Zeevou vs Uplisting
This article examines Zeevou vs Uplisting by concentrating on the main features that a hospitality management software should offer. The data has been collected from Zeevou’s and Uplisting’s websites and help articles. We also checked their reviews at Capterra to find the aspects that the actual users are emphasising.
In Capterra, Zeevou has a ranking of 5.0, with the highest rating for Customer Service, Features, and Value for Money.
Trustpilot introduces Zeevou as an Exellent tool with a 4.8 TrustScore.
In Capterra, Uplisting has a ranking of 4.9, with the highest rating for Value for Money.
Trustpilot introduces Uplisting as an Excellent tool with a 4.7 TrustScore.
Booking Confirmation Process
When you receive a booking in Zeevou, the system sends out an email to the guest, stating the steps waiting to be taken. You can customise the steps.
- General Information
- Guests can specify if they are booking for themselves or on behalf of someone else.
- Zeevou hides any forwarding email addresses from channels to capture the guests’ real email addresses and GDPR-compliant marketing consent.
- Business and leisure bookers are identified.
- Early check-ins and late check-outs can be upsold.
- Information like booking purposes and other custom questions can be asked.
- Guest Information
This optional step enables you to collect further information on all the guests staying to enrich your contact database.
You can even ask the guest to upload files like a scanned version of their passport/ID or a photo of their card.
- Zeevou’s E-signature feature allows you to get your terms and conditions digitally signed by guests.
- Zeevou shows if the guest has signed your terms and conditions. You can review all the information and verify the guest in the system.
- Once a guest has been marked as verified, a copy of the agreement envelope will be available for download.
- Upsells & Payment
- A pop-up appears, allowing guests to buy specific services and add-ons.
- A 3-D Secure Link is sent to the guests to complete their payment, ignoring card details sent across by channels. 3-D Secure payment links reduce the risk of unauthorised usage of cards.
- Guests can download a draft invoice for their stay at the point of payment.
- Security Deposit
- The system will automatically attempt to block and release the funds off the card according to the specified timeline.
- It is possible to use a different payment gateway for security deposits to be used for payments. Guests can enter two separate cards for the payment and security deposit.
Zeevou’s check-out management feature shows who has left the property on time and who has not checked out yet.
Uplisting automatically collects the payment using Stripe 3D Secure Links. It automatically pre-authorises and releases the security deposit amount that you have set for your Booking.com and HomeAway guests.
Even if it is a channel collect, the guests will receive a link on the OTAs’ chatbox where they give you their payment information, and the amount will be pre-authorised and released based on the timeline you have set for each property.
Uplisting decides whether to hold or collect the security deposit amount based on the length of the guests’ stay.
In the end, the guests will go through the verification process. They are asked to upload a picture of their passports, driving licenses, or identity cards. They can easily use their phone cameras to take a photo if needed.
Guests can also allow you to use their contact information for further marketing, and the consent will be GDPR-compliant.
Zeevou offers 2-way API integrations with more than 200 channels from OTAs to property listing sites.
By using Zeevou,
- you can advertise your properties on Zeevou Direct, a commission-free OTA.
- you can add a fixed amount as a mark-up to compensate for the channel’s commission.
- you do not need to pay any extra fees or commissions for bookings that flow through Zeevou’s channel manager.
Once you create your Uplisting account and connect to Airbnb, you can have all your listings imported to Uplisting, including prices, availability, bookings, and listing content.
You can set different OTAs rates that you are linked to and check the prices published on each in your calendar.
Zeevou allows you to automate your cleaning management.
- Check-out & mid-stay housekeeping tasks are automatically generated according to your specified frequency of cleaning.
- You can keep track of housekeepers’ availability, and they can request leaves through the mobile app.
- Zeevou’s advanced allocation algorithm optimises task allocations to housekeepers based on check-out and check-in times of guests, cleaners’ availability, and the average time needed to clean each unit type, taking into account travel time between properties.
- Housekeepers’ mobile app includes the status, the timing, and any notes you may have left for them. The system captures their time and location at the start and end of every task.
- Housekeepers can be required to take photos for each task they complete so that you can check on the quality of the cleaning.
- Photos are timestamped to help combat unfounded guest complaints.
