Lodgify vs Tokeet
This article examines Lodgify vs Tokeet by concentrating on the main features that a hospitality management software should offer. The data has been collected from Lodgify’s and Tokeet’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Lodgify has a rating of 4.5, with the highest score for Customer Service.
Trustpilot introduces Lodgify as an Excellent tool with a 4.7 TrustScore.
In Capterra, Tokeet has a rating of 3.8, with the highest score for Customer Service and Value for Money.
Trustpilot introduces Tokeet as an Excellent tool with a 4.7 TrustScore.
In Lodgify:
- You can send a quote for guests’ reservations through the website showing the price, payment schedule, and cancellation and deposit policies.
- You can send a confirmation link via email to the guests, including reservation and payment information.
- You can set a quote expiry policy.
- You can choose how you would like to accept bookings (enquiry only, booking request, instant booking). For enquiry bookings, the system blocks the availability on other channels, and you may lose the chance of selling your nights.
- You can automate guest vetting and registration via CheKin and Check-in Scan integration.
Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from check-in to check-out. You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received.
Tokeet uses Signature, a document management tool, to facilitate getting guests’ signatures. With Signature, you can send the contract to the guests and get notified when the document is signed.
Lodgify’s channel manager allows bookings, calendars, and rates to be synchronised via API across top listing channels, such as Airbnb, Booking.com, Expedia, and Vrbo.
It supports iCal integration for other channels, including TripAdvisor, Hotels.com, Lastminute.com, Trivago, Hotelbeds, eDreams, etc.
- Lodgify synchronises images, descriptions, and listings with some of the top channels.
- On the Professional and Ultimate plans, you need to pay a commission for the bookings through the channels.
- There is a 1.9% fee for all bookings on the Starter plan, whether from the website or the channels.
Tokeet has two types of connection for channels: API (Airbnb, Booking.com. Vrbo, Expedia, etc.) and iCal. It also offers 2-way API connection for Airbnb that syncs booking, pricing, and availability settings.
N.B. Changes in availability are instantly sent to your connected channels. However, rates always need to be pushed by using the push rate option.
Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet calendar.
Lodgify’s task management software allows you to:
Create and assign tasks to different members.
- Give users access and distribute responsibilities.
- Invite your team members to the platform and link them to the rentals; then, you need to create job templates and specific tasks that the team members should fulfil to complete the job. According to their role and relations to the job and rentals, team members will be notified on their mobile app when the job is created.
- Manually assign jobs to specific people.
With Lodgify task management:
- Staff can claim a job.
- You can set an inspector for the jobs (they can reject and approve the job).
- You can activate/deactivate a job according to your needs.
- Tasks are shown on the calendar.
- You can track the time spent on all completed tasks.
- The task management feature is offered under the Ultimate subscription.
- There is a mobile application for the managers.
Tokeet has integration with some cleaning service providers, such as Turno, Cleanster.com, and Lula Cleaning.
Lodgify uses triggers to automate guest communication.
A “pre-check-in form” will be sent asking the guests’ arrival information, details, and IDs.
The guest app provides them with information about the rental, access, address, Wi-Fi details, and recommendations about what to do in the area. (You can withhold sensitive info like access code until the payment has been completed.)
Once the guests check out, they will no longer be able to access the app.
Automatic and manual SMS reminders can be sent.
If you want to link into software for automatic self check-in, you should use Zapier.
Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out.
- Lodgify offers a website with an integrated booking engine.
- It is mobile-friendly, and users can create their domain.
- On the Starter plan, there is a 1.9% fee for direct bookings.
The SEO-friendly website created by Lodgify:
- Is customisable, allowing you to create custom pages and SEO-friendly templates.
- Allows you to add Google Analytics.
- Can be integrated with WordPress, Wix, Drupal, Joomla, Weebly, and Squarespace.
- Is available in over 30 languages.
Tokeet’s website builder creates a mobile-responsive website for you.
You can customise the font and colours, tagline, and description of your website.
You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application.
