Hostaway vs Tokeet
This article examines Hostaway vs Tokeet by concentrating on the main features that a hospitality management software should offer. The data has been collected from Hostaway’s and Tokeet’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Hostaway has a rating of 4.7, with the highest score for Customer Service.
Trustpilot introduces Hostaway as an Excellent tool with a 4.7 TrustScore.
In Capterra, Tokeet has a rating of 3.7, with the highest score for Customer Service and Value for Money.
Trustpilot introduces Tokeet as an Excellent tool with a 4.5 TrustScore.
Hostaway sends out automated messages called “Native Messages” to the guests based on the reservation event. These auto-messages will be sent to channels like Airbnb, and the guests receive them on Airbnb. You can set messages in Hostaway and send them out for Expedia, HomeAway, TripAdvisor, and Booking.com.
Regarding payments, if the channels do not process them, they will pass you the card details, and you can charge the cards to proceed with the payment through your Stripe account.
Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from check-in to check-out. You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received. Check Automata here.
Tokeet uses Signature, a document management tool, to facilitate getting guests’ signatures. With Signature, you can send the contract to the guests and get notified when the document is signed.
Hostaway offers integration with top channels such as Airbnb, Booking.com, Expedia, HomeAway/Vrbo, 9flats.com, and Innclusive (which provides a commission-free listing for the owners). Hostaway also offers iCal integration with other channels such as OwnersDirect, Tripping.com, Widmu, Perfect Places, and OneFineStay.
Hostaway:
- Pushes rates and availability in real-time and makes sure that those are up to date across all channels.
- Enables you to export your listings (calendar and content) from Hostaway into HomeAway/Vrbo if you have five or more active listings, and they are listed on HomeAway/Vrbo.
- Offers a manual iCal synchronisation when you have less than five listings for TripAdvisor and Flipkey. If you have five or more listings, Hostaway offers a 1-way API integration.
- Lets you export your listings to Booking.com if you have more than five listings. However, you can only export one listing per address.
- Sets channel mark-ups.
- Sets a “booking window” at channel level.
- Notifies you if there is a “modified reservation” by using the “Airbnb Pro” connection. You can also manage “Special Offers” in your Hostaway account.
Tokeet has two types of connection for channels: API (Airbnb, Booking.com and Expedia) and iCal.
N.B. Changes in availability are instantly sent to your connected channels. However, rates always need to be pushed by using the push rate option.
Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet calendar.
Hostaway gets help from cleaning services through integrations with Properly and Doinn. You can export your listings into these platforms.
- In Hostaway, you can set up cleaning tasks before arrival and after check-out.
- The housekeepers have access to the tasks on both the dashboard and their mobile app, where they can attach photos and leave comments.
Tokeet suggests using other cleaning services’ apps in conjunction with Tokeet.
Hostaway integrates with Operto. Operto sends the access codes to the guests after you set a message in Hostaway to allow it to send those codes.
Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out.
- Hostaway allows you to choose the subdomain’s name for your direct booking website, select the listings you would like to be published on the website, and add titles, content, background images, and social media contact information.
- Your Stripe account will be connected to your website.
- You can use the WordPress plugin to connect your website to Hostaway’s website.
- Hostaway’s Open API option enables you to integrate your Hostaway software with any other website.
Tokeet’s website builder creates a mobile-responsive website for you.
You can customise the font and colours, tagline, and description of your website.
You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application.
Tokeet allows you to add:
- Google Analytics
- Mix panel
- Facebook tracking code
- Your social media channels to be displayed on your website
- Custom CSS, HTML, and JavaScript code on your site
- Hostaway allows you to set weekly and monthly rates and push them to the channels.
- You can set rates for all the connected channels by editing them on the calendar.
- You also have the option to import rates from your Airbnb account into Hostaway and send them to other channels.
In Tokeet, you can link different rooms of a rental together and rent them as a whole.
Since the start of the COVID-19, Tokeet has suggested to its customers to consider substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.
- Hostaway facilitates guest experience through integration with YourWelcome and Wishbox.
- Through Hostaway, you can send messages automatically, thanking the guests for reservations, welcome messages, and post-check-out messages and trigger them according to the channel, listing, or event type.
- You can choose templates from the system and set this automation for all channels or all listings, one listing, or one specific channel.
