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Hostaway vs iGMS

This article examines Hostaway vs iGMS by concentrating on the main features that a hospitality management software should offer. The data has been collected from Hostaway’s and iGMS’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

Guest Review

In Capterra, Hostaway has a rating of 4.7, with the highest score for Customer Service. 

Trustpilot introduces Hostaway as an Excellent tool with a 4.8 TrustScore.

In Capterra, iGMS has a rating of 4.6, with the highest score for Value for Money and Customer Service. 

Trustpilot introduces iGMS as an Excellent tool with a 4.7 TrustScore.

Hostaway sends out automated messages called “Native Messages” to the guests based on the reservation event. These auto-messages will be sent to channels like Airbnb, and the guests receive them on Airbnb.

You can set messages in Hostaway and send them out for Expedia, HomeAway, TripAdvisor, and Booking.com.

Regarding payments, if the channels do not process them, they will pass you the card details, and you can charge the cards to proceed with the payment through your Stripe account.

iGMS’s booking processing is effortless and straightforward. Every booking that hits your properties from OTAs has a reservation card in which the guest’s contact information is listed. 

iGMS automates your payment processing, and you can also make refunds quickly. You can use the pre-set email templates for each property or create new ones manually and easily use them for communication. Your check-in instructions will also be sent out in one of the emails. 

You can also alter the bookings and change the number of guests, dates, or extended stays.

Hostaway offers integration with top channels such as Airbnb, Booking.com, Expedia, HomeAway/Vrbo, 9flats.com, and Innclusive (which provides a commission-free listing for the owners). Hostaway also offers iCal integration with other channels such as OwnersDirect, Tripping.com, Widmu, Perfect Places, and OneFineStay.

Hostaway:

  • Pushes rates and availability in real time and makes sure that those are up to date across all channels.
  • Enables you to export your listings (calendar and content) from Hostaway into HomeAway/Vrbo if you have five or more active listings, and they are listed on HomeAway/Vrbo.
  • Offers a manual iCal synchronisation when you have fewer than five listings for TripAdvisor and Flipkey. If you have five or more listings, Hostaway offers a 1-way API integration.
  • Lets you export your listings to Booking.com if you have more than five listings. However, you can only export one listing per address.
  • Sets channel mark-ups.
  • Sets a “booking window” at channel level. 
  • Notifies you if there is a “modified reservation” by using the “Airbnb Pro” connection. You can also manage “Special Offers” in your Hostaway account.

iGMS offers native integrations with Airbnb, Vrbo, and Booking.com, and it offers iCal support for various OTAs. 

Getting connected to Airbnb, HomeAway, and Vrbo, you can sync your availability, occupancy, pricing, and messaging with your iGMS account and manage them from your multi-calendar within the system.

Regarding the rest of the channels, you can only import/export your tasks and availability using the iCal connection, which requires your supervision as it takes some time for it to get updated each time a change is made.

Hostaway gets help from cleaning services through integrations with Properly and Doinn. You can export your listings into these platforms.

  • In Hostaway, you can set up cleaning tasks before arrival and after check-out.
  • The housekeepers have access to the tasks on both the dashboard and their mobile app, where they can attach photos and leave comments.

iGMS generates mid-stay housekeeping and check-out housekeeping tasks automatically from the system upon every entry/check-out. Your iGMS multi-calendar will provide you with three types of functions differentiated with three different colours: 

  • Red tasks — assigned cleaning visits are indicated by a © in the multi-calendar, and unassigned ones have a silhouette of a person. Cleaning visits are automatically created upon check-out of each reservation. It is not possible to have more than one cleaning visit per day.
  • Purple tasks — short visits, inspections or handyman appointments. The number of tasks per day is not limited.
  • Green tasks with a check mark — completed cleaning visits and tasks.

An iGMS account holder can set up Access and Permissions in each team member’s account in the Team & Members section.

Hostaway integrates with Operto. Operto sends the access codes to the guests after you set a message in Hostaway to allow it to send those codes.

iGMS sends check-in instructions to guests via a set of ready-made email templates for each property. You can also create new templates for each booking, message them from the unified inbox, welcome them, and provide them with the necessary information for each check-in.

