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Frequently Asked Questions

Zeevou Category

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Booking Process

Channels and OTAs

Direct Bookings

Extras

Integrations

Operations Management

Reporting and Data Management

How to Customise Booking Process?
After a booking is created in Zeevou or channels, guests will receive an email that asks them to confirm their booking. How to Customise Booking Process- Zeevou When they click on Confirm button, they will be led to the confirmation page that asks them to fill the fields.
How to Customise Booking Process- Zeevou
An example of Confirmation page
You can customise the fields that should be filled by the guest or the person who is booking on behalf of the guest. 1. In Settings -> Organisation Configuration, click on Customise Booking Process tab or scroll down until you get to this section. 2. Click on Configure button. 3. In the opened pop up window, you can determine which fields should be filled out by your guests. 4. If you select “Is Required”, that field will become mandatory and guests cannot save the page unless they fill out that box. 5. Click on Save button of the pop up.How to Customise Booking Process- Zeevou
Is the booking process fully automated?
Because it is vital that you vet your guests before releasing access information, Zeevou needs your manual approval when it is required. Automation of tasks does not result in the release of sensitive information. Once payment and security deposits have been collected, and the terms and conditions have been signed, it’s your turn to approve the guest before access instructions are sent out.
If a guest changes their name, how can I find them?
During Zeevou Book’s 5-step Booking Confirmation Process, guests can update the details submitted on OTAs at the time of booking. If for any reason, a guest’s name was changed, you could previously not search by the original name, leading to confusion. But you can now rejoice! We have solved this problem too. If a guest’s name is changed, both the current name and the original one are now shown in the lists of bookings and guests. So, if you are trying to search for the original name, their booking will still show up.
How does Zeevou’s security deposit work?
Stories of trashed apartments abound even with Airbnb, as hosts have no say over vetting their guests. Zeevou enables you to fully automate your security deposit handling. You can set a timeline according to which you want security deposits to be pre-authorised and released. The system will automatically attempt to block the funds off the card according to the specified timeline. Should you need to charge against the security deposit for breakage of house rules or physical damages, you will be able to do so without even having to leave Zeevou.
Why is the iCal connection not trustworthy?
iCal only updates the overall occupancy, and it is updated every 3-4 hours. Using iCal, you cannot push availability and pricing from Zeevou in real-time.
You have integration with 200 OTAs. Does it mean that my listings will be shown in all of them?
Yes, your property will be shown in as many channels you choose to map and set on you Zeevou Hub.
Do the weekly and nightly rates push to the channels that we are linked to? What is their use then?
No, unfortunately, channels only accept nightly rates. However, if you can make good use of your direct booking website and drive more and more guests to your booking engine, they can enjoy the special weekly and monthly rates you have set for them. This means that multiple rate plans can run simultaneously for one unit type. So, when your guest wants to stay for less than a week, less than a month, or a few months a different type could be adopted for each of them. This way, you'll be able to offer better rates for longer stays, reduce empty dates and fill your property as much as possible.
Can I have the bookings that come from OTAs pay directly to us not to Airbnb or Booking.com?
No, that's not possible.
Am I charged extra by Zeevou for each booking that comes in?
No, not a single penny!
Airbnb tax is 6% state hotel occupancy. But, can I set different tax collection rates for different platforms?
In Zeevou, you can't yet manage taxes. You can increase or decrease rates as a % for each channel.
How can I transfer bookings when changing PMS to Zeevou?
Zeevou has designed a bulk booking import of your existing bookings from Airbnb and Booking.com in order to pave your way while changing your PMS. This allows you to automatically get an import of existing future bookings from Airbnb & Booking.com and upload the rest of your bookings via a spreadsheet.
Does Zeevou really have a 2-way API integration with all the listed channels?
Yes, we do have a 2-way API connection with more than 200 channels as long as they support it. For instance, HomeAway does not support 2-way API connection for less than 5 properties.
Which other booking channels are integrated with the Zeevou platform?
Among the two hundred (200+) external channels, there are OTAs such as Booking.com, Expedia, Agoda and Ctrip, property listing sites like Airbnb, as well as corporate agents like SilverDoor.
Does Zeevou provide me with a booking website?
Yes! As a direct booking website is significant to fuel your direct booking campaigns, especially in low seasons, by joining us, an SEO-friendly website will be automatically generated for your organisation. This website can be updated in real-time to show the content and rates you upload on the PMS. Moreover, it enables your visitors to explore the property details and all the rates.
Does Zeevou offer any direct booking website analytic tools to measure its performance?
Yes. You can do this through our integration with Google Analytics and Google Tag Manager. While with Google Analytics, you can measure the traffic on your website, Google Tag Manager or GTM allows you to manage and centralise your marketing tags and deploy them on your website. While tracking your direct booking website’s performance, you can analyse which pages and actions are converting or not. This enables you to optimise your website based on user experience.
If I want to change my website to Zeevou’s, how should I keep my SEO ranking?
