A warm welcome can make all the difference in a guest’s experience. As an Airbnb host, your welcome letter is more than just a formality – it’s the first step in creating a memorable and comfortable stay for your guests. The letter sets the tone, provides essential information, and makes your guests feel truly at home. Here’s how to craft an effective and thoughtful welcome letter.

Key Elements of a Perfect Airbnb Welcome Letter

Personal Greeting 

Begin with a friendly, personalised greeting. Address your guests by name to create an immediate connection. For example, “Dear John and Sarah, Welcome to Our Home!” A personalised touch helps guests feel valued and appreciated right from the start.

Introduction 

Briefly introduce yourself and your home. Share a little about your background, your reasons for hosting, and what makes your property special. Include some insights into your neighbourhood and any local attractions that might interest your guests. This helps set the scene and builds excitement for their stay.

House Rules 

Clearly outline the house rules to ensure your guests understand your expectations. Include details such as check-in/check-out times, noise regulations, and any specific requests (e.g. no shoes indoors, no smoking). Be polite yet firm to prevent any misunderstandings and to maintain a pleasant atmosphere during their stay.

Amenities and Features 

Highlight the amenities your guests can enjoy during their stay. Mention key features like Wi-Fi, kitchen appliances, entertainment options, or any special touches like a hot tub or outdoor space. This section not only informs guests but also enhances their anticipation and satisfaction.

Local Tips 

Offer recommendations for things to do and places to eat in the area. Local tips are particularly valuable for first-time visitors, helping them experience the best your area has to offer. You might include your favourite coffee shop, a nearby park, or a must-see attraction. These suggestions can elevate your guests’ experience by making it more personal and enjoyable.

Contact Information 

Provide clear contact information so your guests know how to reach you if they have any questions or need assistance. Include your phone number, email address, and preferred method of communication. Reassure them that you’re available to help, which adds to their sense of security and comfort.

Welcome Gift or Surprise 

Consider adding a small welcome gift or a pleasant surprise to make your guests feel extra special. It could be as simple as a handwritten note, a local treat, or a bottle of wine. This thoughtful gesture leaves a lasting impression and shows your guests that you care about their stay.

Don’t forget to highlight the amenities they can enjoy and offer a warm gesture like a welcome gift to make their stay even more memorable. To help you get started, we’ve provided a FREE Airbnb welcome letter template and samples that you can download and customise for your own use.