Guest Experience Archives

How Top Property Managers Use Software to Deliver 5-Star Guest Service

Leave a Comment / Guest Experience / Eva

In the fast-paced world of short-term rentals and holiday properties, delivering 5-star guest service is the key to standing out. Exceptional guest experiences drive bookings, boost online reviews, and build a loyal customer base. A one-point increase in review scores (on a 5-point scale) can lead to higher revenue through repeat bookings and increased occupancy. […]

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Conduit vs Yada AI vs Zeevou: Exploring Conduit Alternatives for Hospitality Automation

Leave a Comment / Artificial Intelligence, Guest Experience / Eva

In the dynamic world of the hospitality industry, automation tools for vacation rentals are revolutionising how hosts and property managers operate. Using AI-powered communication tools can result in a 27% increase in customer satisfaction (CSAT) scores due to consistent and accurate interactions. Conduit is a prominent player in short-term rental automation, but many are exploring

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Maximising Rental Income: Trust-Building with Zeevou

Leave a Comment / Direct Booking, Guest Experience / Eva

Managing several vacation rentals requires a focus on how to maximise rental income, not just filling up the calendar. By leveraging a dynamic pricing strategy and revenue optimisation techniques, you can maximise rental income while converting more bookings from OTAs to your own platform for greater vacation rental revenue. In this post, we’ll explore how

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How Improving Guest Satisfaction Grows Your Vacation Rental Profits and Business

Leave a Comment / Guest Experience / Eva

In the world of holiday rentals, especially for hosts managing 10 or more properties, learning how to improve guest satisfaction goes far beyond just aiming for a 5-star review. It’s about delivering a stay that makes guests feel welcomed, cared for, and eager to return. From the moment they view your listing to the time

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Does Your Vacation Rental Website Have a Strong Privacy Policy?

Leave a Comment / Guest Experience, Operations, Property Management / Silva Marsh

In today’s technology-driven landscape, safeguarding privacy has become paramount. If you manage a vacation rental website or short-term rental property, your guests trust you with their personal data, such as names, email addresses, and payment details. But here’s the real question: Is your website privacy policy up to the task? A clear and transparent vacation

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Hosting a Halloween-Themed Airbnb: Tricks, Treats, and Top Tips

Leave a Comment / Airbnb category, Guest Experience / Eva

Halloween is the perfect time to transform your Airbnb into a festive and spooky escape that guests will love. From promoting nearby haunted attractions to collaborating with local businesses, a Halloween-themed Airbnb can delight your guests with a one-of-a-kind stay. In this article, you will learn how to make the most of Halloween and create

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From Frustration to Delight: Handling Guest Complaints

Leave a Comment / Guest Experience / Eva

In the hospitality industry, guest satisfaction is paramount. Familiarising your staff with the most common guest complaints…

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9 Strategies to Encourage Guest Reviews for Your Airbnb- Zeevou

Why Guest Reviews Are Important and How to Encourage Them

2 Comments / Guest Experience / Eva

To increase your listing’s visibility, draw in more bookings, and establish a good reputation, you should strongly encourage guest reviews…

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Top 2024 New Year Resolutions for Vacation Rental Managers

Leave a Comment / Guest Experience, Industry Insights, Property Management / Silva Marsh

As the clock strikes midnight and fireworks illuminate the sky, we don’t just usher in a new year; we welcome a new era of opportunities and challenges…

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How to Boost Your Revenue for Christmas Holiday Vacations

Leave a Comment / Guest Experience, Marketing, Operations, Property Management / Silva Marsh

The magic of Christmas comes alive during the holiday season, and for vacation rental hosts, the aim is not only to create…

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10 Essential Airbnb Hosting Tips for a Memorable Thanksgiving

Leave a Comment / Airbnb category, Guest Experience / Silva Marsh

Embarking on the journey of Airbnb hosting opens doors to extra income and exciting encounters worldwide. In navigating the ever-changing travel landscape…

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Communication with Guests for Vacation Rentals: 8 Tech Best Practices - Zeevou

Facilitating Communication with Guests for Vacation Rentals: 8 Tech Best Practices

Leave a Comment / Artificial Intelligence, Guest Experience, Industry Insights / Silva Marsh

Communication is at the heart of every successful vacation rental experience…

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What You Need to Know about Airbnb’s Strict Cancellation Policy

Leave a Comment / Airbnb category, Guest Experience, Operations / Silva Marsh

In the world of online travel bookings, flexibility and convenience are highly valued by both hosts and guests…

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Do’s and Don’ts of vacation rental websites (FI) - Zeevou

Creating Your Dream Vacation Rental Website: Do’s and Don’ts

Leave a Comment / Guest Experience, Marketing, Vacation Rental Website / Silva Marsh

In today’s digital age, a well-designed and user-friendly website is crucial for the success of your vacation rental business…

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Themed Vacation Rentals: A Unique Experience

