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Lodgify vs Tokeet

This article examines Lodgify vs Tokeet by concentrating on the main features that a hospitality management software should offer. The data has been collected from Lodgify’s and Tokeet’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

Lodgify vs Tokeet

Guest Review

In Capterra, Lodgify has a rating of 4.5, with the highest score for Value for Money. 

Trustpilot introduces Lodgify as an Excellent tool with a 4.4 TrustScore.

In Capterra, Tokeet has a rating of 3.7, with the highest score for Customer Service and Value for Money. 

Trustpilot introduces Tokeet as an Excellent tool with a 4.5 TrustScore.

In Lodgify: 

You can send a quote for guests’ reservations through the website showing the price, payment schedule, and cancellation and deposit policies.

  • You can send a confirmation link via email to the guests, including reservation and payment information.
  • You can set a quote expiry policy.
  • You can choose how you would like to accept bookings (enquiry only, booking request, instant booking). For enquiry bookings, the system blocks the availability on other channels, and you may lose the chance of selling your nights.
  • You can automate guest vetting using CheKin, a software solution for guests’ registration.

Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from check-in to check-out. You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received. Check Automata here.

Tokeet uses Signature, a document management tool, to facilitate getting guests’ signatures. With Signature, you can send the contract to the guests and get notified when the document is signed.

Lodgify’s channel manager allows bookings, calendars, and rates to be synchronised via API across top listing channels, such as Airbnb, Booking.com, Expedia, and Vrbo. 

It supports iCal integration for other channels, including TripAdvisor, Hotels.com, Lastminute.com, Trivago, Hotelbeds, eDreams, etc.

  • Lodgify synchronises images, descriptions, and listings with some of the top channels. 
  • On the Professional and Ultimate plans, you need to pay a commission for the bookings through the channels.  
  • There is a 1.9% fee for all bookings on the Starter plan, whether from the website or the channels.

Tokeet has two types of connection for channels: API (Airbnb, Booking.com and Expedia) and iCal. 

N.B. Changes in availability are instantly sent to your connected channels. However, rates always need to be pushed by using the push rate option.

Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet calendar.

Lodgify’s task management software allows you to:

Create and assign tasks to different members.

  • Give users access and distribute responsibilities.
  • Invite your team members to the platform and link them to the rentals; then, you need to create job templates and specific tasks that the team members should fulfil to complete the job. According to their role and relations to the job and rentals, team members will be notified on their mobile app when the job is created.
  • Manually assign jobs to specific people.

With Lodgify task management,  

  • Staff can claim a job.
  • You can set an inspector for the jobs (they can reject and approve the job).  
  • You can activate/deactivate a job according to your needs. 
  • Tasks are shown on the calendar.
  • The task management feature is offered under the Ultimate subscription.
  • There is a mobile application for the managers.

Tokeet suggests using other cleaning services’ apps in conjunction with Tokeet.

Lodgify uses triggers to automate guest communication

  • A “pre-check-in form” will be sent asking the guests’ arrival information, details, and IDs.
  • The guest app provides them with information about the rental, access, address, Wi-Fi details, and recommendations about what to do in the area. (You can withhold sensitive info like access code until the payment has been completed.) 
  • Once the guests check out, they will no longer be able to access the app.  
  • Automatic and manual SMS reminders can be sent.
  • If you want to link into software for automatic self check-in, you should use Zapier.

Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out.

  1. Lodgify offers a website with an integrated booking engine. 
  2. It is mobile-friendly, and users can create their domain.
  3. On the Starter plan, there is a 1.9% fee for direct bookings.

The SEO-friendly website created by Lodgify: 

  • Is customisable, allowing you to create custom pages. 
  • Allows you to add Google Analytics. 
  • Can be integrated with WordPress, Wix, Drupal, Joomla, Weebly, and Squarespace.

Tokeet’s website builder creates a mobile-responsive website for you. 

You can customise the font and colours, tagline, and description of your website.

You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application. 

Tokeet allows you to add:  

  • Google Analytics
  • Mix panel
  • Facebook tracking code
  • Your social media channels to be displayed on your website 
  • Custom CSS, HTML, and JavaScript code on your site

Lodgify allows you to set prices per night, week, month, weekdays, and season.

In Tokeet, you can link different rooms of a rental together and rent them as a whole.

Since the start of the COVID-19, Tokeet has suggested to its customers to consider substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.

Lodgify allows you to: 

  • Set up a list of existing automated emails to communicate with your guests. You can check up on them during their stay.
  • Prepare a digital form for house rules, instructions, and access codes. 
  • Send review-request email templates.

You can share your Guest Portal with guests through Tokeet by either including a link in Enquiry Actions or sending it within a message template.

In case you have sold add-ons to your guests, you can make a single invoice with multiple items for them.

In Lodgify, you can communicate with your guests using the built-in guest CRM.

  • The system does not collect the email addresses, and if you want to have a guest list, you should manually create it. You should create a booking and then fill in customer data.
  • Using the list, through the free integration with MailChimp, you can send out marketing emails.

Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.

Lodgify allows managing the team on one single platform. 

  • You can specify what your team member can see and do. 
  • You can set a “picture request” and ask the housekeepers to upload photos.

Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. So, it allows you to create a hold event that will prevent any bookings from occurring for these dates. These hold events will be reflected on all of your calendars.

Lodgify’s mobile app has been developed for tracking operations.

  • The mobile app has the functionality of the desktop version of the software.
  • The guests can communicate with the host through Lodgify’s guest app.

Tokeet’s mobile app is a native mobile app, developed for tracking operations. Cleaning instructions can be found in the mobile app. Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.

