Property Manager’s To-Do List for Running a Successful Business in 2023

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Another tumultuous year has come to an end, and 2023 is finally here. What 2023 has in store is unknown yet. However, we keep planning, preparing for the worst and hoping for the best. The start of the New Year is a perfect time to make your rental business’ 2023 resolutions. Making a property manager’s to-do list of all the things you need to run your rental business in the coming year can help you reap significant profits.

Analysing what went well and what didn’t can have a significant impact on your rental business’ success. Below is our suggested property manager’s to-do list for a successful business in 2023.


1. Set New Goals and Revise Your Business Plan

The New Year is an excellent time for renewing your business strategy based on the new travel trends predictions. Having a well-thought-out business plan gives you a clear mind and helps you feel more in control of your business.

Before setting any marketing strategy, do complete research and go through the market analysis done by industry experts. Then, determine the overall industry outlook in 2023, guests’ number one priority, and the competition you are up against. 

The next step is to identify your target customers, set a financing plan, identify your risks, and pivot your last year’s marketing strategy to respond to what your potential guests are looking for. Connect 2023 travel trends with your marketing strategy and gear it towards tremendous growth in the New Year.

2. Optimise Your Website

Many users prefer OTAs because of their websites’ accessibility, easy navigation, and variety of options. To win more bookings, short-term rental businesses must maintain a catchy and user-friendly website with a simple booking process.

Thus, optimising your direct booking website should be included in your property manager’s to-do list to attract more bookers. Use impressive templates and appealing content, and improve the user experience and booking journey. Make your website quick and accessible. Ensure that your website functions well across all types of devices.

Many travellers still use a search engine to find their trips. Therefore, property managers must stay current on the constantly changing trends in SEO to appear on top of the competition. Optimise your booking flow to ensure your users can effortlessly complete the entire booking process without getting confused or frustrated.


3. Fine-Tune Your Pricing

One of the other reasons users prefer booking on OTAs is that they offer the lowest rates. Therefore, as a short-term rental manager, you must ensure that your website visitors get the lowest rates by booking direct.

Offering competitive pricing can increase your revenue and occupancy rate. Constantly changing your vacation rental rates according to supply and demand and other relevant historical and real-time market data can help you stand out from the competition.

Use dynamic pricing solutions like Beyond and PriceLabs to automate this process. These pricing tools will automatically adjust your rates based on seasonality, the size and type of your property, local history, special events, holiday demand predictions, day-of-the-week demand, and competition.

But, before implementing dynamic pricing, it is important to analyse your property’s return potential and cash flow in order to set efficient (base) prices. On the other hand, some dynamic pricing tools lack the feature of providing a base price and require manual input. This is where a property deal analyser comes in handy. It allows you to evaluate your property, calculate profits, and make informed decisions so that you can optimise your pricing strategy. 

4. Personalise Your Marketing to Your Customer Segments

Review last year’s data to find out who your guests are and why they choose your property. Identify the most profitable customer segments of each of your properties and figure out your unique selling points (USPs).

Creating guest personas for each of your properties by season can also be one of the items on your property manager’s to-do list. Personalise your leading marketing and sales efforts to these guest segments. Use innovative marketing tools like persona-targeted social posts, blog posts, and email campaigns to generate more direct bookings.

Try to understand your target guests and what matters most to them before you begin to improve your content relevance. Is your website’s content what your potential bookers expect to see?


5. Review Your Last Year’s Guest Reviews

Guest reviews are the most trusted form of marketing. Eighty-four per cent of people trust online reviews as much as friends’ suggestions. Go through both your positive and negative reviews and thoroughly study how this year went.

Spot your USPs and weak points. Identify the areas of your business that need improvement to ensure an even more successful year. Get your guests to return and book directly on your website.

6. Re-evaluate Your Distribution Channels and Update Your Listings

Compare OTAs and check which online booking sites have been generating the most leads and revenue for you. Research the best vacation rental websites to list your property and optimise your distribution channels for the New Year. Don’t forget to create your Google My Business account for your rental business and list your hotel on Google Free Booking Links

Once you’re sure of the booking channels, you want to list your property on them and refresh your listings’ photos, content and list of amenities. Clarify your cancellation and refund policies. Update your house manual. Review your existing health and safety measures, and ensure that they are clear.


7. Stay Active on Social Media

When preparing your property manager’s to-do list, make sure not to overlook social media. As a professional vacation rental manager, you must have already employed social media as a free tool to connect and engage with many of your potential guests within seconds by sharing a post. To expand your listings’ exposure and promote your brand, you need to get more active on social media.

Analyse your social media activity of the last year and determine which platforms performed the best for your business. Create an account or increase your activity on the social media platforms like Facebook, LinkedIn, Twitter, YouTube, and Instagram.

Plan to reinforce your social media presence and enrich your social media channels with more engaging content. Highlight the diversity of experiences your vacation rental or vicinity offers by sharing user-generated galleries. Find new ways to encourage your guests to generate their own content for your social media. You could also share your positive reviews and previous testimonials.

Moreover, consider investing in paid ads and influencer marketing. Those are two affordable strategies that can drive a lot of traffic to your listings with minimal effort. Targeted ads can enhance your occupancy rate, especially during the quieter seasons.

8. Upgrade Technology and Automate More

Property management is no easy job, especially for those managers who rent out several properties remotely across various locations. The more you outsource and automate your Airbnb management tasks, the more time and energy you have to invest in vacation rental business growth. Automate your vacation rental management areas from housekeeping and maintenance to guest vetting to guest communications and check-ins/outs.

Invest in cutting-edge smart home techs like smart locks, connected lighting systems, and virtual assistants to remotely control your property. Besides, these technologies can significantly enhance your guest experience, add extra value to your vacation rental and increase your profitability.

Channel managers and property management systems are other technology solutions that can take loads off a vacation rental manager’s shoulders. Ensure that the solutions you are currently using are in line with your business needs and can grow with you.

All your technology systems must be smoothly working together. Otherwise, you should check what other solutions offer and pick a system that can help you achieve your new business goals.

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For many vacation rental managers, the New Year comes along with deep cleaning and decorating their properties for the holidays. However, many other property managers want to make a new version of their business. So, they go further and try to prepare a property manager’s to-do list.

The more prepared you are for the New Year, the more fantastic results you will reap in 2023. So, we have collected a list of factors you need to re-evaluate and reconsider before you commit yourself to growth.

After revising and improving some parts of your rental business, you can return to your daily management tasks with peace of mind and have everything tuned in for a fantastic short-term rental business year.

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