What are the status of security deposit?

There are Five status for security deposit: Saved Card, Not- authourised, Pre-authourised, Released, and Captured. - Saved Card is shown when guests have agreed to use the same card details, they used for payment, for deposits. Their card details will be saved in the system and deposit will be authourised on the specified date. - Not-authourised is shown when deposit has not been authourised. - Pre-authourised is shown when deposit is authourised. This step will be done based on the details you have set in Zeevou Set/ Organisation Configuration/ Deposit Timeline. In setting your preferred details in Org Config please note that base on the payment gateway you are using there may be some default setting for automatically releasing the deposit. For example, Stripe deposits are automatically released after 7 days. Thus, if you set Pre- Authourisation Point on booking date, depends on the interval between pre-Authourisation and guest arrival, you may have authourised or released deposits when guests arrive. - Released is shown when you do not capture all or part of the deposit and it is returned to the guest account. Deposit are released based on your setting in Zeevou Set/ Organisation Configuration/ Deposit Timeline. - Captured is shown when you capture all or part of guest deposit. You can capture the deposit in the booking view page through Finance button.

How can I change cleaning fee for Airbnb?

Go to Zeevou Hut -> Property Go to Channel Manager Config. Click on plus + on the gray area. When the mapped channels appear, click on "map" in front of Airbnb.click on edit sign.A new pop up window appears.Go to Listing Rooms Page and change the cleaning fee. Edit Sign

What does Scheduled for Cancellation do?

Scheduled for Cancellation allows you to resell the night and keep track of which bookings you still need to cancel on the OTA. You can find to the list of the bookings scheduled for cancellation in Zeevou Book-> Scheduled for Cancellation

How can I generate a secure payment link for a customer for an add-on via Zeevou ?

If you add an add-on to a booking you can use the payment link to collect payment.

How can I change invoice colors?

Please note that the colors shown in your invoice is based on the ones you set for your brand in Zeevou Set-> Design Customisation. To find the hex code for a your preferred colors, you can use link. Below image shows the effective fields of Design Customisation in your invoice choice of colors: Below you can find the guide of sample presented invoice: This is a sample invoice that shows how the effective fields will be reflected in the invoice.

Airbnb Archives

No Email to Your Airbnb Guests! Neither via Airbnb Nor through Off-Platform Tools!

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Leave a Comment / Operations / By zeevou

Any owner of a vacation rental business must be aware of the importance of offering an impeccably clean property to guests. Guests are also looking for a homely and welcoming experience. They will not compromise on their expectations when it comes to hygienic standards. It is very common to receive negative reviews due to slight …

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3 Comments / Airbnb / By zeevou

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11 Comments / Direct Booking / By zeevou

How To Grow Your R2R Serviced Accommodation Business Scaling Your Serviced Accommodation Business is not an easy task. You may have successfully set up a handful of units, and are keen to replicate your success. Now what? Short of cash? Perhaps not, read on to find out how you can fast-track your growth. How it …

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No Email to Your Airbnb Guests! Neither via Airbnb Nor through Off-Platform Tools!

Remotely Monitor your Airbnb’s Cleanliness

Airbnb Cancellations Host Compensation

Airbnb Crash – Collecting Guest Direct Contact Details

7 Top Tips On Scaling A Serviced Accommodation Business

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