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Tokeet vs Hostfully

This article examines Tokeet vs Hostfully by concentrating on the main features that a hospitality management software should offer. The data has been collected from Tokeet’s and Hostfully’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

Tokeet vs Hostfully

Guest Review

In Capterra, Tokeet has a rating of 3.7, with the highest score for Customer Service and Value for Money. 

Trustpilot introduces Tokeet as an Excellent tool with a 4.5 TrustScore.

In Capterra, Hostfully has a rating of 4.3, with the highest score for Customer Service. 

Trustpilot introduces Hostfully as an Excellent tool with a 4.3 TrustScore.

Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from check-in to check-out. You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received. Check Automata here.

Tokeet uses Signature, a document management tool, to facilitate getting guests’ signatures. With Signature, you can send the contract to the guests and get notified when the document is signed.

Hostfully can completely automate your booking process, no matter if the booking is coming from OTAs or direct through your website.

Through the Hostfully dashboard, you can see all received bookings and from there, you can manually or automatically assign the reservation to an agent that will be responsible for it.

Once assigned, the booking moves over Hostfully’s Pipeline management, which gives you a general overview of all bookings. This includes the booking’s origin, the guest’s current stage within the process, and their payment status. Through the Pipeline, you can also take actions on these bookings, such as send a quote, place a hold, mark as booked, show alternative options, change payment status, send messages, close the lead, and more.

Guest Information

A pre-arrival form can be automatically sent to collect information about all your guests, including their names, real email, phone numbers, information about their trip, and government IDs. You can also customise this form to request any additional information you might need. 

Agreement

Rental agreements can be automated and digitally signed with Hostfully proprietary digital signature features, no matter if the booking is coming from an OTA or directly.

Upsells and Payments

Hostfully direct booking system also allows you to automatically offer upsell services such as early check-ins, or late check-outs, mid-stay cleanings, and any other services you’d like to offer.

Payment can also be automated through Stripe, Paypal or VacationRentPayment, and Hostfully allows you to set a rate multiplier on a channel-basis, so you can offset OTA commissions and make sure you’re getting paid what you want. 

If the guest pays in an alternative form, i.e. wire transfer, venmo, cheque or cash), the host can manually mark the reservation as paid and keep total control of payments. 

It is also quite clear whether the guests have paid or not in the software. The Pipeline will colour code each reservation based on payment status. If you need to collect additional payment from the guest, the PMS will trigger an automated message to the guest with a secure payment form, allowing the guest to complete the remainder payment. You can also manually click to trigger “Payment Balance Request” reminders to the guest.

Security Deposit

Security deposits can be fully automated, and refunds can also be provided directly from the Hostfully platform. 

Hostfully has tools in place within the Pipeline to show whether the guest has completed the pre-arrival form, as well as provided an electronic signature on the hosts rental agreement.

Tokeet has two types of connection for channels: API (Airbnb, Booking.com and Expedia) and iCal. 

N.B. Changes in availability are instantly sent to your connected channels. However, rates always need to be pushed by using the push rate option.

Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet calendar.

Hostfully has built its channel manager allowing hosts to connect with many OTAs directly without the use of third-party channel managers. Among Hostfully’s direct API integrations are Airbnb, Vrbo (Preferred Partner), Booking.com (Premier Partner), TripAdvisor, HomeToGo, Tripvillas, Yonder, GoLightly, and more.

Hostfully also integrates with channel managers such as Rentals United and  NextPax.

By using Hostfully, you can:

  • Import all your listings from Airbnb and avoid manual work.
  • List your properties on the Hostfully channel to increase direct bookings. 
  • Use the rate multiplier feature to offset commissions.
  • Sync pictures, description, amenities, prices, and real-time availability.
  • Automatically create listings on OTAs.

Tokeet suggests using other cleaning services’ apps in conjunction with Tokeet.

By using Hostfully, you can choose between their own cleaning/task portal or use the cleaning/management integrated partners:

  • Breezeway
  • Properly 
  • VRscheduler
  • EZcare
  • TurnoverBNB

Hostfully cleaning/task portal can help you:

  • Automate the creation of tasks, such as greeting or check-out cleanings for every booking.
  • Automate emails or text messages to all your cleaners and maintenance staff.
  • Provide access to a service provider portal with a calendar, tasks, and notes per property.
  • Get to know when a task is completed directly on the Hostfully main calendar.

Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out.

Hostfully is fully integrated with home automation software, such as PointCentral, RemoteLock, Lynx, and Operto.

By using these integrations, door codes can be automatically generated for all bookings and automatically sent to guests upon different parameters set in the trigger’s section.

If you’d like to share the door codes in a more elegant way, the Hostfully Digital Guidebooks are fully integrated with Hostfully PMS, allowing you to generate a secured link guidebook for each of your reservations, including guest’s first and last name, check-in and check-out dates, and of course, the door code they will need to use to get into the property.

Tokeet’s website builder creates a mobile-responsive website for you. 

You can customise the font and colours, tagline, and description of your website.

You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application.

Tokeet allows you to add:  

  1. Google Analytics
  2. Mix panel
  3. Facebook tracking code
  4. Your social media channels to be displayed on your website 
  5. Custom CSS, HTML, and JavaScript code on your site
  1. Hostfully offers free direct booking websites to all PMS clients. 
  2. Hostfully direct booking website provides a search bar, so guests can find their perfect property. 
  3. Property pages are completely synced with the Hostfully platform and will auto-populate your property information with pictures, descriptions, amenities, pricing, availability, and reviews.
  1. You can add customisable header, footer, and Meta using HTML and CSS.
  2. Hostfully enables you to white-label the website with your logo, domain, and headlines.
  3. You can track your performance on Google Analytics.
  4. Their website offers an upselling feature.
  5. Hostfully provides search widgets, booking widgets, and calendar widgets which can be integrated with any platform, including WordPress, Wix, Squarespace, and others.
  6. Hostfully also provides a discount code feature, which allows you to create codes to offer discounts, track marketing campaigns, or even create special promotions.

In Tokeet, you can link different rooms of a rental together and rent them as a whole.

Since the start of the COVID-19, Tokeet has suggested to its customers to consider substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.

Hostfully is designed for short-term rentals and can accommodate long stays including two payments from the guest, as well as discounts for longer stays. Hostfully does not support automatic recurring monthly payments or lease management.

You can share your Guest Portal with guests through Tokeet by either including a link in Enquiry Actions or sending it within a message template.

In case you have sold add-ons to your guests, you can make a single invoice with multiple items for them.

Hostfully is widely known for its digital guidebooks, providing one of the leading guidebooks in the industry. 

Completely integrated with the Hostfully PMS, Hostfully guidebooks allow you to pull name, check-in and check-out dates and door codes automatically, providing a seamless experience to the guest.

In Hostfully Guidebooks, you can add pictures of the property, welcome messages, check-in essentials, access information, directions, parking information, house manuals, amenities, and local attractions/ recommendations.

Setting up a guidebook is a 30-minute process, and the hosts can build the guidebooks up incrementally over time. 

Besides the Guidebooks, Hostfully PMS has a lot of ready-to-use email templates, SMS templates, and trigger rules. The link to the property guidebook can also be automatically included in the templates. To see example guidebooks, click here.

You craft automated guest messages triggered by preset dates/times/events, such as check-in, during stay, and check-out.

All Hostfully communications are GDPR-compliant.

Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.

Hostfully’s Property Management Platform also has a built-in CRM, separated in two different sections:

  1.  Pipeline: The Pipeline was designed to allow you to manage all your leads, enquiries, current bookings and past bookings. Through the Pipeline, you can visually see payment status, source, check-in and check-out dates, guest name, price, and number of people in each reservation. Besides that, the Pipeline can tell you where the guest is in the booking process. Stages are: Quote, Hold, Booked, and Staying. From the Pipeline, you can also open a reservation and easily manage it. Lastly, the Pipeline allows you to filter reservations by Status, Channels, Properties, Agents, and also sort them by the most recent or arrival date. A search option is also provided, making it easy to find any specific details on any reservations.
  2. Customers: The customer section was designed to allow the property manager to find all past, current, and future guests, and all reservations related to them.

In addition, Hostfully has an integration with MailChimp to export all guest details for re-marketing purposes.

Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. So, it allows you to create a hold event that will prevent any bookings from occurring for these dates. These hold events will be reflected on all of your calendars.