  1. Hostaway allows you to choose the subdomain’s name for your direct booking website, select the listings you would like to be published on the website, and add titles, content, background images, and social media contact information.  
  2. Your Stripe account will be connected to your website.
  1. You can use the WordPress plugin to connect your website to Hostaway’s website. 
  2. Hostaway’s Open API option enables you to integrate your Hostaway software with any other website.
  1. iGMS does not have a booking engine yet, but it is on their roadmap. 
  2. There is no way to connect your website to your iGMS account. However, you can create each direct booking manually in iGMS and automate your communications and housekeeping afterwards.
  • Hostaway allows you to set weekly and monthly rates and push them to the channels.
  • You can set rates for all the connected channels by editing them on the calendar.
  • You also have the option to import rates from your Airbnb account into Hostaway and send them to other channels.

iGMS offers a tool for times when a guest wants to stay longer in your properties, which is editing the booking without going to your Airbnb account to make changes to the booking details. The property, the price, the number of guests, the dates, and the number of nights can be altered from inside the reservation card.

  • Hostaway facilitates guest experience through integration with YourWelcome and Wishbox. 
  • Through Hostaway, you can send messages automatically, thanking the guests for reservations, welcome messages, and post-check-out messages and trigger them according to the channel, listing, or event type.
  • You can choose templates from the system and set this automation for all channels or all listings, one listing, or one specific channel. 
  • You can set triggers and send the message based on the reservation status, arrival/departure, enquiry, and pending reservation. You can pause, cancel, or edit these “scheduled messages” and send them manually. 
  • The “Native Messaging” feature enables you to send the message to Airbnb and Booking.com, and these channels will send the email to the guest. 
  • The “Guest Reviews” feature of Hostaway allows you to receive reviews from the guest from the top channels, and you would be able to reply to the reviews that come from Airbnb and Booking.com.
  • iGMS’s hosts and their teams can view structured information about the booking in reservation cards, such as the property, dates, guests, and the reservation cost.
  • You can set up how the check-in will take place. A concierge can be assigned or you can also select self check-in for the task.
  • Hosts can also add instructions and assign tasks to the team member related to cleaning or check-out.
  • There are specific pre-set email templates for check-in instructions for each property, which are sent out automatically to your guests from Airbnb, HomeAway, and Vrbo.

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iGMS allows you to view the guest profile on the platform. The guest profile contains information about the guest, such as reservation code, contact details, their profile on Airbnb, government ID, work email, social accounts, selfies and more.

You can easily navigate to the reviews and recommendations that the guest has received. If you click on the guest’s photo, you will have the guest’s Airbnb verification information displayed. This allows Airbnb hosts to screen guests instantly via the software. 

From the reservation card, hosts can message the guests or open the itinerary.

Hostaway:

  • Connects to Properly and Doinn, so if you have an account on these platforms, you can outsource your maintenance operations. 
  • Allows assigning tasks to the user, supervisor, and teams, which can be managed from both the system and the mobile app.
  • Lets the cleaners attach photos or leave comments so that you will be informed about an issue.

iGMS:

  • Allows recording maintenance issues.
  • Enables you to create a task for your fixer from the platform with the address, date, description of the issue, and approximate duration. You can also add notes for your staff about each task. 
  • Allows the fixers and the cleaners to turn the task’s status to complete when done and track them in real time.
  • Sends the fixers notifications on their mobile phones via text messaging when the task is created automatically from the system or manually by another user of iGMS. They will also receive another message as a reminder the evening before.
  • Creates a daily schedule for each staff of yours for the following day in order to avoid missing things. 

Hostaway’s app is useful for hosts and staff members. 

  • The team members can see the tasks that they have been assigned to. They can also check all the tasks related to their team and “accept” the task to complete it.
  • Using the filter options, the staff member can search the tasks in their app and choose the one that applies to their role. 
  • The cleaners can upload photos as attachments on their mobile app.

iGMS has a mobile app and an iPod/iPad app that allows you to manage your properties fully from the app, just like when you are using the web version.

