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Kigo vs Hostfully

This article examines Kigo vs Hostfully by concentrating on the main features that a hospitality management software should offer. The data has been collected from Kigo’s and Hostfully’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

Kigo vs Hostfully

Guest Review

In Capterra, Kigo has a rating of 3.7, with the highest score for Features. 

Trustpilot introduces Kigo as a Poor tool with a 2.6 TrustScore.

In Capterra, Hostfully has a rating of 4.3, with the highest score for Customer Service. 

Trustpilot introduces Hostfully as an Excellent tool with a 4.3 TrustScore.

Kigo enables the automation of responding to enquiries to convert them to bookings as quickly as possible. You can build a template and automated response emails that confirm the availability of the property of interest or show other available properties. 

In the Kigo Reservation Module, you can check:

  • Booking source 
  • Occupancy dashboard
  • Full portfolio 
  • Revenue breakdown 

Kigo has an integrated payment processor which has a Single Settlement reporting capability. It helps in fraud prevention and checking transaction history. Kigo charges 5% per booking for using KigoPay.

Hostfully can completely automate your booking process, no matter if the booking is coming from OTAs or direct through your website.

Through the Hostfully dashboard, you can see all received bookings and from there, you can manually or automatically assign the reservation to an agent that will be responsible for it.

Once assigned, the booking moves over Hostfully’s Pipeline management, which gives you a general overview of all bookings. This includes the booking’s origin, the guest’s current stage within the process, and their payment status. Through the Pipeline, you can also take actions on these bookings, such as send a quote, place a hold, mark as booked, show alternative options, change payment status, send messages, close the lead, and more.

Guest Information

A pre-arrival form can be automatically sent to collect information about all your guests, including their names, real email, phone numbers, information about their trip, and government IDs. You can also customise this form to request any additional information you might need. 

Agreement

Rental agreements can be automated and digitally signed with Hostfully proprietary digital signature features, no matter if the booking is coming from an OTA or directly.

Upsells and Payments

Hostfully direct booking system also allows you to automatically offer upsell services such as early check-ins, or late check-outs, mid-stay cleanings, and any other services you’d like to offer.

Payment can also be automated through Stripe, Paypal or VacationRentPayment, and Hostfully allows you to set a rate multiplier on a channel-basis, so you can offset OTA commissions and make sure you’re getting paid what you want. 

If the guest pays in an alternative form, i.e. wire transfer, venmo, cheque or cash), the host can manually mark the reservation as paid and keep total control of payments. 

It is also quite clear whether the guests have paid or not in the software. The Pipeline will colour code each reservation based on payment status. If you need to collect additional payment from the guest, the PMS will trigger an automated message to the guest with a secure payment form, allowing the guest to complete the remainder payment. You can also manually click to trigger “Payment Balance Request” reminders to the guest.

Security Deposit

Security deposits can be fully automated, and refunds can also be provided directly from the Hostfully platform. 

Hostfully has tools in place within the Pipeline to show whether the guest has completed the pre-arrival form, as well as provided an electronic signature on the hosts rental agreement.

Two-way real-time connection with all of Kigo’s partner channels.

Kigo’s channel manager:

  • Keeps rental rates competitive across portals.
  • Fills the calendar gaps by automatically relaxing length-of-stay limits and adjusting pricing to optimise occupancy.
  • Charges 3% per booking for all the payments outside Kigo, for example, for your Airbnb bookings.

Hostfully has built its channel manager allowing hosts to connect with many OTAs directly without the use of third-party channel managers. Among Hostfully’s direct API integrations are Airbnb, Vrbo (Preferred Partner), Booking.com (Premier Partner), TripAdvisor, HomeToGo, Tripvillas, Yonder, GoLightly, and more.

Hostfully also integrates with channel managers such as Rentals United and  NextPax.

By using Hostfully, you can:

  • Import all your listings from Airbnb and avoid manual work.
  • List your properties on the Hostfully channel to increase direct bookings. 
  • Use the rate multiplier feature to offset commissions.
  • Sync pictures, description, amenities, prices, and real-time availability.
  • Automatically create listings on OTAs.

With Kigo Operation Manager, you can:

  • Schedule cleans and tasks in the centralised management area.
  • Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
  • Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
  • Automate all communications through the system by email and SMS.

