Smoobu vs Tokeet
This article examines Smoobu vs Tokeet by concentrating on the main features that a hospitality management software should offer. The data has been collected from Smoobu’s and Tokeet’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
User Review
In Capterra, Smoobu has a rating of 4.5, with the highest score for Customer Service, Value for Money, and Ease of Use.
Trustpilot introduces Smoobu as a Great tool with a 4.2 TrustScore.
In Capterra, Tokeet has a rating of 3.8, with the highest score for Customer Service and Value for Money.
Trustpilot introduces Tokeet as an Excellent tool with a 4.7 TrustScore.
Smoobu offers a “native online check-in tool,” through which you can collect guest information for compliance with local laws or for your own safety.
You can customise all the standard fields, including name, gender, nationality, document number, etc. Additionally, you have the option to add custom fields, require e-signature, and allow guests to attach files.
Smoobu’s integration with ChargeAutomation enables you to automate payment collection for reservations, security deposits, refunds, and fees.
Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from check-in to check-out.
You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received.
Tokeet uses Signature, a document management tool, to facilitate getting guests’ signatures. With Signature, you can send the contract to the guests and get notified when the document is signed.
Smoobu’s channel manager synchronises all the bookings, calendar blocks, cancellations, and rates.
Smoobu has integration with more than 100 channels; it has an API integration with 15 channels.
Price synchronisation is available for Airbnb, Booking, Expedia, Agoda and Vacation-apartments. You can add a mark-up in percentage to the base rate. It applies to the minimum stay and the price according to the days of the week.
Prices can be exported/imported from one channel into another.
If your property can be booked as a whole or in separate units, Smoobu blocks unit bookings when the whole property is reserved and blocks the entire property when a unit is booked.
Tokeet has two types of connection for channels: API (Airbnb, Booking.com. Vrbo, Expedia, etc.) and iCal. It also offers 2-way API connection for Airbnb that syncs booking, pricing, and availability settings.
N.B. Changes in availability are instantly sent to your connected channels. However, rates always need to be pushed by using the push rate option.
Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet calendar.
Smoobu offers integration with cleaning software such as Doinn, Properly, TurnoverBnB, and Operto Teams.
Tokeet has integration with some cleaning service providers, such as Turno, Cleanster.com, and Lula Cleaning.
Smoobu’s “native online check-in tool” helps you to collect information that you need for the local laws or the information you need for your safety as a host.
Smoobu integrates with online check-in services like Check-in Scan and smart lock solutions such as igloohome.
Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out.
- Smoobu provides you with a direct booking website, which is commission-free. You can add photos, location, description, logo, Google Maps, and policies, and collect payment through Stripe/PayPal.
- You can use it with your domain. Smoobu’s booking engine iFrame can be integrated with your current website.
- You can translate the website into over 25 languages.
- The website covers 50 currencies.
- “You can add custom Javascript.”
- For the website, you can specify rates per person, per night, per booking, and define minimum stays. The availability calendar can be embedded on the website, and the guests can see it.
- The website is responsive on all devices.
- For the website, you can set “min days between booking and arrival, arrival and departure days, long stay discount, and discount code.”
- Smoobu integrates with Google Analytics.
- You can make restrictions regarding check-in and check-out days for your website.
- You can embed Instagram, Facebook, Twitter, WhatsApp, Youtube, and LinkedIn on your website.
The web pages are NOT generated for different locations.
Tokeet’s website builder creates a mobile-responsive website for you.
You can customise the font and colours, tagline, and description of your website.
You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application.
Tokeet allows you to add:
- Google Analytics
- Mix panel
- Facebook tracking code
- Your social media channels to be displayed on your website
- Custom CSS, HTML, and JavaScript code on your site
Also, Tokeet enables you to list your rentals directly on Google via its integration with Google Vacation Rentals.
You can define long-stay discounts with “dynamic minimum length” for your website. For example, after 20 nights, your guests get a discount.
In Tokeet, you can link different rooms of a rental together and rent them as a whole.
Since the start of the COVID-19, Tokeet has suggested to its customers to consider substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.
- Smoobu automates your communication with guests by creating message templates like “thank you messages” and setting trigger events. The templates are customisable according to the guest name, check-in, and check-out times.
- Smoobu’s “Dynamic Guest Guide,” generated uniquely for each booking, provides your guests with all the necessary information in 40 languages until they check out.
- Smoobu has full integration with Booking.com & Airbnb messaging APIs.
You can share your Guest Portal with guests through Tokeet by either including a link in Enquiry Actions or sending it within a message template.
In case you have sold add-ons to your guests, you can make a single invoice with multiple items for them.
Smoobu’s CRM tool collects all guest contacts from all the connected portals on one page.
You can edit the data and export the list and send SMS and emails through third parties.
You can download the mobile app to be in touch with your guests.
Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.
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Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. So, it allows you to create a hold event that will prevent any bookings from occurring for these dates. These hold events will be reflected on all of your calendars.
With Smoobu’s mobile app you can:
- Handle bookings from platforms like Airbnb, Booking.com, Agoda, and others in one convenient system.
- Streamline guest communication by managing messages from all channels in one place.
- Set up automated, personalized messages to elevate the guest experience effortlessly.