Tokeet allows you to add:
- Google Analytics
- Mix panel
- Facebook tracking code
- Your social media channels to be displayed on your website
- Custom CSS, HTML, and JavaScript code on your site
Also, Tokeet enables you to list your rentals directly on Google via its integration with Google Vacation Rentals.
Lodgify allows you to set prices per night, week, month, weekdays, and season.
In Tokeet, you can link different rooms of a rental together and rent them as a whole.
Since the start of the COVID-19, Tokeet has suggested to its customers to consider substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.
Lodgify allows you to:
- Set up a list of existing automated emails to communicate with your guests. You can check up on them during their stay.
- Prepare a digital form for house rules, instructions, and access codes.
- Send review-request email templates.
- Use Airbnb auto-reply to automate sending messages.
- Contact guests via WhatsApp and SMS.
- Use an AI messaging tool within your unified inbox and reservations system via integration with HostAI.
You can share your Guest Portal with guests through Tokeet by either including a link in Enquiry Actions or sending it within a message template.
In case you have sold add-ons to your guests, you can make a single invoice with multiple items for them.
In Lodgify, you can communicate with your guests using the built-in guest CRM.
- The system does not collect the email addresses, and if you want to have a guest list, you should manually create it. You should create a booking and then fill in customer data.
- Using the list, you can send out marketing emails through the free integration with MailChimp.
Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.
Lodgify allows managing the team on one single platform.
- You can specify what your team member can see and do.
- You can set a “picture request” and ask the housekeepers to upload photos.
Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. So, it allows you to create a hold event that will prevent any bookings from occurring for these dates. These hold events will be reflected on all of your calendars.
Lodgify’s mobile app has been developed for tracking operations.
- The mobile app has the functionality of the desktop version of the software.
- You can accept and create new bookings, send quotes, look up guest details, request payments, and check transactions.
- You can create reservations, make block dates, and edit bookings through the calendar.
- The unified inbox enables you to contact your guests directly.
- The guests can communicate with the host through Lodgify’s guest app.
- With the Lodgify Property Management app, you can connect with cleaners, check-in agents, and rental managers to assign tasks and monitor their progress.
Tokeet’s mobile app is a native app, developed for tracking operations. Cleaning instructions can be found in the mobile app.
Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.
- You can create properties in different locations.
- Rentals are also imported from Airbnb.
- You cannot move the reservations from one apartment to another one.
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Tokeet has specific features which help you manage your properties in different parts of the world.
With Tokeet you can:
- Change the currency for an entire Tokeet account.
- Change the currency for a specific rental.
- Use templates in different languages to communicate with your guests in their language.
- You can have an outlined list of all the things that need to be done and check when the property has been cleaned.
- With the mobile app, you can oversee all the tasks and manage the team.
- You can assign specific people to supervise and review tasks once they have been completed.
- By using Chekin and Check-in Scan, you can automate your guest registration process and comply instantly with local tourism laws and police regulations.
Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.
With Tokeet’s Message templates, you can create multiple templates for communications you routinely have with your current and prospective guests.
For more advanced options, you need to pay for Automata. With Automata, you can also use automated SMS, while with Tokeet you cannot send SMSes. You can create Triggers under the Workflow tab either by editing a sample trigger or by making a trigger from scratch.
Lodgify provides homeowners access to keep them updated by creating different roles within the platform and assigning specific permissions to each owner.
The owners can add properties to the website and edit the details and availability themselves.
There is a mobile app for owners.
You can create different roles within the platform and assign multiple owners to your rentals.
Tokeet offers an Owner Center that comes with extra charges.
This feature allows owners to receive customised reports, access to property details and performance, and isolated revenue streams. Property Managers can tailor owner access, generate statements, and use time-saving tools to streamline management.
With Owner Center you can:
- Custom Branding: Brand owner statements and invoices with your logo and notify owners when new invoices are available.
- Owner Permissions: Control owner access to rates, bookings, reports, and actions like creating hold events.
- Revenue Recognition: Define revenue calculation criteria to determine payouts.
- Owner Statements: Provide automated, detailed monthly income statements with customisable periods and criteria.
Lodgify has integration with Stripe, Braintree, Authorize.net, Payyo, Apple Pay, and Google Pay as payment gateways.
