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iGMS vs Hostfully

This article examines iGMS vs Hostfully by concentrating on the main features that a hospitality management software should offer. The data has been collected from iGMS’s and Hostfully’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

iGMS vs Hostfully

Guest Review

In Capterra, iGMS has a rating of 4.6, with the highest score for Value for Money and Customer Service. 

Trustpilot introduces iGMS as a Great tool with a 4.2 TrustScore.

In Capterra, Hostfully has a rating of 4.3, with the highest score for Customer Service. 

Trustpilot introduces Hostfully as an Excellent tool with a 4.3 TrustScore.

iGMS’s booking processing is effortless and straightforward. Every booking that hits your properties from OTAs has a reservation card in which the guest’s contact information is listed.

iGMS automates your payment processing, and you can also make refunds quickly. You can use the pre-set email templates for each property or create new ones manually and easily use them for communication. Your check-in instructions will also be sent out in one of the emails.

You can also alter the bookings and change the number of guests, dates, or extended stays. 

iGMS lets you generate and send rental agreements to guests. Additionally, for rentals exceeding 28 days, you can establish a unique long-term agreement that will be automatically implemented for all such reservations.

With iGMS, you can manage the collection and return of security deposits for direct reservations. To do this, you need to set up a connection with Stripe in your iGMS account.

Hostfully can completely automate your booking process, no matter if the booking is coming from OTAs or direct through your website.

Through the Hostfully dashboard, you can see all received bookings and from there, you can manually or automatically assign the reservation to an agent that will be responsible for it.

Once assigned, the booking moves over Hostfully’s Pipeline management, which gives you a general overview of all bookings. This includes the booking’s origin, the guest’s current stage within the process, and their payment status. Through the Pipeline, you can also take actions on these bookings, such as send a quote, place a hold, mark as booked, show alternative options, change payment status, send messages, close the lead, and more.

Guest Information

A pre-arrival form can be automatically sent to collect information about all your guests, including their names, real email, phone numbers, information about their trip, and government IDs. You can also customise this form to request any additional information you might need. 

Agreement

Rental agreements can be automated and digitally signed with Hostfully proprietary digital signature features, no matter if the booking is coming from an OTA or directly.

Upsells and Payments

Hostfully direct booking system also allows you to automatically offer upsell services such as early check-ins, or late check-outs, mid-stay cleanings, and any other services you’d like to offer.

Payment can also be automated through Stripe, Paypal or VacationRentPayment, and Hostfully allows you to set a rate multiplier on a channel-basis, so you can offset OTA commissions and make sure you’re getting paid what you want. 

If the guest pays in an alternative form, i.e. wire transfer, venmo, cheque or cash), the host can manually mark the reservation as paid and keep total control of payments. 

It is also quite clear whether the guests have paid or not in the software. The Pipeline will colour code each reservation based on payment status. If you need to collect additional payment from the guest, the PMS will trigger an automated message to the guest with a secure payment form, allowing the guest to complete the remainder payment. You can also manually click to trigger “Payment Balance Request” reminders to the guest.

Security Deposit

Security deposits can be fully automated, and refunds can also be provided directly from the Hostfully platform. 

Hostfully has tools in place within the Pipeline to show whether the guest has completed the pre-arrival form, as well as provided an electronic signature on the hosts rental agreement.

iGMS offers native integrations with Airbnb, Vrbo, and Booking.com, and it offers iCal support for various OTAs. 

Getting connected to Airbnb, HomeAway, and Vrbo, you can sync your availability, occupancy, pricing, and messaging with your iGMS account and manage them from your multi-calendar within the system. Regarding the rest of the channels, you can only import/export your tasks and availability using the iCal connection, which requires your supervision as it takes some time for it to get updated each time a change is made.

Hostfully has built its channel manager allowing hosts to connect with many OTAs directly without the use of third-party channel managers. Among Hostfully’s direct API integrations are Airbnb, Vrbo (Preferred Partner), Booking.com (Premier Partner), TripAdvisor, HomeToGo, Tripvillas, Yonder, GoLightly, and more.

Hostfully also integrates with channel managers such as Rentals United and  NextPax.

