Zeevou's Terms of Service
These Terms of Service (“Terms”) govern:
(a) access to and use of the Zeevou Platform and related subscription services contractually supplied and resold by Zeevou Limited, a company incorporated in Jersey under company number 132351 (“Zeevou Jersey”); and
(b) where applicable, participation in the ZeeLink network and the related listing distribution, booking facilitation, transaction administration, commission and Agent services supplied by Zeevou Ltd, a company incorporated in England and Wales under company number 11880262 (“Zeevou UK”).
By creating an Account, subscribing to a plan or accessing the Platform, you enter into a contract with Zeevou Jersey for the Subscription Services.
If an authorised representative of your organisation affirmatively enables the ZeeLink network, accepts the ZeeLink terms, makes a listing available through ZeeLink, applies to act as an Agent, or otherwise actively participates in ZeeLink, you also enter into a separate contract with Zeevou UK for the ZeeLink Services.
These Terms contain the terms of both contracts. Each Zeevou Entity is responsible only for the services it supplies under these Terms. Zeevou Jersey and Zeevou UK do not assume joint or joint and several liability merely because their respective services are made available through the same Platform, website, account or user interface.
References in these Terms to the “Relevant Zeevou Entity” mean:
(a) Zeevou Jersey, in relation to Subscription Services, Access Fees and general access to the Platform; and
(b) Zeevou UK, in relation to ZeeLink Services, ZeeLink Transactions, ZeeLink Fees, commissions and the ZeeLink Agent Programme.
The Zeevou Platform and the ZeeLink network are provided for business and professional use. Guests do not become subscribers or direct customers of either Zeevou Entity merely because they make a booking through functionality made available through the Platform.
Zeevou Jersey and Zeevou UK may update these Terms from time to time. We will notify you of material changes by email, through the Platform, or by another reasonable method. Continued use of the relevant services after the changes take effect means that you accept them. If you do not agree, you may cancel your subscription or stop using ZeeLink, as applicable.
Zeevou Jersey aims to maintain reliable access to the Platform, and Zeevou UK aims to maintain reliable access to ZeeLink. Access may be interrupted due to maintenance, security, legal requirements, third-party services, or events outside the relevant entity’s reasonable control. Where reasonably practicable, the Relevant Zeevou Entity will provide advance notice of material planned interruptions affecting the services it supplies.
Our Privacy Policy explains how Zeevou Jersey and Zeevou UK handle personal data. Where either entity processes personal data on behalf of a Subscriber, the Data Processing Addendum applies and will prevail over these Terms in relation to that processing.
1. Definitions
Definitions
Account means the account created or used by a Subscriber to access the Platform and, where enabled, ZeeLink.
Access Fee means the subscription fee or other fee payable to Zeevou Jersey for access to the Platform, as shown in the applicable pricing plan, order process, invoice or agreement.
Agent means a Subscriber or authorised user who promotes, republishes, refers or introduces bookings for ZeeLink Listings through an approved website, brand, link or other ZeeLink feature.
Ambassador means a person or organisation accepted by Zeevou Jersey to participate in its referral or brand ambassador programme.
Guest means an end customer, traveller, occupier or other person who makes or seeks to make a booking for accommodation listed, distributed or managed through the Platform or ZeeLink.
Host or Listing Owner means a Subscriber or other authorised person or organisation responsible for creating, managing, supplying, operating or fulfilling a property, unit, listing or accommodation service.
Invited User means any person authorised by a Subscriber to access or use the Platform under the Subscriber’s Account.
Intellectual Property Rights means all intellectual property and similar rights worldwide, whether registered or unregistered, including copyrights, trademarks, trade names, domain names, design rights, database rights, trade secrets, software rights, know-how and rights in confidential information.
Platform means Zeevou’s online property management and automation software platform available through zeevou.com, including its web application, features, modules, integrations and tools.
Services means the Subscription Services and ZeeLink Services.
Subscriber means the person or organisation that creates an Account, subscribes to a plan, is responsible for payment of applicable Access Fees and is responsible for use of the Platform under that Account.
Subscription Services means the subscription-based access to and use of the Platform and related customer-facing services contractually supplied by Zeevou Jersey, excluding ZeeLink Services.
User Content means content, data, information, listings, images, descriptions, pricing, branding, messages, documents and other materials submitted or made available through the Platform or ZeeLink by or on behalf of a Subscriber, Host, Listing Owner, Agent, Ambassador or Invited User.
ZeeLink means the listing distribution, discovery, referral, Agent and booking-facilitation service operated by Zeevou UK and made available through the Platform.
ZeeLink Services means the listing distribution, Agent, booking-facilitation, transaction administration and commission services supplied by Zeevou UK through ZeeLink.
Zeevou Entity means either Zeevou Jersey or Zeevou UK, as applicable.
2. Account Access and User Roles
2.1 Subject to these Terms, payment of applicable fees and the Subscriber’s compliance with its obligations, Zeevou Jersey grants the Subscriber a limited, non-exclusive, non-transferable and revocable right to access and use the Platform as part of the Subscription Services. Zeevou Jersey grants this right as an authorised reseller and licensee of the Platform. Where ZeeLink has been affirmatively enabled, Zeevou UK grants the relevant ZeeLink Participant a corresponding limited right to access and use the ZeeLink Services.
2.2 Access depends on the Subscriber’s subscription type, enabled features, assigned user roles, payment status and compliance with these Terms. The Subscriber controls its Account and is responsible for authorising Invited Users, managing permissions and ensuring that they comply with these Terms.
2.3 The Subscriber is responsible for activity carried out through its Account or by its Invited Users, except to the extent caused by a breach of these Terms by the Relevant Zeevou Entity. Invited Users must act within their authorised permissions.
2.4 The Subscriber and Invited Users must keep login credentials secure and confidential. Either Zeevou Entity may require password resets, identity checks, multi-factor authentication or other reasonable verification measures.
2.5 The Platform and ZeeLink must not be used in any way that disrupts their operation or security, attempts unauthorised access, circumvents technical limits, infringes third-party rights or breaches applicable law.
2.6 The Relevant Zeevou Entity may suspend, restrict or refuse access to the services it supplies where it reasonably believes there is non-payment, misuse, unauthorised access, fraud, security risk, breach of these Terms or breach of law. Zeevou Jersey may restrict access to the Platform, and Zeevou UK may restrict participation in ZeeLink. Immediate action may be taken where reasonably necessary.
2.7 Where there is a disagreement between a Subscriber and an Invited User concerning Account access or permissions, Zeevou Jersey may follow the Subscriber’s instructions unless doing so would breach applicable law, compromise security or infringe another person’s rights. Either Zeevou Entity may contact Invited Users where reasonably necessary in connection with its services.
3. Subscription Plans, Fees, Billing and Cancellation
3.1 Zeevou Jersey offers different subscription plans, including free plans, trial plans and paid subscription plans. Each plan is subject to the features, limits, access levels, usage allowances, pricing, billing frequency and other conditions shown on the Platform, in the order process, or otherwise agreed with Zeevou Jersey.
3.2 Paid subscriptions are billed in advance at the billing frequency applicable to the selected plan. By providing a payment method for a paid subscription, the Subscriber authorises Zeevou Jersey and its Payment Provider to securely save that payment method and use it to collect recurring Access Fees, applicable taxes, agreed subscription instalments and other amounts expressly due under the subscription contract. This includes retrying a payment where an authorised charge has failed.
3.3 The Subscriber is responsible for ensuring that billing details, payment information and tax information are accurate and kept up to date. If payment fails or fees remain unpaid, Zeevou Jersey may suspend or restrict access to the Platform until the outstanding amount is paid. The Subscriber may replace or update its payment method through the Account or by contacting Zeevou Jersey. A Subscriber may be required to maintain a valid payment method while a paid subscription remains active or subscription amounts remain outstanding.
3.4 A monthly subscription may be cancelled at any time, with cancellation taking effect at the end of the current billing period. Access will usually continue until the end of that billing period, provided all fees due have been paid.
3.5 An “Annual Plan” is a twelve-month minimum commitment. Where an Annual Plan is paid monthly, the monthly payments are instalments of the annual commitment and do not convert the Annual Plan into a monthly subscription. The Subscriber remains responsible for payment of the full annual commitment unless cancellation occurs during the 30-day money-back guarantee period or Zeevou Jersey agrees otherwise in writing.
3.6 Subscriptions renew automatically at the end of the applicable subscription term unless cancelled in accordance with these Terms. For Annual Plans, the Subscriber must cancel at least 30 days before the renewal date to avoid renewal for a further term.
3.7 Zeevou Jersey may change Access Fees or plan pricing from time to time. Any price change will take effect from the next renewal period or billing cycle after notice has been given. If the Subscriber does not agree to the new price, the Subscriber may cancel the subscription before the change takes effect.
3.8 Paid subscriptions include a 30-day money-back guarantee from the date of the first payment for the first paid subscription. To claim the guarantee, the Subscriber must request cancellation within 30 days of the first payment. Zeevou Jersey may refuse a refund where the Account has been used fraudulently, abusively, unlawfully or in breach of these Terms. After the 30-day period, Access Fees are non-refundable except where required by law or expressly agreed by Zeevou Jersey.