- You can set triggers and send the message based on the reservation status, arrival/departure, enquiry, and pending reservation. You can pause, cancel, or edit these “scheduled messages” and send them manually.
- The “Native Messaging” feature enables you to send the message to Airbnb and Booking.com, and these channels will send the email to the guest.
- The “Guest Reviews” feature of Hostaway allows you to receive reviews from the guest from the top channels, and you would be able to reply to the reviews that come from Airbnb and Booking.com.
You can share your Guest Portal with guests through Tokeet by either including a link in Enquiry Actions or sending it within a message template.
In case you have sold add-ons to your guests, you can make a single invoice with multiple items for them.
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Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.
- Connects to Properly and Doinn, so if you have an account on these platforms, you can outsource your maintenance operations.
- Allows assigning tasks to the user, supervisor, and teams, which can be managed from both the system and the mobile app.
- Lets the cleaners attach photos or leave comments so that you will be informed about an issue.
Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. So, it allows you to create a hold event that will prevent any bookings from occurring for these dates. These hold events will be reflected on all of your calendars.
Hostaway’s app is useful for hosts and staff members.
- The team members can see the tasks that they have been assigned to. They can also check all the tasks related to their team and “accept” the task to complete it.
- Using the filter options, the staff member can search the tasks in their app and choose the one that applies to their role.
- The cleaners can upload photos as attachments on their mobile app.
Tokeet’s mobile app is a native mobile app, developed for tracking operations. Cleaning instructions can be found in the mobile app. Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.
- Hostaway offers a tagging system that allows you to add tags to the listing to make filtering easier.
- In each listing, you can create a “Custom Field” and configure detailed information about the units.
- For manually creating a listing, you can add rooms and beds. The bed-type export feature is available for HomeAway and Booking.com.
- Some settings (content) in Hostaway can be exported to Airbnb such as discounts, minimum and maximum stay restrictions, check-in & check-out time, cleaning fee, extra guest fee, etc.
- The system allows you to cross-list the properties, and you would be able to set bookable properties as separate units and together as a whole.
Tokeet has specific features which help you manage your properties in different parts of the world.
With Tokeet you can:
- Change the currency for an entire Tokeet account.
- Change the currency for a specific rental.
- Use templates in different languages to communicate with your guests in their language.
- Hostaway allows you to create general tasks and reservation-based tasks and assign them to the team members. The assignee will get notified via email. As the manager, you will be provided with an overview of all tasks in some categories such as “to do,” “accepted,” “in progress,” and “done,” and you can see them on the calendar (tasks that are linked to reservations).
- The system allows you to put the staff into groups and assign a supervisor. The tasks can be allocated to the listing, channels, or both.
- The tasks are based on the listings and events, and you can create them both manually and automatically. The manual task option is handy for not recurring tasks, and you can use the available options in the software to set them. The assignee can start and end the task from both the platform and mobile app. The system also allows you to set recurring tasks.
- There is a Time Report option that tells you how much time was spent on the task.
- You can add the following options to your tasks: a checklist, costs, resolution notes (giving and leaving feedback), and attachments (cleaners can upload images before and after cleaning).
- You can give permissions to the users to “view, modify, delete, and edit” the tasks. If the modification is done through the mobile app, any reservation changes would not be applied to the task.
Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.
With Tokeet’s Message templates, you can create multiple templates for communications you routinely have with your current and prospective guests.
For more advanced options, you need to pay for Automata. With Automata, you can also use automated SMS, while with Tokeet you cannot send SMSes. You can create Triggers under the Workflow tab either by editing a sample trigger or by making a trigger from scratch.
In Hostaway, you can give owners access to the system by setting an email address and password and defining the properties they are allowed to see. The system enables you to let the owner see the listings, reservations, calendar, or all of them. You can allow them to modify, create, or delete listings and reservations, as well.
Tokeet treats owners as other Tokeet users. You can control the owners’ access to:
- Payouts: shows the owner how much to earn from each booking.
- Reports: shows the owner detailed reports about the bookings.
- Statements: provides monthly income statements.
- Invoices: creates invoices for the owners.
- Payment Gateway: allows the owners to connect their payment gateway to their Tokeet account.
Hostaway’s payment partners are Stripe and Braintree (Braintree does not pre-authorise the deposit).
- You can specify whether you process the payment by credit card or send an invoice to the guests with the payment instructions manually.
