iGMS vs Tokeet
This article examines iGMS vs Tokeet by concentrating on the main features that a hospitality management software should offer. The data has been collected from iGMS’s and Tokeet’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, iGMS has a rating of 4.6, with the highest score for Value for Money and Customer Service.
Trustpilot introduces iGMS as a Great tool with a 4.2 TrustScore.
In Capterra, Tokeet has a rating of 3.7, with the highest score for Customer Service and Value for Money.
Trustpilot introduces Tokeet as an Excellent tool with a 4.5 TrustScore.
iGMS’s booking processing is effortless and straightforward. Every booking that hits your properties from OTAs has a reservation card in which the guest’s contact information is listed.
iGMS automates your payment processing, and you can also make refunds quickly. You can use the pre-set email templates for each property or create new ones manually and easily use them for communication. Your check-in instructions will also be sent out in one of the emails.
You can also alter the bookings and change the number of guests, dates, or extended stays.
iGMS lets you generate and send rental agreements to guests. Additionally, for rentals exceeding 28 days, you can establish a unique long-term agreement that will be automatically implemented for all such reservations.
With iGMS, you can manage the collection and return of security deposits for direct reservations. To do this, you need to set up a connection with Stripe in your iGMS account.
Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from check-in to check-out.
You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received. Check Automata here.
Tokeet uses Signature, a document management tool, to facilitate getting guests’ signatures. With Signature, you can send the contract to the guests and get notified when the document is signed.
iGMS offers native integrations with Airbnb, Vrbo, and Booking.com, and it offers iCal support for various OTAs.
Getting connected to Airbnb, HomeAway, and Vrbo, you can sync your availability, occupancy, pricing, and messaging with your iGMS account and manage them from your multi-calendar within the system. Regarding the rest of the channels, you can only import/export your tasks and availability using the iCal connection, which requires your supervision as it takes some time for it to get updated each time a change is made.
Tokeet has two types of connection for channels: API (Airbnb, Booking.com and Expedia) and iCal.
N.B. Changes in availability are instantly sent to your connected channels. However, rates always need to be pushed by using the push rate option.
Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet calendar.
iGMS generates mid-stay housekeeping and check-out housekeeping tasks automatically from the system upon every entry/check-out.
Your iGMS multi-calendar will provide you with three types of functions differentiated with three different colours:
- Red tasks — assigned cleaning visits are indicated by a © in the multi-calendar, and unassigned ones have a silhouette of a person. Cleaning visits are automatically created upon check-out of each reservation. It is not possible to have more than one cleaning visit per day.
- Purple tasks — short visits, inspections or handyman appointments. The number of tasks per day is not limited.
- Green tasks with a check mark — completed cleaning visits and tasks.
An iGMS account holder can set up Access and Permissions in each team member’s account in the Team & Members section.
Tokeet suggests using other cleaning services’ apps in conjunction with Tokeet.
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iGMS sends check-in instructions to guests via a set of ready-made email templates for each property. You can also create new templates for each booking, message them from the unified inbox, welcome them, and provide them with the necessary information for each check-in.
With the integration of iGMS and EveryDoor, users can connect their smart locks and buzzer systems for automatic, secure, and keyless entry.
Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out.
- iGMS allows you to create and manage a free direct booking website, regardless of your subscription plan.
- The iGMS website is customisable, enabling you to adjust the layout, colour schemes, fonts, and more.
- Your website will automatically sync with the iGMS Multi-Calendar.
- You can collect payments through integration with Stripe.
Instant Website Builder
With the iGMS Website Builder, you can set up your website with no coding knowledge. All it takes is a simple click on the “Create a website” button to transform your Airbnb listing into a fully functional website. All your information, including property descriptions, photos, amenities, and pricing will be automatically pulled from Airbnb.
Tokeet’s website builder creates a mobile-responsive website for you.
You can customise the font and colours, tagline, and description of your website.
You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application.
Tokeet allows you to add:
- Google Analytics
- Mix panel
- Facebook tracking code
- Your social media channels to be displayed on your website
- Custom CSS, HTML, and JavaScript code on your site
iGMS offers a tool for times when a guest wants to stay longer in your properties, which is editing the booking without going to your Airbnb account to make changes to the booking details. The property, the price, the number of guests, the dates, and the number of nights can be altered from inside the reservation card.
