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Guesty vs Kigo

This article examines Guesty vs Kigo by concentrating on the main features that a hospitality management software should offer. The data has been collected from Guesty’s and Kigo’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.

Guest Review

In Capterra, Guesty has a rating of 4.5, with the highest score for Ease of Use. 

Trustpilot introduces Guesty as an Excellent tool with a 4.4 TrustScore.

In Capterra, Kigo has a rating of 3.7, with the highest score for Features. 

Trustpilot introduces Kigo as an Average tool with a 2.9 TrustScore.

Guesty automates collecting guest information and verifying reservation details, Check-in Forms, rental agreements that explain your terms and conditions, and collecting guests’ e-signatures. 

Guesty’s integration with CheKin allows the automatic collection of necessary documentation from guests, directs relevant information to the authorities, and allows guests to check in online ahead of time.

Kigo enables the automation of responding to enquiries to convert them to bookings as quickly as possible. You can build a template and automated response emails that confirm the availability of the property of interest or show other available properties.

In the Kigo Reservation Module, you can check: 

  • Booking source 
  • Occupancy dashboard
  • Full portfolio 
  • Revenue breakdown 

Kigo has an integrated payment processor which has a Single Settlement reporting capability. It helps in fraud prevention and checking transaction history. Kigo charges 5% per booking for using KigoPay.

Guesty provides integrations with 60 different marketing platforms or channels. Almost every single channel uses a 2-way API connection instead of 1-way or an iCal connection.

Guesty has direct integrations with six online booking platforms, including Airbnb, Booking.com, Agoda, TripAdvisor, HomeAway and Misterb&b.

By using Guesty: 

  • You will access an auto-pricing tool which automatically adjusts prices across all booking platforms according to your specifications. 
  • You can use the official, step-by-step, Guesty-guided connection process for integrating with various OTAs.
  • For Airbnb Integration, if you already have an Airbnb account, the integration takes about 5 minutes, and within 24 hours, all of your data from your Airbnb account or multiple accounts are pulled into Guesty.

Two-way real-time connection with all of Kigo’s partner channels.

Kigo’s channel manager:

  • Keeps rental rates competitive across portals.
  • Fills the calendar gaps by automatically relaxing length-of-stay limits and adjusting pricing to optimise occupancy.
  • Charges 3% per booking for all the payments outside Kigo, for example, for your Airbnb bookings.

Guesty does not offer built-in cleaning features and suggests outsourcing cleaning services.

With Kigo Operation Manager, you can:

  • Schedule cleans and tasks in the centralised management area.
  • Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
  • Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
  • Automate all communications through the system by email and SMS.

Guesty’s auto messaging enables you to send check-in instructions only if the Check-in Form has been completed. You can also use the filters to send your guests reminders to fill out the Check-in Form.

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  1. Guesty offers its website builder to its users free of charge. However, Guesty charges a 3% commission of the income as its subscription fee. 
  2. Guesty’s website reflects all reservations made through your website in your central calendar. 
  3. Guesty allows you to sync your existing website with Guesty’s booking platform through Guesty’s Open API.

The website created by Guesty: 

  1. Enables you to create customisable coupons to offer discounts to your customers. The user can set the minimum number of nights required, valid reservation dates, expiration of the coupon, and the number of times the coupon can be used.
  2. Allows customisation in a sense that features the listing of your choice on the homepage.
  3. Can be integrated with Google Analytics to keep track of your marketing efforts. 
  4. Allows you to set up a Facebook Pixel to capture abandoned bookings directly through Facebook Ads.

Kigo’s Website Starter Package makes an image-driven, mobile-friendly, secure WordPress website for all of your properties.

The website Kigo makes for you: 

  • Allows map search.
  • Manages multiple properties easily by organising units from countries to buildings based on a geographic hierarchy.
  • Groups properties together to increase the occupancy rate like homes by the beach, pet-friendly, cabins, etc.
  • Tracks your website performance through analytics.

Kigo charges for Premium Websites a  set-up fee of £404 ($499) plus a monthly subscription of £50 ($59).

