For Direct Bookings:
To refund the full amount or part of it, in the booking page, click on Finance button.
– In the opened pop up, click on Process Refund option and enter the amount to want to refund.
– If you have already refunded the guest directly through the payment gateway and only want to log the refund, click on Log Refund option. Then enter the amount.
To release the pre-authourised security deposit sooner, you can click on the security deposit tab in the booking and click in the cross next to the deposit.
Also, you can click on Finance button and choose Cancel Security Deposit option.
Refunding the guest, to cancel the booking, click on the Cancel button in the booking page.
For OTA Bookings:
In order to cancel a booking that has come from a channel, you need to cancel it on that channel. Zeevou will sync with the channel and update the availability.