- View detailed property information, manage availability, and respond to requests anytime, anywhere.
- Add your team to the Smoobu App for seamless coordination and shared access.
The app caters to users in various languages, including for a global experience.
Tokeet’s mobile app is a native app, developed for tracking operations. Cleaning instructions can be found in the mobile app.
Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.
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Tokeet has specific features which help you manage your properties in different parts of the world.
With Tokeet you can:
- Change the currency for an entire Tokeet account.
- Change the currency for a specific rental.
Use templates in different languages to communicate with your guests in their language.
Smoobu’s “central operations cockpit” shows you the key performance indicators such as occupancy and distribution rates, current bookings, and a list of upcoming guests.
Smoobu offers a “Permissions” feature that lets hosts create individual accounts for team members. With read-only accounts, team members can view specific information without the ability to make changes. You can customise access levels based on your team’s needs.
Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.
With Tokeet’s Message templates, you can create multiple templates for communications you routinely have with your current and prospective guests.
For more advanced options, you need to pay for Automata. With Automata, you can also use automated SMS, while with Tokeet you cannot send SMSes. You can create Triggers under the Workflow tab either by editing a sample trigger or by making a trigger from scratch.
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Tokeet offers an Owner Center that comes with extra charges.
This feature allows owners to receive customised reports, access to property details and performance, and isolated revenue streams. Property Managers can tailor owner access, generate statements, and use time-saving tools to streamline management.
With Owner Center you can:
- Custom Branding: Brand owner statements and invoices with your logo and notify owners when new invoices are available.
- Owner Permissions: Control owner access to rates, bookings, reports, and actions like creating hold events.
- Revenue Recognition: Define revenue calculation criteria to determine payouts.
- Owner Statements: Provide automated, detailed monthly income statements with customisable periods and criteria.
Smoobu creates custom invoice templates. Cross-selling items from the bookings will be shown in the invoice. You can insert PayPal links automatically to the invoice.
Smoobu integrates with Stripe, PayPal, Sumup, and Swikly. The payment integration is just for Smoobu booking engine.
You can choose how you want to receive payment on your website (Bank transfer, Stripe, Patpay, Payment on Arrival, and iDEAL for Dutch users).
Tokeet enables you to send invoices and accept credit card payments online from the invoice through Paypal and Stripe. You can also add other payment gateways to your Tokeet account.
It allows you to take payments via Google Pay.
With Tokeet, you can include partial payment in the invoice you create.
Smoobu’s “Statistics” enables you to break down the reports by “revenue, bookings, cancellations, occupancy rate, dates, properties, and nights.”
You can download the list of reservations in Excel, PDF or CSV formats.
On the “Cockpit Page,” you can check the occupancy rate and channel.
Tokeet’s Margin Application provides detailed breakdowns of:
- Bookings
- Revenue
- Expenses
- Profit/Loss
All can be filtered by year, rental, and channel.
Its Power Reporting App also provides a comprehensive set of tools to analyse various aspects of your rental business. This includes revenue, occupancy, booking, and channel performance reports.
Both applications come with some charges.
Smoobu’s dynamic pricing integration partners are Beyond and PriceLabs.
Tokeet has integration with PriceLabs, Beyond, Wheelhouse, and Rategenie as revenue management solutions for short-term rental properties.
The link of help articles and instructions are uploaded on the platform, and you can check them while you set your system up.
You can schedule a call to ask your questions.
Upon logging into the system, you can be in touch with a representative through email.
Setup: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees.
Support: You can contact the Tokeet support team any time at support@tokeet.com, or use the chat widget in the Tokeet platform. Tokeet training is held daily.
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The messages from various booking platforms will be allocated to the bookings, and you can chat and see the conversation history online or via the mobile app.
Tokeet’s Enquiry Inbox is the place to receive enquiries, bookings and cancellations. You can receive enquiries from Airbnb, Booking.com, Expedia, your own website, or anywhere else you have used your Tokeet email address.
You can filter the enquiries by rentals, source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful when migrating to Tokeet.
Tokeet allows you to Link enquiries in your inbox. Linking enquiries consolidates messages, invoices, and notes from multiple inquiries, displaying everything together for easier access.
Pricing
Smoobu offers three packages. The Professional Flex, Professional Prepaid, and Team packages have three plans: monthly, yearly (10% discount), and two years (20% discount).
Tokeet offers unit-based pricing models, where users pay a monthly or yearly fee based on the number of their rentals.
Monthly plans start at £12, while annual subscriptions include a 20% discount, reducing the cost to £9.50 per month.
Smoobu vs Tokeet: Which Property Management System to Choose?
Smoobu is the right choice if you want an affordable, easy-to-use system with a PMS, channel manager, and website builder. With Smoobu’s guest app, you can provide your guests with a happy and pleasant experience. Furthermore, by accessing a contact list, you can directly connect with your guests or use the list for your email marketing. Since Smoobu does not offer cleaning, maintenance, and operations management, you should be mindful of other expenses you might have to pay for buying other software or hiring staff members. As your business grows, or if you decide to manage properties for other owners, Smoobu may not be able meet your expectations because of the lack of functionalities in reporting, accounting, expense allocation, and profit splitting.
Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, you should always bear in mind that most of the time you need to compensate for the low price you pay. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata.
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