- Add your longer-term listings to Airbnb’s Monthly Stay programme along with other leading mid-term booking channels.
- Filter reports by the length of stay to tag extended stays within the Guesty admin to automate customised communication.
In Tokeet, you can link different rooms of a rental together and rent them as a whole.
Since the start of the COVID-19, Tokeet has suggested to its customers to consider substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.
- iGMS’s hosts and their teams can view structured information about the booking in reservation cards, such as the property, dates, guests, and the reservation cost.
- You can set up how the check-in will take place. A concierge can be assigned or you can also select self check-in for the task.
- Hosts can also add instructions and assign tasks to the team member related to cleaning or check-out.
- There are specific pre-set email templates for check-in instructions for each property, which are sent out automatically to your guests from Airbnb, HomeAway, and Vrbo.
You can share your Guest Portal with guests through Tokeet by either including a link in Enquiry Actions or sending it within a message template.
In case you have sold add-ons to your guests, you can make a single invoice with multiple items for them.
iGMS allows you to view the guest profile on the platform. The guest profile contains information about the guest, such as reservation code, contact details, their profile on Airbnb, government ID, work email, social accounts, selfies and more.
You can easily navigate to the reviews and recommendations that the guest has received. If you click on the guest’s photo, you will have the guest’s Airbnb verification information displayed. This allows Airbnb hosts to screen guests instantly via the software.
From the reservation card, hosts can message the guests or open the itinerary.
Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.
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iGMS:
- Allows recording maintenance issues.
- Enables you to create a task for your fixer from the platform with the address, date, description of the issue, and approximate duration. You can also add notes for your staff about each task.
- Allows the fixers and the cleaners to turn the task’s status to complete when done and track them in real time.
- Sends the fixers notifications on their mobile phones via text messaging when the task is created automatically from the system or manually by another user of iGMS. They will also receive another message as a reminder the evening before.
- Creates a daily schedule for each staff of yours for the following day in order to avoid missing things.
Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. So, it allows you to create a hold event that will prevent any bookings from occurring for these dates. These hold events will be reflected on all of your calendars.
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iGMS has a mobile app and an iPod/iPad app that allows you to manage your properties fully from the app, just like when you are using the web version.
You can use their mobile app for the following tasks:
- Check your business performance via the iGMS Dashboard.
- Manage rates and availability with the Multi-calendar and Single Property Calendar.
- Manage communications through the unified inbox.
- Access the cleaning management system for better control over housekeeping tasks.
- You can handle multiple Airbnb accounts from a single dashboard.
Tokeet’s mobile app is a native mobile app, developed for tracking operations. Cleaning instructions can be found in the mobile app. Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.
iGMS enables you to manage different Airbnb accounts from one central system.
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Tokeet has specific features which help you manage your properties in different parts of the world.
With Tokeet you can:
- Change the currency for an entire Tokeet account.
- Change the currency for a specific rental.
- Use templates in different languages to communicate with your guests in their language.
iGMS can automate your communications with the guests, your housekeepers, and maintenance staff fully.
- Communication: Pre-set email templates to be sent out to your Airbnb, Vrbo, HomeAway and Expedia guests automatically.
- Housekeeping: iGMS automatically generates check-out housekeeping tasks after each check-out. The software provides your housekeepers with a daily schedule to be followed using the staff portal.
- Maintenance: iGMS allows you to create profiles and tasks for the maintenance staff.
Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.
With Tokeet’s Message templates, you can create multiple templates for communications you routinely have with your current and prospective guests.
For more advanced options, you need to pay for Automata. With Automata, you can also use automated SMS, while with Tokeet you cannot send SMSes. You can create Triggers under the Workflow tab either by editing a sample trigger or by making a trigger from scratch.
iGMS allows you to define different roles in your management system.
Each property can have only one property owner.
Notifications about new bookings, alterations, and cancellations are sent to property owners by default.
The owner has direct and immediate access to their multi-calendar. If additional permissions have been granted, the owner can manage pricing, guest communication, and create and assign cleaning tasks.
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Tokeet treats owners as other Tokeet users. You can control the owners’ access to:
- Payouts: shows the owner how much to earn from each booking.
- Reports: shows the owner detailed reports about the bookings.
- Statements: provides monthly income statements.
- Invoices: creates invoices for the owners.
