booking Import Guide
Download a copy of the Booking Import template sheet . Notes on how to fill
Setting-up Your Website
Find out how to make the most of your direct booking website offered for free by Zeevou by following these steps.
Find or Change Your Website URL
Your website has been automatically generated for you, but it won’t look nice until you
Apply your Branding
There is a menu under Marketing-> Settings -> Design Customisation, in which you can add
Edit a Country Page
The images and description for the country page(s) are set in Listings -> Countries. Edit
Edit a City Page
The images and description for the city page(s) are set in Listings -> Cities. Edit
Edit a Property Page
The description for the property page(s) is set in Listings -> Properties. Edit the property
Add a Review
To add a review, visit Marketing -> Reviews and click on Create Review. Enter the
Add a Page
To add a custom page, first, visit Marketing -> Pages -> Create Page. The date
Add a Blog Post
To add a blog post, first, visit Marketing -> Blog -> Posts -> Create Blog
Add a Menu Item
To create a menu item, visit Marketing -> Settings -> Website Menu. Click on Create
Use a Custom Domain
If you want to use a custom domain, in Settings -> Organisation Configuration -> Custom
Link to Wix.com
You can connect your Wix website to Zeevou using iFrame. In order to find the
Link to WordPress
Go to Plugins in the WordPress admin panel, add a new plugin, and upload the
Connecting to Channels
You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!
Zeevou receives Airbnb guest reviews through an API connection. As soon as you map your
Step 1: Please contact Trip Market Manager and request for 2 Way connection (including
Before connecting to channels: Step 1: Create all your properties. Step 2: Add all your
Disconnecting Your Old Channel Manager Step 1:If you are currently using another channel manager, you
Disconnecting Your Old Channel Manager Step 1: Log in to your Booking.com Extranet. Step 2:
Disconnecting Your Old Channel Manager Step1: Log in to the Expedia Partner Central. Step 2:
Disconnecting Your Old Channel Manager Step 1: Log in to Agoda YCS. Step 2: Contact
If you have an iCal link from a third party platform and need to reduce
In order to connect to a channel that doesn’t support API connection, you need to
Please note that you may not have access to 2way API connection if you have
Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages
Advanced Features
You are ready to connect to other channels! Are you an Evangelist or a Patron? We have got you fully covered!
Set up Automated Emails
In order to set up automated emails, please go to Inbox – Templates and go
Messaging API
Some channels (such as Airbnb) support Messaging API that let hosts and guests send messages
Housekeeping Mobile App
The mobile app lets housekeepers see the lists of their tasks, start and complete them.
Expenses
Expenses refer to all expenses created for a booking, property or unit. When they are
Nightly/Weekly/Monthly Rate Plans and Rates
By default, Nightly Rates is available for your organisation; however, in Settings -> Organisation Configuration,
Rates & Availability Calendar
In Calendar -> Rates & Availability Calendar, you have access to the list of your
Embed Zeevou iFrame into your website HTML
In Marketing -> Design Customisation, click on Search Widget button and Copy iFrame. Pasting this
Cross-linking Unit Types
To link the availability of one Unit Type to another you can easily perform this
Create an Investor Deal
In order to create an investor deal for a property, you need to create an
Import your Emails
You can import your emails to Zeevou in three access levels: Staff, Team, and Brand.
Rate Rules
If you want your Rate Plans (Rate, Min Stay, Max Stay, and Availability) to be
Create an Expense for Several Bookings (Create an Expense Batch)
Sometimes, you may want to add an expense to several bookings of a property. In
Linking to Other Apps
Well done! Now that you’ve progressed so far to this level, it’s time to set up some of our more advanced features.
Step 1: Sign up with Signable (Use this link to sign up https://www.signable.co.uk/a/59439 and
Step 1: Sign up with KeyNest by following this link. When checking out, enter the
Data Flow Diagram The below flow diagram represents the flow of data between Zeevou and
NOTE: At the moment, WorldPay Online doesn’t accept any new clients. There are two ways
Step 1. Visit Settings -> Organisation Configuration and select your payment processing system(s). Step 2.