3.9 Access Fees are exclusive of VAT, GST, sales tax, withholding tax or equivalent taxes unless stated otherwise. The Subscriber is responsible for all applicable taxes, duties and charges arising from its subscription or use of the Platform, except taxes based on Zeevou Jersey’s net income.
3.10 If the Subscriber believes there is an error in subscription billing, the Subscriber must contact Zeevou Jersey within 60 days of the invoice date where reasonably possible. This does not limit any non-excludable legal rights or prevent Zeevou Jersey from correcting manifest billing errors.
3.11 This section applies only to subscriptions and Access Fees payable to Zeevou Jersey. ZeeLink Fees and commissions are governed separately under these Terms.
4. General Platform Use and Acceptable Use
4.1 The Platform and ZeeLink may be used only for lawful business purposes, in accordance with these Terms, the Subscriber’s plan, enabled features, documentation and applicable law.
4.2 The Subscriber is responsible for ensuring that its use of the Platform and ZeeLink, including use by its Invited Users, complies with all applicable laws and regulations. This includes laws relating to property management, accommodation services, advertising, consumer protection, taxes, communications, data protection and intellectual property.
4.3 Users must not misuse the Platform or ZeeLink. This includes disrupting or compromising their operation or security, gaining unauthorised access, bypassing usage limits or permissions, scrapping or copying them, reverse engineering them except where legally permitted, or using them for unlawful, fraudulent, misleading, harmful, infringing, spam-related or unauthorised marketing purposes.
4.4 All User Content must be lawful, accurate, up to date and provided with all necessary rights, licences, permissions and consents. The Subscriber is responsible for the accuracy and legality of listings, descriptions, images, pricing, availability, fees, taxes, policies, Guest information and other materials submitted through the Platform or ZeeLink.
4.5 Messaging, Guest communication, marketing, notification or similar tools provided through the Platform or ZeeLink may be used only for lawful and legitimate business purposes.
4.6 The Relevant Zeevou Entity may apply reasonable usage, storage, rate, technical or operational limits to the services it supplies. It may also remove or restrict access to content, communications, listings, features or functionality where it reasonably believes they breach these Terms or applicable law, infringe third-party rights, create security or operational risk, or may expose either Zeevou Entity, other users, Guests or third parties to liability.
5. Host, Listing Owner and Guest Responsibilities
5.1 Where a Subscriber uses the Platform or ZeeLink to create, manage, publish, distribute or accept bookings for any property, unit, listing or accommodation service, the Subscriber is responsible for ensuring that it has all required rights, permissions, licences, registrations, consents and authority.
5.2 The Host or Listing Owner is responsible for the accuracy, legality and completeness of all listing information, including property descriptions, images, pricing, availability, fees, taxes, cancellation terms, house rules, safety information and any other information provided to Guests or made available through the Platform or ZeeLink.
5.3 Unless expressly stated otherwise, neither Zeevou Entity is the owner, operator, supplier, landlord, travel provider or accommodation provider responsible for accommodation made available through the Platform or ZeeLink. The Host or Listing Owner is responsible for supplying the accommodation, managing the Guest relationship, complying with applicable laws and handling Guest claims, complaints, refunds, cancellations and disputes.
5.4 Guests are not Subscribers under these Terms. The Host or Listing Owner is responsible for providing Guests with its own guest-facing terms, booking terms, cancellation policy, house rules, privacy notices and any legally required consumer, safety, pricing, tax or accommodation disclosures.
5.5 The Host or Listing Owner must not use the Platform or ZeeLink to offer, promote or manage any property, listing or accommodation service that is unlawful, misleading, unsafe, discriminatory, unauthorised or in breach of third-party rights or applicable platform, channel or regulatory requirements.
6. Referral and Ambassador Programme
6.1 Zeevou Jersey may offer a referral or brand ambassador programme (“Ambassador Programme”) through which eligible participants may earn referral rewards for referring new customers to the Subscription Services. Participation is optional and subject to these Terms and any programme details made available through the Platform or the relevant programme page.
6.2 To participate, you must apply through Zeevou Jersey’s official process or otherwise be accepted or approved by Zeevou Jersey. Zeevou Jersey may provide accepted Ambassadors with a unique referral link, code or other approved referral method.
6.3 A referral will qualify for a reward only if the referred customer signs up for a paid subscription using the Ambassador’s valid referral link, code or approved referral method and completes the 30-day money-back guarantee period without cancelling.
6.4 Referral rewards are calculated according to the reward rate or method communicated by Zeevou Jersey at the time of the referral. Unless Zeevou Jersey states otherwise, rewards apply only to the first year of the referred customer’s paid subscription and are based on amounts actually received by Zeevou Jersey, excluding taxes, refunds, chargebacks, credits, discounts, payment-processing fees and similar adjustments.
6.5 Zeevou Jersey will use reasonable efforts to validate and pay referral rewards after the qualifying conditions have been met. Zeevou Jersey may withhold, reduce, revoke or cancel a reward where the referral is invalid, refunded, cancelled, charged back, fraudulent, self-referred, duplicated, abusive, manipulated or generated in breach of these Terms or the Ambassador Programme rules.
6.6 Ambassadors must promote Zeevou lawfully, honestly and responsibly. Ambassadors must not make misleading claims, send spam or unauthorised marketing, misuse Zeevou’s brand, imply that they are employed by or authorised to bind either Zeevou Entity, or make promises about Zeevou’s services that have not been approved.
6.7 Ambassadors must clearly disclose any commercial relationship with Zeevou Jersey where required by applicable law or advertising rules, including where they may receive a reward, commission or other benefit from a referral link, code, recommendation, review, post, message, website or other promotion.
6.8 Participation in the Ambassador Programme does not create an employment, partnership, agency, franchise, joint venture or representative relationship between the Ambassador and either Zeevou Entity. Ambassadors are responsible for their own tax obligations arising from referral rewards.
6.9 Zeevou Jersey may modify, suspend or terminate the Ambassador Programme, including eligibility criteria, reward rates, payment methods and programme rules. Changes will apply to future referrals unless Zeevou Jersey states otherwise. Already validated rewards will not be affected except where Zeevou Jersey reasonably determines that there has been fraud, abuse, error, refund, chargeback, breach of these Terms or misuse of the programme.
6.10 Where a customer signs up using a referral link or code, Zeevou Jersey may confirm to the relevant Ambassador whether the referral has qualified for reward purposes. Any information shared will be limited to what Zeevou Jersey reasonably considers necessary to administer the Ambassador Programme.
7. ZeeLink Distribution & Agent Programme
7.1 Zeevou UK operates the ZeeLink network, which allows eligible listings, related content and booking opportunities to be discovered, displayed, distributed, promoted or republished through ZeeLink features, Agent websites, direct booking websites, approved marketing partners or other supported channels.
7.2 A listing becomes a ZeeLink Listing only where an authorised representative of the Listing Owner affirmatively enables ZeeLink visibility, activates a relevant ZeeLink feature, accepts an invitation to participate, or otherwise expressly agrees that the listing may be made available through ZeeLink. Listing Owners may disable future ZeeLink visibility through the available Platform settings, subject to existing bookings, pending transactions, reasonable technical processing time and legal or regulatory obligations.
7.3 By making a listing available through ZeeLink, the Listing Owner authorises Zeevou UK and approved ZeeLink Participants to display, distribute, promote and republish the ZeeLink Listing and related content for the purposes of operating ZeeLink and generating bookings. The Listing Owner also authorises Zeevou Jersey to provide the technical account access and data transmission reasonably required to make ZeeLink available through the Platform.
7.4 An Agent may republish or promote a ZeeLink Listing through an Agent website, brand, link, direct booking website or other approved method made available through ZeeLink, without requiring separate approval from the Listing Owner for each republication, provided the Agent complies with these Terms and applicable ZeeLink rules.
7.5 Republishing or promoting a ZeeLink Listing does not transfer ownership of the listing, property, booking, Guest relationship or operational responsibility to the Agent. The Listing Owner remains responsible for supplying the accommodation, fulfilling the booking, managing the Guest relationship, handling Guest claims, complaints, cancellations and refunds, and complying with applicable laws.
7.6 Where a booking is initiated through ZeeLink or an Agent website, Zeevou UK will display, or require the relevant booking interface to display, the identity of the Host or Listing Owner responsible for supplying the accommodation, together with the pricing, mandatory fees and other information required by applicable law. Additional Guest-facing terms or disclosures may apply to the relevant booking.
7.7 Agents may view limited booking or lead information where reasonably necessary to operate ZeeLink, verify attribution, calculate commission, follow up on incomplete bookings, prevent fraud, provide support or administer payments. This may include property details, stay dates, customer contact details, booking value, booking status and commission information.
7.8 Agents and Listing Owners must use booking, lead and Guest information only for lawful purposes connected with the relevant booking, enquiry, ZeeLink participation or legitimate business relationship. Marketing communications may only be sent where permitted by applicable law.
7.9 Zeevou UK may set or change ZeeLink eligibility criteria, distribution rules, branding requirements, attribution rules, content standards, commission rules and technical requirements. Zeevou UK may remove or restrict a listing, Agent or ZeeLink participant where reasonably necessary to protect Guests, users, the Platform, ZeeLink, payment flows, legal compliance or either Zeevou Entity’s reputation.
