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Hospitable vs Amenitiz

This article examines Hospitable vs Amenitiz by concentrating on the main features that a hospitality management software should offer. The data has been collected from Hospitable’s and Amenitiz’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

Guest Review

In Capterra, Hospitable has a rating of 4.8, with the highest score for Customer Service, Ease of Use, and Value for Money. 

Trustpilot introduces Hospitable as a Great tool with a 4.1 TrustScore.

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In Capterra, Amenitiz has a rating of 4.1, with the highest score for Customer Service. 

Trustpilot introduces Amenitiz as an Excellent tool with a 4.6 TrustScore.

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During Hospitable’s direct booking process, guests will go through the screens outlined below:

Guest Details

The primary guests need to provide their name, email, phone number, and billing address.

Payment

Guests must insert their card number, expiration date, and CVC. Hospitable currently accepts Visa and Mastercard.

Guest Vetting

For Direct Premium bookings, once guests have submitted their booking request, they will go through the Autohost guest vetting portal, during which guests must:

  1. Agree to damage protection policy terms.
  2. Verify their contact information, residence details, and birth date.
  3. Provide a valid government-issued ID (such as a driver’s licence, passport, or equivalent).
  4. Specify the purpose of their visit (e.g., business or leisure, special events, etc.).

Autohost will assess the provided data and associated metadata, and deliver feedback through the Inbox. 

Hospitable will only decline a reservation if the guest is listed as banned or if a potential fraud risk is identified. You will receive a notification once the guest has finished using the guest portal, indicating that you may proceed with accepting the booking.

Credit Card Authorisation

After the guest submits their request, Hospitable verifies (but does not charge) their payment method to ensure it is valid for the full booking amount. Hospitable then sends the guest a confirmation email containing their booking request details and a reference ID.

Amenitiz’s integration with Chekin streamlines guest data collection by automatically storing it in your Amenitiz admin. Once guests complete the online check-in form, their information – such as names and contact details – is seamlessly saved in your account.

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Hospitable’s channel manager seamlessly connects with Airbnb, Booking.com, and Vrbo, facilitating the synchronisation of data across all these booking platforms.

guarantees that your calendar’s availability and pricing information remain current and accurate.

Their channel manager can only connect to Airbnb, Vrbo, Booking.com, Homelidays, bookabach, Abritel, FeWo-direkt, and stayz.

Amenitiz offers XML connection with more than 150 channels from OTAs to property listing sites.

By using Amenitiz:

  • You can get spotted online with their Google Hotel integration.
  • You can update your pricing strategy with Amenitiz PriceAdvisor.

Hospitable enables you to establish your own rules while the system autonomously delegates tasks. Your cleaning staff will be informed about upcoming cleanings, even for last-minute bookings.

So, it eliminates the need for manual reminder notifications and saves you valuable time.

You can choose when, how, and who gets notified about new tasks. Notifications are available through email and SMS, as well as via an iCal feed or a daily summary.

With Amenitiz cleaning management solution, you can: 

  • Change room status (Deep clean, Tidy up, Clean).
  • Create multiple accounts for cleaning staff.
  • Assign units or rooms, modify assignments by date ranges, and plan future cleanings.
  • Add comments for occupied rooms.
  • Send the housekeeping report by email and download the report in PDF.

On the housekeeping mobile app, staff can access the room assigned to them and update their status.

Through Hospitable smart lock integrations, you can connect popular smart lock brands, such as Schlage, August, Yale, SmartThings, and RemoteLock apps with booking platforms and your personal website.

Hospitable generates and sends exclusive door access credentials to your confirmed guests just before their check-in. Additionally, once their reservation ends, the system automatically erases the unique code, preventing any unauthorised access after check-out.

With Chekin integrated into Amenitiz, you can manage key tasks, such as sending registration links and remote access codes. These can be scheduled to be sent via email or sent directly through Airbnb’s centralised inbox.

Amenitiz integration with Vikey also simplifies guest check-in by sending guests a link for online check-in, collecting data and payment, and giving keyless access to guests.