- Housekeepers can also report maintenance issues through the mobile app.
Uplisting helps you automate your cleaning management.
- Uplisting gives access to your housekeepers with a limited level of access.
- For each booking of yours, a corresponding changeover band is created which shows:
- property name
- property address
- existing guest name
- check-out time and date
- the number of guests (if available)
- Your housekeepers will get updated about any changes in the information above, booking modifications, and cancellations via email.
- The housekeeper can decide whether to accept the changeover or not, and the host will get notified about it upon refreshing the platform or via email.
- Different housekeepers can be assigned to one or more properties of yours, which means they can only check the information about the chosen properties.
- You can leave notes for your cleaners about each booking.
- You can keep track of the time each housekeeper starts and ends his/her task.
- Your housekeepers have a cleaning schedule automatically created based on the bookings.
You can also have cleaning teams defined in the system.
Zeevou offers a fully remote automated booking processing system that allows you to collect guest details, take payments, and sort out security deposits, and verify your guests from your home or office remotely.
Whether you use key safes, door locks with codes, KeyNest, or any other solution, you are assured that guests will not be sent any check-in instructions unless the booker has met all the conditions that you choose to set.
RemoteLock integration with Zeevou allows property managers to use various smart locks. Self-expiring PIN codes can be created to track the guests’ arrivals and departures. It also provides a convenient check-in and check-out experience for the guests.
You can automatically send your check-in instructions to your guests, using automated messages based on the trigger rules you choose in Uplisting.
Regarding guest details and payment, the process is automated for direct bookings, and for channel bookings, the guests’ information will get updated.
Uplisting also generates a security deposit link for all your bookings. Still, as they believe some of the guests may not expect to pay a security deposit, you can easily copy-paste or email the link to the ones you wish to.
- Zeevou offers free direct booking websites which automatically transfer the information of your properties, unit types, and units from the PMS to the website.
- Zeevou’s website reflects all reservations made through your website in your central calendar.
- Zeevou generates a page for every country, city, and property similar to the system’s hierarchy.
- There are no booking-related charges for direct bookings.
- Zeevou’s booking engine pulls live rates and availability and supports multi-currency setups.
- You can collect payments through digital payment gateways and make safe payments with 3-D Secure Links.
- Zeevou’s website is mobile-friendly and compatible with all devices.
- The website is SEO-friendly and customisable, allowing you to create custom pages.
- It has a blog section to help you rank higher on search engines.
- The website has Open Tag Graphs for Facebook and Twitter content sharing;
- Zeevou integrates with the Google Search Console through the automatically generated sitemap, Google Analytics and Google Tag Manager, enabling you to track website performance.
- It integrates with WordPress through a plugin and other sites such as Wix using iFrame.
- You can create vouchers and promotions.
- You can set up add-ons to sell additional services as part of rate plans.
- Zeevou enables you to track and capture abandoned bookings at your direct booking website directly through Google Tag Manager.
- Zeevou allows you to add interactive features with custom scripts, such as live chat services.
- The website is GDPR-compliant.
- By connecting to your Airbnb account, your Airbnb reviews will show up automatically on your direct booking website.
- Uplisting direct booking website contains all of your listings’ information, including pictures, availability, and prices.
- The website is hosted securely, so you do not need to hire developers or buy a domain name.
- Direct bookings automatically block your dates on Airbnb, Booking.com, and other platforms.
- Uplisting gives you the chance to have a domain name without having to pay for that.
- Uplisting direct booking website automatically represents all your properties as they are shown on Airbnb with a click of a button.
- The website is mobile responsive.
- allows hosts to set weekly and monthly rates;
- ensures that monthly invoices for extended stays do not vary from month to month;
- allows for the setting of multiple rate plans running in parallel so that a different rate can be adopted for a nightly stay to that of a monthly stay for the same listing.
Uplisting does not have the option for defining and pushing weekly and/or monthly rates.
- After completing the automated booking process, the guest will then be informed that their booking has been confirmed.
- Airbnb Messaging Autoresponder automatically responds to your guests when you are not available, thus boosting your Airbnb ranking.
