Terms and Conditions for Direct Bookings: Free Sample Download
As a host, you always need to get the guests to sign the “Terms and Conditions” before allowing them to check-in. Since OTAs may not effectively vet your guests, it is crucial to have your own procedure in place to prevent subsequent problems. This will allow you to communicate with your guests regarding your liabilities as a host, and protect your property from major damages. Here, you can find a sample “Terms and Conditions” document to use it either for taking direct bookings or bookings over Airbnb and other platforms.
Zeevou academy
People in a business meetign- Zeevou academy

Terms and Conditions for Direct Bookings: Free Sample Download

As a host, you always need to get the guests to sign the “Terms and Conditions” before allowing them to check-in. Since OTAs may not effectively vet your guests, it is crucial to have your own procedure in place to prevent subsequent problems. This will allow you to communicate with your guests regarding your liabilities as a host, and protect your property from major damages. Here, you can find a sample “Terms and Conditions” document to use it either for taking direct bookings or bookings over Airbnb and other platforms.

There are different names for the document that determines the guest’s conditions to stay in a short term rental. The names vary from the rental agreement, terms and conditions, and a direct booking contract between the host and guest.  As a host, you always need to get the conditions signed before allowing a guest to enter your property. 

Apart from the services the host offers to the guest, a rental agreement outlines the host’s liability if the guest damages a houseware or in case a rubbery happens in or around your property during the guest’s stay. Terms and conditions show guests the rules and what should be expected when something extraordinary happens.    

Why is having a rental agreement important?

Terms and conditions is a crucial part of the primary communication with your guests due to the following reasons:

  • It educates the guest about your expectations as a host. 
  • A signed rental agreement clarifies and limits your liability as a host in case something goes wrong.
  • You can clearly communicate regarding compensation if a guest causes any damage. Security deposit is an essential tool to recover from a loss coming from minor damages to the property. But in case of major damages, you need to make sure you have access to your guest’s ID besides getting your rental agreement signed.

You might say that “Airbnb vets my guests, don’t worry! ”

The bitter truth is that Airbnb cannot thoroughly vet your guests. Airbnb just uses outsourced services to check the guests’ ID to see if they have all your expected requirements. Airbnb relies on national and international databases to check the ID’s validity and any reports of it being lost or stolen. Airbnb checks depend on the amount of available information on these databases. 

Another interesting fact about Airbnb is that if the system could not judge an ID, a person will take a look at the ID scan and decide whether it looks genuine or not. Therefore, there is no guarantee that an ID that passes an inspection is equivalent to a guest being safe to host. In other words, you need to have your own guest vetting procedures in place.

How to automate guest vetting in direct bookings

No matter where you get a booking, whether from your direct booking website, through Airbnb and Booking.com, or even over the phone, you need to vet the guests. You must do it to reduce the risk to your property when the guest checks-in. 

To vet your guests, you should start with getting them to sign your terms and conditions and collect their ID. The best is to send the rental agreement as soon as you get the payment in your system because the guests will sign the terms and conditions as they have already paid you. And even if they decline to sign it, it is better for you than a last-minute cancellation. You should not wait until the guest’s arrival. 

To get a document signed digitally, you have several options. You should just make sure the tool you use is legally binding. Zeevou is integrated with Signable to get the documents signed. Zeevou Book also automatically sends the rental agreement to the guests after getting the payment. Signable helps you collect ID in a GDPR compliant way. When the guest signs the document, you will receive an email. After verifying the documents in Zeevou, you can allow the trigger for self-check-in instructions.

Besides all these mentioned steps, you must be careful with any other warning signs of potentially problematic guests. Speaking from experience, some of the probable signs include: 

  • Youngsters 
  • The ones who decline to pay the security deposit
  • The ones who decline to sign your rental agreement
  • People who are in a rush to book for the day after
  • The ones who have technical issues with a 3-D secure link
  • Booking with a local address 
  • Bookings of one night over the weekend

After all, whenever you felt suspicious about a booking, you better not take the risk. Because with a direct booking website and a strong channel manager, you will get enough bookings without putting your business at risk.  

Free Sample Terms and Conditions for Direct Bookings

Here you can find a sample “Terms and Conditions” document that was initially compiled by Zeevou to take direct bookings. You can also use it for taking bookings over Airbnb or other platforms. Bear in mind that the document has not been legally checked. It means that you should review it with a lawyer.  Zeevou accepts no liability if these terms and conditions do not protect you in case of issues. 

Leave A Reply

Your email address will not be published.

Leave A Reply

Your email address will not be published.

Drop Us a Line