Blog

Tag: guest experience

How Improving Guest Satisfaction Grows Your Vacation Rental Profits and Business

In the world of holiday rentals, especially for hosts managing 10 or more properties, learning

9 April 2025 No Comments

Does Your Vacation Rental Website Have a Strong Privacy Policy?

In today’s technology-driven landscape, safeguarding privacy has become paramount. If you manage a vacation rental

11 December 2024 No Comments

Task management for vacation rentals - Zeevou

Task Management for Vacation Rentals: How Zeevou Simplifies Property Operations

Managing holiday lets can feel like juggling a dozen tasks at once: coordinating housekeeping schedules,

24 November 2024 No Comments

From Frustration to Delight: Handling Guest Complaints

In the hospitality industry, guest satisfaction is paramount. Familiarising your staff with the most common guest complaints…

19 June 2024 No Comments

Top 2024 New Year Resolutions for Vacation Rental Managers

As the clock strikes midnight and fireworks illuminate the sky, we don’t just usher in a new year; we welcome a new era of opportunities and challenges…

1 January 2024 No Comments

How to Boost Your Revenue for Christmas Holiday Vacations

The magic of Christmas comes alive during the holiday season, and for vacation rental hosts, the aim is not only to create…

1 December 2024 No Comments

10 Essential Airbnb Hosting Tips for a Memorable Thanksgiving

Embarking on the journey of Airbnb hosting opens doors to extra income and exciting encounters worldwide. In navigating the ever-changing travel landscape…

10 November 2024 No Comments

What You Need to Know about Airbnb’s Strict Cancellation Policy

In the world of online travel bookings, flexibility and convenience are highly valued by both hosts and guests…

24 September 2023 No Comments

Airbnb Interior Design: 10 Tips from a Senior Designer

If you’re looking to create a captivating and inviting space for your vacation rental, you’re in the right place…

6 October 2024 No Comments

Do’s and Don’ts of vacation rental websites (FI) - Zeevou

Creating Your Dream Vacation Rental Website: Do’s and Don’ts

In today’s digital age, a well-designed and user-friendly website is crucial for the success of your vacation rental business…

21 June 2023 No Comments

Themed Vacation Rentals: A Unique Experience

Are you a host looking to provide a new and exciting experience for your guests? Consider offering themed vacation rentals to elevate their travel adventures…

27 May 2023 No Comments

A quick guide to website branding for vacation rentals (FI) - Zeevou

5 Essential Tips for Website Branding in Vacation Rentals

More than likely, you’ve been to at least one website that made you think, “Wow, this is awesome!”…

21 July 2024 No Comments

Vrbo Cancellation Policy for Guests and Hosts

Every traveller’s goal is to complete their vacation stay, but sometimes, cancellations are unavoidable. Hence,

5 February 2023 No Comments

Airbnb Virtual Tour for Your Vacation Rental

Visual information is crucial in enticing more visitors and converting lookers into bookers. Although images

8 October 2022 2 Comments

The Importance of Guest Vetting

We don’t live in an ideal world, so you don’t always host quiet and considerate guests. You may face risky reservations that could threaten your property…

28 April 2023 No Comments

7 Airbnb Welcome Basket Ideas Your Guests Will Admire

The moment your guests arrive at your property and start exploring their home away from home is the exact time to make your first…

18 August 2024 No Comments

9 Direct Booking Website Design Mistakes That Cost You Bookings

A direct booking website is an unignorable keystone to building a self-reliant lucrative rental business in 2022…

29 June 2022 No Comments

12 Appealing Vacation Rental Guest Book Ideas

Want to relive the memories of your guests? Guest books are an excellent way to

17 August 2022 No Comments

Why Do You Need a Direct Booking Website for Your Vacation Rental Business in 2025?

There are multiple third-party platforms to list your properties, yet more reliance on them could…

26 February 2022 No Comments

4 Hilarious Language Barrier Stories from Vacation Rental Hosts

Language barriers can cause unexpected hiccups and big problems. Many funny incidents occur in hospitality businesses…

29 January 2022 No Comments

10 Must-Have Indoor Activities to Keep Guests Entertained in Your Vacation Rental

Imagine happy guests curled up with a movie marathon on a rainy day, families laughing and playing…

30 June 2024 No Comments

What Are the Basic Facilities for Disabled Guests in Hotels and Vacation Rentals?

The primary basis of hospitality is guest experience, delivering unique experiences that your guests can…

20 November 2021 2 Comments

10 Must-Have Board Games for Your Vacation Rental

What sets vacation rentals apart from hotels is the homey feel they offer their guests. As a result, providing whatever…

31 July 2024 No Comments

What Is a Unified Inbox?

Vacation rental management entails a lot of text switching before, after and during a guests’ stay at your vacation rental. The more guests you host, the more communication you have…

27 June 2021 No Comments

6 Tips to Improve Guest Experience in a Vacation Rental Business

My sister and I planned to visit Rome during the Christmas holidays in 2018. Initially, it was an exciting experience as it was our…

25 September 2024 No Comments

contactless future of the hospitality industry - Zeevou

The Contactless Future of Guest Experience

Technological advancements are revolutionising how we communicate and do business, including in the short-term rental

2 February 2025 No Comments

Direct booking Websites vs OTAs (FI) - Zeevou

Direct Booking Websites vs OTAs, Which One Gives You More Profit?