- The notifications of Airbnb are shown in Zeevou because Airbnb supports API messaging. You can reply to the notification within Zeevou, and your replies will be displayed in Airbnb to guests.
- The notifications of Booking.com are also shown in Zeevou thanks to Booking.com messaging API.
- You can automate the sharing of a house manual with information on the property or details of local businesses and attractions.
- Closer to arrival, you can automate the sending of check-in instructions, including the ability to attach a check-in guide for each property.
- Customisable trigger rules and variable-based templates help you improve guest experience.
- The VIP Guest Flagging feature of Zeevou enables you to keep track of your VIP guests, offering personalised services to them, and enhancing their loyalty. You can flag your existing and new guest profiles with Gold, Silver, or Bronze badges.
- Automated Guest Messages are designed to keep your guest informed from booking to check-out. You can make a unique tone of voice for the message templates. You can enable automated messages as below:
- New Booking
Sent when a booking is confirmed (sent within 10 minutes of booking).
- One week before check-in (based on check-in time)
This message is sent out if the guest books less than 7 days before check-in, but not if they book on the day of check-in.
- Reminder of upcoming stay
Sent 72 hours (3 days) before check-in (based on check-in time).
- Check-in instructions
Sent 24 hours (1 day) before check-in (based on check-in time).
- Day of check-in
Sent 1 hour before check-in (based on check-in time).
- First morning of stay
Sent at 10 am on the day after check-in (first morning of guest stay).
- Before check out
Sent 16 hours before check-out (based on check-out time).
- Unified Inbox, centralises guest communications.
- Automated Review enables you to leave reviews for guests and increases the number of guests who will leave a review for you.
- Enquiry auto-responder can respond instantly. You can also delay the response to up to 60 minutes to respond manually.
- Saved replies can speed up guest messaging.
- Uplisting manages your booking process as explained below:
- The guest reserves your property on Booking.com, Vrbo or on your website, and the booking is synced to Uplisting.
- [5 mins later] The guest receives a ‘New Booking’ message (if enabled).
- [At the same time] The guest’s credit card details are validated on Uplisting. If the credit card is invalid, the booking is marked as invalid on Booking.com.
- [24 hours before check-in] The security deposit is collected using the payment details provided.
- If the booking is less than six days in length, a pre-authorisation is taken on the card (no funds are transferred). If greater than six days, the security deposit amount is charged and will be transferred to your bank account via Stripe.
- The check-in instructions email will be automatically triggered based on your trigger rules.
- On successful check-out, a pre-authorisation is automatically lifted within seven days. If the booking was longer than six nights, you would need to issue a refund via Stripe manually.
Zeevou has built-in guest CRM.
- All the bookings related to a guest are displayed under their Guest Profile whether the booking is pulled in from an OTA or your direct booking website.
- Payments and all the bookings are recorded in these guest profiles.
- Through the guest CRM, you can send notes, emails, and text messages to your guests, as well as log tasks that relate to them.
- You can keep track of whether or not a guest has already been verified in Zeevou.
- Guest profiles can be created in Zeevou even if they do not have a booking yet.
Uplisting provides you with a certain set of data about your guests. Using Uplisting, you can have records of
- guest lists
- guest name
- phone number and email address
- number of guests
- booking site confirmation code
Zeevou enables you to:
- record maintenance issues;
- keep track of who reported them and how urgent they are;
- add a description and upload attachments;
- track the issues as they progress through various stages of completion;
- avoid expensive call-out fees by checking whether a staff member has verified the issue reported yet or not;
- get housekeepers to report maintenance issues at the point of cleaning by submitting them through Zeevou’s Mobile App.
Zeevou has released a mobile app for use by members of your team which is the mobile version of Zeevou Hub. The Host App doesn’t currently include all the Hub’s features since it takes longer to develop them thoroughly on mobile. This application is under test now.
With Zeevou Host App,
- you can see upcoming arrivals and pending check-outs based on a specific timeline in the booking section.
- In the booking list, each reservation is specified by the lead guest’s name, the channel, and the arrival/departure dates. It also shows the booking statuses with various colours and illustrates if the booking has a cleaning or maintenance problem.
- you can easily create a booking via Zeevou’s Host App when receiving a call from your guests anytime and anywhere (this option is not included in the first release).