Most of the clients on Hostfully are using one of the integrated partners to manage cleaning/maintenance. Hostfully PMS also provides you with a maintenance portal. 

Each service provider will receive access to their own service portal, where they can see all jobs assigned to them and either decline or accept those jobs within their portal, which is then communicated to the platform. They can also access a maintenance calendar and notes.

Through the templates and triggers section, property managers can send automated emails and text messages to all service providers.

Tokeet’s mobile app is a native mobile app, developed for tracking operations. Cleaning instructions can be found in the mobile app. Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.

Hostfully has provided a mobile app for hosts.

With this mobile app, you can:

  • View all your reservations at a glance on a single screen.
  • Access detailed information on pricing, occupancy specifics, payment confirmations, and more by simply clicking on any reservation.
  • Gain a comprehensive overview of upcoming check-ins and check-outs, and efficiently handle incoming leads.
  • Track requested properties, stay durations, and revenue earned.
  • Read and respond to guest messages using either the system’s predefined templates or your personalised quotes.
  • Stay updated with timely notifications, whether it’s task updates or messages from your guests.

Tokeet has specific features which help you manage your properties in different parts of the world.

With Tokeet you can:

  • Change the currency for an entire Tokeet account.
  • Change the currency for a specific rental.
  • Use templates in different languages to communicate with your guests in their language.

Using Hostfully, you can manage properties in different countries and currencies. 

You can also group properties by tags, making it easy for you to filter or retrieve these properties using the Hostfully open API.

Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.

With Tokeet’s Message templates, you can create multiple templates for communications you routinely have with your current and prospective guests.

For more advanced options, you need to pay for Automata. With Automata, you can also use automated SMS, while with Tokeet you cannot send SMSes. You can create Triggers under the Workflow tab either by editing a sample trigger or by making a trigger from scratch.

Hostfully defines user “roles” to provide access control to particular parts of the system for the people managing a specific area of your business. 

Hostfully also empowers you to send all your check-in information through their template and triggers section, based on the status of a reservation, or payment status.

Once a booking is created, Hostfully can automate the creation of cleanings, maintenance, or any other order you’d like to set up.

You also can create a profile for each of the service providers and give them access to the Hostfully service providers portal. That way, they will have access to all pending and completed orders and real-time calendar view of all properties they’re assigned to.

Hostfully integrates with Zapier, an online automation tool that connects Hostfully to 400+ software such as Gmail, Trello, Slack, Mailchimp, Salesforce, Hubspot, Google Sheet, and many more.

Tokeet treats owners as other Tokeet users. You can control the owners’ access to:

  • Payouts: shows the owner how much to earn from each booking.
  • Reports: shows the owner detailed reports about the bookings.
  • Statements: provides monthly income statements.
  • Invoices: creates invoices for the owners.
  • Payment Gateway: allows the owners to connect their payment gateway to their Tokeet account.

Hostfully provides vacation rental management companies (VRMCs) with a way to manage calendars collaboratively with the property owners they represent. It allows each property owner to access the “Owner Portal.” This is a part of Hostfully’s site where owners can co-manage the availability of their rental and get informed about the status of their calendars. VRMCs can also publish financial statements to owners, to keep owners informed about the monthly revenue, expenses, commissions, taxes, and more.

Some key features include the ability to:

  • Notify owners of every new booking.
  • Provide multiple email addresses for the above notifications.
  • Allow/disallow the owner to block dates on their calendar.
  • Decide whether the Agency or the Owner will collect and remit tax(es). This will affect the Due Agency and Due Owner amounts in the financial report accordingly.

Tokeet enables you to send invoices and accept credit card payments online from the invoice through Paypal and Stripe. You can also add other payment gateways to your Tokeet account.

With Tokeet, you can include partial payment in the invoice you create.

Hostfully can completely streamline your payment process with different payment processors:

  • Stripe
  • PayPal
  • VRP (VacationRentPayment)

These payment processors can be used for direct bookings and channels that allow you to be the merchant of record.

As part of the check-out process, Hostfully can offer:

  • Split payments
  • Upsells
  • Digital rental agreement signing
  • Payment collection
  • Payments processing with custom security deposits

You can also take payments outside the system (back transfer, Venmo, Cash, Zelle, etc, and easily add a new payment record in the order).