Zeevou allows you to create redirects for URLs that do not exist in the system. This can help a lot for SEO purposes as when you want to change your domain name, you want to minimise the damage to your search rankings. So, when you move from another website to Zeevou, this feature enables you to preserve your SEO ranking while enjoying access to Zeevou's perfect booking engine and the rest of the features included in our free direct booking websites.
If I already have a WordPress online booking website, can I still use Zeevou’s booking engine?
Yes! If you have spent a lot of money on a remarkable WordPress website, through Zeevou's integration with WordPress, you can now continue taking reservations through your website. Just install the Zeevou Plugin and use our simple shortcode to display the search widget wherever you like.
What is Zeevou Direct and how does it offer exclusive rates?
Zeevou Direct is a completely commission-free booking platform. Whether you're a using the Patron or Evangelist Plan, you can get your listings published on Zeevou Direct with just ticking a box. As Zeevou Direct is free, our Partner Hosts are not charged any commissions or listing fees so that guests can get a better deal and smoother experience without being hampered by a middle-man. Booking through Zeevou Direct is the same as booking directly with a hospitality provider.
Why should I sign up for the Evangelist Plan?
When you sign up for Zeevou's Evangelist Plan, you get the chance to benefit from an SEO-friendly direct booking website and other basic features. Moreover, we've got a commission-free OTA, Zeevou Direct, where all your properties will be listed without you having to pay a penny. Also, your properties will be advertised on Zeevou Direct's social media platforms.
Am I charged extra by Zeevou for each booking that comes in?
No, not a single penny!
If I already have a website, can I still use Zeevou’s booking engine?
Yes, you can use an iFrame that is generated on Zeevou to be used on a third party website to seamlessly redirect guests to your Zeevou booking engine. When the website visitor taps the search button, they get redirected to the booking engine’s search results page. So, you can have a search widget on your homepage that directly connects to your booking engine. This helps minimise the number of clicks that potential guests have to make and can help drive more direct bookings.
Is Zeevou responsible for marketing my vacation rentals on the website that it generates?
Zeevou creates an SEO-friendly website for your vacation rentals and uses different tools, including metadata fields for SEO, and Open Graph Tags for sharing your website pages sharing on Facebook and Twitter. However, Zeevou is not in charge of the marketing aspect of your businesses. You yourself should create content and plan different marketing strategies on your website. But Zeevou streamlines publishing your content to help with implementing your strategies.
How does Zeevou’s Automated Messaging help?
If you have to email out the same information every time a guest books, a lot of your time will be wasted. Moreover, most of the time you have to follow up a guest by an SMS to make sure they've seen the information. And that's not all. You need to send the guest a number of information such as access codes, which are sensitive information and should not be released before all the necessary boxes are ticked. That is why if you sign up with Zeevou, you'll be provided with a set of default templates for various points of the booking process and after it. You can customise these templates based on your brand's logo and contact information, and have a beautiful HTML design. Also, these templates are editable. Besides, since Zeevou has integration with CliskSend, hosts can automate SMS to their guests and staff.
Why should I sign up for the premium plan when I can use the free one?
While using the Evangelist Plan comes with a lot of benefits, it has its own limitations. However, if you sign up for the Patron Plan, you can use all the features that Zeevou offers and have access to our channel manager and booking engine. For the people who want to fully automate their business, using the Patron Plan is inevitable as Zeevou is being developed and growing consistently, and our premium features cover almost all aspects of your vacation rental or SA business management. But if you think you don't need automation and just a direct booking website, and listing your properties on Zeevou Direct is enough, you can simply enjoy our Evangelist Plan. Being on the Evangelist Plan also lets you get to know the system and the many potentials that can be unlocked once you upgrade. Remember that, even in the free plan, you will have access to many features and integrations.
Why should I sign up for the Evangelist Plan?
When you sign up for Zeevou's Evangelist Plan, you get the chance to benefit from an SEO-friendly direct booking website and other basic features. Moreover, we've got a commission-free OTA, Zeevou Direct, where all your properties will be listed without you having to pay a penny. Also, your properties will be advertised on Zeevou Direct's social media platforms.
How do the emails go out?
We provide you with a long list of email templates ready to be used. What needs to be done is to activate the ones that suit your business needs and set their trigger rules. You just need to trust the system afterwards.
Am I charged extra by Zeevou for each booking that comes in?
No, not a single penny!
And what about the Annual Plan?
You would be locked in for a year from the date you sign up. You can leave at the end of the year without giving any notice so long as the following term has not started.
Are there any charges and notice period for leaving the system?
Not on the monthly plan. While using our Monthly Package, you can cancel anytime you want with a simple 30 days’ notice.
Does Zeevou have a solution for managing multiple properties?
Yes, Zeevou's multi-location management system enables you to manage all your properties from one single login - even though they be located across several countries. Also, we have developed two multi-unit calendars – one for bookings, and one to display rates and availability. Besides generating a Bookings Calendar for all your properties, Zeevou generates a calendar for each city where you run your units.
Is Zeevou responsible for marketing my vacation rentals on the website that it generates?
Zeevou creates an SEO-friendly website for your vacation rentals and uses different tools, including metadata fields for SEO, and Open Graph Tags for sharing your website pages sharing on Facebook and Twitter. However, Zeevou is not in charge of the marketing aspect of your businesses. You yourself should create content and plan different marketing strategies on your website. But Zeevou streamlines publishing your content to help with implementing your strategies.
