Guesty vs Elina
This article examines Guesty vs Elina by concentrating on the main features that a hospitality management software should offer. The data has been collected from Guesty’s and Elina’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Guesty has a rating of 4.4, with the highest score for Ease of Use.
Trustpilot introduces Guesty as an Excellent tool with a 4.6 TrustScore.
In Capterra, Elina has a rating of 4.5, with the highest score for Customer Service and Value for Money.
Guesty automates collecting guest information and verifying reservation details, Check-in Forms, rental agreements that explain your terms and conditions, and collecting guests’ e-signatures.
Guesty’s integration with CheKin allows the automatic collection of necessary documentation from guests, directs relevant information to the authorities, and allows guests to check in online ahead of time.
Elina offers an Online Check-in feature which makes the booking process easier. With this feature:
- Guests can check or change their personal information and details needed for their stay.
- You can gather particulars about the guest, such as the flight number, or even personal info, including diet preferences, room temperature, or sorts of pillows.
- You can ask for an e-signature for your terms and conditions.
- You can ask for the upload of ID documentation.
- You can request and collect a photo of the lead guests.
Elina also allows you to upsell extras/add-ons on your bookings.
Guesty provides integrations with 60 different marketing platforms or channels. Almost every single channel uses a 2-way API connection instead of 1-way or an iCal connection.
Guesty has direct integrations with six online booking platforms, including Airbnb, Booking.com, Agoda, TripAdvisor, HomeAway and Misterb&b.
By using Guesty:
- You will access an auto-pricing tool which automatically adjusts prices across all booking platforms according to your specifications.
- You can use the official, step-by-step, Guesty-guided connection process for integrating with various OTAs.
- For Airbnb Integration, if you already have an Airbnb account, the integration takes about 5 minutes, and within 24 hours, all of your data from your Airbnb account or multiple accounts are pulled into Guesty.
Elina offers a 2-way XML connection for rates, availability, restrictions, and reservations. So, you can integrate with major OTAs, including Booking.com, Airbnb, HomeAway, Expedia, Agoda, HRS, Ctrip, Silverdoor, Mr and Mrs Smith, and Tripadvisor.
Elina’s channel manager updates the max length of stay automatically to remove split bookings. It also lets you control price mark-up by adjusting prices for OTAs and managing your availability per channel, using withholding rules and rolling booking windows.
Guesty cleaning management enables you to:
- Create and assign cleaning tasks.
- Schedule tasks for specific dates and times, or even set them up as recurring tasks.
- Track the progress of each task, monitor completion status, and see who is responsible for each task.
Guesty’s “Auto Tasks” feature helps automate scheduling tasks for specific events, such as automatically creating cleaning tasks after every guest checkout.
Elina’s Task management includes:
- Daily housekeeping to-do list.
- Accessing future housekeeping tasks by days.
- Viewing order delivery list.
- Creating and managing maintenance requests.
Guesty’s auto messaging enables you to send check-in instructions only if the Check-in Form has been completed. You can also use the filters to send your guests reminders to fill out the Check-in Form.
Guesty Locks Manager provides a contactless check-in experience. It allows you to access the automatic generation of unique codes and comprehensive real-time updates on lock statuses.
Elina offers an Online Check-in feature that allows guests to have an easy verification process using their reservations ID and email.
Elina integrates with some door access and room control providers, such as My Booking Portal, Dissolving, and Livion Key to provide a convenient check-in and check-out experience for the guests.
- Guesty offers its website builder to its users free of charge. However, Guesty charges a 3% commission of the income as its subscription fee.
- Guesty’s website reflects all reservations made through your website in your central calendar.
- Guesty allows you to sync your existing website with Guesty’s booking platform through Guesty’s Open API.
The website created by Guesty:
- Enables you to create customisable coupons to offer discounts to your customers. The user can set the minimum number of nights required, valid reservation dates, expiration of the coupon, and the number of times the coupon can be used.
- Allows customisation in a sense that features the listing of your choice on the homepage.
- Can be integrated with Google Analytics to keep track of your marketing efforts.
- Allows you to set up a Facebook Pixel to capture abandoned bookings directly through Facebook Ads.
- Elina offers the Easypro Websites for an extra fee.
- Elina sets up your secure SSL with a top-tier provider.
- You can unlock these websites to continue editing the design and coding.
- EasyPro automatically syncs all your content from Elina into your website.
- Their website is mobile-friendly.