By using Hostfully, you can:

  • Import all your listings from Airbnb and avoid manual work.
  • List your properties on the Hostfully channel to increase direct bookings. 
  • Use the rate multiplier feature to offset commissions.
  • Sync pictures, description, amenities, prices, and real-time availability.
  • Automatically create listings on OTAs.

iGMS generates mid-stay housekeeping and check-out housekeeping tasks automatically from the system upon every entry/check-out. Your iGMS multi-calendar will provide you with three types of functions differentiated with three different colours:

  • Red tasks — assigned cleaning visits are indicated by a © in the multi-calendar, and unassigned ones have a silhouette of a person. Cleaning visits are automatically created upon check-out of each reservation. It is not possible to have more than one cleaning visit per day.
  • Purple tasks — short visits, inspections or handyman appointments. The number of tasks per day is not limited.
  • Green tasks with a check mark — completed cleaning visits and tasks.

An iGMS account holder can set up Access and Permissions in each team member’s account in the Team & Members section.

By using Hostfully, you can choose between their own cleaning/task portal or use the cleaning/management integrated partners:

  • Breezeway
  • Properly 
  • VRscheduler
  • EZcare
  • TurnoverBNB

Hostfully cleaning/task portal can help you:

  • Automate the creation of tasks, such as greeting or check-out cleanings for every booking.
  • Automate emails or text messages to all your cleaners and maintenance staff.
  • Provide access to a service provider portal with a calendar, tasks, and notes per property.
  • Get to know when a task is completed directly on the Hostfully main calendar.

iGMS sends check-in instructions to guests via a set of ready-made email templates for each property. You can also create new templates for each booking, message them from the unified inbox, welcome them, and provide them with the necessary information for each check-in.

With the integration of iGMS and EveryDoor, users can connect their smart locks and buzzer systems for automatic, secure, and keyless entry.

Hostfully is fully integrated with home automation software, such as PointCentral, RemoteLock, Lynx, and Operto.

By using these integrations, door codes can be automatically generated for all bookings and automatically sent to guests upon different parameters set in the trigger’s section.

If you’d like to share the door codes in a more elegant way, the Hostfully Digital Guidebooks are fully integrated with Hostfully PMS, allowing you to generate a secured link guidebook for each of your reservations, including guest’s first and last name, check-in and check-out dates, and of course, the door code they will need to use to get into the property.

  1. iGMS allows you to create and manage a free direct booking website, regardless of your subscription plan. 
  2. The iGMS website is customisable, enabling you to adjust the layout, colour schemes, fonts, and more. 
  3. Your website will automatically sync with the iGMS Multi-Calendar. 
  4. You can collect payments through integration with Stripe.

Instant Website Builder

With the iGMS Website Builder, you can set up your website with no coding knowledge. All it takes is a simple click on the “Create a website” button to transform your Airbnb listing into a fully functional website. All your information, including property descriptions, photos, amenities, and pricing will be automatically pulled from Airbnb.

  1. Hostfully offers free direct booking websites to all PMS clients. 
  2. Hostfully direct booking website provides a search bar, so guests can find their perfect property. 
  3. Property pages are completely synced with the Hostfully platform and will auto-populate your property information with pictures, descriptions, amenities, pricing, availability, and reviews.
  1. You can add customisable header, footer, and Meta using HTML and CSS.
  2. Hostfully enables you to white-label the website with your logo, domain, and headlines.
  3. You can track your performance on Google Analytics.
  4. Their website offers an upselling feature.
  5. Hostfully provides search widgets, booking widgets, and calendar widgets which can be integrated with any platform, including WordPress, Wix, Squarespace, and others.
  6. Hostfully also provides a discount code feature, which allows you to create codes to offer discounts, track marketing campaigns, or even create special promotions.

iGMS offers a tool for times when a guest wants to stay longer in your properties, which is editing the booking without going to your Airbnb account to make changes to the booking details. The property, the price, the number of guests, the dates, and the number of nights can be altered from inside the reservation card.

Hostfully is designed for short-term rentals and can accommodate long stays including two payments from the guest, as well as discounts for longer stays. Hostfully does not support automatic recurring monthly payments or lease management.

  • iGMS’s hosts and their teams can view structured information about the booking in reservation cards, such as the property, dates, guests, and the reservation cost.
  • You can set up how the check-in will take place. A concierge can be assigned or you can also select self check-in for the task.
  • Hosts can also add instructions and assign tasks to the team member related to cleaning or check-out.
  • There are specific pre-set email templates for check-in instructions for each property, which are sent out automatically to your guests from Airbnb, HomeAway, and Vrbo.