By using Hostfully, you can choose between their own cleaning/task portal or use the cleaning/management integrated partners:

  • Breezeway
  • Properly 
  • VRscheduler
  • EZcare
  • TurnoverBNB

Hostfully cleaning/task portal can help you:

  • Automate the creation of tasks, such as greeting or check-out cleanings for every booking.
  • Automate emails or text messages to all your cleaners and maintenance staff.
  • Provide access to a service provider portal with a calendar, tasks, and notes per property.
  • Get to know when a task is completed directly on the Hostfully main calendar.

N/A

Hostfully is fully integrated with home automation software, such as PointCentral, RemoteLock, Lynx, and Operto.

By using these integrations, door codes can be automatically generated for all bookings and automatically sent to guests upon different parameters set in the trigger’s section.

If you’d like to share the door codes in a more elegant way, the Hostfully Digital Guidebooks are fully integrated with Hostfully PMS, allowing you to generate a secured link guidebook for each of your reservations, including guest’s first and last name, check-in and check-out dates, and of course, the door code they will need to use to get into the property.

Kigo’s Website Starter Package makes an image-driven, mobile-friendly, secure WordPress website for all of your properties.

The website Kigo makes for you: 

  • Allows map search.
  • Manages multiple properties easily by organising units from countries to buildings based on a geographic hierarchy.
  • Groups properties together to increase the occupancy rate like homes by the beach, pet-friendly, cabins, etc.
  • Tracks your website performance through analytics.

Kigo charges for Premium Websites a  set-up fee of £404 ($499) plus a monthly subscription of £50 ($59).

  1. Hostfully offers free direct booking websites to all PMS clients. 
  2. Hostfully direct booking website provides a search bar, so guests can find their perfect property. 
  3. Property pages are completely synced with the Hostfully platform and will auto-populate your property information with pictures, descriptions, amenities, pricing, availability, and reviews.
  4. You can add customisable header, footer, and Meta using HTML and CSS.
  5. Hostfully enables you to white-label the website with your logo, domain, and headlines.
  1. You can track your performance on Google Analytics.
  2. Their website offers an upselling feature.
  3. Hostfully provides search widgets, booking widgets, and calendar widgets which can be integrated with any platform, including WordPress, Wix, Squarespace, and others.
  4. Hostfully also provides a discount code feature, which allows you to create codes to offer discounts, track marketing campaigns, or even create special promotions.

N/A

Hostfully is designed for short-term rentals and can accommodate long stays including two payments from the guest, as well as discounts for longer stays. Hostfully does not support automatic recurring monthly payments or lease management.

  • Kigo has made a mobile-friendly link to communicate in real-time with guests, chase down reviews, and target repeat referrals and direct bookings for the future. You can test it by typing rebrand.ly/guestxp on your phone.
  • Kigo’s bank-safe eSignature helps in sending, signing and securely storing documents.
  • Kigo provides a ready-to-use template for your automated guest messaging system.

Hostfully is widely known for its digital guidebooks, providing one of the leading guidebooks in the industry. 

Completely integrated with the Hostfully PMS, Hostfully guidebooks allow you to pull name, check-in and check-out dates and door codes automatically, providing a seamless experience to the guest.

In Hostfully Guidebooks, you can add pictures of the property, welcome messages, check-in essentials, access information, directions, parking information, house manuals, amenities, and local attractions/ recommendations.

Setting up a guidebook is a 30-minute process, and the hosts can build the guidebooks up incrementally over time. 

Besides the Guidebooks, Hostfully PMS has a lot of ready-to-use email templates, SMS templates, and trigger rules. The link to the property guidebook can also be automatically included in the templates. To see example guidebooks, click here.

You craft automated guest messages triggered by preset dates/times/events, such as check-in, during stay, and check-out.

All Hostfully communications are GDPR-compliant.

N/A

Hostfully’s Property Management Platform also has a built-in CRM, separated in two different sections:

  1.  Pipeline: The Pipeline was designed to allow you to manage all your leads, enquiries, current bookings and past bookings. Through the Pipeline, you can visually see payment status, source, check-in and check-out dates, guest name, price, and number of people in each reservation. Besides that, the Pipeline can tell you where the guest is in the booking process. Stages are: Quote, Hold, Booked, and Staying. From the Pipeline, you can also open a reservation and easily manage it. Lastly, the Pipeline allows you to filter reservations by Status, Channels, Properties, Agents, and also sort them by the most recent or arrival date. A search option is also provided, making it easy to find any specific details on any reservations.
  2. Customers: The customer section was designed to allow the property manager to find all past, current, and future guests, and all reservations related to them.

In addition, Hostfully has an integration with MailChimp to export all guest details for re-marketing purposes.