Please note that Stripe does not allow for security deposits to be pre-authorised for more
Step 1: Sign up for BeyondPricing. Don’t link Airbnb or HomeAway when prompted following sign-up,
Step 1: Sign up for PriceLabs and use (TMkEWR) to get $10 credits, or log
In order to send notifications through SMS to your guests or staff, you need to
Sign in to your Google Analytics account and copy the Tracking Code. If you do
Step1: Sign in to your Google Tag Manager account. NOTE: If you do not have
Step 1: Visit Settings -> Organisation Configuration and select PayPal as your payment processing system(s). Step 2: Register
Connect to FirstData by reading how to integrate with Opayo by Elavon – formerly Sage
Connect to Elavon by reading how to integrate with Opayo by Elavon – formerly Sage
In order to connect VRScheduler to Zeevou, please contact VRScheduler’s support. support
You can connect your Wix website to Zeevou using iFrame. In order to find the
Go to Plugins in the WordPress admin panel, add a new plugin, and upload the
Step 1: Sign in to TurnoverBnB. Step 2: From the Dashboard, select Integrations -> Integrations.
From the main menu click on Integrations -> Integrations. Scroll to the RemoteLock box and
General
this is general category.
Creating an automated email or SMS trigger rule based on custom conditions
To see the previous steps, click on the FAQ page. You can set as many
How to Access Zeevou’s Unified Inbox
Unified Inbox provides you with the opportunity to have all your communications in the Zeevou
How to Activate or Edit the Auto payment in Zeevou
Zeevou subscription payments can be managed automatically under your account. In order to activate the
Guest Payment Allocation for More than One Booking
It may happen that your guest has several bookings with you. In these cases, several
Bilingual Templates
The bilingual templates feature provides you with an opportunity to send out automated emails to
How to Add FAQs to Your Website
In order to add FAQs on your website homepage, please go to Marketing -> FAQ
Recent Articles
Bilingual Templates
The bilingual templates feature provides you with an opportunity to send out automated emails to
How to Add FAQs to Your Website
In order to add FAQs on your website homepage, please go to Marketing -> FAQ
Guest Payment Allocation for More than One Booking
It may happen that your guest has several bookings with you. In these cases, several
How to Activate or Edit the Auto payment in Zeevou
Zeevou subscription payments can be managed automatically under your account. In order to activate the
Related FAQs
Then, click on three dots on the right at bottom and go to Menu.
Click on Change Language.
When you click on German, the language is switched from English to German.
Google Search Console
Google Search Console (GSC) is an invaluable and effective marketing tool to identify site errors, get Google to index all website pages, find out if your site is mobile-friendly, what keywords people use to find it, the CTR (Click Through Rates) and more. When you sign in your GSC freely, it gives you a Verification Code which should be copied and pasted in Zeevou Hub under Marketing -> Design Customisation -> Search Engine Meta Tags -> Google Search Console Verification Code.Google Analytics Tracking Code
Google Analytics’ tracking code (or ID) is a unique identifier that allows Google Analytics to collect data when inserted into a website. This data includes the time users spend on a webpage, search terms used, and how they came to the site. The tracking code is the mechanism by which Google Analytics compiles the following data:- The total time a visitor spends on your website
- The amount of time a visitor spends on each page and in what order the visitor see those pages
- What internal links are clicked (depending on the URL of the next page view)
- The visitor’s geographical location
- The browser and operating system used
Note: If an expense is manually entered, it can be changed. If it is automatically entered as Transaction Cost or Channel Commision, it can’t be changed or edited; you will come across an error message like the one below:
If you save a rate rule without any rate plan, the Channels and Direct Bookings toggles will be disabled automatically, and the status of the Active column is set to No. Also, a notification will be displayed to you.
You can edit the status of Channels and Direct Bookings toggles by adding a rate plan to the rate rule. After adding a rate plan to the rate rule, the status of the Active column remains as No, and you should activate the rate rule.
Rate rules can be saved without enabling Channels and Direct Bookings, and Rate Plans and Apply to fields will be empty.
- Invoices in a Booking
- Refund in a Booking
- Finalisation in Booking Status
- Manual Payment Button
- Payments
No Finance Office Staff can only View/Edit the payments which are on Pending by clicking on the three dots on the right:
By clicking on the Edit button, the Update Log Payment window will pop up, and you can make changes and finally Save.