7.10 Where Zeevou UK makes a Sold-Out Nights, alternative availability, ZeeLink search or similar feature available, a direct booking website may display suitable ZeeLink Listings from other Hosts or Listing Owners when its own listings are unavailable or do not match a Guest’s search.
7.11 If a Guest books a ZeeLink Listing through this feature, the relevant Host or Listing Owner remains responsible for supplying the accommodation, fulfilling the booking and handling Guest claims, complaints, cancellations and refunds. The direct booking website owner may be treated as an Agent for attribution and commission purposes only.
7.12 Commission or introducer fee rates for Sold-Out Nights bookings may differ from rates for ZeeLink Listings actively promoted by an Agent. Zeevou UK may enable, disable, limit or change this feature, including its eligibility, matching, display and commission rules.
8. ZeeLink Payments, Commissions, Payouts, Refunds and Chargebacks
8.1 Payments relating to a ZeeLink booking may be processed through Stripe Connect or another Payment Provider selected by Zeevou UK. Payment processing is subject to the Payment Provider’s applicable terms, onboarding requirements and technical configuration.
8.2 The Host or Listing Owner is the supplier of the accommodation. Where the applicable Payment Provider configuration identifies the Host or Listing Owner as the merchant or business of record, the Host or Listing Owner will also act in that capacity for the Guest payment. The identity of the merchant or business of record will be determined by the applicable payment configuration and Guest-facing payment disclosures. Neither Zeevou Entity becomes the supplier of the accommodation merely because it facilitates or administers a payment.
8.3 Depending on the applicable Payment Provider configuration, amounts may be allocated or transferred between the Guest, Host or Listing Owner, Zeevou UK and an Agent. The Payment Provider may deduct or allocate ZeeLink Fees, Agent introducer fees, payment-processing fees, refunds, chargebacks, taxes and other adjustments. Responsibility for refunds, disputes, negative balances and processing fees will be determined by these Terms, the applicable payment configuration and the Payment Provider’s terms.
8.4 Zeevou UK operates and processes ZeeLink Transactions and may collect, receive, calculate or administer ZeeLink fees and commissions through its payment providers. These amounts are separate from subscription Access Fees payable to Zeevou Jersey. Where a ZeeLink Participant separately provides a payment method for ZeeLink Fees, it authorises Zeevou UK and its Payment Provider to save and use that payment method for the ZeeLink Fees and adjustments expressly described in these Terms.
8.5 The Listing Owner is responsible for ensuring that payout settings, bank details, tax information, seller information and payment instructions are accurate and kept up to date. Neither Zeevou Entity is responsible for losses, delays or failed payouts caused by inaccurate or outdated information provided through the Platform.
8.6 A Listing Owner may specify a net amount that it wishes to receive where that functionality is available. Zeevou UK and approved Agents may apply disclosed commissions, mark-ups, payment-processing fees or other permitted charges to determine the total price presented to the Guest. All mandatory charges must be displayed in accordance with applicable law before the Guest completes the booking.
8.7 Agent introducer fees apply only where a booking is validly attributed to an Agent under Zeevou UK’s attribution rules. Fees may be reduced, withheld, reversed or cancelled where there is a cancellation, refund, chargeback, payment failure, fraud, misuse, attribution error or breach of these Terms.
8.8 Zeevou UK may calculate and pay Agent introducer fees monthly or at another interval communicated through the Platform. Zeevou UK may delay, withhold, adjust or reverse payments where reasonably necessary.
8.9 Refunds, cancellations, Guest disputes and chargebacks relating to the accommodation are the responsibility of the Listing Owner, except to the extent caused by a breach of these Terms by Zeevou UK. Where Zeevou UK or the Payment Provider incurs or funds a refund, chargeback, dispute fee, negative balance or other adjustment attributable to a ZeeLink booking, Zeevou UK may deduct or recover that amount from current or future amounts payable to the relevant Listing Owner, Host, Agent or other responsible ZeeLink Participant.
8.10 Listing Owners, Hosts, Agents, property owners and other payees may be required to complete payment-provider onboarding, identity checks, tax checks, verification, sanctions screening and bank account validation. Payment services are subject to the applicable payment-provider terms.
8.11 Zeevou UK is not responsible for delays, restrictions, failed payouts, account holds, rejected payments, verification failures or other issues caused by a third-party payment provider, except to the extent caused by Zeevou UK’s breach of these Terms or failure to exercise reasonable skill and care.
Seller, Payee and Tax Identification
8.12 As a condition of participating in ZeeLink, receiving payouts or receiving introducer fees, Listing Owners, Hosts, Agents, property owners and other payees may be required to provide identity, ownership, tax residency, tax identification, bank account, seller, payee and transaction information requested by Zeevou UK or its payment providers.
8.13 Listing Owners and Hosts are responsible for maintaining accurate and up-to-date seller, payee, tax, ownership, payment and property records for each property or unit made available through ZeeLink.
8.14 Unless a valid seller declaration or other record accepted by Zeevou UK identifies another person or entity as the reportable seller, Zeevou UK may treat the relevant Listing Owner, Host or Subscriber organisation as the reportable seller, unless legally required to do otherwise. A seller declaration will not bind Zeevou UK where it is incomplete, inaccurate or inconsistent with applicable law.
8.15 Where a ZeeLink Participant identifies another person or organisation as a property owner, accommodation supplier, payee, beneficial owner or potential Seller, it confirms that the information is complete and accurate, that it has authority to provide it, and that the identified person has received all legally required privacy and reporting information. Providing this information does not necessarily mean that the identified person will be treated as the Seller or Reportable Seller.
8.16 Zeevou UK may collect, verify, retain, use and report seller, payee, tax, identity and transaction information where reasonably necessary for payment processing, fraud prevention, sanctions screening, tax reporting, legal compliance, audit purposes or payment-provider requirements.
8.17 If required information is not provided, cannot be verified or appears inaccurate, Zeevou UK may restrict ZeeLink participation, suspend payments, withhold introducer fees, remove listings from ZeeLink or take other reasonably necessary action.
8.18 Zeevou UK’s collection, verification or reporting of seller, payee, tax or transaction information does not constitute tax, legal, accounting or financial advice and does not affect each participant’s responsibility to comply with its own obligations.
8.19 Zeevou UK may determine the identity, residence, tax status and reportability of Sellers and may perform due diligence, verification and reporting required under applicable UK or international platform-reporting rules.
8.20 Zeevou UK may provide a Reportable Seller with a copy or summary of information that has been or will be reported to a tax authority and may require the Seller to review and correct that information within a stated period.
8.21 Each ZeeLink Participant must notify Zeevou UK promptly if any seller, property, identity, residence, ownership, payment or tax information becomes inaccurate or changes.
9. Intellectual Property, User Content and ZeeLink Content Licence
9.1 All rights, title and interest in the Platform, ZeeLink, Services, software, databases, features, designs, trademarks, logos, trade names, domain names, documentation and related materials (“Zeevou IP”) are owned by or licensed to one or more Zeevou Entities. No Zeevou IP is sold or transferred to you.
9.2 Subject to compliance with these Terms and payment of applicable fees, Zeevou Jersey grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Platform. Zeevou UK grants you a corresponding right to access and use ZeeLink where enabled.
9.3 You must not copy, modify, reverse engineer, decompile, attempt to extract source code from, remove proprietary notices from, or create derivative works based on Zeevou IP, except where permitted by law or these Terms.
9.4 You retain ownership of User Content. By making User Content available through the Platform or ZeeLink, you confirm that you have all rights, licences, permissions and consents required to use it and to allow the Zeevou Entities and approved ZeeLink participants to use it in accordance with these Terms.
9.5 You grant Zeevou Jersey a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, copy, process, display and otherwise use User Content as reasonably necessary to supply, support and improve the Subscription Services. Where User Content is made available through ZeeLink, you separately grant Zeevou UK a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, copy, adapt, display, publish, distribute and promote that User Content as reasonably necessary to operate, support and promote ZeeLink and generate bookings.
9.6 This licence includes the right to display and redistribute listing content, city-page content, location images and related materials through ZeeLink, including on direct booking websites, Agent websites, ZeeLink pages, supported booking channels and marketing pages.
9.7 You must not make content available where the relevant licence, permission or consent does not allow the uses described in these Terms. You are responsible for obtaining all required permissions from photographers, designers, property owners, brand owners and other third parties.
9.8 To the extent permitted by law, you waive, and must ensure that relevant authors agree not to assert, any moral or similar rights that would prevent the use of User Content as permitted by these Terms.
9.9 This licence ends when the relevant User Content is removed from the Platform or ZeeLink visibility is disabled, except where continued use or retention is reasonably necessary for existing bookings, legal obligations, payment records, disputes, backups or prior lawful uses.
9.10 The Relevant Zeevou Entity may remove, restrict or stop using User Content where it reasonably believes the content infringes third-party rights, breaches these Terms or applicable law, or creates legal or reputational risk.
9.11 Either Zeevou Entity may use suggestions, feedback or improvement ideas provided by you without restriction or obligation, unless otherwise agreed in writing.
9.12 If you believe content available through the Platform or ZeeLink infringes intellectual property rights, you should notify Zeevou with sufficient information to assess the concern. The Relevant Zeevou Entity may remove or disable access to the content where appropriate.
