Hostaway vs Amenitiz
This article examines Hostaway vs Amenitiz by concentrating on the main features that a hospitality management software should offer. The data has been collected from Hostaway’s and Amenitiz’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Hostaway has a rating of 4.7, with the highest score for Customer Service.
Trustpilot introduces Hostaway as an Excellent tool with a 4.8 TrustScore.
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In Capterra, Amenitiz has a rating of 4.1, with the highest score for Customer Service.
Trustpilot introduces Amenitiz as an Excellent tool with a 4.6 TrustScore.
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Hostaway sends out automated messages called “Native Messages” to the guests based on the reservation event. These auto-messages will be sent to channels like Airbnb, and the guests receive them on Airbnb.
You can set messages in Hostaway and send them out for Expedia, HomeAway, TripAdvisor, and Booking.com.
Regarding payments, if the channels do not process them, they will pass you the card details, and you can charge the cards to proceed with the payment through your Stripe account.
Amenitiz’s integration with Chekin streamlines guest data collection by automatically storing it in your Amenitiz admin. Once guests complete the online check-in form, their information – such as names and contact details – is seamlessly saved in your account.
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Hostaway offers integration with top channels such as Airbnb, Booking.com, Expedia, HomeAway/Vrbo, 9flats.com, and Innclusive (which provides a commission-free listing for the owners). Hostaway also offers iCal integration with other channels such as OwnersDirect, Tripping.com, Widmu, Perfect Places, and OneFineStay.
Hostaway:
- pushes rates and availability in real time and makes sure that those are up to date across all channels.
- enables you to export your listings (calendar and content) from Hostaway into HomeAway/Vrbo if you have five or more active listings, and they are listed on HomeAway/Vrbo.
- offers a manual iCal synchronisation when you have less than five listings for TripAdvisor and Flipkey. If you have five or more listings, Hostaway offers a 1-way API integration.
- lets you export your listings to Booking.com if you have more than five listings. However, you can only export one listing per address.
- sets channel mark-ups.
- sets a “booking window” at channel level.
- notifies you if there is a “modified reservation” by using the “Airbnb Pro” connection. You can also manage “Special Offers” in your Hostaway account.
Amenitiz offers XML connection with more than 150 channels from OTAs to property listing sites.
By using Amenitiz:
- You can get spotted online with their Google Hotel integration.
- You can update your pricing strategy with Amenitiz PriceAdvisor.
Hostaway gets help from cleaning services through integrations with Properly and Doinn. You can export your listings into these platforms.
- In Hostaway, you can set up cleaning tasks before arrival and after check-out.
- The housekeepers have access to the tasks on both the dashboard and their mobile app, where they can attach photosand leave comments.
With Amenitiz cleaning management solution, you can:
- Change room status (Deep clean, Tidy up, Clean).
- Create multiple accounts for cleaning staff.
- Assign units or rooms, modify assignments by date ranges, and plan future cleanings.
- Add comments for occupied rooms.
- Send the housekeeping report by email and download the report in PDF.
On the housekeeping mobile app, staff can access the room assigned to them and update their status.
Hostaway integrates with Operto. Operto sends the access codes to the guests after you set a message in Hostaway to allow it to send those codes.
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With Chekin integrated into Amenitiz, you can manage key tasks, such as sending registration links and remote access codes. These can be scheduled to be sent via email or sent directly through Airbnb’s centralised inbox.
Amenitiz integration with Vikey also simplifies guest check-in by sending guests a link for online check-in, collecting data and payment, and giving keyless access to guests.
Hostaway allows you to choose the subdomain’s name for your direct booking website, select the listings you would like to be published on the website, and add titles, content, background images, and social media contact information.
- Your Stripe account will be connected to your website.
- You can use the WordPress plugin to connect your website to Hostaway’s website.
- Hostaway’s Open API option enables you to integrate your Hostaway software with any other website.
- Amenitiz website reflects all reservations made through your website in your central calendar.
- You can set how and when you want to collect payments.
- You can create promotions and loyalty programmes.
- Their website is mobile-friendly and compatible with all devices.
- You can add keyword-rich ALT texts and Metadata to your website photos and meta titles and meta descriptions.
- Amintiz integrates with Google Analytics, enabling you to track website performance.
- You can create your own blog, linked with your website.
- Amenitiz integration with Google Hotel simplifies the sharing of updated rates and availability of your vacation rentals.
- Hostaway allows you to set weekly and monthly rates and push them to the channels.
- You can set rates for all the connected channels by editing them on the calendar.
- You also have the option to import rates from your Airbnb account into Hostaway and send them to other channels.
Amenitiz:
- Allows you to define Weekly, Monthly, or Non-refundable rate plans.
- Enables you to apply Linked or Independent restrictions on rate plans.
- Allows you to determine sales terms for your rate plans.
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- Hostaway facilitates guest experience through integration with YourWelcome and Wishbox.