- Payment Gateway: allows the owners to connect their payment gateway to their Tokeet account.
iGMS allows you to collect payments from your direct bookings, website, and hotel collections using the Stripe payment gateway.
- After connecting your Stripe account with iGMS, following every direct booking, the system will generate an invoice with the necessary information in the reservation card, which is editable.
- iGMS generates invoices, and the guests can complete their payments using Stripe 3D Secure Link.
- You can easily log payment and deposit if it is for a hotel.
- You can also refund the guest from the system.
Tokeet enables you to send invoices and accept credit card payments online from the invoice through Paypal and Stripe. You can also add other payment gateways to your Tokeet account.
With Tokeet, you can include partial payment in the invoice you create.
iGMS’s reports include total revenue, cleaning and management fees, the number of cleaning tasks performed per month, taxes and service fees, monthly revenue reports, payouts, and itinerary information.
The user could adjust iGMS reports, including payouts, reservations, monthly revenue, and tasks to give to other team members.
Tokeet reporting provides detailed breakdowns of:
- Enquiries
- Bookings
- Revenue
- Expenses
- Profit/Loss
- Total Utilisation
All can be filtered by year, rental, and channel.
You can integrate iGMS with PriceLabs, DPGO, Wheelhouse, and Beyond to get dynamic pricing services.
You can also enable the Channel Markup feature to change pricing, availability, and rates.
Tokeet has integration with PriceLabs as a revenue management solution for short-term rental properties. This way, you can define daily rates for your rentals in Tokeet based on PriceLabs data.
iGMS offers a Help Desk, Email Support, and Website Chat Support for Pro, Flexible, and trial accounts. However, iGMS customer support working hours differ for each plan.
The Pro users can receive support Monday to Friday 24 hours and 9:00 to 17:00 on the weekends.
Setup: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees.
Support: You can contact the Tokeet support team any time at support@tokeet.com, or use the chat widget in the Tokeet platform. Tokeet training is held daily.
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iGMS’s unified inbox only works for Airbnb, Booking.com, and HomeAway at the moment.
iGMS allows you to respond to all guest enquiries from Airbnb and HomeAway with ready-made email templates within the system. Messages received from Booking.com require you to search the name of the guest in iGMS messenger.
iGMS’s unified inbox lets you see the booking and guest details, pin, mark, answer the messages, write notes on a To-Do list, and alter reservations if necessary.
Tokeet’s Enquiry Inbox is the place to receive enquiries, bookings and cancellations. You can filter the enquiries by rentals, source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful when migrating to Tokeet.
You can also bill your guests by creating an invoice. You can add fees like cleaning fees to your invoice and send it to your guests via email.
Pricing
iGMS offers three different plans: Host, Flexible, and Pro. The Host plan allows you to choose between a monthly or annual commitment. Each property’s price under the annual plan is 12.6 GBP ($16), and it is 19 GBP ($24) on the monthly plan.
The Flexible plan has limited features activated but allows you to use Airbnb listings with full functionality, using which you need to pay 0.80 GBP ($1) per night if you have reservations. If you decide to use a Pro plan, you can choose between a monthly or annual commitment. At the beginning of each month, you will receive an invoice from the company that counts the number of your active properties – properties that have received at least one booking. Each property’s price under the annual plan is 15 GBP ($19), and it is 22 GBP ($28) on the monthly plan.
As for the cancellation of your subscription, they have specific policies that are good to know upfront. iGMS also offers a 14-day trial in the beginning, which is an excellent opportunity for you to decide whether it is the right solution for you or not.
Tokeet offers unit-based pricing models, where users pay a monthly or yearly fee based on the number of their rentals. If they choose the yearly payment plan, they will receive a 20% discount.
You can see the details of the price per rental here.
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Guesty vs Tokeet: Which Property Management System to Choose?
Guesty is one of the most popular PMS providers in the vacation rental industry. It is an established brand with many branches all around the world. Guesty has a different pricing strategy compared to most of its competitors. The pricing model is commission-based, which means you will be charged on the bookings made through the software. This naturally increases the amount of commission you have to pay to Guesty while managing and scaling your short-term rental business. There are also other charges such as the initial set-up fee. However, Guesty is famous for having one of the most user-friendly platforms in the industry.
Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, you should always bear in mind that most of the time you need to compensate for the low price you pay. Unresponsive support and weak technical help are pressing issues to seriously think about. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata.
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