Leave a Comment / Guest Experience, Industry Insights, Marketing / Silva Marsh

Are you a host looking to provide a new and exciting experience for your guests? Consider offering themed vacation rentals to elevate their travel adventures…

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How to Make up for Lost Airbnb Guest Reviews

4 Comments / Airbnb category, Customer Service, Guest Experience / charlotte

Airbnb has established itself as a leading platform for short-term accommodations worldwide. Since travellers can’t see listings in person before booking, guest reviews are essential for helping them make informed decisions about where to stay. As a host, positive reviews can significantly boost your visibility, bookings, and overall success. Airbnb’s review system is clear and

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8 Essential Tips for Crafting the Perfect Vacation Rental Welcome Book

Leave a Comment / Branding, Customer Service, Guest Experience / Na'ím Anís Paymán

Creating a comprehensive and engaging welcome book for your vacation rental can significantly…

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Cookie	Duration	Description
__cfruid	session	Cloudflare sets this cookie to identify trusted web traffic.
__hs_cookie_cat_pref	6 months	HubSpot sets this cookie to record the categories a visitor consented to. It contains data on the consented categories.
__hs_do_not_track	5 months 27 days	HubSpot sets this cookie to prevent the tracking code from sending any information to HubSpot.
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
_abck	1 year	This cookie is used to detect and defend when a client attempt to replay a cookie.This cookie manages the interaction with online bots and takes the appropriate actions.
_cfuvid	session	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
bm_sz	4 hours	This cookie is set by the provider Akamai Bot Manager. This cookie is used to manage the interaction with the online bots. It also helps in fraud preventions
cf_use_ob	less than a minute	Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
hs-messages-hide-welcome-message	one day	HubSpot sets this cookie to prevent the chat widget welcome message from appearing again for one day after it is dismissed. It contains a Boolean value of True or False.
hs-messages-is-open	30 minutes	HubSpot sets this cookie to determine and save whether the chat widget is open for future visits. It is set in visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. If visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes. It contains a Boolean value of True if present.
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
m	1 year 1 month 4 days	Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly.
PHPSESSID	3 months	This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wpEmojiSettingsSupports	session	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
bcookie	1 year	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	1 year	LinkedIn sets this cookie to store performed actions on the website.
email	7 days	It will be used to auto-fill the Calendly email field from the HubSpot email field.
firstname	7 days	It will be used to auto-fill the Calendly form first name field from the HubSpot first name field.
lastname	7 days	It will be used to auto-fill the Calendly form last name field from the HubSpot last name field.
li_gc	5 months 27 days	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
messagesUtk	5 months 27 days	HubSpot sets this cookie to recognize visitors who chat via the chatflows tool.
pvc_visits[0]	1 day	Posts View Counter set this cookie to ensure accurate view counts on each page.
referrer_user_id	14 days	Calendly sets this cookie for the booking functionality of the website.
user_pricing_currency	1 day	This cookie is used on the pricing page to display the appropriate currency based on the user's geographic location, ensuring that pricing information is relevant and tailored to the user's region.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.
yt-player-headers-readable	never	The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience.
yt-remote-cast-installed	session	The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.
yt-remote-fast-check-period	session	The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
yt-remote-session-app	session	The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
yt-remote-session-name	session	The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
ytidb::LAST_RESULT_ENTRY_KEY	never	The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.

Cookie	Duration	Description
_calendly_session	21 days	Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.
_ym_visorc	30 minutes	Yandex sets this cookie to allow the site's Session Replay to function correctly.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.
ymex	1 year	Yandex sets this cookie to collect information about the user behaviour on the website. This information is used for website analysis and for website optimisation.
yuidss	1 year	Yandex stores this cookie in the user's browser in order to recognize the visitor.

Cookie	Duration	Description
__hstc	5 months 27 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_clck	1 year	Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk	1 day	Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_ga	1 year 1 month 4 days	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_ym_d	1 year	Yandex sets this cookie to store the date of the users first site session.
_ym_isad	20 hours	Yandex sets this cookie to determine if a visitor has ad blockers.
_ym_uid	1 year	Yandex sets this cookie to identify site users.
ajs_anonymous_id	never	This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
ajs_group_id	never	This cookie is set by Segment to track visitor usage and events within the website.
ajs_user_id	never	This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.
AnalyticsSyncHistory	1 month	Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID	1 year	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	5 months 27 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
ln_or	1 day	Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.
SM	session	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
yabs-sid	session	Yandex sets this cookie to store the session ID.
yandexuid	1 year	Yandex sets this cookie to identify site users.
yp	1 year 1 month 4 days	Yandex sets this cookie to compile anonymous information on users’ browsing, to know the origin of the visits and other statistical data.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
i	1 year 1 month 4 days	This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
sync_cookie_ok	1 day	This cookie is set by the provider WebVisor. This cookie is used for marketing purposes.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
ttwid	1 year	TikTok sets this cookie to keep track of how embedded services are being used.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
VISITOR_PRIVACY_METADATA	6 months	YouTube sets this cookie to store the user's cookie consent state for the current domain.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.