- Security Deposits Charges and Captures:
Note: The Pending status made by No Finance Office Staff would be as below.
Financial Office Staff can not only View/Edit a Booking, but also confirm a Pending Booking by clicking on the three dots on the right:
When Confirm is clicked, a pop-up window opens like the one below:
If Yes is clicked, the payment is confirmed and the status changes to Ok.
Security Deposits:
- The same process and rules apply for confirming and editing the Security Deposits:
A page will open on which you should insert the necessary information and finally click Save and Close.
Add-on in Rate Plans:
In order to add an Add-on to a rate plan, go to Listings -> Unit Types. Open the Edit mode of the unit type and scroll down to the Rate Plans. From the ADD-ONS drop-down menu, you can add by selecting the ones you created before. Finally, Save and Close.
Add-ons added to a rate plan will be automatically added to the bookings created based on that rate plan. For example, if a rate plan has a housekeeping Add-on, that housekeeping add-on will be added to all the bookings created based on that rate plan.
Note: You can override the price of your Add-on here.
Add-on in Bookings:
In order to add Add-ons to a specific Booking, go to Bookings -> All Bookings. Select your booking, go to Add-ons and click on +Add-on.
Note: You can scroll down and select an add-on from the drop-down menu and change the price of your Add-on as you wish.
Finally, Save.
Deleting/Archiving an Add-on Type:
You can only delete the Add-on Type that has not been previously used on any bookings; if it’s been applied before, it can be archived and unarchived later.
So, if you click on the Delete button for the Add-on, which is not in a rate plan or a booking, a window will pop up, and you can delete it by clicking on Yes, Delete.
Delete an Add-on Type in a Rate Plan:
If you click on the Delete button for the Add-on Type, which is in a rate plan, not in a booking, a pop-up will be shown like the one below, and you can delete it by clicking on Yes, Delete.
Note: If it is deleted, it can not be retrieved, and the add-on type will be removed from all the related rate plans automatically.
Archive:
When the Add-on is used on at least one booking, and you do not want to see it anymore on the Add-on Type List, you can click on Archive.
Unarchiving an Add-on in a Booking:
You can bring back an archived add-on by clicking on Unarchive.
Removing an Add-on in Rate Plan:
You can easily delete the Add-on in a rate plan by clicking on the Trash Bin icon. The add-on will be removed from the rate plan.
Disapproving a Specific Add-on in a Booking:
If you are going to cancel a specific Add-on in a Booking, click on the three dots on the right end of the booking and Disaprrove.
The disapproved add-on can be approved again. In order to bring it back, you can click on Approve.
Add-on Reference under Bookings:
If the Add-on is automatically created according to your rate plan or received from channels, it will be listed as Channel Add-ons. When it is added to a booking manually, it will be listed as Zeevou Add-ons in the Price Breakdown under the Payment tab.
In your ClickSend account, click on Messaging Settings and then on the Add New Rule button. Choose the rule name, set the URL under Action and then insert https://hub.zeevou.com/webhook/inbound-sms as Action Address.
Note: This setting will lead to SMS replies to Zeevou. So, it is best that you use this Clicksend account only for connection to Zeevou. If not, please make sure that you set a Unique Identifier in Zeevou. 
In order to update your VAT Number, you can go to Booking.com -> Finance -> Finance Settings.
You need to contact the support team for any changes related to VAT rate via Inbox -> Booking.com Messages and write a message to ask for changes.
Note: Please check local laws for any mandatory fees for your property.
Then, click on the Add button to see the Number of Bookings by Channel chart whenever you log in to Zeevou.
Finally, refresh the page for the changes to be applied.
Now, click on Configure on the three dots on the right of the chart.
You can select the Date Range from the drop-down and click Save.
1- If you have already extended the booking, the original booking (the first booking which has been extended) cannot be extended. However, you can extend the second (extended) booking.
2- If the booking status is Cancelled or Scheduled for Cancellation.
3- If your invoice has been sent to Xero.
4- If the booking status is Pending Finalisation or Finalised or Finalisation in Progress.
5- If the booking status is No Show. 