Tokeet reporting provides detailed breakdowns of:

  • Enquiries
  • Bookings
  • Revenue
  • Expenses
  • Profit/Loss
  • Total Utilisation

All can be filtered by year, rental, and channel.

Hostfully reports can be created based on dates, properties, and owners. 

You can create reports for:

  • Bookings
  • Payments
  • Check-ins and check-outs

Hostfully has also launched the Extended Data Report, which allows you to export all the data you have related to all bookings, properties, channels, etc., to an Excel Spreadsheet. This way, you can have all your data in one single report.

All reports can be exported to PDF and Excel.

Tokeet has integration with PriceLabs as a revenue management solution for short-term rental properties. This way, you can define daily rates for your rentals in Tokeet based on PriceLabs data.

Hostfully has integration with the top three dynamic pricing companies in the vacation rental industry: 

All dynamic prices can be synced with your direct booking website, as well as any other channels you’re integrated to.

You can also set pricing periods and apply them to specific seasons, holidays, conferences, or special events.

Setup: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees. 

Support: You can contact the Tokeet support team any time at [email protected], or use the chat widget in the Tokeet platform. Tokeet training is held daily.

If you already have properties created on Airbnb, Hostfully is able to import all your listings to the system, avoiding any manual work.

Every Hostfully client has access to an onboarding manager that will be able to schedule 1:1 meetings.

During your onboarding process, your designated onboarding manager will assist you with:

  • Importing your properties from other channels to which Hostfully is connected
  • Configuring pricing
  • Setting up your payment processor
  • Adding your calendar Reservations
  • Automating messaging
  • Setting up the booking channels

Additionally, Hostfully provides unlimited customer support  24/7. 

Additional training and onboarding sessions are also available upon request and might be charged separately.

N/A

Hostfully has a direct integration with Quickbooks. 

Besides that, Hostfully also integrates with Zapier and allows you to connect with many other accounting software.

Tokeet’s Enquiry Inbox is the place to receive enquiries, bookings and cancellations. You can filter the enquiries by rentals, source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful when migrating to Tokeet.

You can also bill your guests by creating an invoice. You can add fees like cleaning fees to your invoice and send it to your guests via email.

With Hostfully’s Unified Inbox, you can stay in touch with your guests without the need to log in and out of various OTAs. You can chat with them via SMS, WhatsApp, email, or messaging platforms. Additionally, you can create pre-written templates and set triggers to automatically send them to your guests.

You’ll be able to filter your messages by date, guest name, and other parameters.

Hostfully does not do any web scraping, but rather only builds its connection via their approved partner API.

Pricing

Tokeet offers unit-based pricing models, where users pay a monthly or yearly fee based on the number of their rentals. If they choose the yearly payment plan, they will receive a 20% discount.

You can see the details of the price per rental here.

Hostfully has three different pricing plans: Starter, Pro, and Premium. On monthly subscriptions, Hostfully charges a one-time implementation fee of 315 GBP, which is automatically waived on annual subscriptions. There is also a 10% discount for annual payments.

Team Access Roles, and Digital Signature features are not included in the Starter plan. The Starter plan supports up to four properties and costs 86 GBP on a monthly basis. The Pro plan supports up to 19 properties and costs 157 GBP on a monthly basis. The Premium plan starts from 205 GBP for 20 properties, and you pay additionally for additional properties. The 21st property costs 10 GBP and the price goes down as you increase the number of properties. Additional properties can cost as low as 5 GBP if you have more than 100, or even 2.5 GBP if you have more than 1000.

Tokeet vs Hostfully: Which Property Management System to Choose?

Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, you should always bear in mind that most of the time you need to compensate for the low price you pay. Unresponsive support and weak technical help are pressing issues to seriously think about. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata. 

Hostfully is currently recognised as one of the best PMSes in the industry. Their PMS product won the VRMB All-Around Vacation Rental Software, and their digital guidebook was also recognised by Software Advice (sister company to Gartner’s magic quadrant). Hostfully is known for its clear interface, pipeline management, reliable direct integration with OTAs, many integrations with best-in-class vacation rental systems, and also its affordability when compared to top PMSes.

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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