With Kigo Operation Manager, you can:

  • Schedule cleans and tasks in the centralised management area.
  • Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
  • Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
  • Automate all communications through the system by email and SMS.

Most of the clients on Hostfully are using one of the integrated partners to manage cleaning/maintenance. Hostfully PMS also provides you with a maintenance portal.

Each service provider will receive access to their own service portal, where they can see all jobs assigned to them and either decline or accept those jobs within their portal, which is then communicated to the platform. They can also access a maintenance calendar and notes.

Through the templates and triggers section, property managers can send automated emails and text messages to all service providers.

With Kigo, you will not force your guests to download and install an app. Kigo provides a URL or a web-based link that you send to the guests, and they can open it and access the information. This platform allows you to communicate with your guests pre-arrival, during the stay, and after check-out. You can automate sending the terms and conditions, and they can use the e-signature tool to sign.

You can also send local attractions, coupon codes, or FAQs to them.

Hostfully has provided a mobile app for hosts.

With this mobile app, you can:

  • View all your reservations at a glance on a single screen.
  • Access detailed information on pricing, occupancy specifics, payment confirmations, and more by simply clicking on any reservation.
  • Gain a comprehensive overview of upcoming check-ins and check-outs, and efficiently handle incoming leads.
  • Track requested properties, stay durations, and revenue earned.
  • Read and respond to guest messages using either the system’s predefined templates or your personalised quotes.
  • Stay updated with timely notifications, whether it’s task updates or messages from your guests.

N/A

Using Hostfully, you can manage properties in different countries and currencies.

You can also group properties by tags, making it easy for you to filter or retrieve these properties using the Hostfully open API.

With Kigo Operation Manager, you can:

  • Schedule cleans and tasks on the centralised management area.
  • Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
  • Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
  • Automate all communications through the system by email and SMS.

Hostfully defines user “roles” to provide access control to particular parts of the system for the people managing a specific area of your business. 

Hostfully also empowers you to send all your check-in information through their template and triggers section, based on the status of a reservation, or payment status.

Once a booking is created, Hostfully can automate the creation of cleanings, maintenance, or any other order you’d like to set up.

You also can create a profile for each of the service providers and give them access to the Hostfully service providers portal. That way, they will have access to all pending and completed orders and real-time calendar view of all properties they’re assigned to.

Hostfully integrates with Zapier, an online automation tool that connects Hostfully to 400+ software such as Gmail, Trello, Slack, Mailchimp, Salesforce, Hubspot, Google Sheet, and many more.

Kigo’s Owner Portal: 

  • Creates multiple owner statements in bulk. 
  • Provides automatic calculation of property management commissions and accounting adjustments like credit card fees, channels’ commissions and promotions.
  • Customises the type of information to display.

Owners can: 

  • Check property availability calendars.
  • Book an owner stay or guest-of-owner stay.
  • Download their owner statement.

Hostfully provides vacation rental management companies (VRMCs) with a way to manage calendars collaboratively with the property owners they represent. It allows each property owner to access the “Owner Portal.” This is a part of Hostfully’s site where owners can co-manage the availability of their rental and get informed about the status of their calendars. VRMCs can also publish financial statements to owners, to keep owners informed about the monthly revenue, expenses, commissions, taxes, and more.

Some key features include the ability to:

  • Notify owners of every new booking.
  • Provide multiple email addresses for the above notifications.
  • Allow/disallow the owner to block dates on their calendar.
  • Decide whether the Agency or the Owner will collect and remit tax(es). This will affect the Due Agency and Due Owner amounts in the financial report accordingly.

KigoPay is a payment solution designed by Kigo.

  • KigoPay processes multi-currency transactions from one centralised location.
  • KigoPay automatically generates event triggers and notifications for reconciliation, fraud, chargeback disputes, etc.
  • Kigo payment processing services are PCI DSS compliant with bank-level encryption.

Hostfully can completely streamline your payment process with different payment processors:

  • Stripe
  • PayPal
  • VRP (VacationRentPayment)

These payment processors can be used for direct bookings and channels that allow you to be the merchant of record.

As part of the check-out process, Hostfully can offer:

  • Split payments
  • Upsells
  • Digital rental agreement signing
  • Payment collection
  • Payments processing with custom security deposits

You can also take payments outside the system (back transfer, Venmo, Cash, Zelle, etc, and easily add a new payment record in the order).

KigoPay is in charge of reporting by integrating KigoPay with Kigo’s new channel management technology.

Hostfully reports can be created based on dates, properties, and owners. 

