Zeevou Message Automation: Never Miss a Guest Message
Automate guest messages, manage conversations from one inbox, and keep communication consistent across email, SMS, direct bookings and supported OTA channels.
No Credit Card Required
Keep Guest Communication Fast, Consistent and Organised
Communication is the heartbeat of hospitality, but it can quickly become one of the most repetitive parts of running a property business. If your team is manually typing arrival questions, Wi-Fi details, check-in reminders or checkout instructions for every booking, your inbox is taking time away from higher-value work.
Zeevou Message Automation is a module that helps hosts and property managers automate guest messages, use templates, manage conversations in a unified inbox, organise messages with folders, and communicate through email, SMS and supported channel API messaging. It helps your team send the right information at the right stage of the guest journey without manually rewriting the same replies for every booking.
Why Automated Guest Messaging Matters
Respond Faster to Guest Messages
Send timely automated messages based on booking events, guest journey stages and communication triggers.
Improve Brand Consistency
Use approved message templates and guest-specific details so communication stays clear, professional and aligned with your brand.
Manage Conversations in One Place
Bring conversations from direct bookings, email, SMS and supported OTA channels into one organised inbox.
Reduce Repetitive Guest Questions
Send key information proactively, such as check-in details, house rules, local tips and checkout reminders, before guests need to ask.
Calculate Your Message Automation ROI
Enter your property activity and guest communication details to calculate your time and cost savings each month.
Property Activity
Guest Communication
Staff Costs
Impact Breakdown
- Price per AI response i £0.17
- Total AI Responses (Messages Automated) (10 × 8 × 8) 640
- Time Saved (640 × 4 /60) 42.7 (hrs)
- AI Cost (10 × 8 × 8 × 0.17) £108.80
- Manual Labour Cost Avoided (10 × 8 × 8 × 4/60 × 10) £426.67
- Net Monthly Saving (426.67 − 108.80) £317.87
- Estimated Annual Net Saving 317.87 × 12 £3,814.40
Message Automation Features
Automated Messages
Send timely guest messages based on booking events such as booking confirmation, pre-arrival, check-in, checkout and post-stay follow-ups.
Message Templates
Create reusable message templates and personalise them with guest, booking and property details such as guest name, property name, arrival date or access information.
Multi-Brand Messaging
Manage guest communication across multiple brands so each guest receives messages with the right brand identity, logo and tone.
Unified Inbox
Manage guest conversations from direct bookings, email, SMS and supported OTA channels in one organised inbox.
Channel API Messaging
Send and receive guest messages through supported OTA channel connections without switching between multiple platforms.
Advanced Organisation — Folders
Organise conversations by property, urgency, guest type or workflow so your team can manage messages more efficiently.
Email and SMS
Use email for detailed guest information—arrival instructions, preferences, file uploads and longer messages.
SMS
Use SMS for short, time‑sensitive updates such as reminders, access codes and last‑minute changes.
WhatsApp — Coming Soon
Prepare to manage WhatsApp communication from the Zeevou workflow once the feature becomes available.
Who Is Zeevou Message Automation Best For?
The Host Answering the Same Questions Every Day
You want to automate replies for arrival times, Wi-Fi details, check-in steps, house rules and checkout reminders.
The Property Manager Handling Multiple Channels
You need one place to manage conversations from direct bookings, email, SMS and supported OTA channels.
The Team Managing Multiple Brands
You want messages to match the right property, brand, tone and guest journey without manually rewriting every response.
The Operator Improving Guest Communication at Scale
You want faster, more consistent communication without your team being glued to the inbox all day.
Who Is Zeevou Message Automation Best For?
The Host Answering the Same Questions Every Day
You want to automate replies for arrival times, Wi-Fi details, check-in steps, house rules and checkout reminders.
The Property Manager Handling Multiple Channels
You need one place to manage conversations from direct bookings, email, SMS and supported OTA channels.
The Team Managing Multiple Brands
You want messages to match the right property, brand, tone and guest journey without manually rewriting every response.
The Operator Improving Guest Communication at Scale
You want faster, more consistent communication without your team being glued to the inbox all day.
Real Results from Property Managers Using Zeevou
Scale Your Communication Without Scaling Your Inbox
Whether you manage a small portfolio or a growing operation, your guests expect fast, clear and helpful communication. Zeevou Message Automation gives your team the tools to respond consistently, automate repetitive messages, manage conversations in one place and keep communication aligned across different booking channels.
Combine Message Automation with Online Check-in to create a smoother guest journey from the first confirmation message to the final checkout follow-up.
Ready to Automate Guest Messages?
Automate repetitive guest communication, manage conversations from one organised inbox, and keep your messaging consistent across direct bookings, email, SMS and supported OTA channels.