  1. Hospitable offers customisable website templates.
  2. Their website accepts custom domains.
  3. Hospitable website is optimised for desktop and mobile.
  1. They offer guest screening empowered by Autohost (for the Premium plan).
  2. Hospitable’s Direct Premium website offers £4M worth of damage protection (powered by SUPERHOG).
  3. You can receive credit card payments through your website during booking. Hospitable will take the hit on lost payment processing fees if a guest cancels. 
  4. Sales and lodging taxes are automatically calculated and collected.
Hospitable offers two websites: Direct Premium and Direct Basic. Their pricing is different based on the number of properties. But the base price for businesses with less than 10 properties is £6/property for Direct Basic and £4/property for Direct Premium. Direct Premium has also a per-booking charge of 6% of the nightly rate and fees + £8. Direct Basic is designed for hosts who are experienced in handling direct bookings and prefer a “do-it-yourself” approach. With this option, you can use site builder, booking widget, and tax collection features. Direct Premium includes the aforementioned features plus tax calculation, payment processing fees, guest vetting, and £4M damage protection.
  1. Amenitiz website reflects all reservations made through your website in your central calendar. 
  2. You can set how and when you want to collect payments.
  1. You can create promotions and loyalty programmes.
  2. Their website is mobile-friendly and compatible with all devices.
  3. You can add keyword-rich ALT texts and Metadata to your website photos and meta titles and meta descriptions.
  4. Amintiz integrates with Google Analytics, enabling you to track website performance.
  5. You can create your own blog, linked with your website.
  6. Amenitiz integration with Google Hotel simplifies the sharing of updated rates and availability of your vacation rentals.

Hospitable:

  • Allows use of custom codes to proactively offer guests to extend a reservation.
  • Enables hosts to inform guests about the possibility of extending their stay automatically by sending a message only if the day before or after their booking is available.

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Amenitiz:

  • Allows you to define Weekly, Monthly, or Non-refundable rate plans.
  • Enables you to apply Linked or Independent restrictions on rate plans.
  • Allows you to determine sales terms for your rate plans.

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  • After completing the booking process, Hospitable sends guests a confirmation email containing their booking request details and a reference ID.
  • Hospitable offers AI-powered messaging, which is available in 29 languages.
  • Hospitable provides pre-programmed answers to common questions.
  • They instantly piece together your information and details about the reservation to send a quick response.
  • Their integration with ChatGPT allows you to craft responses instantly.
  • You can create emails which will be automatically sent to your guests.
  • The confirmation email is sent to guests who booked on Amenitiz booking engine.
  • Email language is determined by the country selection made by your guests, as well as the availability of translations.
  • Amenitiz allows you to craft templates and use their centralised inbox to seamlessly send personalised messages to your Booking.com guests.

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Amenitiz’s integration with Chekin streamlines guest data collection by automatically storing it in your Amenitiz admin. Once guests complete the online check-in form, their information – such as names and contact details – is seamlessly saved in your account.

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With Hospitable, you have the ability to designate positions, such as Owner, Manager, Check-in, Concierge, Check-out, Cleaning, Laundry, and Maintenance for your team members. You can also choose the particular functions and areas that your team members will be able to access.

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The Hospitable mobile app has the same features as the desktop app. 

With this app:

  • You can communicate with your guests via the unified Inbox.
  • You can view the week or month ahead on the integrated calendar.
  • You can create and edit your messaging rules, question detection, and review settings in the Guest Experience section.
  • You can personalise your messages by creating or editing your own custom codes or using their 70+ shortcodes.
  • You can delegate tasks to other members of your team, automatically or manually, using the Operations section.
  • You will get notifications in real-time whenever you receive a message in the Inbox.

Amenitiz provides a mobile version of their platform through which host can:

  • Directly manage the payments for reservations if they use AmenitizPay.
  • Block a room from the mobile application.
  • Add extra charges via the app.

Housekeepers and staff can access the room attributed to them and update their status on the mobile app.

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Amenitiz provides a multi-currency functionality for hosts who have different currencies on OTAs and want to use their local currency on their website and booking engine.

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Hospitable enables you to simultaneously modify pricing and availability for several properties. And these adjustments will be pushed to your listings across all platforms.

  • You have the option to include notes for a single day or for multiple days within the calendar. This functionality allows you to provide context for why a specific date is reserved or why you’ve adjusted the pricing for a particular day.
  • You can link Hospitable.com webhooks with Zapier for enhanced automation of your business operations. These webhooks will be dispatched whenever you get a fresh booking or when there’s a modification in the reservation’s “status.”

Amenitiz offers a suite of features designed to streamline operations:

  • Provides a single interface to manage reservations, housekeeping, and rates, reducing the need to switch between multiple tools.
  • Enables you to access up-to-date information through the dashboard reporting.
  • Amenitiz integration with Chekin and Vikey simplifies and automates the check-in process.

With Hospitable, you can assign the Owner role and select specific features and properties the owner can access.

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Property managers can assign specific access to property owners through the “Team” section in Amenitiz.

  • Permissions include managing inventory, reservations, or specific accommodations.
  • Access can be limited to particular properties or tasks.
  • Owners receive an email with log-in credentials after setup

Hospitable complies with PCI Level 2 standards, and an Attestation of Compliance (AOC) can be provided upon request.

