Question 1

How can I remove the mapping of my property?

Accepted Answer

Airbnb

In Zeevou, go to Listings -> Properties and open the desired property in View Mode. Look for the Channel Manager Config tab. Look for the small + sign on the right hand side and click on it to expand the section.Click on Map in front of AirbnbClick on Unmap Listing sign and accept to proceed.

6. Then click on the key in the black square

7. click on the Remove and accept to proceed.

Booking.com/ Agoda/ Expedia

In Zeevou, go to Listings -> Properties and open the desired property in View Mode. Look for the Channel Manager Config tab. Look for the small + sign on the right hand side and click on it to expand the section.Click on the key in front of the channel.Click on Remove.

HomeAway

In Zeevou, go to Listings -> Properties and open the desired property in View Mode. Look for the Channel Manager Config tab. Look for the small + sign on the right hand side and click on it to expand the section.Click on Map in front of HomeAway.Click on Unmap Listing sign and accept to proceed.

Question 2

How can I install housekeeping mobile app?

Accepted Answer

For Android:

You can install the housekeeping app for Android from this link. You can create a username and password for your housekeeper in Users-> Zeevou Staff Profiles-> Create Zeevou Staff.

For iPhone:

You can install the housekeeping mobile app for iPhone from this link in two step:

Step 1:Download the TestFlight app from App Store.

Step 2: come back to the first page and click on Start Testing under Zeevou App logo.

Please note that you can create a username and password for your housekeeper in Users-> Zeevou Staff Profiles-> Create Zeevou Staff.

Question 3

What is Payment Reminder notification?

Accepted Answer

In the booking view page, if the booking is unpaid, you can click on Finance button and choose Payment Reminder option. In the opened pop up, you can set the date of the reminder and add a description for it. You have access to the list of payment reminders from the Menu->Finances-> Payment Reminders.

Question 4

How can I export emails of my guests?

Accepted Answer

I order to export your previous guests' emails:

Go to Users.Click on Guest Profiles. You can modify the grid by the filters and the grid sign and choose the info you want to see.Click on Export Grid. Choose the format of the file (CSV or XLSX). The file will be sent to your email address.

Question 5

How can I change the confirm booking button colour in the template?

Accepted Answer

Open the template, click on Source code (<>) and search for “Confirm Booking” in the page with the help of ctrl + f (in Mac cmd + f).You will need to find the color code, replace it with the new color code, hit Ok and press Save button in order to apply the changes.

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