You can create reports for:

  • Bookings
  • Payments
  • Check-ins and check-outs

Hostfully has also launched the Extended Data Report, which allows you to export all the data you have related to all bookings, properties, channels, etc., to an Excel Spreadsheet. This way, you can have all your data in one single report.

All reports can be exported to PDF and Excel.

Kigo Revenue Management: 

  • Studies your occupancy rates and sets the prices. 
  • Updates the prices across your properties.

Hostfully has integration with the top three dynamic pricing companies in the vacation rental industry: 

All dynamic prices can be synced with your direct booking website, as well as any other channels you’re integrated to.

You can also set pricing periods and apply them to specific seasons, holidays, conferences, or special events.

  • Kigo has a one-time set-up fee of £810 ($1000).
  • Kigo Platinum Support provides direct access to an expert who speaks your language and offers product walkthroughs and tailored tutorials.

Kigo Platinum Support costs a monthly subscription of £400 ($500).

If you already have properties created on Airbnb, Hostfully is able to import all your listings to the system, avoiding any manual work.

Every Hostfully client has access to an onboarding manager that will be able to schedule 1:1 meetings.

During your onboarding process, your designated onboarding manager will assist you with:

  • Importing your properties from other channels to which Hostfully is connected
  • Configuring pricing
  • Setting up your payment processor
  • Adding your calendar Reservations
  • Automating messaging
  • Setting up the booking channels

Additionally, Hostfully provides unlimited customer support  24/7. 

Additional training and onboarding sessions are also available upon request and might be charged separately.

KigoPay completely streamlines all reconciliation and financial data. Integrating KigoPay with Kigo’s new channel management technology simplifies complex calculations for tax and fee reporting from channel partner bookings.

Hostfully has a direct integration with Quickbooks. 

Besides that, Hostfully also integrates with Zapier and allows you to connect with many other accounting software.

N/A

With Hostfully’s Unified Inbox, you can stay in touch with your guests without the need to log in and out of various OTAs. You can chat with them via SMS, WhatsApp, email, or messaging platforms. Additionally, you can create pre-written templates and set triggers to automatically send them to your guests.

You’ll be able to filter your messages by date, guest name, and other parameters. 

Hostfully does not do any web scraping, but rather only builds its connection via their approved partner API.

Pricing

Kigo charges around 3% for offline transactions and 5% for online transactions made through KigoPay. A 0.5% payment gateway fee is applied to all payments processed through non-KigoPay integrated payment gateways.

Kigo also offers optional add-ons with separate set-up fees and monthly subscriptions:

  • Kigo Platinum Support: monthly subscription of £400 ($500)
  • Kigo Check-Out: set-up fee of £242 ($299) plus a monthly subscription of £43 ($49)
  • Premium Website: set-up fee of £404 ($499) plus a monthly subscription of £50 ($59)

In addition, a minimum monthly fee of £161($199) is charged if the monthly fees are less.

If you want to have a more accurate estimation of how much your costs would be, you may schedule a call with the Kigo sales team.

Hostfully has three different pricing plans: Starter, Pro, and Premium. On monthly subscriptions, Hostfully charges a one-time implementation fee of 315 GBP, which is automatically waived on annual subscriptions. There is also a 10% discount for annual payments.

Team Access Roles, and Digital Signature features are not included in the Starter plan. The Starter plan supports up to four properties and costs 86 GBP on a monthly basis. The Pro plan supports up to 19 properties and costs 157 GBP on a monthly basis. The Premium plan starts from 205 GBP for 20 properties, and you pay additionally for additional properties. The 21st property costs 10 GBP and the price goes down as you increase the number of properties. Additional properties can cost as low as 5 GBP if you have more than 100, or even 2.5 GBP if you have more than 1000.

Kigo vs Hostfully: Which Property Management System to Choose?

Kigo has a good reputation in support services and functionalities. This software also offers direct integration with Airbnb, Booking.com, and HomeAway/Vrbo and pushes not only rates and availability, but also photos and descriptions in real-time. However, the commission-based pricing strategy of Kigo, sometimes, becomes too costly as apart from the subscription fees you pay to this PMS provider, they get a commission for each booking made on any channels the moment you start using Kigo. 

Hostfully is currently recognised as one of the best PMSes in the industry. Their PMS product won the VRMB All-Around Vacation Rental Software, and their digital guidebook was also recognised by Software Advice (sister company to Gartner’s magic quadrant). Hostfully is known for its clear interface, pipeline management, reliable direct integration with OTAs, many integrations with best-in-class vacation rental systems, and also its affordability when compared to top PMSes.

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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