Hostfully is widely known for its digital guidebooks, providing one of the leading guidebooks in the industry. 

Completely integrated with the Hostfully PMS, Hostfully guidebooks allow you to pull name, check-in and check-out dates and door codes automatically, providing a seamless experience to the guest.

In Hostfully Guidebooks, you can add pictures of the property, welcome messages, check-in essentials, access information, directions, parking information, house manuals, amenities, and local attractions/ recommendations.

Setting up a guidebook is a 30-minute process, and the hosts can build the guidebooks up incrementally over time. 

Besides the Guidebooks, Hostfully PMS has a lot of ready-to-use email templates, SMS templates, and trigger rules. The link to the property guidebook can also be automatically included in the templates. To see example guidebooks, click here.

You craft automated guest messages triggered by preset dates/times/events, such as check-in, during stay, and check-out.

All Hostfully communications are GDPR-compliant.

iGMS allows you to view the guest profile on the platform. The guest profile contains information about the guest, such as reservation code, contact details, their profile on Airbnb, government ID, work email, social accounts, selfies and more.

You can easily navigate to the reviews and recommendations that the guest has received. If you click on the guest’s photo, you will have the guest’s Airbnb verification information displayed. This allows Airbnb hosts to screen guests instantly via the software. 

From the reservation card, hosts can message the guests or open the itinerary.

Hostfully’s Property Management Platform also has a built-in CRM, separated in two different sections:

  1. Pipeline: The Pipeline was designed to allow you to manage all your leads, enquiries, current bookings and past bookings. Through the Pipeline, you can visually see payment status, source, check-in and check-out dates, guest name, price, and number of people in each reservation. Besides that, the Pipeline can tell you where the guest is in the booking process. Stages are: Quote, Hold, Booked, and Staying. From the Pipeline, you can also open a reservation and easily manage it. Lastly, the Pipeline allows you to filter reservations by Status, Channels, Properties, Agents, and also sort them by the most recent or arrival date. A search option is also provided, making it easy to find any specific details on any reservations.
  2. Customers: The customer section was designed to allow the property manager to find all past, current, and future guests, and all reservations related to them.

In addition, Hostfully has an integration with MailChimp to export all guest details for re-marketing purposes.

iGMS:

  • Allows recording maintenance issues.
  • Enables you to create a task for your fixer from the platform with the address, date, description of the issue, and approximate duration. You can also add notes for your staff about each task. 
  • Allows the fixers and the cleaners to turn the task’s status to complete when done and track them in real time.
  • Sends the fixers notifications on their mobile phones via text messaging when the task is created automatically from the system or manually by another user of iGMS. They will also receive another message as a reminder the evening before.
  • Creates a daily schedule for each staff of yours for the following day in order to avoid missing things. 

Most of the clients on Hostfully are using one of the integrated partners to manage cleaning/maintenance. Hostfully PMS also provides you with a maintenance portal. 

Each service provider will receive access to their own service portal, where they can see all jobs assigned to them and either decline or accept those jobs within their portal, which is then communicated to the platform. They can also access a maintenance calendar and notes.

Through the templates and triggers section, property managers can send automated emails and text messages to all service providers.

iGMS has a mobile app and an iPod/iPad app that allows you to manage your properties fully from the app, just like when you are using the web version.

You can use their mobile app for the following tasks:

  • Check your business performance via the iGMS Dashboard.
  • Manage rates and availability with the Multi-calendar and Single Property Calendar.
  • Manage communications through the unified inbox.
  • Access the cleaning management system for better control over housekeeping tasks.
  • You can handle multiple Airbnb accounts from a single dashboard.

Hostfully has provided a mobile app for hosts.

With this mobile app, you can:

  • View all your reservations at a glance on a single screen.
  • Access detailed information on pricing, occupancy specifics, payment confirmations, and more by simply clicking on any reservation.
  • Gain a comprehensive overview of upcoming check-ins and check-outs, and efficiently handle incoming leads.
  • Track requested properties, stay durations, and revenue earned.
  • Read and respond to guest messages using either the system’s predefined templates or your personalised quotes.
  • Stay updated with timely notifications, whether it’s task updates or messages from your guests.

iGMS enables you to manage different Airbnb accounts from one central system.

Using Hostfully, you can manage properties in different countries and currencies.