- Through Hostaway, you can send messages automatically, thanking the guests for reservations, welcome messages, and post-check-out messages and trigger them according to the channel, listing, or event type.
- You can choose templates from the system and set this automation for all channels or all listings, one listing, or one specific channel.
- You can set triggers and send the message based on the reservation status, arrival/departure, enquiry, and pending reservation. You can pause, cancel, or edit these “scheduled messages” and send them manually.
- The “Native Messaging” feature enables you to send the message to Airbnb and Booking.com, and these channels will send the email to the guest.
- The “Guest Reviews” feature of Hostaway allows you to receive reviews from the guest from the top channels, and you would be able to reply to the reviews that come from Airbnb and Booking.com.
- You can create emails which will be automatically sent to your guests.
- The confirmation email is sent to guests who booked on Amenitiz booking engine.
- Email language is determined by the country selection made by your guests, as well as the availability of translations.
- Amenitiz allows you to craft templates and use their centralised inbox to seamlessly send personalised messages to your Booking.com guests.
Amenitiz’s integration with Chekin streamlines guest data collection by automatically storing it in your Amenitiz admin. Once guests complete the online check-in form, their information – such as names and contact details – is seamlessly saved in your account.
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Hostaway:
- connects to Properly and Doinn, so if you have an account on these platforms, you can outsource your maintenance operations.
- allows assigning tasks to the user, supervisor, and teams, which can be managed from both the system and the mobile app.
- lets the cleaners attach pictures or leave comments so that you will be informed about an issue.
Hostaway’s app is useful for hosts and staff members.
- The team members can see the tasks that they have been assigned to. They can also check all the tasks related to their team and “accept” the task to complete it.
- Using the filter options, the staff member can search the tasks in their application and choose the one that applies to their role.
- The cleaners can upload pictures as attachments on their mobile app.
Amenitiz provides a mobile version of their platform through which host can:
- Directly manage the payments for reservations if they use AmenitizPay.
- Block a room from the mobile application.
- Add extra charges via the app.
Housekeepers and staff can access the room attributed to them and update their status on the mobile app.
- Hostaway offers a tagging system that allows you to add tags to the listing to make filtering easier.
- In each listing, you can create a “Custom Field” and configure detailed information about the units.
- For manually creating a listing, you can add rooms and beds. The bed-type export feature is available for HomeAway and Booking.com.
- Some settings (content) in Hostaway can be exported to Airbnb such as discounts, minimum and maximum stay restrictions, check-in & check-out time, cleaning fee, extra guest fee, etc.
- The system allows you to cross-list the properties, and you would be able to set bookable properties as separate units and together as a whole.
Amenitiz provides a multi-currency functionality for hosts who have different currencies on OTAs and want to use their local currency on their website and booking engine.
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- Hostaway allows you to create general tasks and reservation-based tasks and assign them to the team members. The assignee will get notified via email. As the manager, you will be provided with an overview of all tasks in some categories such as “to do,” “accepted,” “in progress,” and “done,” and you can see them on the calendar (tasks that are linked to reservations).
- The system allows you to put the staff into groups and assign a supervisor. The tasks can be allocated to the listing, channels, or both.
- The tasks are based on the listings and events, and you can create them both manually and automatically. The manual task option is handy for not recurring tasks, and you can use the available options in the software to set them. The assignee can start and end the task from both the platform and mobile app. The system also allows you to set recurring tasks.
- There is a Time Report option that tells you how much time was spent on the task.
- You can add the following options to your tasks: a checklist, costs, resolution notes (giving and leaving feedback), and attachments (cleaners can upload images before and after cleaning)
- You can give permissions to the users to “view, modify, delete, and edit” the tasks. If the modification is done through the mobile app, any reservation changes would not be applied to the task.
Amenitiz offers a suite of features designed to streamline operations:
- Provides a single interface to manage reservations, housekeeping, and rates, reducing the need to switch between multiple tools.
- Enables you to access up-to-date information through the dashboard reporting.
- Amenitiz integration with Chekin and Vikey simplifies and automates the check-in process.
In Hostaway, you can give owners access to the system by setting an email address and password and defining the properties they are allowed to see. The system enables you to let the owner see the listings, reservations, calendar, or all of them. You can allow them to modify, create, or delete listings and reservations, as well.
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Property managers can assign specific access to property owners through the “Team” section in Amenitiz.
- Permissions include managing inventory, reservations, or specific accommodations.
- Access can be limited to particular properties or tasks.
- Owners receive an email with log-in credentials after setup
Hostaway’s payment partners are Stripe and Braintree (Braintree does not pre-authorise the deposit).
- You can specify whether you process the payment by credit card or send an invoice to the guests with the payment instructions manually.
- When the invoice is created, you can charge your guests directly from the invoice; their credit card will be charged, and the amount will be managed on your Stripe account.