- When the invoice is created, you can charge your guests directly from the invoice; their credit card will be charged, and the amount will be managed on your Stripe account.
- You can set automatic invoices for new reservations and decide whether they will be created for all channels or only for a specific one. You can also link the invoices to some or all listings. You can set up auto-charge and split charge by scheduling the triggers (based on reservation, check-in, and check-out). You have the ability to pause or edit a charge at any time.
- Pre-authorisation only works for auto-charge and auto-invoices.
- You should manually mark the invoice as fully or partially paid.
Tokeet enables you to send invoices and accept credit card payments online from the invoice through Paypal and Stripe. You can also add other payment gateways to your Tokeet account.
With Tokeet, you can include partial payment in the invoice you create.
Hostaway provides you with reports that you can view based on listing level and channel level.
Through these graphics, you can see:
- Rental revenue per channel.
- Booking nights per channel.
- Rental revenue per reservation per channel.
- Daily reservation received per channel.
- Reservation per channel.
You can use the sample formula included in the system or create your calculations by selecting some values related to taxes like city tax, sales tax, and other values related to reservations like Damage Deposit and Additional Cleaning Cancelation Fee. After creating this, you will be able to check the Financial Report.
The Occupancy Report gives you information about days available, days booked, total check-ins, revenue, revenue/days booked, revenue/days available, cancellations, etc.
Tokeet reporting provides detailed breakdowns of:
- Enquiries
- Bookings
- Revenue
- Expenses
- Profit/Loss
- Total Utilisation
All can be filtered by year, rental, and channel.
Hostaway has integration with Pricelabs, Beyond, and Wheelhouse.
Tokeet has integration with PriceLabs as a revenue management solution for short-term rental properties.
This way, you can define daily rates for your rentals in Tokeet based on PriceLabs data.
Hostaway facilitates being in touch with the support team and receiving assistance for most of the updates and configurations. They hold webinars when there is an update, and guides for setting up the system are available.
There is a fixed charge for the setup.
Setup: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees.
Support: You can contact the Tokeet support team any time at support@tokeet.com, or use the chat widget in the Tokeet platform. Tokeet training is held daily.
In Hostaway, if you want to integrate with your accounting system, you can use an Open API.
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Hosaway’s unified inbox offers two views, which are the inbox and the guest conversation.
The inbox can be filtered by all listings, all channels, recent activity, and reservation status.
In the conversation page, you can find information such as the guest name, channel name (Airbnb only), check-in and check-out, name of the property, and the number of the guests. Some options link you to the calendar, booking page, and guest portal.
The guest portal contains the reservation details, photos, and Google Maps, and you can share its URL with your guests. The guests can also access the invoice, and they can leave a note for you.
Tokeet’s Enquiry Inbox is the place to receive enquiries, bookings and cancellations. You can filter the enquiries by rentals, source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful when migrating to Tokeet.
You can also bill your guests by creating an invoice. You can add fees like cleaning fees to your invoice and send it to your guests via email.
Pricing
Hostaway pricing offers different options. To get an accurate quote, you should contact them for your customised pricing plan. Hostaway charges 367.80 GBP ($500) as the setup fee. Typically, the price starts at 25.75 GBP ($35) per listing, but it drops down as the number of units increases.
There are two options for paying Hostaway subscriptions:
- Commission-based (2% of monthly revenue)
- Flat rate
Based on a rough calculation for a business operating around 200 units, Hostaway pricing would be about 14.71 GBP ($20) per listing. Another estimation for four units with a different combination of features would be 11.03 GBP ($15) each and 183.90 GBP ($250) of setup fee.
Tokeet offers unit-based pricing models, where users pay a monthly or yearly fee based on the number of their rentals. If they choose the yearly payment plan, they will receive a 20% discount.
You can see the details of the price per rental here.
Hostaway vs Tokeet: Which Property Management System to Choose?
Hostaway enables the user to advertise and list their properties on top channels easily. The company is looking to improve by adding new features. Hostaway communicates with its clients and develops what the users need or suggest. If you aim to concentrate on some channels, especially Airbnb, Hostaway provides you with a smooth synchronisation. However, Hostaway does not offer many tools to improve your direct bookings.
Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, you should always bear in mind that most of the time you need to compensate for the low price you pay. Unresponsive support and weak technical help are pressing issues to seriously think about. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata.
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