You can also group properties by tags, making it easy for you to filter or retrieve these properties using the Hostfully open API.

iGMS can automate your communications with the guests, your housekeepers, and maintenance staff fully. 

Communication: Pre-set email templates to be sent out to your Airbnb, Vrbo, HomeAway and Expedia guests automatically.

  • Housekeeping: iGMS automatically generates check-out housekeeping tasks after each check-out. The software provides your housekeepers with a daily schedule to be followed using the staff portal. 
  • Maintenance: iGMS allows you to create profiles and tasks for the maintenance staff.

Hostfully defines user “roles” to provide access control to particular parts of the system for the people managing a specific area of your business. 

Hostfully also empowers you to send all your check-in information through their template and triggers section, based on the status of a reservation, or payment status.

Once a booking is created, Hostfully can automate the creation of cleanings, maintenance, or any other order you’d like to set up.

You also can create a profile for each of the service providers and give them access to the Hostfully service providers portal. That way, they will have access to all pending and completed orders and real-time calendar view of all properties they’re assigned to.

Hostfully integrates with Zapier, an online automation tool that connects Hostfully to 400+ software such as Gmail, Trello, Slack, Mailchimp, Salesforce, Hubspot, Google Sheet, and many more.

iGMS allows you to define different roles in your management system.

Each property can have only one property owner.

Notifications about new bookings, alterations, and cancellations are sent to property owners by default. 

The owner has direct and immediate access to their multi-calendar. If additional permissions have been granted, the owner can manage pricing, guest communication, and create and assign cleaning tasks.

Hostfully provides vacation rental management companies (VRMCs) with a way to manage calendars collaboratively with the property owners they represent. It allows each property owner to access the “Owner Portal.” This is a part of Hostfully’s site where owners can co-manage the availability of their rental and get informed about the status of their calendars. VRMCs can also publish financial statements to owners, to keep owners informed about the monthly revenue, expenses, commissions, taxes, and more.

Some key features include the ability to:

  • Notify owners of every new booking.
  • Provide multiple email addresses for the above notifications.
  • Allow/disallow the owner to block dates on their calendar.
  • Decide whether the Agency or the Owner will collect and remit tax(es). This will affect the Due Agency and Due Owner amounts in the financial report accordingly.

iGMS allows you to collect payments from your direct bookings, website, and hotel collections using the Stripe payment gateway.

  • After connecting your Stripe account with iGMS, following every direct booking, the system will generate an invoice with the necessary information in the reservation card, which is editable.
  • iGMS generates invoices, and the guests can complete their payments using Stripe 3D Secure Link. 
  • You can easily log payment and deposit if it is for a hotel. 
  • You can also refund the guest from the system.

Hostfully can completely streamline your payment process with different payment processors:

  • Stripe
  • PayPal
  • VRP (VacationRentPayment)

These payment processors can be used for direct bookings and channels that allow you to be the merchant of record.

As part of the check-out process, Hostfully can offer:

  • Split payments
  • Upsells
  • Digital rental agreement signing
  • Payment collection
  • Payments processing with custom security deposits

You can also take payments outside the system (back transfer, Venmo, Cash, Zelle, etc, and easily add a new payment record in the order).

iGMS’s reports include total revenue, cleaning and management fees, the number of cleaning tasks performed per month, taxes and service fees, monthly revenue reports, payouts, and itinerary information.

The user could adjust iGMS reports, including payouts, reservations, monthly revenue, and tasks to give to other team members.

Hostfully reports can be created based on dates, properties, and owners. 

You can create reports for:

  • Bookings
  • Payments
  • Check-ins and check-outs

Hostfully has also launched the Extended Data Report, which allows you to export all the data you have related to all bookings, properties, channels, etc., to an Excel Spreadsheet. This way, you can have all your data in one single report.

All reports can be exported to PDF and Excel.

You can integrate iGMS with PriceLabs, DPGO, Wheelhouse, and Beyond to get dynamic pricing services.  

You can also enable the Channel Markup feature to change pricing, availability, and rates.

Hostfully has integration with the top three dynamic pricing companies in the vacation rental industry: 

All dynamic prices can be synced with your direct booking website, as well as any other channels you’re integrated to.

You can also set pricing periods and apply them to specific seasons, holidays, conferences, or special events.

iGMS offers a Help Desk, Email Support, and Website Chat Support for Pro, Flexible, and trial accounts. However, iGMS customer support working hours differ for each plan.