- You can set automatic invoices for new reservations and decide whether they will be created for all channels or only for a specific one. You can also link the invoices to some or all listings. You can set up auto-charge and split charge by scheduling the triggers (based on reservation, check-in, and check-out). You have the ability to pause or edit a charge at any time.
- Pre-authorisation only works for auto-charge and auto-invoices.
- You should manually mark the invoice as fully or partially paid.
Amenitiz offers an online payment solution tool named AmenitizPay, through which you can:
- Automate payments and set rules for scheduling transactions.
- Manage payments from various devices.
- Link Booking.com and Expedia payouts to AmenitizPay.
AmenitizPay also offers a bluetooth terminal that ensures easy reconciliation, wherever you are.
Hostaway provides you with reports that you can view based on listing level and channel level.
Through these graphics, you can see:
- rental revenue per channel.
- booking nights per channel.
- rental revenue per reservation per channel.
- daily reservation received per channel.
- reservation per channel.
You can use the sample formula included in the system or create your calculations by selecting some values related to taxes like city tax, sales tax, and other values related to reservations like Damage Deposit and Additional Cleaning Cancelation Fee. After creating this, you will be able to check the Financial Report.
The Occupancy Report gives you information about days available, days booked, total check-in, revenue, revenue/days booked, revenue/days available, cancellations, etc.
Amenitiz enables you to create customised reports using the Report Builder.
The Dashboard overview is divided into two sections:
Monthly Stats:
- New bookings: Total bookings received since the start of the month.
- Month-to-date charges: Includes nights sold, extras, and taxes, even if unpaid.
- Year-to-date (since January): Aggregates charges from all bookings during the year, excluding cancelled ones.
Daily Activity:
- New bookings, Check-ins, Check-outs, and Stay-overs are listed for the day.
Amenitiz PriceAdvisor adjusts your rates based on demand, seasonality, or competitors.
Regardless of the location of your properties, you can choose various competitors and rates.
You can also determine the ideal price at the right time by taking into account the public holidays in the locations of your guests.
Hostaway facilitates being in touch with the support team and receiving assistance for most of the updates and configurations.
There is a fixed charge for the setup.
Amenitiz offers comprehensive customer support and training. Their support includes a help centre with articles, as well as direct assistance for troubleshooting via email, phone, and chat.
Training resources are available to help users understand features.
In Hostaway, if you want to integrate with your accounting system, you can use an Open API.
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Amintiz enables you to set accounting codes linked to different charges or transactions.
This aids in tracking expenses, simplifying transaction identification, reducing errors in accounting reports, and facilitating data entry for accountants.
Hosaway’s unified inbox offers two views, which are the inbox and the guest conversation.
The inbox can be filtered by all listings, all channels, recent activity, and reservation status.
In the conversation page, you can find information such as the guest name, channel name (Airbnb only), check-in and check-out, name of the property, and the number of the guests. Some options link you to the calendar, booking page, and guest portal.
The guest portal contains the reservation details, photos, and Google Maps, and you can share its URL with your guests. The guests can also access the invoice, and they can leave a note for you.
Amenitiz offers an Airbnb centralised inbox designed to enhance guest interactions and streamline OTA management. This requires a direct connection between Amenitiz and Airbnb.
Amenitiz Inbox allows you to communicate with your guests who have booked through Booking.com.
Pricing
Hostaway pricing offers different options. To get an accurate quote, you should contact them for your customised pricing plan.
Hostaway charges 367.80 GBP ($500) as the setup fee. Typically, the price starts at 25.75 GBP ($35) per listing, but it drops down as the number of units increases.
There are two options for paying Hostaway subscriptions:
- commission-based (2% of monthly revenue)
- Flat rate
Based on a rough calculation for a business operating around 200 units, Hostaway pricing would be about 14.71 GBP ($20) per listing. Another query for four units with a different combination of features would be 11.03 GBP ($15) each and 183.90 GBP ($250) of setup fee.
Amintiz offers three pricing plans. Its pricing varies depending on the total number of rentals and subscription period:
- Presence: £45/rental/month for the monthly plan.
- Sales Pro: £64/rental/month for the monthly plan.
- Ultimate+: £74/rental/month for the monthly plan.
While the Presence plan includes the website builder, the AmenitizPay and PriceAdvisor are only available for Sales Pro and Ultimate+ subscribers.
Hostaway vs Amenitiz: Which Property Management System to Choose?
Hostaway enables the user to advertise and list their properties on top channels easily. The company is looking to improve by adding new features. Hostaway communicates with its clients and develops what the users need or suggest. If you aim to concentrate on some channels, especially Airbnb, Hostaway provides you with a smooth synchronisation. However, Hostaway does not offer many tools to improve your direct bookings.
Amenitiz offers a user-friendly interface, a comprehensive PMS, and an integrated booking engine that simplifies reservations and payment processing. The platform also provides website creation tools. However, its relatively high pricing may be seen as steep for smaller operators or those seeking basic features, as some users have noted that the range of features is limited compared to the investment.
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