Guesty vs Hospitable
This article examines Guesty vs Hospitable by concentrating on the main features that a hospitality management software should offer. The data has been collected from Guesty’s and Hospitable’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Guesty has a rating of 4.4, with the highest score for Ease of Use.
Trustpilot introduces Guesty as an Excellent tool with a 4.6 TrustScore.
In Capterra, Hospitable has a rating of 4.8, with the highest score for Customer Service, Ease of Use, and Value for Money.
Trustpilot introduces Hospitable as a Great tool with a 4.1 TrustScore.
Guesty automates collecting guest information and verifying reservation details, Check-in Forms, rental agreements that explain your terms and conditions, and collecting guests’ e-signatures.
Guesty’s integration with CheKin allows the automatic collection of necessary documentation from guests, directs relevant information to the authorities, and allows guests to check in online ahead of time.
During Hospitable’s direct booking process, guests will go through the screens outlined below:
Guest Details
The primary guests need to provide their name, email, phone number, and billing address.
Payment
Guests must insert their card number, expiration date, and CVC. Hospitable currently accepts Visa and Mastercard.
Guest Vetting
For Direct Premium bookings, once guests have submitted their booking request, they will go through the Autohost guest vetting portal, during which guests must:
- Agree to damage protection policy terms.
- Verify their contact information, residence details, and birth date.
- Provide a valid government-issued ID (such as a driver’s licence, passport, or equivalent).
- Specify the purpose of their visit (e.g., business or leisure, special events, etc.).
Autohost will assess the provided data and associated metadata, and deliver feedback through the Inbox.
Hospitable will only decline a reservation if the guest is listed as banned or if a potential fraud risk is identified. You will receive a notification once the guest has finished using the guest portal, indicating that you may proceed with accepting the booking.
Credit Card Authorisation
After the guest submits their request, Hospitable verifies (but does not charge) their payment method to ensure it is valid for the full booking amount. Hospitable then sends the guest a confirmation email containing their booking request details and a reference ID.
Guesty provides integrations with 60 different marketing platforms or channels. Almost every single channel uses a 2-way API connection instead of 1-way or an iCal connection.
Guesty has direct integrations with six online booking platforms, including Airbnb, Booking.com, Agoda, TripAdvisor, HomeAway and Misterb&b.
By using Guesty:
- You will access an auto-pricing tool which automatically adjusts prices across all booking platforms according to your specifications.
- You can use the official, step-by-step, Guesty-guided connection process for integrating with various OTAs.
- For Airbnb Integration, if you already have an Airbnb account, the integration takes about 5 minutes, and within 24 hours, all of your data from your Airbnb account or multiple accounts are pulled into Guesty.
Hospitable’s channel manager seamlessly connects with Airbnb, Booking.com, and Vrbo, facilitating the synchronisation of data across all these booking platforms. It guarantees that your calendar’s availability and pricing information remain current and accurate.
Their channel manager can only connect to Airbnb, Vrbo, Booking.com, Homelidays, bookabach, Abritel, FeWo-direkt, and stayz.
Guesty cleaning management enables you to:
- Create and assign cleaning tasks.
- Schedule tasks for specific dates and times, or even set them up as recurring tasks.
- Track the progress of each task, monitor completion status, and see who is responsible for each task.
Guesty’s “Auto Tasks” feature helps automate scheduling tasks for specific events, such as automatically creating cleaning tasks after every guest checkout.
Hospitable enables you to establish your own rules while the system autonomously delegates tasks. Your cleaning staff will be informed about upcoming cleanings, even for last-minute bookings. So, it eliminates the need for manual reminder notifications and saves you valuable time.
You can choose when, how, and who gets notified about new tasks. Notifications are available through email and SMS, as well as via an iCal feed or a daily summary.
Guesty’s auto messaging enables you to send check-in instructions only if the Check-in Form has been completed. You can also use the filters to send your guests reminders to fill out the Check-in Form.
Guesty Locks Manager provides a contactless check-in experience. It allows you to access the automatic generation of unique codes and comprehensive real-time updates on lock statuses.
Through Hospitable smart lock integrations, you can connect popular smart lock brands, such as Schlage, August, Yale, SmartThings, and RemoteLock apps with booking platforms and your personal website.
Hospitable generates and sends exclusive door access credentials to your confirmed guests just before their check-in. Additionally, once their reservation ends, the system automatically erases the unique code, preventing any unauthorised access after check-out.
- Guesty offers its website builder to its users free of charge. However, Guesty charges a 3% commission of the income as its subscription fee.
- Guesty’s website reflects all reservations made through your website in your central calendar.
- Guesty allows you to sync your existing website with Guesty’s booking platform through Guesty’s Open API.
The website created by Guesty:
- Enables you to create customisable coupons to offer discounts to your customers. The user can set the minimum number of nights required, valid reservation dates, expiration of the coupon, and the number of times the coupon can be used.
- Allows customisation in a sense that features the listing of your choice on the homepage.