- you can take care of cleaning issues promptly.
- you have all your messages unified in One Inbox.
- you can use the booking actions such as extending and splitting the booking or changing the booking status.
- you can apply filters based on dates, property, booking status, payment status, and security deposit status.
The mobile app for housekeepers is a native mobile app available for Android and iOS. Zeevou mobile app enables you to:
- automate the creation and assignment of check-out and mid-stay housekeeping tasks;
- create tasks manually;
- communicate essential points to your housekeepers within Zeevou;
- get a report of any issues that housekeepers have noticed directly through the Zeevou Mobile App;
- Track the time and location at which housekeepers start and finish the cleans.
The Maintenance Mobile App, Investor Mobile App, and Guest Mobile App will be developed next. Further developments will cost you no money after being launched.
Uplisting has a mobile app for IOS and Android. Using the mobile app, you
- get notifications for every new guest message from Airbnb, Booking.com, Vrbo (HomeAway), and direct bookings.
- have all guest messages in one place.
- can use pre-filled response templates to save time. You can easily select a template from your phone when responding to a guest.
- can pull the guest’s booking data into the message with personalised snippets.
You can help the guests in real-time by answering back to them, changing the arrival time, sending them your pre-set templates, or stopping the automated email messaging for that particular guest.
You can also call the guests.
If you do not have time to answer the guest, you can also change the reservation’s status, booking type, and booking site.
Uplisting’s direct booking website is mobile-friendly, meaning that people will not face any problems going through the booking process using their smartphones.
- With Zeevou, you can manage a chain of properties or properties across different countries in one unified hub.
- You can set other currencies by property.
- The system architecture allows for global expansion as the structural hierarchy is based on multiple levels:
- Unit Types
- Similar units are grouped under a unit type, allowing you to quickly shift bookings to maximise occupancy.
- At the property level, you can assign office staff, check-in staff, and housekeepers (a person, a team, or a company) who have limited access to the system. There are dedicated fields for check-in instructions, check-out instructions, and details on finding the property. These can all be pulled into the automated emails that you can set up within Zeevou, avoiding the need to create a separate check-in template for each property.
- Zeevou enables you to operate multiple brands from one place while specifying a marketing distinction.
- You can enter your meta title and meta description for SEO purposes, in addition to specifying Open Graph Tags to optimise how your links are displayed across social media platforms.
The hierarchy of the system is automatically reflected on Zeevou’s direct booking website and booking engine.
Uplisting helps you manage different Airbnb and Booking.com accounts from one central system, meaning that the properties may also be in different locations.
Zeevou automates a large number of your day-to-day administrative tasks centrally.
- Check-ins: The automated booking processing ensures that all the required steps have been completed before self check-in instructions are sent out.
- Housekeeping: Zeevou automatically generates check-out and mid-stay housekeeping tasks and assigns these to staff.
- Maintenance: Zeevou allows you to record and track the progress of your maintenance issues.
Zeevou allows you to provide real-time access to all your staff.
All users added to Zeevou can access the calendar and their tasks through the responsive web app to cut down on internal communications.
Zeevou allows you to create a profile for each company that you are outsourcing, like a cleaning provider, associating a manager profile with it and offers them a limited view of the booking calendar.
Zapier Integration connects your system to more than 3000 apps including Google Calendar, Slack, Quickbooks, Google Sheets, Google Docs, Trello, Mailchimp, Benchmark, etc. for your vacation rental management.
Uplisting Action Screen, which is like a to-do list, will show you the list of your check-ins and check-outs weekly.
- Uplisting Action Screen is very mobile-friendly and is also printable.
- You can use Actions to track guests.
- You can mark guests as checked-in or checked-out for guest management, which is visible on the main Action view. It is helpful in arranging cleaning and other tasks.
Zeevou’s Owner Portal offers real-time access to owners and investors. Hosts can specify the access level of the owners, landlords, and investors.
Staff with access to financial details will see:
- arrival and departure times;
- the number of guests staying;
- the finances relating to the booking;
- the Monthly Profit Report: they can see details of all income and expenses relating to their property (Blaze and Dazzle hosts);
- commissions held by booking agents;
- management fees charged by hosts (Blaze and Dazzle hosts).
Hosts with access to guest data, in addition to the above, will see
- the names and contact details of the guests staying.
Investors can also create bookings and block dates directly within Zeevou.
Uplisting gives access to your invited owners.
Its owner portal gives owners access to action and calendar screens with certain limitations.
For instance, the owners can see the bookings and unavailability; they can also create blocked dates. However, they cannot see guest contact details or messages.
Zeevou streamlines the whole booking process and takes care of everything before a guest is given access. Zeevou:
- sends a 3-D Secure Payment Link to collect payments for bookings and add-ons, reducing the chances of fraud and chargebacks;
- allows you to integrate with payment gateways to set different levels of security requirements based on the transaction amount;
- enables you to log payments taken outside of the system in cash, by bank transfer, or through a card reader;
- allows you to take payments over the phone;
- has the option of turning on weekly or monthly invoicing;
- has the Partial Payment Link feature to generate a payment link to collect payment for part of a booking to split the cost of a booking between guests.
Uplisting collects all the payments using 3D Secure Links, thanks to its integration with Stripe. If you do not wish to use a Stripe account for all your properties, you can decide which ones you want to connect to your account, enabling guests to pay while booking from your website.
Uplisting verifies whether the guest’s credit card is valid or not. If it is not, Uplisting will automatically mark the card as invalid on Booking.com, and the same thing happens for your direct website bookings.
- The reports can be filtered and sorted based on various fields. Specific searches can be saved to be reused in the future.
- Data can be exported and downloaded as CSV or Excel files.
- Zeevou offers Profit Analysis for both hosts and investors in real-time. In this report, information about channel commissions, card payment fees, and profit of selling add-ons can be provided.
- A number of operational reports can also be accessed by users, their staff, and outsourced companies.
Uplisting provides you with some reports which can be filtered by date range and/or listing.
You can use Uplisting reports for
- Client invoicing: you can quickly calculate client invoices by filtering the invoice list to an individual property on a monthly basis.
- Task scheduling and operations: it gives you a list of cleanings, maintenance tasks, and welcomes.
- Accounting reports: these include a price breakdown for all bookings, and you can work out your earnings and tax deductibles (cleaning, booking site commission).
- Performance analysis: you can find more about your average daily rate and nightly occupancy, the average length of stay, and nights sold.
You can also export all your reports in CSV.
Uplisting offers integration with Key Data, a trusted data & analytics provider of real-time vacation rental market data for the short-term rental industry.
Zeevou then distributes these rates to your website for direct bookings, as well as to any channels you need. Rates can be set in bulk for multiple unit types in one go.
Alternatively, Zeevou enables you to adapt the rate plans automatically by Rate Rules. This feature allows you to define your own rules to have a more customised rate-setting.
Uplisting offers integration with Wheelhouse, PriceLabs, Beyond, and Airbnb Smart Pricing for dynamic pricing.
Uplisting pushes your rates to all the channels you are linked to in real-time. You can set different markup percentages for any OTAs and see the final price published to each channel separately under your default rate, which is applied to your website and used by the admin.
You can also check promotions and last-minute discounts from your Uplisting account.
Zeevou provides setup, onboarding, and training support for free for all the Dazzle, Glow and Blaze hosts. You get a Partner Success Manager who will accompany you throughout onboarding and support you should you have any queries or concerns.
Zeevou will automatically import all your future Airbnb and Booking.com bookings, and you can import the rest using the Bulk Booking Import functionality.
Zeevou’s onboarding support is provided for as long as you need, as the ultimate goal is to make sure that you feel confident in using the system and get all the support you require.
For any specific queries, bug reports, or to request new features, the built-in support system allows you to Raise a Hand directly to the developers easily.
Zeevou’s monthly Host Forums also allow you to provide your feedback on the recently released features and contribute to Zeevou’s roadmap.
Zeevou has integration with Xero. The Xero integration automates posting of invoices, incomes, expenses and simplifies reconciliation. Whenever a guest checks out, Xero automatically sends the invoice to you. Zeevou also allows you to differentiate between income within the system.