- Ther website is PCI-compliant with secure payments.
- Elina’s built-in booking engine comes with extra fees.
- Elina integrates with Google Analytics, enabling you to track website performance.
- Elina provides three different account logins for the guest, the company/manager, and the rental owner.
Elina also offers a web design service for hotels, serviced apartments, and vacation rentals. The Elina website team build your direct booking website using the Umbraco content management system. They can also code, maintain, and host your website.
Guesty allows you to:
- Incorporate mid-term stays into your rental company’s business model.
- Apply custom rate strategies to your listings, and Guesty will automatically adjust your prices and minimum night rules accordingly.
- Add your longer-term listings to Airbnb’s Monthly Stay programme along with other leading mid-term booking channels.
- Filter reports by the length of stay to tag extended stays within the Guesty admin to automate customised communication.
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Guesty’s 24/7 Guest Communication Services:
- Respond to your guests’ enquiries based on the urgency of incoming messages.
- Answer incoming enquiries during your team’s off-hours.
- Can adjust bookings at your multi-calendar based on availability, price and location.
- Prioritise your reviews, escalating the most urgent ones to your attention.
Through filled detailed questionnaires and brief onboarding phases, Guesty users hand over their guest communications to Guesty’s team of experts.
- Elina’s booking engine includes a guest lounge. Guests obtain access to this lounge via a link in account activation.
- Elina PMS enables you to have as many automated emails as you want, including booking confirmation, guest login, travel directions, check-in info, terms and conditions, and pre- and post-arrival emails.
- Elina allows you to store marketing preferences.
- Elina also gives you access to pre- and post-stay contact info to build solid relationships with guests.
Guesty offers a built-in feature called Guesty CRM that enables you to consolidate all guest and lead data in one place.
Elina’s Online Check-in enables you to gather details about the guest, such as the flight number, or even personal info, including the guests’ photo, diet preferences, room temperature, sorts of pillows, etc.
This PMS allows you to:
- Access detailed guest info.
- Track guest preferences.
- View reservation history and the number of times a guest has stayed or booked.
Guesty’s task management can be used to set up recurring tasks for regular maintenance activities. |
Elina provides connections with Breezway and Room Checking for maintenance management and housekeeping.
Guesty has its native mobile app, which enables its users to manage their business on-the-go by offering:
- Unified Inbox
- Multi-Calendar
- Task Management Tools
Employees will be notified through the access they have to the Task Management feature of your native mobile app. The employee’s task management software is included in the main app with a limited portion of information accessible.
Elina is a web-based platform and has not developed a mobile app yet.
Guesty’s Multi-Unit feature allows you to group similar listings together. In this way, you can group your multi-units and single units to create a hotel complex and connect with SiteMinder and Booking.com. It also streamlines tasks and increases occupancy.
Elina can work with properties all over the world. Each place can be set up differently, allowing you to have properties in any format you need. These are managed by categories known as “areas” and “types”.
Typically, an area would be a city or district, and then within those areas, a type would stand for either a single property or a group of similar properties.
Guesty enables task management by:
- Creating tasks after specific triggering events such as check-ins, check-outs, planned arrivals or departures and reservation confirmations. Triggers might be related to property availability such as first availability in a row or end of rentals.
After completion of certain tasks, other actions are activated automatically similar to the domino effect.
- Creating manual tasks and notifying the assignee.
- Using the Task Management feature of the Guesty mobile app.
Elina’s centralised management system keeps you in control of reservations, operations, and finance via single or multi-locations.
Operation tasks, such as invoicing, updating OTAs, guest communication, room pricing, and payments are automated by Elina.
Notes are allowed on Elina, so you can:
- Create and manage notes on reservations and internally assign to persons, and label key info.
- See notes history on the booking calendar.
- Attach notes to reservations, guests, companies, and properties.
Guesty’s Owner Portal brings transparency for the owners and is compatible with 15+ different languages.
It provides reports that detail each property’s yearly and monthly revenues, compare their performances to one another and highlight notable trends.
Guesty’s Owner Portal allows the owners to reserve a stay at their properties directly from the portal.
Elina PMS allows you to create accounts for owners, so they can manage availability on their rentals, view their properties’ performance, and see bookings.
You can view owners’ profiles, including standard information, documents, multiple addresses, and notes history.
You can set up fixed, or percentage withholding and use this in monthly reports to property owners.