9.13 Subject to this clause, the Relevant Zeevou Entity may identify a Subscriber or ZeeLink Participant by its business or trading name and display its business logo in customer lists, presentations, websites, social media, sales materials and other marketing communications for the limited purpose of accurately stating that it uses or participates in the relevant Zeevou service.
9.14 Zeevou Jersey may identify a Subscriber as a customer of the Subscription Services. Zeevou UK may identify a ZeeLink Participant as a customer or participant of ZeeLink. Neither entity will describe a person or organisation as a customer of a service that it does not use.
9.15 The Subscriber or ZeeLink Participant grants the Relevant Zeevou Entity a non-exclusive, worldwide, royalty-free licence to use its business or trading name and logo for the purpose described above during the period in which it uses the relevant service. The Relevant Zeevou Entity must use the name and logo accurately and in accordance with any reasonable brand guidelines provided to it.
9.16 A Subscriber or ZeeLink Participant may opt out of future uses of its name or logo for marketing purposes at any time by contacting success@zeevou.com. Following an opt-out, the Relevant Zeevou Entity will stop making new uses and will remove the name or logo from digital materials within a reasonable period. Existing printed materials may continue to be used until exhausted.
9.17 Neither Zeevou Entity will publish a testimonial, endorsement, case study, personal name, photograph, quotation, revenue figure, booking information, performance result or other non-public information about a Subscriber or ZeeLink Participant without separate approval from an authorised representative.
10. Platform Changes, Availability, Data Handling and Third-Party Services
10.1 The Relevant Zeevou Entity may introduce new features, update existing functionality, modify or withdraw parts of the services it supplies, or change technical requirements where reasonably required. Where a change materially affects normal use of a paid feature, reasonable notice will be provided where practicable.
10.2 Each Zeevou Entity will use reasonable skill and care in providing its services but does not guarantee that the Platform or ZeeLink will be uninterrupted, error-free, available at all times or suitable for every individual business requirement.
10.3 The Relevant Zeevou Entity may apply maintenance windows, updates, usage limits, storage limits, rate limits or technical restrictions where reasonably necessary to operate, protect or improve its services. Notice of material planned interruptions will be provided where reasonably practicable.
10.4 Zeevou UK maintains, or arranges for the maintenance of, technical backup and recovery measures for the underlying Platform and ZeeLink systems, but no system is guaranteed to be error-free or loss-free. You are responsible for maintaining copies of your own data where appropriate. The Relevant Zeevou Entity is not liable for loss or corruption of data except to the extent caused by its breach of these Terms, wilful misconduct or failure to exercise reasonable skill and care.
10.5 Where you enable third-party applications, payment providers, booking channels, integrations, websites or services to connect with the Platform or ZeeLink, you authorise the Relevant Zeevou Entity to exchange data with those third parties as reasonably necessary to provide the requested functionality. Third-party services are subject to their own terms and policies.
10.6 Neither Zeevou Entity is responsible for the acts, omissions, availability, security, performance, data handling, fees, restrictions or failures of third-party services, except to the extent caused by that Zeevou Entity’s breach of these Terms or failure to exercise reasonable skill and care.
10.7 The Relevant Zeevou Entity and its authorised personnel may access the Account and relevant data where reasonably necessary to provide support, investigate or resolve technical issues, carry out KYC or compliance checks, prevent fraud or scams, manage disputes, maintain security or comply with law. Access will be limited to the relevant purpose and does not authorise Zeevou to act on behalf of the Subscriber unless specifically authorised or reasonably necessary for security, fraud prevention or legal compliance.
10.8 Where a Subscriber inputs or manages Guest, customer, booking, check-in, payment, owner or property data through the Platform or ZeeLink, the Subscriber is responsible for ensuring that it has the right to provide that data and for giving any required notices, obtaining permissions and responding to applicable rights requests.
10.9 Where either Zeevou Entity processes personal data on behalf of a Subscriber, that processing is governed by the applicable Data Processing Addendum. The Privacy Policy explains how each Zeevou Entity handles personal data where it acts as a controller.
10.10 Seller, payee, tax and transaction information relating to ZeeLink Transactions, payouts, introducer fees and related compliance matters is governed by the payment, payout and seller identification provisions of these Terms.
11. Warranties & User Acknowledgements
11.1 You confirm that you are authorised to use the Platform and, where applicable, ZeeLink, to create or manage an Account, to grant access to Invited Users and to comply with these Terms on behalf of yourself and any organisation you represent.
11.2 You are responsible for the equipment, internet connection, systems, security, permissions, licences, registrations, consents and legal compliance required for your use of the Platform and ZeeLink.
11.3 Neither Zeevou Entity is your accountant, solicitor, tax adviser, insurance adviser, broker, property manager, compliance consultant, travel provider or accommodation provider. Any financial, operational, pricing, reporting, tax, automation or compliance-related features are tools only and do not replace independent professional advice.
11.4 Except as expressly stated in these Terms and to the fullest extent permitted by law, neither Zeevou Entity guarantees that the Platform or ZeeLink will be uninterrupted, error-free or suitable for every individual business requirement.
12. Confidentiality
12.1 Each party to the relevant contract under these Terms may receive or access non-public information relating to another party, including business, technical, pricing, account, data, credential and product information that is confidential by nature or marked as confidential (“Confidential Information”).
12.2 Each party must protect the other party’s Confidential Information using reasonable care and must not disclose it except where reasonably required to provide or use the Platform, ZeeLink or the Services, receive professional advice, comply with law, or with the disclosing party’s consent.
12.3 Confidential Information may be shared with employees, contractors, affiliates, advisers, auditors, payment providers and service providers who need to know it and are subject to confidentiality obligations.
12.4 Confidentiality obligations do not apply to information that is or becomes public without breach of these Terms, was already lawfully known, is lawfully received from a third party, or is independently developed without use of the Confidential Information.
12.5 Confidentiality obligations continue after termination of these Terms.
13. Indemnity
13.1 The Subscriber agrees to indemnify the Relevant Zeevou Entity against claims, losses, liabilities, damages, costs and reasonable legal fees arising from:
- breach of these Terms by the Subscriber or its Invited Users;
- misuse of the Platform, Services, ZeeLink or Agent Programme;
- User Content, listings, images, descriptions, pricing, policies or other materials provided by or on behalf of the Subscriber;
- infringement or alleged infringement of third-party rights caused by User Content or the Subscriber’s use of the Platform;
- Guest, Customer, property owner, Agent, supplier or third-party claims arising from the Subscriber’s listings, bookings, accommodation services, guest terms, refunds, cancellations, communications, taxes, legal compliance or use of the Platform.
13.2 This indemnity does not apply to the extent that the claim or loss was caused by the Relevant Zeevou Entity’s breach of these Terms, negligence or wilful misconduct.
13.3 The Relevant Zeevou Entity will use reasonable efforts to notify the Subscriber of an indemnified claim and may require reasonable assistance. The Subscriber must not settle a claim in a way that admits fault by or imposes obligations on a Zeevou Entity without its prior written consent.
14. Business Use & Limitation of Liability
14.1 The Platform and ZeeLink are intended for business and professional use. By creating an Account or using either service, you confirm that you are acting for business or professional purposes and not as a consumer, unless the Relevant Zeevou Entity agrees otherwise in writing.
14.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any liability that cannot be limited or excluded under applicable law.
14.3 Subject to clause 14.2, neither Zeevou Entity is liable for:
- indirect, special, incidental, consequential or punitive losses;
- loss of profit, revenue, business, contracts, opportunity, goodwill, anticipated savings or reputation;
- loss or corruption of data, except to the extent caused by the Relevant Zeevou Entity’s breach of these Terms or failure to exercise reasonable skill and care;
- losses caused by third-party applications, payment providers, booking channels, integrations or services outside its reasonable control;
- losses caused by inaccurate, incomplete or unlawful User Content, listings, pricing, availability, property information, Guest information or payment settings provided by or on behalf of the Subscriber;
- non-performance or delay caused by events outside its reasonable control.
14.4 Subject to clause 14.2, each Zeevou Entity’s total aggregate liability for claims arising from the services it supplies in any 12-month period will not exceed the greater of:
- the total fees paid to or retained by that Zeevou Entity for those services during that period; or
- £100.
Guest booking amounts, Host payouts and other funds processed on behalf of third parties are not fees for the purpose of this clause.
14.5 The limitations and exclusions in this section apply to the fullest extent permitted by law, whether the claim arises in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution or otherwise.
15. Termination
15.1 These Terms remain in effect in relation to the relevant services until terminated in accordance with this section.
15.2 A monthly subscription may be cancelled at any time through the account settings within the Platform or by following any other cancellation process made available by Zeevou Jersey. Cancellation takes effect at the end of the current monthly billing period. The Subscriber remains responsible for all fees due up to the effective cancellation date.
15.3 An Annual Plan is a twelve-month minimum commitment. Where an Annual Plan is paid monthly, cancellation stops renewal at the end of the annual term but does not remove the Subscriber’s obligation to pay the remaining instalments for the annual commitment, unless cancellation occurs during the 30-day money-back guarantee period or Zeevou Jersey agrees otherwise in writing.
15.4 Subscriptions renew automatically at the end of the applicable subscription term unless cancelled in accordance with these Terms. For Annual Plans, the Subscriber must cancel at least 30 days before the renewal date to avoid renewal for a further term.
15.5 The Relevant Zeevou Entity may suspend, restrict or terminate access to the services it supplies, in whole or in part, where:
- fees remain unpaid;
- there is a material breach of these Terms and the breach is not remedied within 14 days after notice;
- the breach is serious, cannot be remedied, or creates legal, security, payment, fraud, operational or reputational risk;
- continued access would breach applicable law, regulation, payment-provider requirements, sanctions requirements or security requirements;
- required identity, seller, payee, tax, compliance or verification information is not provided or cannot be verified; or
- the Relevant Zeevou Entity discontinues the Platform, ZeeLink, a material feature or the relevant service, in which case it will provide reasonable notice where practicable.
15.6 The Relevant Zeevou Entity may suspend or restrict access immediately while investigating suspected misuse, unauthorised access, fraud, security concerns, payment issues, legal compliance concerns or breach of these Terms.
15.7 A Subscriber may stop participating in ZeeLink through the available Platform settings or another process made available by Zeevou UK. Ending ZeeLink participation does not cancel the Subscriber’s subscription and does not affect existing bookings, pending transactions, accrued fees or commissions, refunds, chargebacks, payment adjustments or other obligations arising before participation ends.
15.8 Upon termination or expiry of the relevant services:
- the Subscriber’s access to those services will end at the end of the applicable billing period or immediately if terminated for breach, legal, security, payment or compliance reasons;
- all outstanding amounts relating to those services become due;
- the Subscriber must stop using the relevant services and Zeevou materials except as otherwise permitted by these Terms; and
- the Relevant Zeevou Entity may retain or delete relevant account data in accordance with these Terms, applicable law, backup processes, legal retention requirements and applicable data processing terms.
15.9 Any clauses that by their nature should survive termination will continue, including clauses relating to fees, payment obligations, intellectual property, User Content licences, confidentiality, data protection, seller and tax reporting, indemnity, limitation of liability, dispute resolution, governing law and accrued rights.
16. Governing Law & General Provisions
16.1 These Terms and each contract entered into under them are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms, except where mandatory law requires otherwise.
16.2 If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply. The invalid, unlawful or unenforceable part will be treated as modified to the minimum extent necessary to make it valid, lawful and enforceable, where permitted by law.
16.3 If a party does not enforce a right under these Terms, or delays in enforcing it, that does not prevent that party from enforcing the same or any other right later.
16.4 The Subscriber may not transfer, assign or otherwise deal with its rights or obligations under these Terms without the prior written consent of the Relevant Zeevou Entity. Either Zeevou Entity may transfer or assign its rights or obligations where reasonably necessary for business operations, including restructuring, merger, acquisition, sale of assets, financing or transfer of services, provided this does not materially reduce the Subscriber’s rights under these Terms.
16.5 Either Zeevou Entity may provide notices relating to its services by email, through the Platform, through the Account dashboard or by another reasonable method. Notices sent to the email address associated with the Account will be treated as received when sent, unless the sender receives a delivery failure notice.
16.6 These Terms, together with the documents expressly incorporated into them, form two legally separate agreements where both services are used:
- an agreement between Zeevou Jersey and the Subscriber for the Subscription Services; and
- an agreement between Zeevou UK and each relevant ZeeLink Participant for the ZeeLink Services.
Acceptance, suspension, termination, breach or expiry of one agreement does not automatically affect the other, except where continued performance is technically impossible, legally prohibited or expressly stated in these Terms.
17. Contact Information
If you have questions about these Terms or need assistance, you can contact us at:
For Platform subscriptions and general account matters:
support@zeevou.com
For ZeeLink, Agent and Network transaction matters:
Zeevou Ltd
66 Paul Street
London
England
EC2A 4NA
Email: info@zeevou.com
Zeevou Data Processing Addendum
This Data Processing Addendum (“DPA”) forms part of the Zeevou Terms of Service or any other agreement between Zeevou and the Subscriber governing access to and use of the Zeevou Platform (“Agreement”).This DPA applies where Zeevou processes Subscriber Personal Data on behalf of the Subscriber in connection with the Platform. If there is a conflict between this DPA and the Agreement in relation to the processing of Subscriber Personal Data, this DPA will prevail.
1. Definitions
In this DPA:
Applicable Data Protection Law means all data protection and privacy laws that apply to the processing of Subscriber Personal Data under this DPA, including, where applicable, the UK GDPR, the Data Protection Act 2018, the EU GDPR, and any related laws or regulations.
Controller, Processor, Data Subject, Personal Data, Personal Data Breach, Processing, Special Category Data and Supervisory Authority have the meanings given to them under Applicable Data Protection Law.
EU GDPR means Regulation (EU) 2016/679.
Restricted Transfer means a transfer of Personal Data to a country or recipient that requires additional transfer safeguards under Applicable Data Protection Law.
Subscriber Personal Data means Personal Data that Zeevou processes on behalf of the Subscriber as Processor in connection with providing the Platform and Services.
UK GDPR means the UK version of the General Data Protection Regulation as it forms part of the laws of England and Wales, Scotland and Northern Ireland.
2. Roles of the Parties
2.1 For Subscriber Personal Data, the Subscriber is the Controller and Zeevou is the Processor, unless the parties expressly agree otherwise in writing.
2.2 The Subscriber is responsible for determining the purposes and lawful basis for processing Subscriber Personal Data, providing all required notices, obtaining any required consents, responding to Data Subject requests where applicable, and ensuring that the Subscriber Personal Data is collected and provided to Zeevou lawfully.
2.3 Zeevou may process certain Personal Data as an independent Controller, including Personal Data processed for account administration, billing, fraud prevention, platform security, tax reporting, legal compliance, product analytics, marketing to business contacts, and management of Zeevou’s own legal obligations. That processing is not governed by this DPA and is described in Zeevou’s Privacy Policy.
2.4 Where Zeevou processes Personal Data for seller identification, payment verification, DAC7, UK digital platform reporting, sanctions screening, fraud prevention, or compliance with legal obligations, Zeevou may act as an independent Controller to the extent Zeevou determines the purposes and means of that processing.
3. Details of Processing
3.1 The subject matter, duration, nature and purpose of the processing, types of Personal Data and categories of Data Subjects are set out in Schedule 1.
3.2 The Subscriber’s instructions to Zeevou are to process Subscriber Personal Data as necessary to provide, secure, support and improve the Platform and Services, to comply with the Agreement, and to follow any lawful written instructions provided by the Subscriber through the Platform or agreed support channels.
4. Processing Instructions
4.1 Zeevou will process Subscriber Personal Data only on the Subscriber’s documented instructions, including as set out in the Agreement, this DPA, the Platform settings, and the Subscriber’s use of the Platform, unless Zeevou is required to process Subscriber Personal Data by applicable law.
4.2 If Zeevou is required by law to process Subscriber Personal Data other than on the Subscriber’s instructions, Zeevou will inform the Subscriber before doing so unless the law prohibits Zeevou from providing that information.
4.3 Zeevou will inform the Subscriber if, in Zeevou’s reasonable opinion, an instruction infringes Applicable Data Protection Law. Zeevou may suspend compliance with that instruction until it is confirmed, modified or withdrawn.
5. Confidentiality
5.1 Zeevou will ensure that persons authorised to process Subscriber Personal Data are subject to appropriate confidentiality obligations or are under an appropriate statutory duty of confidentiality.
5.2 Zeevou will limit access to Subscriber Personal Data to personnel, contractors and subprocessors who need access for the purposes of providing, supporting, securing or improving the Platform or complying with legal obligations.
6. Security Measures
6.1 Zeevou will implement appropriate technical and organisational measures designed to protect Subscriber Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure.
6.2 The measures will take into account the state of the art, implementation costs, the nature, scope, context and purposes of processing, and the risk to Data Subjects.
6.3 The technical and organisational measures may include, as appropriate:
- access controls and authentication;
- role-based access permissions;
- encryption or other protective measures for data in transit and at rest where appropriate;
- backup and recovery measures;
- logging, monitoring and security testing;
- measures to maintain confidentiality, integrity, availability and resilience of systems;
- procedures for identifying, investigating and responding to security incidents;
- internal policies and training relating to data security and confidentiality.
7. Subprocessors
7.1 The Subscriber gives Zeevou general authorisation to appoint subprocessors to process Subscriber Personal Data where necessary to provide, support, secure or improve the Platform and Services.
7.2 Zeevou will ensure that each subprocessor is subject to written terms that impose data protection obligations that are materially equivalent to those imposed on Zeevou under this DPA, to the extent applicable to the services provided by the subprocessor.
7.3 Zeevou remains responsible for the performance of its subprocessors’ obligations in relation to Subscriber Personal Data, except to the extent that loss or damage is caused by the Subscriber’s instructions, configuration, use of the Platform, or use of third-party services enabled by the Subscriber.
7.4 Zeevou will make available information about its subprocessors by providing such information on request.
7.5 Zeevou may update its subprocessors from time to time. Where required by Applicable Data Protection Law, Zeevou will provide notice of material changes to subprocessors and allow the Subscriber a reasonable opportunity to object on reasonable data protection grounds.
7.6 If the Subscriber objects to a new subprocessor on reasonable data protection grounds, Zeevou will use reasonable efforts to address the objection. If the objection cannot reasonably be resolved, the Subscriber may stop using the affected feature or terminate the affected Services, and Zeevou will refund any prepaid unused fees for the terminated affected Services where appropriate.
8. Data Subject Requests
8.1 Taking into account the nature of the processing, Zeevou will provide reasonable assistance to the Subscriber, where required by Applicable Data Protection Law, to enable the Subscriber to respond to requests from Data Subjects exercising their rights.
8.2 If Zeevou receives a request from a Data Subject relating to Subscriber Personal Data, Zeevou may refer the request to the Subscriber unless Zeevou is legally required to respond directly.
8.3 The Subscriber is responsible for responding to Data Subject requests where the Subscriber acts as Controller.
9. Personal Data Breaches
9.1 Zeevou will notify the Subscriber without undue delay after becoming aware of a Personal Data Breach affecting Subscriber Personal Data.
9.2 Zeevou’s notice will, where available and appropriate, include information to help the Subscriber meet its own notification obligations under Applicable Data Protection Law.
9.3 Zeevou will take reasonable steps to investigate, mitigate and remediate a Personal Data Breach affecting Subscriber Personal Data.
9.4 Zeevou’s notification of or response to a Personal Data Breach is not an admission of fault or liability.
10. Assistance with Compliance
10.1 Taking into account the nature of the processing and information available to Zeevou, Zeevou will provide reasonable assistance to the Subscriber where required by Applicable Data Protection Law in relation to:
- security of processing;
- Personal Data Breach notifications;
- data protection impact assessments;
- prior consultation with Supervisory Authorities; and
- responses to Data Subject requests.
10.2 Zeevou may charge a reasonable fee for assistance where the request is excessive, repetitive, outside the ordinary operation of the Platform, or requires material additional work, unless Applicable Data Protection Law requires otherwise.
11. Return and Deletion
11.1 During the term of the Agreement, the Subscriber may export or delete certain Subscriber Personal Data using available Platform functionality.
11.2 Following termination or expiry of the Agreement, Zeevou will delete or return Subscriber Personal Data in accordance with the Agreement, the Platform functionality, backup processes, legal retention requirements, and Zeevou’s standard data retention procedures.
11.3 Zeevou may retain Subscriber Personal Data where required or permitted by applicable law, including for legal claims, audit records, tax records, payment records, fraud prevention, security, compliance, dispute handling, backup retention, or regulatory obligations.
11.4 Backup copies may remain in Zeevou’s backup systems for a limited period until overwritten or deleted in accordance with Zeevou’s standard backup cycle, provided they remain protected in accordance with this DPA.
12. Audit and Information Rights
12.1 Zeevou will make available information reasonably necessary to demonstrate compliance with this DPA and Applicable Data Protection Law, subject to confidentiality, security, legal privilege, commercial sensitivity and third-party confidentiality obligations.
12.2 The Subscriber may request reasonable additional information where required to verify Zeevou’s compliance with this DPA.
12.3 Any audit or inspection must be limited to what is reasonably necessary, must be conducted during normal business hours, must not unreasonably disrupt Zeevou’s business, systems or security, and must be subject to reasonable confidentiality and security requirements.
12.4 Zeevou may satisfy audit requests by providing security summaries, certifications, policies, independent audit reports, questionnaire responses, or other reasonable evidence of compliance.
13. International Transfers
13.1 Zeevou may process Subscriber Personal Data in the United States of America, United Kingdom, the European Economic Area, Jersey, and other locations where Zeevou, its affiliates, personnel or subprocessors operate, subject to Applicable Data Protection Law.
13.2 Zeevou will not make a Restricted Transfer of Subscriber Personal Data unless a valid transfer mechanism is in place, such as:
- an adequacy decision or adequacy regulation;
- the applicable EU standard contractual clauses;
- the UK International Data Transfer Agreement;
- the UK Addendum to the EU standard contractual clauses; or
- another lawful transfer mechanism under Applicable Data Protection Law.
13.3 Where the EU standard contractual clauses are required for a Restricted Transfer from the EEA to a non-adequate country, the parties agree that the appropriate module will apply, usually Module Two for controller-to-processor transfers, unless another module is more appropriate.
13.4 Where the UK Addendum or UK International Data Transfer Agreement is required for a Restricted Transfer from the United Kingdom, the parties agree that the applicable UK transfer terms will apply to that Restricted Transfer.
13.5 If a transfer mechanism is invalidated, amended, replaced, or becomes insufficient under Applicable Data Protection Law, the parties will cooperate in good faith to implement an alternative lawful transfer mechanism.
14. Subscriber Responsibilities
14.1 The Subscriber must ensure that:
- Subscriber Personal Data has been collected and provided to Zeevou lawfully;
- the Subscriber has a valid lawful basis for processing and for instructing Zeevou to process Subscriber Personal Data;
- all required notices have been provided to Data Subjects;
- any required consents or permissions have been obtained;
- the Subscriber’s instructions comply with Applicable Data Protection Law;
- the Subscriber does not upload unnecessary, excessive or unlawful Personal Data to the Platform;
- the Subscriber keeps account permissions, users and access rights accurate and up to date.
14.2 The Platform is not intended for processing Special Category Data or criminal offence data unless Zeevou expressly agrees otherwise in writing or the relevant feature is specifically designed for that purpose. The Subscriber must not upload Special Category Data or criminal offence data unless it has a lawful basis to do so and the processing is permitted by Applicable Data Protection Law.
15. Liability
15.1 Liability arising under this DPA is subject to the limitations and exclusions of liability in the Agreement, unless Applicable Data Protection Law requires otherwise.
15.2 Nothing in this DPA limits either party’s liability to the extent such limitation is prohibited by Applicable Data Protection Law.
16. Term and Termination
16.1 This DPA begins when Zeevou first processes Subscriber Personal Data on behalf of the Subscriber and continues for as long as Zeevou processes Subscriber Personal Data on behalf of the Subscriber.
16.2 Termination or expiry of the Agreement will also terminate this DPA, except for provisions that by their nature should continue, including confidentiality, deletion, retention, audit, international transfer and liability provisions.
17. Changes to this DPA
17.1 Zeevou may update this DPA from time to time where reasonably necessary to reflect changes in Applicable Data Protection Law, Platform functionality, subprocessors, transfer mechanisms, security practices or business operations.
17.2 Zeevou will provide notice of material changes where required by the Agreement or Applicable Data Protection Law.
Schedule 1: Processing Details
1. Subject Matter of Processing
Provision, operation, support, maintenance, security, improvement and administration of the Zeevou Platform and Services, including property management, listing management, booking management, guest communications, Network functionality, Agent functionality, direct booking websites, integrations, reporting, support and related services.
2. Duration of Processing
For the term of the Agreement and for any period after termination or expiry during which Zeevou processes Subscriber Personal Data in accordance with the Agreement, this DPA, backup processes, legal retention requirements, dispute handling, payment records, audit requirements or applicable law.
3. Nature and Purpose of Processing
Zeevou may process Subscriber Personal Data for the following purposes:
- providing access to and use of the Platform;
- creating, managing and supporting Subscriber accounts;
- enabling property, unit, owner, Guest, Customer and booking management;
- enabling direct booking websites, Network listings, Agent websites and supported distribution channels;
- facilitating communications between Subscribers, Invited Users, Guests, Customers, Agents, owners and service providers;
- enabling integrations with third-party applications, booking channels, payment providers and communication tools;
- providing support, troubleshooting, migration, account assistance and technical help;
- securing, monitoring, maintaining and improving the Platform;
- preventing fraud, misuse, unauthorised access and security incidents;
- enabling reporting, analytics, audit logs and operational records;
- complying with legal, payment-provider, tax, seller-identification and regulatory obligations where applicable.
4. Categories of Data Subjects
Subscriber Personal Data may relate to:
- Subscribers;
- Invited Users;
- Hosts and Listing Owners;
- Agents and Ambassadors;
- Guests, Customers, travellers, occupiers and booking leads;
- property owners and landlords;
- employees, contractors, representatives and service providers of Subscribers;
- emergency contacts or other individuals whose details are entered into the Platform by or on behalf of the Subscriber.
5. Types of Personal Data
Subscriber Personal Data may include:
- names, titles and contact details;
- account details, usernames, roles, permissions and user identifiers;
- booking, enquiry, stay, check-in and check-out details;
- Guest, Customer, lead and communication details;
- property, owner, landlord and listing-related information;
- payment, payout, invoice, tax, transaction and billing-related information;
- identification, verification, seller and tax information where required for compliance or payment purposes;
- communication content, messages, notes, support requests and operational records;
- documents, images, signatures or files uploaded by or on behalf of the Subscriber;
- technical data such as IP addresses, device information, log data, usage data and security records;
- any other Personal Data submitted to the Platform by or on behalf of the Subscriber.
6. Special Category Data
The Platform is not intended for routine processing of Special Category Data. The Subscriber should not submit Special Category Data unless it is necessary, lawful, and permitted under Applicable Data Protection Law. If Special Category Data is submitted, it will be processed only as necessary to provide the Platform and Services in accordance with the Subscriber’s instructions and this DPA.