  • Hostaway offers a tagging system that allows you to add tags to the listing to make filtering easier.
  • In each listing, you can create a “Custom Field” and configure detailed information about the units. 
  • For manually creating a listing, you can add rooms and beds. The bed-type export feature is available for HomeAway and Booking.com. 
  • Some settings (content) in Hostaway can be exported to Airbnb such as discounts, minimum and maximum stay restrictions, check-in & check-out time, cleaning fee, extra guest fee, etc.
  • The system allows you to cross-list the properties, and you will be able to set bookable properties as separate units and together as a whole.

iGMS enables you to manage different Airbnb accounts from one central system.

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  • Hostaway allows you to create general tasks and reservation-based tasks and assign them to the team members. The assignee will get notified via email. As the manager, you will be provided with an overview of all tasks in some categories such as “to do,” “accepted,” “in progress,” and “done,” and you can see them on the calendar (tasks that are linked to reservations).
  • The system allows you to put the staff into groups and assign a supervisor. The tasks can be allocated to the listing, channels, or both. 
  • The tasks are based on the listings and events, and you can create them both manually and automatically. The manual task option is handy for not recurring tasks, and you can use the available options in the software to set them. The assignee can start and end the task from both the platform and mobile app. The system also allows you to set recurring tasks. 
  • There is a Time Report option that tells you how much time was spent on the task. 
  • You can add the following options to your tasks: a checklist, costs, resolution notes (giving and leaving feedback), and attachments (cleaners can upload images before and after cleaning)
  • You can give permissions to the users to “view, modify, delete, and edit” the tasks. If the modification is done through the mobile app, any reservation changes will not be applied to the task. 

iGMS can automate your communications with the guests, your housekeepers, and maintenance staff fully. 

  • Communication: Pre-set email templates to be sent out to your Airbnb, Vrbo, HomeAway and Expedia guests automatically.
  • Housekeeping: iGMS automatically generates check-out housekeeping tasks after each check-out. The software provides your housekeepers with a daily schedule to be followed using the staff portal. 
  • Maintenance: iGMS allows you to create profiles and tasks for the maintenance staff.

In Hostaway, you can give owners access to the system by setting an email address and password and defining the properties they are allowed to see. The system enables you to let the owner see the listings, reservations, calendar, or all of them. You can allow them to modify, create, or delete listings and reservations, as well.

iGMS allows you to define different roles in your management system.

Each property can have only one property owner.

Hostaway’s payment partners are Stripe and Braintree (Braintree does not pre-authorise the deposit).

  • You can specify whether you process the payment by credit card or send an invoice to the guests with the payment instructions manually.
  • When the invoice is created, you can charge your guests directly from the invoice; their credit card will be charged, and the amount will be managed on your Stripe account.
  • You can set automatic invoices for new reservations and decide whether they will be created for all channels or only for a specific one. You can also link the invoices to some or all listings. You can set up auto-charge and split charge by scheduling the triggers (based on reservation, check-in, and check-out). You have the ability to pause or edit a charge at any time. 
  • Pre-authorisation only works for auto-charge and auto-invoices.  
  • You should manually mark the invoice as fully or partially paid.

iGMS allows you to collect payments from your direct bookings, website, and hotel collections using the Stripe payment gateway.

  • After connecting your Stripe account with iGMS, following every direct booking, the system will generate an invoice with the necessary information in the reservation card, which is editable.
  • iGMS generates invoices, and the guests can complete their payments using Stripe 3D Secure Link. 
  • You can easily log payment and deposit if it is for a hotel. 
  • You can also refund the guest from the system.

Hostaway provides you with reports that you can view based on listing level and channel level. 

Through these graphics, you can see:

  • Rental revenue per channel.
  • Booking nights per channel.
  • Rental revenue per reservation per channel.
  • Daily reservation received per channel.
  • Reservation per channel.

You can use the sample formula included in the system or create your calculations by selecting some values related to taxes like city tax, sales tax, and other values related to reservations like Damage Deposit and Additional Cleaning Cancelation Fee. After creating this, you will be able to check the Financial Report. 

The Occupancy Report gives you information about days available, days booked, total check-in, revenue, revenue/days booked, revenue/days available, cancellations, etc. 

iGMS’s reports include total revenue, cleaning and management fees, the number of cleaning tasks performed per month, taxes and service fees, payouts, and itinerary information.

