Tokeet
While searching for the right PMS and/or channel manager for your vacation rentals or serviced apartments, chances are your option will be narrowed down to Tokeet, the famous property management system and channel manager Tokeet is an established brand in the industry and benefits from a large clientele.
Tokeet defines its mission as an effort to develop software solutions that make short-term rental management easy and fun. Tokeet is a web application that helps in the management of vacation rental properties.
The founder of Tokeet started establishing online solutions after realising that there is no simple solution to help him manage his vacation rentals.
Tokeet has created in-application contextual help to present all the key features of its system. There are also video tutorials available to learn more about the features, both for sake of marketing and as a training database. And if these come to no avail, and you have not received your answer, you can contact the Tokeet support team within the application. Tokeet sees its support system as its strongest point and sales pitch. According to Tokeet, “Customer Support Is Our Killer Feature.”
Tokeet’s low price is amongst its top advantages. Tokeet initially provides you with some basic functionalities found in most PMSes. However, to get your hands on more advanced features, you should pay for its supplementary schemes like Automata.
Dedicated Support
Comparing PMS and channel manager solutions, you may hardly recognise some major and subtle aspects which are normally quite impactful to the efficient performance of your vacation rental, serviced apartment, aparthotel, or hotel business.
Property Management Systems are multi-faceted platforms which help you manage the operation of several aspects of your hospitality business. The diversity and variety make them look complicated and the right choice challenging. If you are moving from a PMS to a new one, the process of transition might become exhausting. Training is also a necessity, and a process which requires constant communication until you can run the software smoothly and confidently.
Automated Booking Processing
Automata in Tokeet has been developed to provide a certain amount of automation. It automates activities from Check-in to Check-out. You get a workflow of tasks organised by Automata to provide a list of all the services needed for a reservation received. Check Automata here.
Tokeet uses Signature, a document management tool, to facilitate getting signatures from the guests. With Signature, you can get the contract sent to the guests signed and get notified when the document is signed.
Channel Manager
Tokeet has two types of connection for channels: API (Airbnb, Booking.com and Expedia) and iCal.
N.B changes in availability are instantly sent into your connected channels. However, rates always need to be pushed by using the push rate option.
Also, note that Tokeet will not import manual blocks from your API channels. In order to account for them, you will need to create Hold Events on your Tokeet’s calendar.
Cleaning
Tokeet suggests the other cleaning services’ apps to use parallel with using Tokeet.
Self Check-ins
Tokeet’s Automata allows you to create triggers. You can automate your guest communications with Automata triggers. By setting specific trigger conditions, you can automate the process of booking, payment, check-in, and check-out
Direct Booking Website
Tokeet website builder makes a mobile responsive website.
You can define if you want to receive online bookings on your website. You can customise the font and colours of your website, tagline, and description of your website.
You can add additional pages to your website by simply creating a new page. You can link additional pages of your website to other destinations, like connecting the staff login page to your application.
Tokeet allows you to add:
- Google Analytics;
- Mix panel;
- Facebook tracking code;
- your social media network to be displayed on your website;
- custom CSS, HTML, and JavaScript code on your site.
Extended Stays
In Tokeet, you can link different rooms of a rental together and rent them as a whole.
Since the start of the COVID-19, Tokeet has suggested to its customers to consider a substantial length of stay (LOS) discounts in weekly and monthly formats. LOS discounts are applied on top of Rategenoie rates recommendations.
Guest Experience
Tokeet lets you send your Guest Portal to guests via sending a link from Inquiry Actions or sending a link within a message template.
In case you have sold add-ons to your guests, you can also make a single invoice with multiple items for your guests.
Guest CRM
Tokeet saves the contact details of all the enquiries in the CRM within your Tokeet account. You can also add to this database or update it.
Maintenance
Tokeet knows that you might need every now and then to block specific date ranges on your booking calendar for maintenance. Tokeet allows you to create a hold event that will prevent any bookings occurring for these dates. These hold events will be reflected on all of your calendars.
Mobile App
Tokeet mobile app is a native mobile app, developed for tracking operations. Cleaning instructions can be found in the mobile app. Tokeet mobile app enables you to create a booking manually on the go. You can also check the messages, rates, and calendar in your mobile app.
Multiple Location PMS
Tokeet has specific features which help you manage your properties in different parts of the world.
With Tokeet you are able to:
- change currency for an entire Tokeet Account;
- change currency for a specific Rental;
- use templates in different languages to communicate with your guests in their language.
Operations Management
Tokeet’s triggers can be used to notify you and your guests via email or SMS when a new booking is received. Before creating a trigger, you need to build a message template.
With Tokeet through Message templates, you can create multiple message templates for communications you routinely have with your guests and prospective guests.
For more Advanced options, you need to pay for “Automata”. With Automata, you can also use automated SMS while with Tokeet you cannot send SMSes. You can create Trigger through the Workflow tab either by editing a sample trigger or by making a trigger from scratch.
With Tokeet through Message templates, you can create multiple message templates for communications you routinely have with your guests and prospective guests.
For more Advanced options, you need to pay for “Automata”. With Automata, you can also use automated SMS while with Tokeet you cannot send SMSes. You can create Trigger through the Workflow tab either by editing a sample trigger or by making a trigger from scratch.
Owner Portal
Tokeet treats owners as another Tokeet user. You can control the owners’ access to:
- Payouts information
(shows to the owner how much to earn from each booking) - Reports
(shows to the owner detailed reports about the bookings) - Statements
(provides monthly income statements) - Invoices
(creates invoices for the owners) - Payment Gateway
(allows the owners to connect their payment gateway with Tokeet account)
Payments
Tokeet enables you to send invoices and accept credit card payment. You can create and send invoices, and accept credit card payment online from the invoice through Paypal and Stripe. You can add payment gateways to your Tokeet account.
With Tokeet, you can include partial payment in the invoice you create.
Real-time Reporting
Tokeet reporting provides detailed breakdowns of:
- Inquiries
- Bookings
- Revenue
- Expenses
- Profit / Loss
- Total Utilisation
Which can all be filtered by year, rental, and channel.
Revenue Management
Tokeet has integration with PriceLabs as a revenue management solution for short term rental properties. In this way, you can define daily rates for your rentals in Tokeet based on PriceLabs data.
Premium Support
Set-Up: Tokeet will assign you a technical consultant who’ll set up your Tokeet account. Depending on the number of your rentals and the complexity of setup, Tokeet can also waive all implementation fees.
Support: You can contact the Tokeet support team any time at [email protected], or use the chat widget in the Tokeet platform. Tokeet training is held daily.
Trust Accounting
N/A
Unified Inbox
Tokeet Inquiry Inbox is the place to receive enquiries, bookings and cancellations. You can filter the enquiries by rentals, by source (which includes all the different channels), status, and arrival month. You can also import your previous enquiries to Tokeet, which is useful for migrating to Tokeet.
You can also bill your guests by creating an invoice. You can also add fees like cleaning fees to your invoice. And you can send the invoice to your guest by email.
You can also import your previous enquiries to Tokeet, which is useful for migrating to Tokeet.
You can also bill your guests by creating an invoice. You can also add fees like cleaning fees to your invoice. And you can send the invoice to your guest by an email.
Tokeet: A Property Management System to Choose?
Tokeet is a Vacation Rental Management Software offering tools for channel management, rental automation, owner management, and more. If you are looking for a cheaper option, then Tokeet is the right one for you. However, it charges its subscribers more for letting them use more advanced features.
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