Guesty allows you to:

  • Incorporate mid-term stays into your rental company’s business model.
  • Apply custom rate strategies to your listings, and Guesty will automatically adjust your prices and minimum night rules accordingly.
  • Add your longer-term listings to Airbnb’s Monthly Stay programme along with other leading mid-term booking channels.
  • Filter reports by the length of stay to tag extended stays within the Guesty admin to automate customised communication.

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Guesty’s 24/7 Guest Communication Services: 

  • Respond to your guests’  enquiries based on the urgency of incoming messages.
  • Answer incoming enquiries  during your team’s off-hours. 
  • Can adjust bookings at your multi-calendar based on availability, price and location.
  • Prioritise your reviews, escalating the most urgent ones to your attention.

Through filled detailed questionnaires and brief onboarding phases, Guesty users hand over their guest communications to Guesty’s team of experts. 

  1. Kigo has made a mobile-friendly link to communicate in real-time with guests, chase down reviews, and target repeat referrals and direct bookings for the future. You can test it by typing rebrand.ly/guestxp on your phone. 
  2. Kigo’s bank-safe eSignature helps in sending, signing and securely storing documents.
  3. Kigo provides a ready-to-use template for your automated guest messaging system.

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With Kigo Operation Manager, you can:

  • Schedule cleans and tasks in the centralised management area.
  • Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
  • Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
  • Automate all communications through the system by email and SMS.

Guesty has its native mobile app, which enables its users to manage their business on-the-go by offering:

  • Unified Inbox
  • Multi-Calendar 
  • Task Management Tools

Employees will be notified through the access they have to the Task Management feature of your native mobile app. The employee’s task management software is included in the main app with a limited portion of  information accessible. 

With Kigo, you will not force your guests to download and install an app. Kigo provides a URL or a web-based link that you send to the guests, and they can open it and access the information. This platform allows you to communicate with your guests pre-arrival, during the stay, and after check-out.

You can automate sending the terms and conditions, and they can use the e-signature tool to sign. 

You can also send local attractions, coupon codes, or FAQs to them. 

Guesty’s Multi-Unit feature allows you to group similar listings together. In this way, you can group your multi-units and single units to create a hotel complex and connect with SiteMinder and Booking.com. It also streamlines tasks and increases occupancy.

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Guesty enables task management by: 

  • Creating tasks after specific triggering events such as check-ins, check-outs, planned arrivals or departures and reservation confirmations. Triggers might be related to property availability such as first availability in a row or end of rentals.

    After completion of certain tasks, other actions are activated automatically similar to the domino effect. 
  • Creating manual tasks and notifying the assignee. 
  • Using the Task Management feature of the Guesty mobile app.

With Kigo Operation Manager, you can:

  • Schedule cleans and tasks on the centralised management area.
  • Give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete.
  • Set your expectations by attaching photos and have a place to receive photos in real-time from cleaners.
  • Automate all communications through the system by email and SMS.

Guesty’s Owner Portal brings transparency for the owners and is compatible with 15+ different languages. 

It provides reports that detail each property’s yearly and monthly revenues, compare their performances to one another and highlight notable trends.

Guesty’s Owner Portal allows the owners to reserve a stay at their properties directly from the portal.

Kigo’s Owner Portal: 

  • Creates multiple owner statements in bulk. 
  • Provides automatic calculation of property management commissions and accounting adjustments like credit card fees, channels’ commissions and promotions.
  • Customises the type of information to display.

Owners can: 

  • Check property availability calendars.
  • Book an owner stay or guest-of-owner stay.
  • Download their owner statement.

Guesty’s online payment processor accumulates guests’ charges under their reservation, facilitates payments, and sends receipts to guests. 

The auto-payments feature allows Guesty to charge guests according to your specified policies.

The auto-payments feature allows collecting each payment at the stage of your choice. However, one person on Capterra has mentioned the deficiency of this feature and Guesty’s inability to split payment. 

Guesty’s payment processing feature collects all payment-related information, adding them automatically to the data on your dashboard, which is useful for charging repeat guests.

KigoPay is a payment solution designed by Kigo. 