7. Categories of Recipients
Subscriber Personal Data may be disclosed to or accessed by the following categories of recipients where necessary:
- Zeevou personnel and authorised contractors;
- Zeevou affiliates or group companies;
- hosting, infrastructure, storage and security providers;
- customer support, communication and messaging providers;
- payment providers and financial service providers;
- booking channels, integration partners and third-party applications enabled by the Subscriber;
- professional advisers, auditors and insurers;
- regulators, tax authorities, courts, law enforcement or competent authorities where required by law;
- subprocessors appointed in accordance with this DPA.
8. Technical and Organisational Measures
Zeevou will maintain appropriate technical and organisational measures designed to protect Subscriber Personal Data, which may include:
- access controls and permission management;
- authentication and account security controls;
- encryption or protective measures for data in transit and at rest where appropriate;
- backups and recovery measures;
- logging and monitoring;
- internal confidentiality obligations;
- security incident response processes;
- vulnerability management and system maintenance;
- data minimisation and access limitation where appropriate;
- subprocessor due diligence and contractual controls.
Schedule 2: Subprocessors
Zeevou can make its subprocessor list available upon request.
The list includes relevant:
- hosting and infrastructure providers;
- cloud storage providers;
- payment providers;
- customer support providers;
- email, SMS, messaging and communication providers;
- analytics, monitoring and security providers;
- booking channel and integration providers;
- document, identity verification, tax reporting or compliance providers.
Schedule 3: International Transfer Terms
Where required for a Restricted Transfer, the parties agree that the applicable transfer mechanism will apply, including the EU standard contractual clauses, the UK International Data Transfer Agreement, or the UK Addendum to the EU standard contractual clauses.
For EEA controller-to-processor Restricted Transfers, the parties intend that Module Two of the EU standard contractual clauses will apply unless another module is more appropriate.
For UK Restricted Transfers, the parties intend that the UK Addendum or UK International Data Transfer Agreement will apply as appropriate.
The parties may complete or update the relevant transfer schedules, tables, annexes or appendices as required to give effect to the applicable transfer mechanism.
Zeevou Data Processing Addendum
This Data Processing Addendum (“DPA”) forms part of the Zeevou Terms of Service or any other agreement between Zeevou and the Subscriber governing access to and use of the Zeevou Platform (“Agreement”).
This DPA applies where Zeevou processes Subscriber Personal Data on behalf of the Subscriber in connection with the Platform. If there is a conflict between this DPA and the Agreement in relation to the processing of Subscriber Personal Data, this DPA will prevail.
1. Definitions
In this DPA:
Applicable Data Protection Law means all data protection and privacy laws that apply to the processing of Subscriber Personal Data under this DPA, including, where applicable, the UK GDPR, the Data Protection Act 2018, the EU GDPR, and any related laws or regulations.
Controller, Processor, Data Subject, Personal Data, Personal Data Breach, Processing, Special Category Data and Supervisory Authority have the meanings given to them under Applicable Data Protection Law.
EU GDPR means Regulation (EU) 2016/679.
Restricted Transfer means a transfer of Personal Data to a country or recipient that requires additional transfer safeguards under Applicable Data Protection Law.
Subscriber Personal Data means Personal Data that Zeevou processes on behalf of the Subscriber as Processor in connection with providing the Platform and Services.
UK GDPR means the UK version of the General Data Protection Regulation as it forms part of the laws of England and Wales, Scotland and Northern Ireland.
2. Roles of the Parties
2.1 For Subscriber Personal Data, the Subscriber is the Controller and Zeevou is the Processor, unless the parties expressly agree otherwise in writing.
2.2 The Subscriber is responsible for determining the purposes and lawful basis for processing Subscriber Personal Data, providing all required notices, obtaining any required consents, responding to Data Subject requests where applicable, and ensuring that the Subscriber Personal Data is collected and provided to Zeevou lawfully.
2.3 Zeevou may process certain Personal Data as an independent Controller, including Personal Data processed for account administration, billing, fraud prevention, platform security, tax reporting, legal compliance, product analytics, marketing to business contacts, and management of Zeevou’s own legal obligations. That processing is not governed by this DPA and is described in Zeevou’s Privacy Policy.
2.4 Where Zeevou processes Personal Data for seller identification, payment verification, DAC7, UK digital platform reporting, sanctions screening, fraud prevention, or compliance with legal obligations, Zeevou may act as an independent Controller to the extent Zeevou determines the purposes and means of that processing.
3. Details of Processing
3.1 The subject matter, duration, nature and purpose of the processing, types of Personal Data and categories of Data Subjects are set out in Schedule 1.
3.2 The Subscriber’s instructions to Zeevou are to process Subscriber Personal Data as necessary to provide, secure, support and improve the Platform and Services, to comply with the Agreement, and to follow any lawful written instructions provided by the Subscriber through the Platform or agreed support channels.
4. Processing Instructions
4.1 Zeevou will process Subscriber Personal Data only on the Subscriber’s documented instructions, including as set out in the Agreement, this DPA, the Platform settings, and the Subscriber’s use of the Platform, unless Zeevou is required to process Subscriber Personal Data by applicable law.
4.2 If Zeevou is required by law to process Subscriber Personal Data other than on the Subscriber’s instructions, Zeevou will inform the Subscriber before doing so unless the law prohibits Zeevou from providing that information.
4.3 Zeevou will inform the Subscriber if, in Zeevou’s reasonable opinion, an instruction infringes Applicable Data Protection Law. Zeevou may suspend compliance with that instruction until it is confirmed, modified or withdrawn.
5. Confidentiality
5.1 Zeevou will ensure that persons authorised to process Subscriber Personal Data are subject to appropriate confidentiality obligations or are under an appropriate statutory duty of confidentiality.
5.2 Zeevou will limit access to Subscriber Personal Data to personnel, contractors and subprocessors who need access for the purposes of providing, supporting, securing or improving the Platform or complying with legal obligations.
6. Security Measures
6.1 Zeevou will implement appropriate technical and organisational measures designed to protect Subscriber Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure.
6.2 The measures will take into account the state of the art, implementation costs, the nature, scope, context and purposes of processing, and the risk to Data Subjects.
6.3 The technical and organisational measures may include, as appropriate:
- access controls and authentication;
- role-based access permissions;
- encryption or other protective measures for data in transit and at rest where appropriate;
- backup and recovery measures;
- logging, monitoring and security testing;
- measures to maintain confidentiality, integrity, availability and resilience of systems;
- procedures for identifying, investigating and responding to security incidents;
- internal policies and training relating to data security and confidentiality.
7. Subprocessors
7.1 The Subscriber gives Zeevou general authorisation to appoint subprocessors to process Subscriber Personal Data where necessary to provide, support, secure or improve the Platform and Services.
7.2 Zeevou will ensure that each subprocessor is subject to written terms that impose data protection obligations that are materially equivalent to those imposed on Zeevou under this DPA, to the extent applicable to the services provided by the subprocessor.
7.3 Zeevou remains responsible for the performance of its subprocessors’ obligations in relation to Subscriber Personal Data, except to the extent that loss or damage is caused by the Subscriber’s instructions, configuration, use of the Platform, or use of third-party services enabled by the Subscriber.
7.4 Zeevou will make available information about its subprocessors by providing such information on request.
7.5 Zeevou may update its subprocessors from time to time. Where required by Applicable Data Protection Law, Zeevou will provide notice of material changes to subprocessors and allow the Subscriber a reasonable opportunity to object on reasonable data protection grounds.
7.6 If the Subscriber objects to a new subprocessor on reasonable data protection grounds, Zeevou will use reasonable efforts to address the objection. If the objection cannot reasonably be resolved, the Subscriber may stop using the affected feature or terminate the affected Services, and Zeevou will refund any prepaid unused fees for the terminated affected Services where appropriate.
8. Data Subject Requests
8.1 Taking into account the nature of the processing, Zeevou will provide reasonable assistance to the Subscriber, where required by Applicable Data Protection Law, to enable the Subscriber to respond to requests from Data Subjects exercising their rights.
8.2 If Zeevou receives a request from a Data Subject relating to Subscriber Personal Data, Zeevou may refer the request to the Subscriber unless Zeevou is legally required to respond directly.
8.3 The Subscriber is responsible for responding to Data Subject requests where the Subscriber acts as Controller.
9. Personal Data Breaches
9.1 Zeevou will notify the Subscriber without undue delay after becoming aware of a Personal Data Breach affecting Subscriber Personal Data.
9.2 Zeevou’s notice will, where available and appropriate, include information to help the Subscriber meet its own notification obligations under Applicable Data Protection Law.
9.3 Zeevou will take reasonable steps to investigate, mitigate and remediate a Personal Data Breach affecting Subscriber Personal Data.
9.4 Zeevou’s notification of or response to a Personal Data Breach is not an admission of fault or liability.
10. Assistance with Compliance
10.1 Taking into account the nature of the processing and information available to Zeevou, Zeevou will provide reasonable assistance to the Subscriber where required by Applicable Data Protection Law in relation to:
- security of processing;
- Personal Data Breach notifications;
- data protection impact assessments;
- prior consultation with Supervisory Authorities; and
- responses to Data Subject requests.
10.2 Zeevou may charge a reasonable fee for assistance where the request is excessive, repetitive, outside the ordinary operation of the Platform, or requires material additional work, unless Applicable Data Protection Law requires otherwise.
11. Return and Deletion
11.1 During the term of the Agreement, the Subscriber may export or delete certain Subscriber Personal Data using available Platform functionality.