- Can be integrated with Google Analytics to keep track of your marketing efforts.
- Allows you to set up a Facebook Pixel to capture abandoned bookings directly through Facebook Ads.
- Hospitable offers customisable website templates.
- Their website accepts custom domains.
- Hospitable website is optimised for desktop and mobile.
- They offer guest screening empowered by Autohost (for the Premium plan).
- Hospitable’s Direct Premium website offers £4M worth of damage protection (powered by SUPERHOG).
- You can receive credit card payments through your website during booking. Hospitable will take the hit on lost payment processing fees if a guest cancels.
- Sales and lodging taxes are automatically calculated and collected.
Hospitable offers two websites: Direct Premium and Direct Basic. Their pricing is different based on the number of properties. But the base price for businesses with less than 10 properties is £6/property for Direct Basic and £4/property for Direct Premium. Direct Premium has also a per-booking charge of 6% of the nightly rate and fees + £8.
Direct Basic is designed for hosts who are experienced in handling direct bookings and prefer a “do-it-yourself” approach. With this option, you can use site builder, booking widget, and tax collection features. Direct Premium includes the aforementioned features plus tax calculation, payment processing fees, guest vetting, and £4M damage protection.
- Incorporate mid-term stays into your rental company’s business model.
- Apply custom rate strategies to your listings, and Guesty will automatically adjust your prices and minimum night rules accordingly.
- Add your longer-term listings to Airbnb’s Monthly Stay programme along with other leading mid-term booking channels.
- Filter reports by the length of stay to tag extended stays within the Guesty admin to automate customised communication.
Hospitable:
- Allows use of custom codes to proactively offer guests to extend a reservation.
- Enables hosts to inform guests about the possibility of extending their stay automatically by sending a message only if the day before or after their booking is available.
Guesty’s 24/7 Guest Communication Services:
- Respond to your guests’ enquiries based on the urgency of incoming messages.
- Answer incoming enquiries during your team’s off-hours.
- Can adjust bookings at your multi-calendar based on availability, price and location.
- Prioritise your reviews, escalating the most urgent ones to your attention.
Through filled detailed questionnaires and brief onboarding phases, Guesty users hand over their guest communications to Guesty’s team of experts.
- After completing the booking process, Hospitable sends guests a confirmation email containing their booking request details and a reference ID.
- Hospitable offers AI-powered messaging, which is available in 29 languages.
- Hospitable provides pre-programmed answers to common questions.
- They instantly piece together your information and details about the reservation to send a quick response.
- Their integration with ChatGPT allows you to craft responses instantly.
Guesty offers a built-in feature called Guesty CRM that enables you to consolidate all guest and lead data in one place.
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Guesty’s task management can be used to set up recurring tasks for regular maintenance activities. |
With Hospitable, you have the ability to designate positions, such as Owner, Manager, Check-in, Concierge, Check-out, Cleaning, Laundry, and Maintenance for your team members. You can also choose the particular functions and areas that your team members will be able to access.
Guesty has its native mobile app, which enables its users to manage their business on-the-go by offering:
- Unified Inbox
- Multi-Calendar
- Task Management Tools
Employees will be notified through the access they have to the Task Management feature of your native mobile app. The employee’s task management software is included in the main app with a limited portion of information accessible.
The Hospitable mobile app has the same features as the desktop app.
With this app:
- You can communicate with your guests via the unified Inbox.
- You can view the week or month ahead on the integrated calendar.
- You can create and edit your messaging rules, question detection, and review settings in the Guest Experience section.
- You can personalise your messages by creating or editing your own custom codes or using their 70+ shortcodes.
- You can delegate tasks to other members of your team, automatically or manually, using the Operations section.
- You will get notifications in real-time whenever you receive a message in the Inbox.
Guesty’s Multi-Unit feature allows you to group similar listings together. In this way, you can group your multi-units and single units to create a hotel complex and connect with SiteMinder and Booking.com. It also streamlines tasks and increases occupancy.
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Guesty enables task management by:
- Creating tasks after specific triggering events such as check-ins, check-outs, planned arrivals or departures and reservation confirmations. Triggers might be related to property availability such as first availability in a row or end of rentals.
After completion of certain tasks, other actions are activated automatically similar to the domino effect.
- Creating manual tasks and notifying the assignee.
- Using the Task Management feature of the Guesty mobile app.
- Hospitable enables you to simultaneously modify pricing and availability for several properties. And these adjustments will be pushed to your listings across all platforms.
- You have the option to include notes for a single day or for multiple days within the calendar. This functionality allows you to provide context for why a specific date is reserved or why you’ve adjusted the pricing for a particular day.
- You can link Hospitable.com webhooks with Zapier for enhanced automation of your business operations. These webhooks will be dispatched whenever you get a fresh booking or when there’s a modification in the reservation’s “status.”
Guesty’s Owner Portal brings transparency for the owners and is compatible with 15+ different languages.