  • You can create properties in different locations. 
  • Rentals are also imported from Airbnb.
  • You cannot move the reservations from one apartment to another one.

second

Tokeet has specific features which help you manage your properties in different parts of the world.

With Tokeet you can:

  • Change the currency for an entire Tokeet account.
  • Change the currency for a specific rental.
  • Use templates in different languages to communicate with your guests in their language.
  • You can have an outlined list of all the things that need to be done and check when the property has been cleaned.
  • With the mobile app, you can oversee all the tasks and manage the team.
  • You can assign specific people to supervise and review tasks once they have been completed.

Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.

With Tokeet’s Message templates, you can create multiple templates for communications you routinely have with your current and prospective guests.

For more advanced options, you need to pay for Automata. With Automata, you can also use automated SMS, while with Tokeet you cannot send SMSes. You can create Triggers under the Workflow tab either by editing a sample trigger or by making a trigger from scratch.

Lodgify provides homeowners access to keep them updated by creating different roles within the platform and assigning specific permissions to each owner.

The owners can add properties to the website and edit the details and availability themselves. 

There is a mobile app for owners.

Tokeet treats owners as other Tokeet users. You can control the owners’ access to:

  • Payouts: shows the owner how much to earn from each booking.
  • Reports: shows the owner detailed reports about the bookings.
  • Statements: provides monthly income statements.
  • Invoices: creates invoices for the owners.
  • Payment Gateway: allows the owners to connect their payment gateway to their Tokeet account.

Lodgify has integration with Stripe, Braintree, Authorize.net, and Payyo as payment gateways.

You can accept a set of credit cards for your website: Visa, Mastercard, and American Express.

  • The payment is not through 3-D Secure Payment, and you can only charge card details.
  • It accepts bank transfers, cheques, and cash. 
  • You can add payments manually and send payment requests and payment reminders.
  • Pre-authorisation can only be granted for seven days. 
  • Lodgify charges you a 1% transaction fee.  
  • You can set 2-3 payments: a percentage at the time of the booking and the remainder some days before arrival, for example.

Tokeet enables you to send invoices and accept credit card payments online from the invoice through Paypal and Stripe. You can also add other payment gateways to your Tokeet account.

With Tokeet, you can include partial payment in the invoice you create.

You can filter specific months and days of the year, as well as a specific property on your report.

Tokeet reporting provides detailed breakdowns of:

  • Enquiries
  • Bookings
  • Revenue
  • Expenses
  • Profit/Loss
  • Total Utilisation

All can be filtered by year, rental, and channel.

Lodgify integrates with PriceLabs and Outswitch.

Tokeet has integration with PriceLabs as a revenue management solution for short-term rental properties.

This way, you can define daily rates for your rentals in Tokeet based on PriceLabs data.

Lodgify provides onboarding for you under the Professional and Ultimate plans if you manage three listings and more.

If you are an Ultimate subscriber, you will be trained on PM Modules, including accounting and task management.

The software shows the users the account progress and tells you what steps are left to thoroughly set up your system. 

There are articles and instructions both on the website and in the software itself.

Setup: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees.

Support: You can contact the Tokeet support team any time at [email protected], or use the chat widget in the Tokeet platform. Tokeet training is held daily.

In Lodgify

  • You can keep track of your income and payments, pending and transferred payments of both employees and guests.
  • You can generate invoices for employees.
  • You can keep track of the expenses.
  • The system allows you to create accounting statements. The statements will be updated automatically based on received and sent payments.
  • The amounts on the payments are not automatically updated. 
  • There is no bank account for the owner; the split proportions of income on each booking are for reporting purposes.

N/A

Lodgify does not offer a unified inbox, but to communicate with the guests, you have two ways: 

  1. You can enter the reservation system and send a message directly from there (this feature synchronises with Airbnb and Vrbo chats). There are some “canned emails” that you can choose.
  1. You can reply to the guest via email. Each booking has a unique Email String. When you respond to this string, the conversation will be saved in the reservation.

Which automated emails are sent to your guest depends on the channel. For example, if the reservation is from Airbnb, “2 days before rental arrival” and “2 days after rental departure” emails will be sent automatically.

Tokeet’s Enquiry Inbox is the place to receive enquiries, bookings and cancellations. You can filter the enquiries by rentals, source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful when migrating to Tokeet.

You can also bill your guests by creating an invoice. You can add fees like cleaning fees to your invoice and send it to your guests via email.

Pricing

Lodgify’s pricing starts at £146.65 ($199) per month and varies depending on the total number of rentals and features: 

  • Starter: £8.84 ($12) 
  • Professional: £23.58 ($32)
  • Ultimate: £35.37 ($48) 

Lodgify offers a 20% discount on annual subscriptions and a 25% discount on two-year plans when the users pay upfront. The users receive a free custom domain under annual subscriptions and two-year plans.

Tokeet offers unit-based pricing models, where users pay a monthly or yearly fee based on the number of their rentals. If they choose the yearly payment plan, they will receive a 20% discount.

You can see the details of the price per rental here.

Lodgify vs Tokeet: Which Property Management System to Choose?

Lodgify would be the right choice if you run a small rental business and wish to have a user-friendly website. If your properties are listed only on Airbnb, Lodgify would be a good option because they have been chosen as a Preferred Software Partner by Airbnb. This means that Lodgify provides the requisite functionality and software connections that meet Airbnb’s technical benchmarks. However, because of the limited integration with the channels, you may not have the chance to widen your reach the way you might wish to.

Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, you should always bear in mind that most of the time you need to compensate for the low price you pay. Unresponsive support and weak technical help are pressing issues to seriously think about. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata. 

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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