When is the best time to send a thank you letter to a guest?

The best time to send a thank you note is within 24 hours after the guest's stay. This ensures their experience is still fresh in their minds, but gives them enough time to have returned home.

Should I offer a discount in a thank you letter?

Yes, offering a small discount (e.g., 5%) for their next direct booking is an excellent way to show appreciation and encourage guest loyalty and repeat business.

Should I send a thank you letter to every guest?

No, it's best practice to exclude rule-breaking or troublesome guests from your thank you email list. Not receiving a review is far better than receiving a negative one.

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The Ultimate Guide to Writing a Thank You Letter for Renting a Vacation Home

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24 January 2021 4 Comments

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The Ultimate Guide to Writing a Thank You Letter for Renting a Vacation Home