The user could adjust iGMS reports, including payouts, reservations, monthly revenue, and tasks to give to other team members.

Hostaway has integration with Pricelabs, Beyond, and Wheelhouse.

You can integrate iGMS with PriceLabs, DPGO, Wheelhouse, and Beyond to get dynamic pricing services.  

You can also enable the Channel Markup feature to change pricing, availability, and rates.

Hostaway facilitates being in touch with the support team and receiving assistance for most of the updates and configurations. They hold webinars when there is an update, and guides for setting up the system are available.

There is a fixed charge for the setup.

iGMS offers a Help Desk, Email Support, and Website Chat Support for Pro, Flexible, and trial accounts. However, iGMS customer support working hours differ for each plan.

The Pro users can receive support Monday to Friday 24 hours and 9:00 to 17:00 on the weekends.

In Hostaway, if you want to integrate with your accounting system, you can use an Open API.

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Hosaway’s unified inbox offers two views, which are the inbox and the guest conversation. 

The inbox can be filtered by all listings, all channels, recent activity, and reservation status.

In the conversation page, you can find information such as the guest name, channel name (Airbnb only), check-in and check-out, name of the property, and the number of the guests. Some options link you to the calendar, booking page, and guest portal. 

The guest portal contains the reservation details, photos, and Google Maps, and you can share its URL with your guests. The guests can also access the invoice, and they can leave a note for you. 

iGMS’s unified inbox only works for Airbnb, Booking.com, and HomeAway at the moment.

iGMS allows you to respond to all guest enquiries from Airbnb and HomeAway with ready-made email templates within the system.

Messages received from Booking.com require you to search the name of the guest in iGMS messenger.

iGMS’s unified inbox lets you see the booking and guest details, pin, mark, answer the messages, write notes on a To-Do list, and alter reservations if necessary. 

Pricing

Hostaway offers different pricing options. To get an accurate quote, you should contact them for your customised pricing plan. Hostaway charges 367.80 GBP ($500) as the setup fee. Typically, the price starts from 25.75 GBP ($35) per listing, but it drops down as the number of units increases. 

There are two options for paying Hostaway subscriptions: 

  1. commission-based (2% of monthly revenue) 
  2. Flat rate

Based on a rough calculation for a business operating around 200 units, Hostaway pricing would be about 14.71 GBP ($20) per listing. Another estimation for four units with a different combination of features would be 11.03 GBP ($15)  each and 183.90 GBP ($250) of setup fee.

iGMS offers two different plans, Flexible and PRO. The Flexible plan has limited features activated but allows you to use Airbnb listings with full functionality, using which you need to pay 0.74 GBP ($1) per night if you have reservations. If you decide to use a PRO plan, you can choose between a monthly or annual commitment. At the beginning of each month, you will receive an invoice from the company that counts the number of your active properties properties that have received at least one booking. Each property’s price under the annual plan is 14.76 GBP ($20), and it is 19.93 GBP ($27) on a monthly plan.

As for the cancellation of your subscription, they have specific policies that are good to know upfront. iGMS also offers a 14-day trial in the beginning, which is an excellent opportunity for you to decide whether it is the right solution for you or not.

Hostaway vs iGMS: Which Property Management System to Choose?

To find the best PMS, you need to focus on your needs and expectations. Suppose you need a system that links you to some OTAs like Airbnb, Booking.com, and Expedia. In that case, iGMS helps you keep your calendar updated, manage your operations, and automate your communications. iGMS provides a central portal to manage and organise cleaning and maintenance teams. So, this platform makes it really easy to assign jobs, track work orders, make payments, and handle all the other tasks associated with cleaning and maintenance teams. However, iGMS offers only online support (no phone support) for both pro and free versions which isn’t ideal when you are in an emergency.

Hostaway enables the user to advertise and list their properties on top channels easily. The company is looking to improve by adding new features. Hostaway communicates with its clients and develops what the users need or suggest. If you aim to concentrate on some channels, especially Airbnb, Hostaway provides you with a smooth synchronisation. However, Hostaway does not offer many tools to improve your direct bookings.

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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