The Pro users can receive support Monday to Friday 24 hours and 9:00 to 17:00 on the weekends.

If you already have properties created on Airbnb, Hostfully is able to import all your listings to the system, avoiding any manual work.

Every Hostfully client has access to an onboarding manager that will be able to schedule 1:1 meetings.

During your onboarding process, your designated onboarding manager will assist you with:

  • Importing your properties from other channels to which Hostfully is connected
  • Configuring pricing
  • Setting up your payment processor
  • Adding your calendar Reservations
  • Automating messaging
  • Setting up the booking channels

Additionally, Hostfully provides unlimited customer support  24/7. 

Additional training and onboarding sessions are also available upon request and might be charged separately.

N/A

Hostfully has a direct integration with Quickbooks. 

Besides that, Hostfully also integrates with Zapier and allows you to connect with many other accounting software.

iGMS’s unified inbox only works for Airbnb, Booking.com, and HomeAway at the moment.

iGMS allows you to respond to all guest enquiries from Airbnb and HomeAway with ready-made email templates within the system. Messages received from Booking.com require you to search the name of the guest in iGMS messenger.

iGMS’s unified inbox lets you see the booking and guest details, pin, mark, answer the messages, write notes on a To-Do list, and alter reservations if necessary.

With Hostfully’s Unified Inbox, you can stay in touch with your guests without the need to log in and out of various OTAs. You can chat with them via SMS, WhatsApp, email, or messaging platforms. Additionally, you can create pre-written templates and set triggers to automatically send them to your guests.

You’ll be able to filter your messages by date, guest name, and other parameters.

Hostfully does not do any web scraping, but rather only builds its connection via their approved partner API.

Pricing

iGMS offers three different plans: Host, Flexible, and Pro. The Host plan allows you to choose between a monthly or annual commitment. Each property’s price under the annual plan is 12.6 GBP ($16), and it is 19 GBP ($24) on the monthly plan. 

The Flexible plan has limited features activated but allows you to use Airbnb listings with full functionality, using which you need to pay 0.80 GBP ($1) per night if you have reservations. If you decide to use a Pro plan, you can choose between a monthly or annual commitment. At the beginning of each month, you will receive an invoice from the company that counts the number of your active properties – properties that have received at least one booking. Each property’s price under the annual plan is 15 GBP ($19), and it is 22 GBP ($28) on the monthly plan.

As for the cancellation of your subscription, they have specific policies that are good to know upfront. iGMS also offers a 14-day trial in the beginning, which is an excellent opportunity for you to decide whether it is the right solution for you or not.

Hostfully has three different pricing plans: Starter, Pro, and Premium. On monthly subscriptions, Hostfully charges a one-time implementation fee of 315 GBP, which is automatically waived on annual subscriptions. There is also a 10% discount for annual payments.

Team Access Roles, and Digital Signature features are not included in the Starter plan. The Starter plan supports up to four properties and costs 86 GBP on a monthly basis. The Pro plan supports up to 19 properties and costs 157 GBP on a monthly basis. The Premium plan starts from 205 GBP for 20 properties, and you pay additionally for additional properties. The 21st property costs 10 GBP and the price goes down as you increase the number of properties. Additional properties can cost as low as 5 GBP if you have more than 100, or even 2.5 GBP if you have more than 1000.

iGMS vs Hostfully: Which Property Management System to Choose?

To find the best PMS, you need to focus on your needs and expectations. Suppose you need a system that links you to some OTAs like Airbnb, Booking.com, and Expedia. In that case, iGMS helps you keep your calendar updated, manage your operations, and automate your communications. iGMS provides a central portal to manage and organise cleaning and maintenance teams. So, this platform makes it really easy to assign jobs, track work orders, make payments, and handle all the other tasks associated with cleaning and maintenance teams. However, iGMS offers only online support (no phone support) for both pro and free versions which isn’t ideal when you are in an emergency.

Hostfully is currently recognised as one of the best PMSes in the industry. Their PMS product won the VRMB All-Around Vacation Rental Software, and their digital guidebook was also recognised by Software Advice (sister company to Gartner’s magic quadrant). Hostfully is known for its clear interface, pipeline management, reliable direct integration with OTAs, many integrations with best-in-class vacation rental systems, and also its affordability when compared to top PMSes.

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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