Zeevou Clean allows you to fully manage your housekeeping team or outsourced cleaning duties without leaving Zeevou. Housekeeping tasks are created automatically for each check-out, while mid-stay housekeeping tasks are auto-generated for stays of more than 7 nights, evenly distributed throughout the booking (for example, an 8-night stay would have a mid-stay housekeeping task generated after 4 nights).
The housekeeping schedule uses an advanced algorithm to allocate tasks to your chosen housekeepers/cleaning companies. Zeevou asks you to input the average housekeeping time for each unit, link properties with housekeepers/cleaning companies and input the availability of each housekeeper. The system takes all of this information into account as well as travel time between properties, and assigns tasks in such a way as to ensure the efficient, fair and streamlined use of time and resources. You can also require housekeepers to work in teams for certain properties.
All housekeeping tasks are marked as provisional up to the night before the task is scheduled to allow for changes, cancellations or new bookings. After that, they are confirmed. If you do not have sufficient housekeepers available in your system, the tasks will be marked as “Unassigned”. Housekeepers can view their upcoming week’s tasks on their mobile app.
Once a housekeeper starts a clean, they can clock in using the Zeevou app, which tracks their GPS coordinates and timing. Prior to submitting a job, they are asked to take a photo of each room in the unit (Zeevou keeps a record of exactly how many rooms there are in each unit type on Zeevou Hubs). This enables you to check remotely on cleaning jobs, keep up standards and have the proof archived in case of an unfair guest complaint. Housekeepers can also report maintenance issues through their app, which get fed into Zeevou Fix automatically for further resolution.