From 5 Units to 200 — Scaling with Confidence Using Zeevou
Background: A Journey That Began with a Bold Switch
When Zofia joined The Right Property Group five years ago, she was stepping into a business that had just begun dipping its toes into the world of serviced accommodation. At the time, the company was managing only about 5 to 6 units. “I still vividly remember the day I was transferring all the listings to Zeevou,” Zofia recalls.
With a background that spans various roles within the organization—bookings, maintenance, operations—Zofia developed a holistic understanding of how everything clicks together behind the scenes. One of her earliest tasks involved adopting a new property management system. After a short-lived experience with another provider, the team made the decision to move to Zeevou—and they never looked back.
Challenge: Growing Fast Without Losing Control
As the business began to grow, so did the complexity. More properties meant more moving parts—housekeeping, guest communications, maintenance, investor reporting, and team coordination. Zofia and her team needed a system that would grow with them, not hold them back.
“There were a few things that didn’t work for us or that we didn’t understand at the beginning,” she says. “And when you’re scaling fast, you don’t have time to get stuck in confusion or be held up by a tool that isn’t flexible.”
The Right Property Group was looking for more than just software—they needed a partner that listened, adapted, and helped them move faster.
Solution: A System That Listens and Learns
For Zofia, Zeevou’s biggest strength has been its people and its responsiveness. “It’s the personal touch. It’s how easy it is to talk to you guys,” she says. “It doesn’t feel like we’re just another client in a queue. It feels like we’re building something together.” Zeevou’s support system stood out with features like:
- A host forum to submit ideas and vote on new features.
- A responsive help team that doesn’t just log tickets but genuinely solves problems.
- Continuous improvements—like the launch of a new app—shaped by feedback from users like Zofia and her team.
Internally, they even developed their own Zeevou training processes to onboard new staff, embedding the software deeply into their workflows.
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Result: 200 Units and a Scalable, Supportive System
Today, The Right Property Group manages around 200 units. Their office in Bedford buzzes with specialized teams handling finance, bookings, maintenance, and guest support—all seamlessly connected through Zeevou. Zofia sums it up perfectly:
“The biggest value for us is knowing that when there’s a problem or we need something new, we have people we can go to. We’re not left hanging. It’s easy to speak to someone, and even if we’re the only ones asking for a feature, we know it will be considered.”