You can accept a set of credit cards for your website: Visa, Mastercard, and American Express.
- The payment is not through 3-D Secure Payment.
- It accepts bank transfers, cheques, and cash.
- You can add payments manually and send payment requests and payment reminders.
- Pre-authorisation can only be granted for seven days.
- Lodgify charges you a 1% transaction fee.
- You can set 2-3 payments: a percentage at the time of the booking and the remainder some days before arrival, for example.
Tokeet enables you to send invoices and accept credit card payments online from the invoice through Paypal and Stripe. You can also add other payment gateways to your Tokeet account.
It allows you to take payments via Google Pay.
With Tokeet, you can include partial payment in the invoice you create.
- You can filter specific months and days of the year, as well as a specific property on your report.
- You can oversee your payments, reservations, and revenue from one dashboard.
- You can generate and export reports.
Tokeet’s Margin Application provides detailed breakdowns of:
- Bookings
- Revenue
- Expenses
- Profit/Loss
All can be filtered by year, rental, and channel.
Its Power Reporting App also provides a comprehensive set of tools to analyse various aspects of your rental business. This includes revenue, occupancy, booking, and channel performance reports.
Both applications come with some charges.
Lodgify integrates with PriceLabs and Outswitch.
Tokeet has integration with PriceLabs, Beyond, Wheelhouse, and Rategenie as revenue management solutions for short-term rental properties.
This way, you can define daily rates for your rentals in Tokeet based on PriceLabs data.
Lodgify provides free 1:1 onboarding for all subscription plans.
If you are an Ultimate subscriber, you will be trained on PM Modules, including accounting and task management.
The software shows the users the account progress and tells you what steps are left to thoroughly set up your system.
There are articles and instructions both on the website and in the software itself.
Setup: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees.
Support: You can contact the Tokeet support team any time at support@tokeet.com, or use the chat widget in the Tokeet platform. Tokeet training is held daily.
In Lodgify:
- You can keep track of your income and payments, pending and transferred payments of both employees and guests.
- You can generate invoices for employees.
- You can keep track of the expenses.
- The system allows you to create accounting statements. The statements will be updated automatically based on received and sent payments.
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Lodgify’s Unified Inbox connects with Airbnb, Booking.com, Vrbo, and your direct booking website.
You can view the reservation details from your unified inbox when messaging guests.
Their custom template along with the Airbnb save messages feature stores replies for common guest queries.
You can assign specific conversation threads to different members of your team.
Tokeet’s Enquiry Inbox is the place to receive enquiries, bookings and cancellations. You can receive enquiries from Airbnb, Booking.com, Expedia, your own website, or anywhere else you have used your Tokeet email address.
You can filter the enquiries by rentals, source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful when migrating to Tokeet.
Tokeet allows you to Link enquiries in your inbox. Linking enquiries consolidates messages, invoices, and notes from multiple inquiries, displaying everything together for easier access.
Pricing
Lodgify’s pricing varies depending on the total number of rentals and subscription period:
- Starter: £15/rental/month for the monthly plan.
- Professional:£42/rental/month for the monthly plan.
- Ultimate: £57/rental/month for the monthly plan.
When the users pay upfront, Lodgify offers up to 20% and 25% discounts on annual and two-year plans, respectively.
Tokeet offers unit-based pricing models, where users pay a monthly or yearly fee based on the number of their rentals.
Monthly plans start at £12, while annual subscriptions include a 20% discount, reducing the cost to £9.50 per month.
Lodgify vs Tokeet: Which Property Management System to Choose?
Lodgify would be the right choice if you run a small rental business and wish to have a user-friendly website. If your properties are listed only on Airbnb, Lodgify would be a good option because they have been chosen as a Preferred Software Partner by Airbnb. This means that Lodgify provides the requisite functionality and software connections that meet Airbnb’s technical benchmarks. However, because of the limited integration with the channels, you may not have the chance to widen your reach the way you might wish to.
Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, you should always bear in mind that most of the time you need to compensate for the low price you pay. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata.
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