There’s a heated debate among vacation rental managers and serviced apartment operators over the dilemma of direct booking…

9 April 2023 No Comments

vacation rental Operations Management- Zeevou

4 Areas in Vacation Rental Operations Management to Automate

Vacation rental operations management is key to delivering five-star service to your guests. However, property

5 November 2020 2 Comments

The Best Places in Europe to Invest in Vacation Rentals [2025]

Why put all your eggs in one basket? Diversify your investments by exploring the best places to invest in vacation rentals across…

16 June 2024 No Comments

How to Make up for Lost Airbnb Guest Reviews

Airbnb has established itself as a leading platform for short-term accommodations worldwide. Since travellers can’t

18 December 2024 4 Comments

Cookie	Duration	Description
__cfruid	session	Cloudflare sets this cookie to identify trusted web traffic.
__hs_cookie_cat_pref	6 months	HubSpot sets this cookie to record the categories a visitor consented to. It contains data on the consented categories.
__hs_do_not_track	5 months 27 days	HubSpot sets this cookie to prevent the tracking code from sending any information to HubSpot.
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
_abck	1 year	This cookie is used to detect and defend when a client attempt to replay a cookie.This cookie manages the interaction with online bots and takes the appropriate actions.
_cfuvid	session	Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services
bm_sz	4 hours	This cookie is set by the provider Akamai Bot Manager. This cookie is used to manage the interaction with the online bots. It also helps in fraud preventions
cf_use_ob	less than a minute	Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
CookieLawInfoConsent	1 year	Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
hs-messages-hide-welcome-message	one day	HubSpot sets this cookie to prevent the chat widget welcome message from appearing again for one day after it is dismissed. It contains a Boolean value of True or False.
hs-messages-is-open	30 minutes	HubSpot sets this cookie to determine and save whether the chat widget is open for future visits. It is set in visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity. If visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes. It contains a Boolean value of True if present.
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
m	1 year 1 month 4 days	Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly.
PHPSESSID	3 months	This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wpEmojiSettingsSupports	session	WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
bcookie	1 year	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	1 year	LinkedIn sets this cookie to store performed actions on the website.
email	7 days	It will be used to auto-fill the Calendly email field from the HubSpot email field.
firstname	7 days	It will be used to auto-fill the Calendly form first name field from the HubSpot first name field.
lastname	7 days	It will be used to auto-fill the Calendly form last name field from the HubSpot last name field.
li_gc	5 months 27 days	Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
messagesUtk	5 months 27 days	HubSpot sets this cookie to recognize visitors who chat via the chatflows tool.
pvc_visits[0]	1 day	Posts View Counter set this cookie to ensure accurate view counts on each page.
referrer_user_id	14 days	Calendly sets this cookie for the booking functionality of the website.
user_pricing_currency	1 day	This cookie is used on the pricing page to display the appropriate currency based on the user's geographic location, ensuring that pricing information is relevant and tailored to the user's region.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.
yt-player-headers-readable	never	The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience.
yt-remote-cast-installed	session	The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.
yt-remote-fast-check-period	session	The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
yt-remote-session-app	session	The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.
yt-remote-session-name	session	The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
ytidb::LAST_RESULT_ENTRY_KEY	never	The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.

Cookie	Duration	Description
_calendly_session	21 days	Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.
_ym_visorc	30 minutes	Yandex sets this cookie to allow the site's Session Replay to function correctly.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.
ymex	1 year	Yandex sets this cookie to collect information about the user behaviour on the website. This information is used for website analysis and for website optimisation.
yuidss	1 year	Yandex stores this cookie in the user's browser in order to recognize the visitor.

Cookie	Duration	Description
__hstc	5 months 27 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_clck	1 year	Microsoft Clarity sets this cookie to retain the browser's Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID.
_clsk	1 day	Microsoft Clarity sets this cookie to store and consolidate a user's pageviews into a single session recording.
_ga	1 year 1 month 4 days	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
_gat_UA-*	1 minute	Google Analytics sets this cookie for user behaviour tracking.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_pendo_guides_blocked.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_pendo_visitorId.4cfbcefc-fcf9-4b66-5dc6-9b0d81bb07a9	never	Pendo sets this cookie to identify and record the visitor’s Account ID that will be used in Pendo, like Guide delivery and analytics.
_ym_d	1 year	Yandex sets this cookie to store the date of the users first site session.
_ym_isad	20 hours	Yandex sets this cookie to determine if a visitor has ad blockers.
_ym_uid	1 year	Yandex sets this cookie to identify site users.
ajs_anonymous_id	never	This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.
ajs_group_id	never	This cookie is set by Segment to track visitor usage and events within the website.
ajs_user_id	never	This cookie is set by Segment to help track visitor usage, events, target marketing, and also measure application performance and stability.
AnalyticsSyncHistory	1 month	Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie.
CLID	1 year	Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	5 months 27 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
ln_or	1 day	Linkedin sets this cookie to registers statistical data on users' behaviour on the website for internal analytics.
MR	7 days	This cookie, set by Bing, is used to collect user information for analytics purposes.
SM	session	Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains.
yabs-sid	session	Yandex sets this cookie to store the session ID.
yandexuid	1 year	Yandex sets this cookie to identify site users.
yp	1 year 1 month 4 days	Yandex sets this cookie to compile anonymous information on users’ browsing, to know the origin of the visits and other statistical data.

Cookie	Duration	Description
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
i	1 year 1 month 4 days	This cookie is set by OpenX to record anonymized user data, such as IP address, geographical location, websites visited, ads clicked by the user etc., for relevant advertising.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
sync_cookie_ok	1 day	This cookie is set by the provider WebVisor. This cookie is used for marketing purposes.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
ttwid	1 year	TikTok sets this cookie to keep track of how embedded services are being used.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
VISITOR_PRIVACY_METADATA	6 months	YouTube sets this cookie to store the user's cookie consent state for the current domain.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt.innertube::nextId	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.
yt.innertube::requests	never	This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen.