Kigo
Kigo is a well known Property Management System and Channel Manager and is famous for its various functions and capabilities.
Kigo was founded in 2008 by some vacation rental owners who were looking for a better solution. Kigo was merged to RealPage in 2014 to get the advantage of the features provided by both companies. Kigo has offices around the globe, such as Barcelona, Richardson, and Manila.
Does Your PMS Encourage and Facilitate Direct Bookings?
Direct bookings are a sure way to eliminate considerable amounts of commissions vacation rental owners or serviced apartment operators have to pay to OTAs and booking websites. Bear in mind that, even if you have a small short-term let business, sooner or later you will notice the large portions of your hard-earned money paid to third parties such as Airbnb and Booking.com. Nowadays, the increase in direct bookings resulting from getting your brand known to the public attracts more followers. In this context, it is imperative to look for a solution that includes options that ease the process of capturing direct bookings and encourages direct booking without charging commissions per each booking placed.
Automated Booking Processing
Kigo enables the automation of answering inquiries to convert them as quickly as possible to bookings. You can build a template and automated response emails that confirm the availability of the property of interest or show the other available properties.
At Kigo Reservation module, you can check:
- Booking source
- Occupancy dashboard
- Full portfolio
- Revenue breakdown
Kigo has an integrated payment processor which has a Single Settlement reporting capability. It helps in fraud prevention and checking transaction history. Kigo charges 5% per booking for using KigoPay.
At Kigo Reservation module, you can check:
- Booking source
- Occupancy dashboard
- Full portfolio
- Revenue breakdown
Kigo has an integrated payment processor which has single a settlement reporting capability. It helps in fraud prevention and checking transactions history. However, Kigo charges 5% per booking for using KigoPay.
Channel Manager
Two-way real-time automation with all of Kigo partner channels
Kigo’s channel manager:
- keeps rental rates competitive across portals;
- fills the calendar gaps by automatically relaxing length-of-stay limits and adjust pricing to optimise occupancy;
- charges 3% per booking for all the payments without Kigo, for example, for your Airbnb bookings.
- charges 3% per booking for all the payments without Kigo, for example, for your Airbnb bookings.
Cleaning
With Kigo Operation Manager, you can:
- schedule cleans and tasks on the centralised management area
- give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete
- set your expectations by attaching photos and have a place to receive photos in real-time from cleaners
- automate all communications through the system by email and SMS.
Self Check-ins
N/A
Direct Booking Website
Kigo’s Website Starter Package makes an image-driven, mobile-friendly, secure, WordPress website for all of your properties.
The website Kigo makes for you:
- allows map search
- Manages multiple properties easily by organising units from countries to buildings based on a geographic hierarchy
- group properties together to increase the occupancy rate like Homes by the beach, pet-friendly, cabins, etc.
- tracks your website performance through analytics
- Kigo charges for Premium Websites: a setup fee of $499 and a monthly subscription of $59
Extended Stays
N/A
Guest Experience
1.Kigo has made a mobile-friendly link to communicate in real-time with guests, chase down reviews, target repeat referral and direct bookings for the future. You can test it by typing rebrand.ly/guestxp on your phone.
2.Kigo’s bank-safe eSignature helps in sending, signing and securely storing documents.
3.Kigo provides a ready-to-use template for your automated guest messaging system.
Guest CRM
N/A
Maintenance
By Kigo Operation Manager, you can
- schedule cleans and tasks on the centralised management area
- give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete
- set your expectations by attaching photos and have a place to receive photos in real time from cleaners
- automate all communications through the system by email and SMS.
Mobile App
Kigo offers mobile guest applications.
Multiple Location PMS
N/A
Operations Management
With Kigo Operation Manager, you can:
- schedule cleans and tasks on the centralised management area
- give your cleaners and maintenance staff easily accessible clear sets of daily and weekly tasks to complete
- set your expectations by attaching photos and have a place to receive photos in real-time from cleaners
- automate all communications through the system by email and SMS.
Owner Portal
Kigo’s Owner Portal:
- creates multiple owner statements in bulk;
- provides automatic calculation of property management commissions and accounting adjustments like credit card fees, channels’ commissions and promotions;
- customises the type of information to display.
Owners can:
- check property availability calendars.
- book an owner stay, or guest-of-owner stay
- download their owner statement
Payments
KigoPay is a payment solution designed by Kigo.
- KigoPay processes multi-currency transactions from one centralised location.
- KigoPay generates event triggers and notifications for reconciliation, fraud, charge-back disputes, etc., automatically.
- Kigo payment processing services are PCI DSS compliant with bank-level encryption.
Real-time Reporting
KigoPay is in charge of reporting by integrating KigoPay with Kigo’s new channel management technology.
Revenue Management
Kigo Revenue Management
- studies your occupancy rates and sets the prices
- updates the prices across your properties
Premium Support
Kigo has a one-time setup fee £810.
Kigo Platinum Support provides direct access to an expert who speaks your language, product walkthroughs and tailored tutorials.
Kigo Platinum Support costs Monthly subscription of $500
Trust Accounting
KigoPay completely streamlines all reconciliation and financial data. Integrating KigoPay with Kigo’s new channel management technology simplifies complex calculations for tax and fee reporting from channel partner bookings.
Unified Inbox
N/A
Kigo: A Property Management System to Choose?
Kigo is a well-known Vacation Rental Management Software. Kigo has a good reputation in support services and functionalities.
The commission-based pricing strategy of Kigo sometimes becomes too costly as apart from the subscription amounts you pay to this PMS provider, they get a commission for each booking that is made on any channels the moment you start using Kigo.
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