  • KigoPay processes multi-currency transactions from one centralised location.
  • KigoPay automatically generates event triggers and notifications for reconciliation, fraud, chargeback disputes, etc.
  • Kigo payment processing services are PCI DSS compliant with bank-level encryption.

Guesty Reporting Tools create reports on specific aspects of your business from over 65 parameters, including check-in time, addresses, revenue and many more.

KigoPay is in charge of reporting by integrating KigoPay with Kigo’s new channel management technology.

Guesty’s Yield Management feature sets custom rate strategies to adjust rates and minimum night stay rules and offers rate plans.

Kigo Revenue Management: 

  • Studies your occupancy rates and sets the prices. 
  • Updates the prices across your properties.

The main way to reach Guesty is through live chat, accessible on all pages of their website. They are committed to being available 24/7 and responding to messages in a timely manner. Moreover, you can contact the partnerships and press team by email in five different languages. There is also a 5-week onboarding process which comes at an additional cost and is separate from the month-to-month subscription fee.

  • Kigo has a one-time set-up fee of £810 ($1000).
  • Kigo Platinum Support provides direct access to an expert who speaks your language and offers product walkthroughs and tailored tutorials.  
  • Kigo Platinum Support costs a monthly subscription of £400 ($500).

Guesty is integrated with Quickbooks and Xero for facilitating trust accounting. 

Sage Intacct is another integration you need to have if your vacation rental business is considered an enterprise-size company. 

Guesty does not include a built-in accounting module.

KigoPay completely streamlines all reconciliation and financial data. Integrating KigoPay with Kigo’s new channel management technology simplifies complex calculations for tax and fee reporting from channel partner bookings.

Guesty’s unified inbox lets you receive emails and enquiries through booking channels.  

Archiving and filtering capabilities, and also Saved Views are useful. The most effective Saved Views suggested by Guesty are: 

  1. Potential guests
  2. Guests checking in that day 
  3. Assignee

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Pricing

Guesty’s pricing strategy is different from most of its competitors, and the pricing information is not publicly available. However, it is a commission-based pricing model, so you will be charged for bookings made through the software. If you want to have a more accurate estimation of how much your costs would be, you may schedule a conversation with the Guesty sales team.

Kigo charges around 3% for offline transactions and 5% for online transactions made through KigoPay. A 0.5% payment gateway fee is applied to all payments processed through non-KigoPay integrated payment gateways.

Kigo also offers optional add-ons with separate set-up fees and monthly subscriptions:

  • Kigo Platinum Support: monthly subscription of £400 ($500)
  • Kigo Check-Out: set-up fee of £242 ($299) plus a monthly subscription of £43 ($49)
  • Premium Website: set-up fee of £404 ($499) plus a monthly subscription of £50 ($59)

In addition, a minimum monthly fee of £161($199) is charged if the monthly fees are less.

If you want to have a more accurate estimation of how much your costs would be, you may schedule a call with the Kigo sales team.

Guesty vs Kigo: Which Property Management System to Choose?

Guesty is one of the most popular PMS providers in the vacation rental industry. It is an established brand with many branches all around the world. Guesty has a different pricing strategy compared to most of its competitors. The pricing model is commission-based, which means you will be charged on the bookings made through the software. This naturally increases the amount of commission you have to pay to Guesty while managing and scaling your short-term rental business. There are also other charges such as the initial set-up fee. Guesty lacks built-in trust accounting, cleaning management, and maintenance management. Guesty does not have any specific module to accumulate guest’s data in a guest CRM. However, Guesty is famous for having one of the most user-friendly platforms in the industry. 

Kigo has a good reputation in support services and functionalities. This software also offers direct integration with Airbnb, Booking.com, and HomeAway/Vrbo and pushes not only rates and availability, but also photos and descriptions in real-time. However, the commission-based pricing strategy of Kigo, sometimes, becomes too costly as apart from the subscription fees you pay to this PMS provider, they get a commission for each booking made on any channels the moment you start using Kigo.

We are committed to ensuring that all our comparison articles are factually entirely correct and accurate. If you have spotted anything that you feel is wrong or misleading in this article, we’d appreciate hearing from you.

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