It provides reports that detail each property’s yearly and monthly revenues, compare their performances to one another and highlight notable trends.
Guesty’s Owner Portal allows the owners to reserve a stay at their properties directly from the portal.
With Hospitable, you can assign the Owner role and select specific features and properties the owner can access.
Guesty’s online payment processor accumulates guests’ charges under their reservation, facilitates payments, and sends receipts to guests.
The auto-payments feature allows Guesty to charge guests according to your specified policies.
The auto-payments feature allows collecting each payment at the stage of your choice. However, one person on Capterra has mentioned the deficiency of this feature and Guesty’s inability to split payment.
Guesty’s payment processing feature collects all payment-related information, adding them automatically to the data on your dashboard, which is useful for charging repeat guests.
Hospitable complies with PCI Level 2 standards, and an Attestation of Compliance (AOC) can be provided upon request.
They neither handle nor retain credit card information from hosts when they make payments for Hospitable services.
For this, Hospitable delegates the responsibility of processing credit card and PayPal transactions to Braintree. Braintree is a trusted provider that facilitates online transactions for many businesses and adheres to PCI standards when it comes to securely storing and managing credit card data.
Hospitable does not handle or retain credit card information for Airbnb and Vrbo guests. For Booking.com guests, they store tokenised credit card details in accordance with PCI-DSS standards and delegate payment processing to Stripe.
- Guesty Reporting Tools create reports on specific aspects of your business from over 65 parameters, including check-in time, addresses, revenue and many more.
- You can add filters for more customised views and mark your most frequently used reports as favourites in a dedicated folder.
- You can export data as a CSV or create a dynamic link for live data updates.
- You can schedule when a report should be sent and to whom.
- You can export financial and operational data and then import them into your accounting and analytics software.
- You can customise your data filters to extract insights according to various criteria, including property, dates, guest identities, team members, and more.
Guesty’s Yield Management feature sets custom rate strategies to adjust rates and minimum night stay rules and offers rate plans.
Hospitable seamlessly integrates with Beyond and PriceLabs, enabling you to apply their dynamic pricing solution to all of your listings on VRBO, Airbnb, and Booking.com.
The main way to reach Guesty is through live chat, accessible on all pages of their website. They are committed to being available 24/7 and responding to messages in a timely manner. Moreover, you can contact the partnerships and press team by email in five different languages. There is also a 5-week onboarding process which comes at an additional cost and is separate from the month-to-month subscription fee.
Hospitable support team is typically accessible 24/7 during the weekdays and offers extra assistance on weekends. You can get in touch with them by sending an email to support@hospitable.com or engaging in a live chat.
They also provide Hospitable Hosts Workshops. These workshops cover a wide range of topics, from scaling up to handling emotional support and service animal requests.
Guesty is integrated with Quickbooks and Xero for facilitating trust accounting.
Sage Intacct is another integration you need to have if your vacation rental business is considered an enterprise-size company.
Guesty does not include a built-in accounting module.
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Guesty’s unified inbox lets you receive emails and enquiries through booking channels.
Archiving and filtering capabilities, and also Saved Views are useful. The most effective Saved Views suggested by Guesty are:
- Potential guests
- Guests checking in that day
- Assignee
Hospitable’s Unified Inbox pulls messages from Vrbo, Booking.com, and Airbnb inbox into one centralised inbox.
They gather all the necessary information, including guest reviews, ratings, and location details, ensuring that both you and the software have the essential data required to provide timely and welcoming responses.
Your responses seem to originate from the same platform where guests interacted with you. So, they won’t need to use a different application or communication channel.
Pricing
Guesty’s pricing strategy is different from most of its competitors, and the pricing information is not publicly available. However, it is a commission-based pricing model, so you will be charged for bookings made through the software. If you want to have a more accurate estimation of how much your costs would be, you may schedule a conversation with the Guesty sales team.
Hospitable offers a subscription-based pricing model, with prices starting at £30 per month for two listings. After the first two, users only pay for listings that receive bookings on each given billing month.
Guesty vs Hospitable: Which Property Management System to Choose?
Guesty is one of the most popular PMS providers in the vacation rental industry. It is an established brand with many branches all around the world. Guesty has a different pricing strategy compared to most of its competitors. The pricing model is commission-based, which means you will be charged on the bookings made through the software. This naturally increases the amount of commission you have to pay to Guesty while managing and scaling your short-term rental business. There are also other charges, such as the initial set-up fee. However, Guesty is famous for having one of the most user-friendly platforms in the industry.
Hospitable primarily serves smaller enterprises, particularly independent landlords and smaller property management companies with a minimum of two rental properties. So, its services are designed to be straightforward and uncomplicated. Its flexible and transparent pricing enables users to only pay for listings that are actively rented and know exactly how much they will be charged each month. However, their direct booking website comes with additional costs and some features are only available in the Direct Premium plan. In addition, Hospitable has no direct contact number for its support team, so all communication takes place through email or online chat.
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