They neither handle nor retain credit card information from hosts when they make payments for Hospitable services.

For this, Hospitable delegates the responsibility of processing credit card and PayPal transactions to Braintree. Braintree is a trusted provider that facilitates online transactions for many businesses and adheres to PCI standards when it comes to securely storing and managing credit card data.

Hospitable does not handle or retain credit card information for Airbnb and Vrbo guests. For Booking.com guests, they store tokenised credit card details in accordance with PCI-DSS standards and delegate payment processing to Stripe.

Amenitiz offers an online payment solution tool named AmenitizPay, through which you can:

  • Automate payments and set rules for scheduling transactions.
  • Manage payments from various devices.
  • Link Booking.com and Expedia payouts to AmenitizPay.

AmenitizPay also offers a bluetooth terminal that ensures easy reconciliation, wherever you are.

  • You can export financial and operational data and then import them into your accounting and analytics software.
  • You can customise your data filters to extract insights according to various criteria, including property, dates, guest identities, team members, and more.

Amenitiz enables you to create customised reports using the Report Builder.

The Dashboard overview is divided into two sections:

Monthly Stats:

  • New bookings: Total bookings received since the start of the month.
  • Month-to-date charges: Includes nights sold, extras, and taxes, even if unpaid.
  • Year-to-date (since January): Aggregates charges from all bookings during the year, excluding cancelled ones.

Daily Activity:

  • New bookings, Check-ins, Check-outs, and Stay-overs are listed for the day.

Hospitable seamlessly integrates with Beyond and PriceLabs, enabling you to apply their dynamic pricing solution to all of your listings on VRBO, Airbnb, and Booking.com.

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Amenitiz PriceAdvisor adjusts your rates based on demand, seasonality, or competitors.

Regardless of the location of your properties, you can choose various competitors and rates. 

You can also determine the ideal price at the right time by taking into account the public holidays in the locations of your guests.

Hospitable support team is typically accessible 24/7 during the weekdays and offers extra assistance on weekends. You can get in touch with them by sending an email to support@hospitable.com or engaging in a live chat.

They also provide Hospitable Hosts Workshops. These workshops cover a wide range of topics, from scaling up to handling emotional support and service animal requests.

Amenitiz offers comprehensive customer support and training. Their support includes a help centre with articles, as well as direct assistance for troubleshooting via email, phone, and chat.

Training resources are available to help users understand features. 

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Amintiz enables you to set accounting codes linked to different charges or transactions.

This aids in tracking expenses, simplifying transaction identification, reducing errors in accounting reports, and facilitating data entry for accountants.

Hospitable’s Unified Inbox pulls messages from Vrbo, Booking.com, and Airbnb inbox into one centralised inbox.

They gather all the necessary information, including guest reviews, ratings, and location details, ensuring that both you and the software have the essential data required to provide timely and welcoming responses.

Your responses seem to originate from the same platform where guests interacted with you. So, they won’t need to use a different application or communication channel.

Amenitiz offers an Airbnb centralised inbox designed to enhance guest interactions and streamline OTA management. This requires a direct connection between Amenitiz and Airbnb.

Amenitiz Inbox allows you to communicate with your guests who have booked through Booking.com.

Pricing

Hospitable offers a subscription-based pricing model, with prices starting at £30 per month for two listings. After the first two, users only pay for listings that receive bookings on each given billing month.

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Amintiz offers three pricing plans. Its pricing varies depending on the total number of rentals and subscription period: 

  • Presence: £45/rental/month for the monthly plan.
  • Sales Pro: £64/rental/month for the monthly plan.
  • Ultimate+: £74/rental/month for the monthly plan.

While the Presence plan includes the website builder, the AmenitizPay and PriceAdvisor are only available for Sales Pro and Ultimate+ subscribers.

Hospitable vs Amenitiz: Which Property Management System to Choose?

Hospitable primarily serves smaller enterprises, particularly independent landlords and smaller property management companies with a minimum of two rental properties. So, its services are designed to be straightforward and uncomplicated. Its flexible and transparent pricing enables users to only pay for listings that are actively rented and know exactly how much they will be charged each month. However, their direct booking website comes with additional costs and some features are only available in the Direct Premium plan. In addition, Hospitable has no direct contact number for its support team, so all communication takes place through email or online chat.

Amenitiz offers a user-friendly interface, a comprehensive PMS, and an integrated booking engine that simplifies reservations and payment processing​. The platform also provides website creation tools. However, its relatively high pricing may be seen as steep for smaller operators or those seeking basic features, as some users have noted that the range of features is limited compared to the investment.

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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