How can I add integrations to my Zeevou account?
In Settings-> System Integration, you can set integrations with payment gateways (Opayo/ Stripe/ Worldpay), KeyNest and Xero. For payment integrations, you can specify the Integration Level that is applying the payment gateway for the whole Organisation or a specific Investor Deal. Adding integration to Zeevou account
If I already have a WordPress online booking website, can I still use Zeevou’s booking engine?
Yes! If you have spent a lot of money on a remarkable WordPress website, through Zeevou's integration with WordPress, you can now continue taking reservations through your website. Just install the Zeevou Plugin and use our simple shortcode to display the search widget wherever you like.
If I already have a website, can I still use Zeevou’s booking engine?
Yes, you can use an iFrame that is generated on Zeevou to be used on a third party website to seamlessly redirect guests to your Zeevou booking engine. When the website visitor taps the search button, they get redirected to the booking engine’s search results page. So, you can have a search widget on your homepage that directly connects to your booking engine. This helps minimise the number of clicks that potential guests have to make and can help drive more direct bookings.
How can my guests sign the terms and conditions before they have access check-in information?
To secure the online booking process, Zeevou has integration with Signable, which is a UK-based electronic signature software provider that sends secure online documents directly to your guests' inbox. Then, they can easily sign the necessary documents and continue the rest of the Automated Booking Process.
Does Zeevou offer any solutions for automating accounting and bookkeeping?
Yes. Zeevou has integration with Xero, a world-leading accounting software. This enables you to have a real-time overview of your cashflow anytime and anywhere. Here's a complete guide to how to connect with Xero.
If I can’t or don’t want to meet a guest in person, how can I give them the access to my short-term rental?
Through Zeevou's integration with KeyNest, you can give access to your guests without having to be physically present. The process is very streamlined as you only have to give access to your staff or guests. Then, they should go to a 24/7 local store with the access code or key. As soon as this happens, KeyNest notifies you so that you'll be informed if the key is collected or dropped off.
How does Zeevou’s mobile app help staff access information?
Zeevou's mobile app is in progress and is going to be more complete soon. The first section we have released is a mobile app for housekeepers. This app enables streamling communication between you, as the manager, and your housekeepers. The next phase that is going to be completed and released soon is related to maintenance staff. After that, we're going to work on a Host Mobile App. Ultimately, an Investor Mobile App in addition to the real-time owner reporting portal will be developed and released.
Does Zeevou have a solution for managing multiple properties?
Yes, Zeevou's multi-location management system enables you to manage all your properties from one single login - even though they be located across several countries. Also, we have developed two multi-unit calendars – one for bookings, and one to display rates and availability. Besides generating a Bookings Calendar for all your properties, Zeevou generates a calendar for each city where you run your units.
If I can’t or don’t want to meet a guest in person, how can I give them the access to my short-term rental?
Through Zeevou's integration with KeyNest, you can give access to your guests without having to be physically present. The process is very streamlined as you only have to give access to your staff or guests. Then, they should go to a 24/7 local store with the access code or key. As soon as this happens, KeyNest notifies you so that you'll be informed if the key is collected or dropped off.
How can I specifically monitor the quality of housekeeping?
Housekeepers are asked to upload photos of each room they clean. As the number of toilets, bathrooms, and rooms are already specified in Zeevou Listings, the system knows how many pictures to ask from the housekeeper.
How can I manage my employees remotely?
By allocating tasks to your staff, you can keep track of their availability and leave, and easily maintain an overview of your operations on Zeevou. With Zeevou, you can enjoy a remote property management system as it enables you to manage all your housekeeping and maintenance tasks and generate daily housekeeping reports. Housekeepers can report maintenance issues while cleaning. These get sent back to the office, so you can control it all in one place!
Does Zeevou offer automated messaging? How does it work?
Any host who signs up with Zeevou is provided with a set of default templates for various points of the guest journey. These templates all pull the brand‘s logo and contact information, and have an HTML design. What’s more, you can edit or clone these templates, or create completely new ones from scratch. Moreover, you can set your own custom trigger rules. For each trigger rule, you can specify as many conditions as you like that need to be met before the templates fire. You can also include an attachment with a trigger rule, such as a house template, a check-in guide or the guest’s invoice.
What types of data do Zeevou’s financial reports include?
Zeevou offers financial reports – from reports on invoices to payments, and refunds. We also provide built-in analyses of sales, occupancy levels, and bookings. Users can not only record their income but also their expenses. These reports allow our Patrons to have a full overview of the performance of their business at various levels.
How does Zeevou’s real-time reporting work?
Zeevou developed its Property Management System with Real-time Reporting. This allows you to run a variety of reports with detailed analytics. Each report can be filtered based on numerous conditions. Users can decide which columns they wish to display, and in what order. Zeevou’s data can be exported and downloaded at any time as CSV or XLSX.

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