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COVID-19 Cancellations: How to Deal with Refunds

COVID-19 Cancellations: How to Deal with Refunds

There is no doubt that COVID-19 has largely impacted the hospitality industry. The flow of bookings into hotels and serviced apartments, i.e. vacation rentals, has remarkably changed, nosedived in different countries in light of the unpredictable situations caused by the coronavirus outbreak and the more severe lockdowns and crackdowns initiated by governments.  Travel restrictions have

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How to Automate Security Deposits for Direct Bookings

How to Automate Security Deposits for Direct Bookings

How to automate security deposits is a question that applies in more than one situation. Firstly, it could apply to bookings that come through channels like Booking.com or Expedia. In such cases, the channel does not provide the host with an option to automate the management of security deposits. More importantly, it also applies to

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How to Collect Guest Email Addresses

Are you wondering how to collect guest email addresses? Why bother? You can message them directly through the app of the site they booked through, right? Not quite. Keep reading. The Importance of Collecting Guest Email Addresses Ping – a new booking has come in through Airbnb. We all love that sound. Payment taken care

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