Depending on the configuration, you can give owners a number of free nights to take back without approval or upon request.
Guesty’s online payment processor accumulates guests’ charges under their reservation, facilitates payments, and sends receipts to guests.
The auto-payments feature allows Guesty to charge guests according to your specified policies.
The auto-payments feature allows collecting each payment at the stage of your choice. However, one person on Capterra has mentioned the deficiency of this feature and Guesty’s inability to split payment.
Guesty’s payment processing feature collects all payment-related information, adding them automatically to the data on your dashboard, which is useful for charging repeat guests.
You can make payments both online and in person by using ElinaPAY’s leading technology.
- Sends secure payment links
- Allows you to collect card and/or payment in the booking engine.
- Enables you to use online check-in to take payment from the guest before arrival.
- Lets you charge imported cards automatically, when the charge is due, or manually when required.
- Provides portable card payment terminals (PDQs) for in-person payments.
- Guesty Reporting Tools create reports on specific aspects of your business from over 65 parameters, including check-in time, addresses, revenue and many more.
- You can add filters for more customised views and mark your most frequently used reports as favourites in a dedicated folder.
- You can export data as a CSV or create a dynamic link for live data updates.
- You can schedule when a report should be sent and to whom.
Elina’s Today Dashboard shows:
- Today’s arrivals, departures, orders, and notes.
- Reservations made since yesterday, with a filter to see which are arriving today.
- Sources of bookings.
- Recommended actions.
Elina’s Yesterday Dashboard shows:
- Payments and invoices info and actions.
- Review of revenue and add-ons.
Elina’s Performance Dashboard shows:
- Monthly overview of occupancy, RevPAR, and ADR.
- Last month, current month, and next month’s bookings.
Guesty’s Yield Management feature sets custom rate strategies to adjust rates and minimum night stay rules and offers rate plans.
Elina offers dynamic rate management using which you can edit rates, create dynamic rates, and link rates together.
In addition, Elina integrates with dynamic pricing tools, such as Beyond, PriceLabs, and OutPerform to eliminate manual rate updates.
The main way to reach Guesty is through live chat, accessible on all pages of their website. They are committed to being available 24/7 and responding to messages in a timely manner.
Moreover, you can contact the partnerships and press team by email in five different languages. There is also a 5-week onboarding process which comes at an additional cost and is separate from the month-to-month subscription fee.
Elina’s built-in support is accessible from the Smarter PMS.
There are hundreds of step-by-step guides, videos, tips, and pointers.
Also, the system shares the new improvements, shows the product roadmap, and unveils the latest updates on partner services.
Guesty is integrated with Quickbooks and Xero for facilitating trust accounting.
Sage Intacct is another integration you need to have if your vacation rental business is considered an enterprise-size company.
Guesty does not include a built-in accounting module.
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Guesty’s unified inbox lets you receive emails and enquiries through booking channels.
Archiving and filtering capabilities, and also Saved Views are useful. The most effective Saved Views suggested by Guesty are:
- Potential guests
- Guests checking in that day
- Assignee
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Pricing
Guesty’s pricing strategy is different from most of its competitors, and the pricing information is not publicly available.
However, it is a commission-based pricing model, so you will be charged for bookings made through the software. If you want to have a more accurate estimation of how much your costs would be, you may schedule a conversation with the Guesty sales team.
You can get a pricing quote by giving some information about your business on Elina’s pricing page.
Features like the booking engine, channel manager, online check-in, and direct booking website come with extra fees.
Guesty vs Elina: Which Property Management System to Choose?
Guesty is one of the most popular PMS providers in the vacation rental industry. It is an established brand with many branches all around the world. Guesty has a different pricing strategy compared to most of its competitors. The pricing model is commission-based, which means you will be charged on the bookings made through the software. This naturally increases the amount of commission you have to pay to Guesty while managing and scaling your short-term rental business. There are also other charges such as the initial set-up fee. However, Guesty is famous for having one of the most user-friendly platforms in the industry.
Elina is a comprehensive software that effectively manages hotels, vacation rentals, and serviced apartments. Its user-friendly interface enables staff to navigate the system quickly and easily. Elina offers a variety of features, including real-time inventory management, automated invoicing, and reservation tracking, which boost property managers’ productivity and save time. However, Elina’s price is higher than other property management systems, as some features come with additional charges. Besides that, the absence of the Unified Inbox feature in Elina may make you reconsider choosing this software.
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