How Air Host & Clean Streamlined Operations with Zeevou
With Zeevou’s Rate Rules, The Grand Hotel increased weekday occupancy by 30% and boosted midweek revenue by 15% while keeping peak weekend rates intact. By applying discounts only when occupancy fell below 55% and for last-minute bookings, the hotel maximised earnings without unnecessary price cuts.
The Challenge
As Air Host & Clean grew from a small side hustle to managing over 40 units, operational challenges began to mount. While their initial channel manager worked well for a handful of properties, it couldn’t keep up with their expansion. The team faced:
Inefficient guest communication, with manual check-in instructions leading to delays and last-minute interventions.
Housekeeping coordination issues, requiring constant oversight to prevent scheduling errors.
Limited automation, forcing them to manually track payment status, ID verification, and signed terms before approving check-ins.
Difficulty in managing direct bookings, as their previous website made the process cumbersome for guests.
With an increasing workload and a growing team, Air Host & Clean needed a smarter, automated solution to scale efficiently.
The Solution: Zeevou’s Automation & Direct Booking System
After discovering Zeevou at the Book Direct Show in 2020, Air Host & Clean saw the potential of its automation features. They transitioned their operations to Zeevou and implemented:
Automated guest communication that only sent check-in details after payment, ID verification, and signed terms—eliminating manual follow-ups.
Smart housekeeping scheduling, ensuring cleaning teams received automatic assignments based on guest check-out times.
Real-time channel synchronization, reducing double bookings and last-minute conflicts.
A user-friendly direct booking website, streamlining reservations and increasing direct revenue.
The Results
With Zeevou’s automation in place, Air Host & Clean experienced transformational improvements in their daily operations:
50% reduction in manual workload, allowing the team to focus on growth rather than micromanaging bookings.
Fewer last-minute check-in issues, as guests received instructions only after meeting all conditions.
Improved work-life balance, with automation replacing tedious, repetitive tasks.
A significant increase in direct bookings, thanks to their improved website experience.
Conclusion
Zeevou provided Air Host & Clean with the tools they needed to scale efficiently without sacrificing quality or control. By automating key processes and optimizing their direct booking strategy, they not only saved time but also improved guest satisfaction and increased revenue.
