Kigo vs Elina
This article examines Kigo vs Elina by concentrating on the main features that a hospitality management software should offer. The data has been collected from Kigo’s and Elina’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
Guest Review
In Capterra, Kigo has a rating of 3.7, with the highest score for Features.
Trustpilot introduces Kigo as a Poor tool with a 2.6 TrustScore.
In Capterra, Elina has a rating of 4.5, with the highest score for Customer Service and Value for Money.
Kigo enables the automation of responding to enquiries to convert them to bookings as quickly as possible. You can build a template and automated response emails that confirm the availability of the property of interest or show other available properties.
In the Kigo Reservation Module, you can check:
- Booking source
- Occupancy dashboard
- Full portfolio
- Revenue breakdown
Kigo has an integrated payment processor which has a Single Settlement reporting capability. It helps in fraud prevention and checking transaction history. Kigo charges 5% per booking for using KigoPay.
Elina offers an Online Check-in feature which makes the booking process easier. With this feature:
- Guests can check or change their personal information and details needed for their stay.
- You can gather particulars about the guest, such as the flight number, or even personal info, including diet preferences, room temperature, or sorts of pillows.
- You can ask for an e-signature for your terms and conditions.
- You can ask for the upload of ID documentation.
- You can request and collect a photo of the lead guests.
Elina also allows you to upsell extras/add-ons on your bookings.
Two-way real-time connection with all of Kigo’s partner channels.
Kigo’s channel manager:
- Keeps rental rates competitive across portals.
- Fills the calendar gaps by automatically relaxing length-of-stay limits and adjusting pricing to optimise occupancy.
- Charges 3% per booking for all the payments outside Kigo, for example, for your Airbnb bookings.
Elina offers a 2-way XML connection for rates, availability, restrictions, and reservations. So, you can integrate with major OTAs, including Booking.com, Airbnb, HomeAway, Expedia, Agoda, HRS, Ctrip, Silverdoor, Mr and Mrs Smith, and Tripadvisor
Elina’s channel manager updates the max length of stay automatically to remove split bookings. It also lets you control price mark-up by adjusting prices for OTAs and managing your availability per channel, using withholding rules and rolling booking windows.
With Kigo Operation Manager, you can:
- Schedule cleans and tasks in the centralised management area.
- Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
- Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
- Automate all communications through the system by email and SMS.
Elina’s Task management includes:
- Daily housekeeping to-do list.
- Accessing future housekeeping tasks by days.
- Viewing order delivery list.
- Creating and managing maintenance requests.
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Elina offers an Online Check-in feature that allows guests to have an easy verification process using their reservations ID and email.
Elina integrates with some door access and room control providers, such as My Booking Portal, Dissolving, and Livion Key to provide a convenient check-in and check-out experience for the guests.
Kigo’s Website Starter Package makes an image-driven, mobile-friendly, secure WordPress website for all of your properties.
The website Kigo makes for you:
- Allows map search.
- Manages multiple properties easily by organising units from countries to buildings based on a geographic hierarchy.
- Groups properties together to increase the occupancy rate like homes by the beach, pet-friendly, cabins, etc.
- Tracks your website performance through analytics.
Kigo charges for Premium Websites a set-up fee of £404 ($499) plus a monthly subscription of £50 ($59).
- Elina offers the Easypro Websites for an extra fee.
- Elina sets up your secure SSL with a top-tier provider.
- You can unlock these websites to continue editing the design and coding.
- EasyPro automatically syncs all your content from Elina into your website.
- Their website is mobile-friendly.
- Ther website is PCI-compliant with secure payments.
- Elina’s built-in booking engine comes with extra fees.
- Elina integrates with Google Analytics, enabling you to track website performance.
- Elina provides three different account logins for the guest, the company/manager, and the rental owner.
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- Kigo has made a mobile-friendly link to communicate in real-time with guests, chase down reviews, and target repeat referrals and direct bookings for the future. You can test it by typing rebrand.ly/guestxp on your phone.
- Kigo’s bank-safe eSignature helps in sending, signing and securely storing documents.
- Kigo provides a ready-to-use template for your automated guest messaging system.
- Elina’s booking engine includes a guest lounge. Guests obtain access to this lounge via a link in account activation.
- Elina PMS enables you to have as many automated emails as you want, including booking confirmation, guest login, travel directions, check-in info, terms and conditions, and pre- and post-arrival emails.
- Elina allows you to store marketing preferences.
- Elina also gives you access to pre- and post-stay contact info to build solid relationships with guests.
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Elina’s Online Check-in enables you to gather details about the guest, such as the flight number, or even personal info, including the guests’ photo, diet preferences, room temperature, sorts of pillows, etc.
This PMS allows you to:
- Access detailed guest info.
- Track guest preferences.
- View reservation history and the number of times a guest has stayed or booked.
With Kigo Operation Manager, you can:
- Schedule cleans and tasks in the centralised management area.
- Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
- Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
- Automate all communications through the system by email and SMS.
Elina provides connections with Breezway and Room Checking for maintenance management and housekeeping.
With Kigo, you will not force your guests to download and install an app.
Kigo provides a URL or a web-based link that you send to the guests, and they can open it and access the information. This platform allows you to communicate with your guests pre-arrival, during the stay, and after check-out. You can automate sending the terms and conditions, and they can use the e-signature tool to sign.
You can also send local attractions, coupon codes, or FAQs to them.
Elina is a web-based platform and has not developed a mobile app yet.