11.2 Following termination or expiry of the Agreement, Zeevou will delete or return Subscriber Personal Data in accordance with the Agreement, the Platform functionality, backup processes, legal retention requirements, and Zeevou’s standard data retention procedures.
11.3 Zeevou may retain Subscriber Personal Data where required or permitted by applicable law, including for legal claims, audit records, tax records, payment records, fraud prevention, security, compliance, dispute handling, backup retention, or regulatory obligations.
11.4 Backup copies may remain in Zeevou’s backup systems for a limited period until overwritten or deleted in accordance with Zeevou’s standard backup cycle, provided they remain protected in accordance with this DPA.
12. Audit and Information Rights
12.1 Zeevou will make available information reasonably necessary to demonstrate compliance with this DPA and Applicable Data Protection Law, subject to confidentiality, security, legal privilege, commercial sensitivity and third-party confidentiality obligations.
12.2 The Subscriber may request reasonable additional information where required to verify Zeevou’s compliance with this DPA.
12.3 Any audit or inspection must be limited to what is reasonably necessary, must be conducted during normal business hours, must not unreasonably disrupt Zeevou’s business, systems or security, and must be subject to reasonable confidentiality and security requirements.
12.4 Zeevou may satisfy audit requests by providing security summaries, certifications, policies, independent audit reports, questionnaire responses, or other reasonable evidence of compliance.
13. International Transfers
13.1 Zeevou may process Subscriber Personal Data in the United States of America, United Kingdom, the European Economic Area, Jersey, and other locations where Zeevou, its affiliates, personnel or subprocessors operate, subject to Applicable Data Protection Law.
13.2 Zeevou will not make a Restricted Transfer of Subscriber Personal Data unless a valid transfer mechanism is in place, such as:
- an adequacy decision or adequacy regulation;
- the applicable EU standard contractual clauses;
- the UK International Data Transfer Agreement;
- the UK Addendum to the EU standard contractual clauses; or
- another lawful transfer mechanism under Applicable Data Protection Law.
13.3 Where the EU standard contractual clauses are required for a Restricted Transfer from the EEA to a non-adequate country, the parties agree that the appropriate module will apply, usually Module Two for controller-to-processor transfers, unless another module is more appropriate.
13.4 Where the UK Addendum or UK International Data Transfer Agreement is required for a Restricted Transfer from the United Kingdom, the parties agree that the applicable UK transfer terms will apply to that Restricted Transfer.
13.5 If a transfer mechanism is invalidated, amended, replaced, or becomes insufficient under Applicable Data Protection Law, the parties will cooperate in good faith to implement an alternative lawful transfer mechanism.
14. Subscriber Responsibilities
14.1 The Subscriber must ensure that:
- Subscriber Personal Data has been collected and provided to Zeevou lawfully;
- the Subscriber has a valid lawful basis for processing and for instructing Zeevou to process Subscriber Personal Data;
- all required notices have been provided to Data Subjects;
- any required consents or permissions have been obtained;
- the Subscriber’s instructions comply with Applicable Data Protection Law;
- the Subscriber does not upload unnecessary, excessive or unlawful Personal Data to the Platform;
- the Subscriber keeps account permissions, users and access rights accurate and up to date.
14.2 The Platform is not intended for processing Special Category Data or criminal offence data unless Zeevou expressly agrees otherwise in writing or the relevant feature is specifically designed for that purpose. The Subscriber must not upload Special Category Data or criminal offence data unless it has a lawful basis to do so and the processing is permitted by Applicable Data Protection Law.
15. Liability
15.1 Liability arising under this DPA is subject to the limitations and exclusions of liability in the Agreement, unless Applicable Data Protection Law requires otherwise.
15.2 Nothing in this DPA limits either party’s liability to the extent such limitation is prohibited by Applicable Data Protection Law.
16. Term and Termination
16.1 This DPA begins when Zeevou first processes Subscriber Personal Data on behalf of the Subscriber and continues for as long as Zeevou processes Subscriber Personal Data on behalf of the Subscriber.
16.2 Termination or expiry of the Agreement will also terminate this DPA, except for provisions that by their nature should continue, including confidentiality, deletion, retention, audit, international transfer and liability provisions.
17. Changes to this DPA
17.1 Zeevou may update this DPA from time to time where reasonably necessary to reflect changes in Applicable Data Protection Law, Platform functionality, subprocessors, transfer mechanisms, security practices or business operations.
17.2 Zeevou will provide notice of material changes where required by the Agreement or Applicable Data Protection Law.
Schedule 1
Processing Details
1. Subject Matter of Processing
Provision, operation, support, maintenance, security, improvement and administration of the Zeevou Platform and Services, including property management, listing management, booking management, guest communications, Network functionality, Agent functionality, direct booking websites, integrations, reporting, support and related services.
2. Duration of Processing
For the term of the Agreement and for any period after termination or expiry during which Zeevou processes Subscriber Personal Data in accordance with the Agreement, this DPA, backup processes, legal retention requirements, dispute handling, payment records, audit requirements or applicable law.
3. Nature and Purpose of Processing
Zeevou may process Subscriber Personal Data for the following purposes:
- providing access to and use of the Platform;
- creating, managing and supporting Subscriber accounts;
- enabling property, unit, owner, Guest, Customer and booking management;
- enabling direct booking websites, Network listings, Agent websites and supported distribution channels;
- facilitating communications between Subscribers, Invited Users, Guests, Customers, Agents, owners and service providers;
- enabling integrations with third-party applications, booking channels, payment providers and communication tools;
- providing support, troubleshooting, migration, account assistance and technical help;
- securing, monitoring, maintaining and improving the Platform;
- preventing fraud, misuse, unauthorised access and security incidents;
- enabling reporting, analytics, audit logs and operational records;
- complying with legal, payment-provider, tax, seller-identification and regulatory obligations where applicable.
4. Categories of Data Subjects
Subscriber Personal Data may relate to:
- Subscribers;
- Invited Users;
- Hosts and Listing Owners;
- Agents and Ambassadors;
- Guests, Customers, travellers, occupiers and booking leads;
- property owners and landlords;
- employees, contractors, representatives and service providers of Subscribers;
- emergency contacts or other individuals whose details are entered into the Platform by or on behalf of the Subscriber.
5. Types of Personal Data
Subscriber Personal Data may include:
- names, titles and contact details;
- account details, usernames, roles, permissions and user identifiers;
- booking, enquiry, stay, check-in and check-out details;
- Guest, Customer, lead and communication details;
- property, owner, landlord and listing-related information;
- payment, payout, invoice, tax, transaction and billing-related information;
- identification, verification, seller and tax information where required for compliance or payment purposes;
- communication content, messages, notes, support requests and operational records;
- documents, images, signatures or files uploaded by or on behalf of the Subscriber;
- technical data such as IP addresses, device information, log data, usage data and security records;
- any other Personal Data submitted to the Platform by or on behalf of the Subscriber.
6. Special Category Data
The Platform is not intended for routine processing of Special Category Data. The Subscriber should not submit Special Category Data unless it is necessary, lawful, and permitted under Applicable Data Protection Law. If Special Category Data is submitted, it will be processed only as necessary to provide the Platform and Services in accordance with the Subscriber’s instructions and this DPA.
7. Categories of Recipients
Subscriber Personal Data may be disclosed to or accessed by the following categories of recipients where necessary:
- Zeevou personnel and authorised contractors;
- Zeevou affiliates or group companies;
- hosting, infrastructure, storage and security providers;
- customer support, communication and messaging providers;
- payment providers and financial service providers;
- booking channels, integration partners and third-party applications enabled by the Subscriber;
- professional advisers, auditors and insurers;
- regulators, tax authorities, courts, law enforcement or competent authorities where required by law;
- subprocessors appointed in accordance with this DPA.
8. Technical and Organisational Measures
Zeevou will maintain appropriate technical and organisational measures designed to protect Subscriber Personal Data, which may include:
- access controls and permission management;
- authentication and account security controls;
- encryption or protective measures for data in transit and at rest where appropriate;
- backups and recovery measures;
- logging and monitoring;
- internal confidentiality obligations;
- security incident response processes;
- vulnerability management and system maintenance;
- data minimisation and access limitation where appropriate;
- subprocessor due diligence and contractual controls.
Schedule 2
Subprocessors
Zeevou can make its subprocessor list available upon request.
The list includes relevant:
- hosting and infrastructure providers;
- cloud storage providers;
- payment providers;
- customer support providers;
- email, SMS, messaging and communication providers;
- analytics, monitoring and security providers;
- booking channel and integration providers;
- document, identity verification, tax reporting or compliance providers.
Schedule 3
International Transfer Terms
Where required for a Restricted Transfer, the parties agree that the applicable transfer mechanism will apply, including the EU standard contractual clauses, the UK International Data Transfer Agreement, or the UK Addendum to the EU standard contractual clauses.
For EEA controller-to-processor Restricted Transfers, the parties intend that Module Two of the EU standard contractual clauses will apply unless another module is more appropriate.
For UK Restricted Transfers, the parties intend that the UK Addendum or UK International Data Transfer Agreement will apply as appropriate.
The parties may complete or update the relevant transfer schedules, tables, annexes or appendices as required to give effect to the applicable transfer mechanism.
