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How to cancel a booking and refund the guest?

For Direct Bookings:
To refund the full amount or part of it, in the booking page, click on Finance button.
– In the opened pop up, click on Process Refund option.
– If you have already refunded the guest directly through the gateway and only want to log the refund, click on Log Refund option.

To release the pre-authourised security deposit sooner, you can click on security deposit tab in the booking and click in the cross next to the deposit.
Also, you can click on Finance button and choose Cancel Security Deposit option.

Refunding the guest, to cancel the booking, click on Cancel button in the booking page.

For OTA Bookings:
In order to cancel a booking that has come from a channel, you need to cancel it in that channel. Zeevou will sync with the channel and update the availability.

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