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Elina can work with properties all over the world. Each place can be set up differently, allowing you to have properties in any format you need. These are managed by categories known as “areas” and “types.” Typically, an area would be a city or district, and then within those areas, a type would stand for either a single property or a group of similar properties.
With Kigo Operation Manager, you can:
- Schedule cleans and tasks on the centralised management area.
- Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
- Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
- Automate all communications through the system by email and SMS.
Elina’s centralised management system keeps you in control of reservations, operations, and finance via single or multi-locations.
Operation tasks, such as invoicing, updating OTAs, guest communication, room pricing, and payments are automated by Elina.
Notes are allowed on Elina, so you can:
- Create and manage notes on reservations and internally assign to persons, and label key info.
- See notes history on the booking calendar.
- Attach notes to reservations, guests, companies, and properties.
Kigo’s Owner Portal:
- Creates multiple owner statements in bulk.
- Provides automatic calculation of property management commissions and accounting adjustments like credit card fees, channels’ commissions and promotions.
- Customises the type of information to display.
Owners can:
- Check property availability calendars.
- Book an owner stay or guest-of-owner stay.
- Download their owner statement.
Elina PMS allows you to create accounts for owners, so they can manage availability on their rentals, view their properties’ performance, and see bookings.
You can view owners’ profiles, including standard information, documents, multiple addresses, and notes history.
You can set up fixed, or percentage withholding and use this in monthly reports to property owners.
Depending on the configuration, you can give owners a number of free nights to take back without approval or upon request.
KigoPay is a payment solution designed by Kigo.
- KigoPay processes multi-currency transactions from one centralised location.
- KigoPay automatically generates event triggers and notifications for reconciliation, fraud, chargeback disputes, etc.
- Kigo payment processing services are PCI DSS compliant with bank-level encryption.
ou can make payments both online and in person by using ElinaPAY’s leading technology.
- Sends secure payment links
- Allows you to collect card and/or payment in the booking engine.
- Enables you to use online check-in to take payment from the guest before arrival.
- Lets you charge imported cards automatically, when the charge is due, or manually when required.
- Provides portable card payment terminals (PDQs) for in-person payments.
KigoPay is in charge of reporting by integrating KigoPay with Kigo’s new channel management technology.
Elina’s Today Dashboard shows:
- Today’s arrivals, departures, orders, and notes.
- Reservations made since yesterday, with a filter to see which are arriving today.
- Sources of bookings.
- Recommended actions.
Elina’s Yesterday Dashboard shows:
- Payments and invoices info and actions.
- Review of revenue and add-ons.
Elina’s Performance Dashboard shows:
- Monthly overview of occupancy, RevPAR, and ADR.
- Last month, current month, and next month’s bookings.
Kigo Revenue Management:
- Studies your occupancy rates and sets the prices.
- Updates the prices across your properties.
Elina offers dynamic rate management using which you can edit rates, create dynamic rates, and link rates together.
In addition, Elina integrates with dynamic pricing tools, such as Beyond, PriceLabs, and OutPerform to eliminate manual rate updates.
- Kigo has a one-time set-up fee of £810 ($1000).
- Kigo Platinum Support provides direct access to an expert who speaks your language and offers product walkthroughs and tailored tutorials.
- Kigo Platinum Support costs a monthly subscription of £400 ($500).
Elina’s built-in support is accessible from the Smarter PMS.
There are hundreds of step-by-step guides, videos, tips, and pointers.
Also, the system shares the new improvements, shows the product roadmap, and unveils the latest updates on partner services.
KigoPay completely streamlines all reconciliation and financial data. Integrating KigoPay with Kigo’s new channel management technology simplifies complex calculations for tax and fee reporting from channel partner bookings.
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Pricing
Kigo charges around 3% for offline transactions and 5% for online transactions made through KigoPay. A 0.5% payment gateway fee is applied to all payments processed through non-KigoPay integrated payment gateways.
Kigo also offers optional add-ons with separate set-up fees and monthly subscriptions:
- Kigo Platinum Support: monthly subscription of £400 ($500)
- Kigo Check-Out: set-up fee of £242 ($299) plus a monthly subscription of £43 ($49)
- Premium Website: set-up fee of £404 ($499) plus a monthly subscription of £50 ($59)
In addition, a minimum monthly fee of £161($199) is charged if the monthly fees are less.
If you want to have a more accurate estimation of how much your costs would be, you may schedule a call with the Kigo sales team.
You can get a pricing quote by giving some information about your business on Elina’s pricing page.
Features like the booking engine, channel manager, online check-in, and direct booking website come with extra fees.
Kigo vs Elina: Which Property Management System to Choose?
Kigo has a good reputation in support services and functionalities. This software also offers direct integration with Airbnb, Booking.com, and HomeAway/Vrbo and pushes not only rates and availability, but also photos and descriptions in real-time. However, the commission-based pricing strategy of Kigo, sometimes, becomes too costly as apart from the subscription fees you pay to this PMS provider, they get a commission for each booking made on any channels the moment you start using Kigo.
Elina is a comprehensive software that effectively manages hotels, vacation rentals, and serviced apartments. Its user-friendly interface enables staff to navigate the system quickly and easily. Elina offers a variety of features, including real-time inventory management, automated invoicing, and reservation tracking, which boost property managers’ productivity and save time. However, Elina’s price is higher than other property management systems, as some features come with additional charges. Besides that, the absence of the Unified Inbox feature in Elina may make you reconsider choosing this software.
We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.