Zeevou supports standard invoicing, as well as proxy invoicing for managed units and TOMS invoicing for EU-based operators.
Investor Deals in Zeevou allow you to configure the system to calculate income and expenses to mirror the deal you have set up in real life in a highly customisable manner.
The invoices generated by Zeevou take into account the investor deal to work out the account they should be applied to and the tax schema to be used.
Zeevou also allows hosts to keep track of expenses – whether they are recurring or one-off or payment-related expenses such as transaction costs or currency conversion fees. Expenses can also be allocated in full or in part to investors. The information around the splits in income and expenses between you and your investors is then taken into account in the Monthly Profit Report.
Zeevou also allows you to specify for each Investor Deal whether you want the funds to flow to your payment gateway or to that of the investor.
Uplisting does not have any dashboards for analytics like occupancy or rates yet.
However, as you may be managing other people’s properties, Uplisting provides you with a management fee report per booking.
The management fee is included in each booking price breakdown, reports, and the Zapier app’s webhooks.
As Uplisting offers integration with Zapier, you can have your account connected to Xero, ZohoBooks, etc. for your accounting.
Zeevou’s Unified Inbox feature allows you to import all your emails, from emails from the OTAs to normal correspondence. In addition, you can access all messages from channel communications to text messages in the same place.
It shows messages from Airbnb and Booking.com from the inquiry level while for the other channels, it shows messages after booking confirmation.
In the conversation view of Zeevou Unified Inbox, communications are visible in a timeline with details.
You can see the details of the related booking in each communication. Also, each booking contains a log of all communications (whether emails or SMSes) that relate to them.
Uplisting’s unified inbox displays all your guest messages in a single feed. You can quickly view and reply to messages from your Airbnb and Booking.com accounts, even if you are using multiple accounts!
Uplisting’s unified inbox for other booking sites such as HomeAway/Vrbo via email is coming soon.
In Uplisting unified inbox, you can:
- close & star guest messages.
- filter guest messages.
- change message ordering.
- save replies as templates.
- reply to your multiple accounts’ messages using your mobile phone.
Zeevou offers four sets of prices depending on the features included in each plan. These four pricing plans are Spark, Glow, Blaze, and Dazzle. The Spark plan, which is free, connects you to the community of hosts seeking to optimise their hospitality businesses.
This plan includes a free direct booking website together with other basic, but still very useful, tools. The Glow plan’s main purpose is to increase your turnover by maximising bookings. Glow is 14 GBP per unit per month. The price per apartment on the Glow Plan is 24 GBP per month. The Blaze plan will give the users a handful of Zeevou features which brings ultimate automation to its users. Blaze costs 38 GBP per unit per month and includes all the features of Spark and Glow plus:
- Small Group Business Support
- Rate Rules
- Check-Out Management
- Cleaning App
- Real-Time Reporting
- Maintenance Management
- All Integrations
- Task Management
- Unlimited Seats
- Custom CSS
- Dynamic Pricing (30 days rolling)
According to Zeevou pricing strategy, rooms cost less than apartments, and you can save up to 80% if you go with Annual Commitment. The more units you commit to Zeevou, the less you have to pay per each, and the price drops exponentially. All sign-ups come with a 30-day money-back guarantee.
Uplisting pricing starts at 14.45 GBP ($20.00) per month, and there is 0% commission. Minimum subscription is 72.23 GBP/m ($100/m) for 5 listings. If you have 1-5 properties, you need to pay 72.23 GBP ($100) no matter if you have 1 or 5. Uplisting does not have a free version, but it offers a free trial.
Zeevou vs Uplisting: Which Property Management System to Choose?
In conclusion, Zeevou and Uplisting are both young platforms trying to offer the best possible services to their partners. They set automated messages and help you get connected to multiple booking channels.
Uplisting automatically pulls your listings from Airbnb and pushes your data to Booking.com, HomeAway, and Vrbo. Thus, it can be one of your choices if you manage your properties using these channels only.
Using Zeevou, you can get connected to more than 200 channels through a two-way API connection. Simultaneously, it is flexible enough to let you sell direct bookings. Additionally, its support team is among the best in the industry. So, if you are looking for a system with dedicated and professional tech support, Zeevou is the best option for you.
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